RapidScale CloudRecovery
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This document presents an overview of RapidScale's CloudRecovery training, focusing on disaster recovery as a service (DRaaS) and its importance for businesses in maintaining operational continuity. It discusses key concepts like Recovery Time Objective (RTO) and Recovery Point Objective (RPO), highlights the risks of data loss, and emphasizes the need for effective disaster recovery strategies. A case study illustrates how a medical manufacturing company benefited from RapidScale's secure, compliant disaster recovery solutions to mitigate risks associated with server failures.
RapidScale CloudRecovery
- 1. RapidScale CloudRecovery Training Meet the Next Generation Computer 6/16/2014 1CloudRecovery Training
- 2. CloudRecovery: Disaster Recovery as a Service “DRaaS” What? • Allows business to keep their production servers, storage and applications in- house but add offsite servers for back up and disaster recovery with business continuity in our secure infrastructure When: • If losing critical data will affect your business • Compliance requirements..HIPAA, PCI, Sarbanes-Oxley Why: • Ability to fail applications over to the cloud to ensure seamless end-user availability in the event of a failure • Improved security • Lower Operation Expenditures 6/16/2014 CloudRecovery Training 2 CloudRecovery
- 3. Key Terms for Recovery RTO: “Recovery Time Objective”: Duration of time and a service level within which a business process must be restored after a disaster (or disruption) in order to avoid unacceptable consequences associated with a break in business continuity. RPO: “Recovery Point Objective”: Maximum tolerable period in which data might be lost from an IT service due to a major incident 6/16/2014 CloudRecovery Training 3 CloudRecovery
- 4. 6/16/2014 CloudRecovery Training 4 43% 80% 93% of companies that experience a major data loss do not reopen (DTI/Price Waterhouse Coopers) of companies that do not recover from a data loss within one month are likely to go out of business in the immediate future (Bernstein Crisis Management) of companies that experience a data disaster are out of business within 5 years. (U.S bureau of Labor) CloudRecovery
- 5. Business Presentation 5 Here is an easy formula to see the cost of a data loss or critical failure to a business network. If the annual revenue is around $1 million per year and it is a 24x7, 7 days week, 52 weeks a year business model, dividing $1 million dollars by the 8760 hours will give you the hourly revenue loss. If your annual revenue is around $1 million per year and the business is an 8:00AM to 5:00PM, 5 day week, 52 weeks a year business model, dividing $1 million dollars by the 2080 hours will provide the hourly revenues loss (see below). Estimating the Cost of Downtime 6/16/2014
- 6. In a recent Sepaton survey of 95 enterprises about their strategies, 41 percent of respondents said their most popular disaster recovery strategy was an active-passive configured data center, which is where all of a company's data is backed up to one fully configured data center with mission-critical data replicated to a remote site. 6/16/2014 CloudRecovery Training 6 CloudRecovery Takeaway: There are still plenty of opportunities to get customers to move from tape to other disaster recovery strategies, even at the enterprise level.
- 7. • Acronis, working with the Ponemon Institute, late last year surveyed 6,000 IT practitioners and found that 86 percent of companies experienced one or more instances of system downtime in the previous 12 months. Those downtimes lasted 2.2 days on the average and cost each business an average of $366,363 a year. • Onsite disasters such as a fire or explosion was a factor in only 26 percent of system down times, while natural disasters such as earthquakes were a factor in only 10 percent. This compares to 60 percent caused by human error, 56 percent by unexpected updates and patches, 44 percent by server room environment issues and 29 percent by power outages. 6/16/2014 CloudRecovery Training 7 CloudRecovery Takeaway: Disaster recovery is not just for the big, headline- grabbing disasters but instead is urgently needed for all the little disasters waiting to happen.
