01 0 trm_pscd_introduction_new
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This document provides an overview of an IBU Public Sector course on SAP's Public Sector Collection and Disbursements (PSCD) module. The 5-day course is aimed at project teams, consultants, and salespeople implementing SAP's public sector solution. The course will cover key PSCD processes like master data, transactions, documents, payments and reconciliation. Upon completing the course, students will understand PSCD integration and be able to configure processes like installment plans, payments, and periodic closing operations.
01 0 trm_pscd_introduction_new
- 1. IBU Public Sector Public Sector Collection and Disbursements
- 2. Course Prerequisites SAP Financials Relevant Public Sector Experience © SAP 2007 / Page 2
- 3. Target Group Audience: Project team leaders and members responsible for the implementation of SAP’s Public Sector solution Consultants Presales Duration: 5 days © SAP 2007 / Page 3
- 4. Introduction Trainer Participants Name Organisation Role in projects Objectives General © SAP 2007 / Page 4
- 5. Course Overview Contents: Course Goals Course Objectives Course Content Course Overview Diagram Main Business Scenario © SAP 2007 / Page 5
- 6. Course Goals This course will prepare you to: Understand the scope of public sector-specific processes in PS Collection and Disbursement Gain an understanding of the interaction of PSCD, SAP CRM and other components in the context of Tax and Revenue Management Describe and configure key processes within the PSCD product Identify the integration points between PSCD and other SAP ERP accounting modules Note: This course does not cover in-depth interface design to core operational public sector systems © SAP 2007 / Page 6
- 7. Course Objectives (1 of 2) At the conclusion of this course, you will be able to: Create, display, and maintain business partners, contract accounts, contract objects Understand the use of the tax & revenue accounting functionalities and other accounting processes Post and clear (manually) open items for obligations Perform detailed account balance display Trace and view the flow of documents through SAP ERP © SAP 2007 / Page 7
- 8. Course Objectives (2 of 2) At the conclusion of this course, you will be able to: Configure key customizing parameters for processing control Create installment plans, payment lots, return lots, and update the general ledger Execute periodic activities and closing operations Understand the concept of invoicing in FI-CA © SAP 2007 / Page 8
- 9. Symbols These symbols will guide you through the workshop. They mean: Terms and Definitions Business Examples; Business Considerations Customizing IMG Additional Technical Information (most of these pages are not taught in class) © SAP 2007 / Page 9
- 10. Agenda Introduction Returns Master Data Dunning Transactions Interests Documents Installment Plans / Promise to Pay Specific Posting Processes Security Deposits Payments and Clarification Correspondence Payment Run and Transfers Integration Accounting Clearing Control / Ac. Maint.
- 11. Business Pains for the Director of Tax & Revenue Cannot measure revenue Legacy, custom-built, Redundant systems agency effectiveness, low disconnected systems for each tax, revenue revenue per dollar spent for each step in tax and receivable type, lifecycle multiple sources of Slow revenue taxpayer data reconciliation to general fund Measurement Fragmented Accounting Registration, access for Account taxpayers High taxpayer Maintenance burden Audits, Collect Tax Tax Inspection & Information Detection Single revenue and Undetected tax type fraud & tax limitations evasion, low Disputes & Appeals Returns Filing enforced & Processing revenues Limited view of taxpayer Payments, Low collection Filing Compliance Collections efficiency, high cost High cost per of operations, low Low voluntary tax return filed payment efficiency compliance and revenues © SAP 2007 / Page 11
- 12. SAP Increases Revenue Collections and Compliance Demonstrate public Standardized solution connecting the tax & accountability, increased revenue revenue management lifecycle process per dollar spent Accelerate revenue reconciliation to Provide multiple taxpayer general fund access points Revenue Accounting, Performance Support all Foster Benchmarking Registration, revenue and “constituent” Account Maintenance receivable types oriented and Service Support service Audits, Inspection & Detection, Taxpayer Case Management Online Forms, Higher enforced eFiling, Returns revenues, Processing increased % of Collections receivables Offer “single view of & Disbursements Filing Compliance taxpayer” across tax collected types and tax lifecycle Lowered cost per Collect money faster, lowered cost of Improved voluntary return filed operations, make payments faster tax compliance and revenues © SAP 2007 / Page 12
