Crm
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Customer Relationship Management focuses on building relationships by both receiving and delivering value to customers. Analyzing customer information can answer why customers buy certain products as well as what products they tend to purchase. Maintaining good customer relationships through understanding their needs and preferences is important for business success.
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Crm
- 15. The key to Customer Relationship Management is to build on the 'relationship' angle and to focus on both receiving and delivering value. Information about your customers can be analyzed to answer the question 'why' do customers buy, as well as 'what' do they buy.