- 8. CloudSecurity Data Centers: SAS70, SSAE 16 Tier 3, Class 1 • On premise security guards, exterior security system, biometric system, including palm scanners and multiple badge security scanners with digital recorders • All cages secured and locked • Colo-hybrid customer only allowed with RapidScale employee Transport/Access: • Cisco Routers & Firewalls. Citrix XenApp using 256-bit AES encryption. SSL Encryption at 2048-bit. Infrastructure: • Enterprise Virtual Firewall or customer owned device Storage: NetApp • Encryption- all data encrypted in flight and at rest. All SANS have SED’s (Self Encrypting Drives) Compliance: • HIPAA/PCI/Sarbanes-Oxley CloudOffice: • End-user password strength/resets 6/16/2014 CloudRecovery Training 8
- 9. Business Presentation 9 Data Center Structure • Tier 3 Class 1 Data Center • Clean, Continuous Power and High Capacity Redundant Generators • Around-the-Clock Infrastructure Protection – HVAC, fire suppression and seismic engineering • Security – on premise security guards, exterior security system, biometric system, including palm scanners and numerous security scanners with digital recorders Reliable. Scalable. Secure. Compliant. Our Infrastructure 6/16/2014
- 10. State of the Art Data Center Infrastructure: FlexPod Cloud Stack • Cisco Nexus Switches • Cisco ASR Routers (10-Gigabit) • Cisco & SonicWALL Firewalls • Cisco UCS Blade Servers • NetApp Storage • Vmware • Citrix • Support the Majority of Operating • Systems and Software 6/16/2014 CloudRecovery Training 10 Our Infrastructure
- 11. RapidScale CloudRecovery Options CloudRecovery Backup Only RapidScale Highlights: • NetApp FAS, Fabric Attached Storage (big bad boy) • Server image back up default to 4 times daily at 6 hour increments • We hold snapshots for 2 days at default • Replication Options – Full Backup – Incremental backup. Backs up only the data that changed since last backup – Differential backup. Saves only the difference in the data since last full back up CloudRecovery w/ Failover • All the highlights on the left and more • Spin up virtual servers (VMs) and keep them in shadow mode (low consumption of resources 2CPU/ 2GB RAM) • In the event of a disaster Etc. then servers are put into production and users are repointed 6/16/2014 CloudRecovery Training 11 CloudRecovery
- 12. Attributes • Adaptive data storage that expands in real time to accommodate the amount of data inside • Enterprise-grade network security features • Predefined storage policies to control distribution of data • Pay-for-what-you-use pricing that includes storage capacity, network, and security services • Round-the-clock access to your data backed by a service-level agreement of 100% availability 6/16/2014 CloudRecovery Training 12 CloudRecovery: Storage
- 13. Benefits • Specify location of the data, which impacts performance objectives and regulatory compliance • Avoid upfront capital expenditures on hardware and ongoing operating expense on maintenance • Utilize additional storage capacity without additional planning or integration • Meet peak demand without over provisioning • Supplement your other storage systems for data retention 6/16/2014 CloudRecovery Training 13 CloudRecovery: Storage
- 14. 1. What is your current disaster recovery and business continuity plan? 2. Do you currently replicate your data? If so, how? 3. How much data do you have? 4. How long can you be down before it affects your business? 5. What is your RTO and RPO? 6. Do you face challenges with storage capacity at your organization? Qualifying Questions 6/16/2014 CloudRecovery Training 14 CloudRecovery
- 15. Introduction: A large 500+ employee medical manufacturing company headquartered in Los Angeles had the majority of their business relying on their ERP applications running on Dell servers that cost the company $250,000 each. They have 4 of these servers and refresh one each a year. The IT manager has had a signed purchase order for $250,000 ready for Dell to refresh one of the servers this year and has been waiting for delivery of the server for over four weeks. This delay has made him weary of the company’s DR plan if a server was to have a catastrophic failure. Challenges: The IT department realized that in an event of a true disaster, the company could be heavily impacted due to how long it would take to get a new server up and running. They knew that whether a server crashed or it was time for a new server, Dell could be just as unresponsive and this would heavily impact their production. This medical company is heavily regulated by the FDA and needs a secure, compliant disaster recovery plan. Solution: RapidScale was able to come in and talk about their Disaster Recovery product (CloudRecovery with Failover). RapidScale’s unique pricing of this solution allows for low Monthly Recurring Charge of $2,500 to install “shadow servers” to each production server and backup of the customer’s data in RapidScale’s SANs. The benefits of the solution far out-weigh the costs. In addition to value, RapidScale’s secure infrastructure and data storage was in compliance with the FDA’s strict guidelines. Impact: The customer is now able to take advantage of his server being backed up in a safe and secure data center. This customer now is going to be increasing their bandwidth to support the data that will need to be replicated. Additionally, due to the benefits he sees in virtualizing servers, the customer plans to move production servers into the Cloud with RapidScale as his servers reach end of life. 6/16/2014 CloudRecovery Training 15 CloudRecovery: Case Study
- 16. 6/16/2014 CloudRecovery Training 16 25% 24% 95% of PCs will fail this year (Gartner) of companies said they have experienced a full data disaster (Forrester) of companies companies experienced a data outage in the past year (Ponemon Institute) CloudRecovery 70% of companies that experience a major data loss go out of business within a year (PricewaterhouseCooper)
- 17. rapidscale.net Contact Information RapidScale 100 Pacifica Suite 100 Irvine, CA 92618 (949) 236-7007 6/16/2014 CloudRecovery Training 17
Editor's Notes
- #6: This is just revenue loss to the company. You would also want to factor in productivity loss/ information lost/ credibility of the business loss or customer to the competition. E.G. Try calling into Dominos and can’t get through how long until the customer calls an alternative like Papa John’s or Pizza Hut.
- #8: Where do the disasters take place or happen. Not what you might think.