This document discusses software quality and metrics. It defines software quality as conformance to requirements, standards, and implicit expectations. It outlines ISO 9126 quality factors like functionality, reliability, usability, and maintainability. It describes five views of quality: transcendental, user, manufacturing, product, and value-based. It also discusses types of metrics like product, process, and project metrics. Product metrics measure characteristics like size, complexity, and quality level. The document provides guidelines for developing, collecting, analyzing, and interpreting software metrics.
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