IT Transformation and the Civic Hack
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This document summarizes a presentation on IT transformation. It discusses how transformation has progressed from being aspirational for government in the late 1990s to more achievable today. It also discusses how civic hacking provides a model for problem solving through crowdsourcing and challenges. Civic hacking brings together citizen coders, non-profits, agencies, and startups to collaboratively solve community issues. Examples are provided of civic hacking projects focused on issues like credit card fees, open data, and fiscal transparency. The presentation argues government should adopt strategies like civic hacking to engage citizens in collaborative problem solving.
IT Transformation and the Civic Hack
- 1. IT Transformation: People and Processes Progressive
- 2. IT Transformation: People and Processes Progressive Chris Lamb Chief Information Officer Assistant Director – Information Services Department of Retirement Systems State of Washington Russ Wagner Enterprise Architect HP Master ASE – Data Center + Cloud Architect HP Enterprise Group Americas Hewlett-Packard Company
- 3. IT Transformation: People and Processes Progressive Three Part Discussion 1) Business Driven Transformation (BPM, BPMS) - Chris 2) The Architecture of Transformation - John 3) Hacking Your Way to Transformation - Paul
- 4. IT Transformation: People and Processes Progressive Chris’ and John’s Presenations
- 5. What have we learned? In the late 1990s, transformation was aspirational and government was on the bottom rung – looking up…
- 6. Presenters: QR Code Date: What have we learned?
- 7. What have we learned from the Civic Hack? What have we learned? (a) It is working (within limits). (b) It is evolving (quickly). (c) It provides a focus point for civic experimentation and innovation. (d) It taps an impulse and model that goes back to Ben Franklin. (e) It reflects emerging social patterns for getting things done. (f) Combines an orientation toward problem solving and technology-inspired idealism.
- 8. “It sounds bad but I’m not quite sure.” Progressive
- 9. Hack: What’s in a Name? hack (a) a clever, benign, and ethical prank or practical joke.
- 10. Hack: What’s in a Name? hack (a) to break into computers and computer networks.
- 11. Hack: What’s in a Name? hack (a) An inelegant but effective solution to a computing problem.
- 12. Hack: What’s in a Name? life hack (a) techniques and short cuts to solve everyday problems.
- 13. Hack: What’s in a Name? civic hack (a) Collective positive action to create fast and effective solutions in a community
- 14. Hack: What’s in a Name? civic hack (b) Often involves caffeine (c) Common ground between citizen coders and internal reformers
- 15. The Hack as Episodic, Purposeful, Altruistic Crowdsourcing
- 16. The Hack as Inflection Point in Virtuous Ecosystem Citizen Citizen Coders 501(c)(3)s Open Data Transparency Movement Public Agencies Civic Startups Common concern for community or issue
- 17. Problem Solving through Prizes and Challenges Ben Franklikn Ready, willing and able experts would pool their talents to tackle the nation’s most pressing and seemingly intractable problems
- 18. Problem Solving through Prizes and ChallengesNational Academy of Sciences
- 19. Problem Solving through Prizes and ChallengesDefewnse Advanced Research Projects Agency The gating notion isn’t that the idea is well- proven, but that it has high prospects of making a difference.
- 20. Problem Solving through Prizes and Challenges $10M Ansari X-Prize Burt Rutan’s Spaceship One
- 21. Problem Solving through Prizes and Challenges $30M Google Lunar X-Prize
- 22. Contests, Campaigns and the Rise of the Citizen Coder
- 23. Think Nationally, Hack Locally Haxk for Change
- 24. Living Cities City Accelerator governing.com/cityaccelerator
- 25. e.Republic Labs: Doing Real and Useful Things eRepublicLabs.com
- 27. Hacking Credit Card Convenience Fees
- 28. Open Data and Transparency Alabama.gov
- 29. Hacking Fiscal Transparency: ERP is not a 4 Letter Word Paloalto.opengov.com
- 30. Palo Alto Super Happy Block Party City of Palo Alto
- 33. Presenters: QR Code Date: Government is Not Where Citizens Are
- 34. Everything Will Be Predictive Erepubliclabs.com
- 35. Everything Will Be Contextualized The New Yorler/ Contextbooster.com Now available for your browser’s bookmark toolbar from Evernote
- 36. If You Don’t Build It, Someone Else Will Opportunity space
- 37. Six Ways to Hack Yourself Erepubliclabs.com Shift Your Mindset: Help your agency, your community function as a startup by leveraging lean business principles to promote innovation. Find Your A-Team: Identify who & where untapped talent is within their organization and community. Identify Opportunities for Change: Work with staff and citizens to identify broken and inefficient operational processes that need to be overhauled. Be A Voice of Reason: Understand the true cost of technology & innovation, and encourage leadership to not always invent new solutions that can be solved with something that has already been built. Experiment Often- Don’t be afraid of experimentation and will encourage frequent tests to ensure that they are meeting their citizens needs. Measure & Adapt- Encourage frequent measurement & adaptation to cut inefficient spending and waste.
- 38. IT Transformation: People and Processes Progressive Paul W. Taylor Chief Content Officer e.Republic Editor at Large GOVERNING @pwtaylor pwt.net/speaking Presentation available at