- 13. Disadvantages of Stand-alone Applications Registration Registration Registration 1 2 n Calculation Higher maintenance costs Calculation Calculation 1 2 n Less information visible More inconsistent data Citizen Account Citizen Account Citizen Account 1 Uncomfortable for constituentsn 2 Less compliance Collection Collection Collection 1 2 ... n © SAP 2007 / Page 13
- 14. Advantages of Integrated Solutions Registration (ONE for ALL) Generic IT-Framework Calculation Calculation Consistent Calculationcitizen/business view of 1 Verified and reconciled filing data 2 n Timely and automated mass processing Central information on payment history Citizen/Business Account E-Services: simple for constituents, low costs for the public Collections/Delinquencies © SAP 2007 / Page 14
- 15. SAP Tax & Revenue Management Package Taxpayer Online Services SAP ERP SAP CRM Registration e-Filing Returns Processing Financial e-Payment Receivables & Payables Management Customer Care Enterprise Portal Activities Revenue Accounting Overview Collections Management Account Information Public Sector Collection & Disbursement Collaboration Enterprise Extension – Public Sector Audit Case Bankruptcy Financials Case Controlling Budget Case/Records Business Management Rules Engine Workflow Intelligence Tax Estimation Documents SAP NetWeaver Tax Analysis © SAP 2007 / Page 15
- 16. Public Sector Collection & Disbursement (PSCD) - Product definition Tax and Revenue Management Solution Scenario Grantor Management Social Services & Social Security Border Management Public Sector Product Component Collection and Disbursement (PSCD) Industry Solution – Public Sector Technical Component Contract Accounting (IS-PS-CA) © SAP 2007 / Page 16
- 17. How is PSCD being developed? Public Sector Insurance PSCD FS-CD FI-CA PSCD IS-U Utilities Telco IS-U RM-CA ... FI-CA FI-CA FI © SAP 2007 / Page 17
- 18. Why “Contract Accounting“ ? From being a Citizen, Business Owner, Taxpayer.... Contract Account ... to being a Business Partner. © SAP 2007 / Page 18
- 19. One Citizen Account – different Contract Accounts Citizen Business Leisure Tax Business Partner Property Tax PSCD © SAP 2007 / Page 19
- 20. SAP‘s concept of Mass Data Processing Ability to Administer Process Mass Records Withmany Business Partners Processing Millions of Open Items i.e. in Performance Test based on 5 M. Business partners: – Posting run 3,600,000 items per hour – Correspondence 8,900,000 items per hour Ergonomic Back-office activities Integration with Front-office activities © SAP 2007 / Page 20
- 21. Optimum Performance Public Sector Collection and Disbursement (PSCD) achieves optimum performance through the following technical features: 1. Designed for Mass Data processing e.g. by Contract Accounting architecture or by Parallel runs 2. Open Item Management in a Sub ledger with periodic G/L-Update © SAP 2007 / Page 21
- 22. Technology: Mass Processes in FI-CA Indicators of large data volumes: Payment run Mass calculation of interest Dunning notices Correspondence print Generation of bills Target: Processing time can only be reduced if processes are split up Parallel processing of the dataset © SAP 2007 / Page 22
- 23. Technology: Splitting-Up Processes Job 1 End of runtime Business partner: Not in parallel From 100,000 to 699,999 Job 1 Parallel runs Business partner: From 100,000 to 349,999 Job 1-3 Job 2 end at nearly the same time Business partner: From 350,000 to 401,000 Job 3 Interval separation is Business partner: supported by the From 400,001 to 699,999 system Runtime © SAP 2007 / Page 23
- 24. Technology: Parallel Processing - Interval Creation Interval Interval_1 size = 3 Interval_3 Interval number Interval_2 Interval_4 =4 BP_1 BP_9 BP_20 BP_40 BP_4 BP_19 BP_30 BP_35 BP_3 BP_5 BP_21 BP_31 Interval Size = 4 Interval Interval_2 Interval_1 number Interval_3 =3 © SAP 2007 / Page 24
- 25. Technology: Parallel Processing - Portioning Challenges/Problems How is the dataset to be portioned? The dataset is not distributed evenly: Contract account numbers or business partner numbers are generally more concentrated in some number intervals than in others. Contract accounts have varying numbers of items. How many portions are to be assigned to each process? Each processing run does not contain the same processes or number of processes: Processes on different servers have varying degrees of "performance". Furthermore, performance is dependent on other processes that are being carried out at the same time. © SAP 2007 / Page 25
- 26. Technology: Parallel Processing - Realization Dispatcher for mass data program ... Server A Server A Server X Job 1 Job 2 Job n Interval Interval Interval Interval Interval Interval Interval 1 4 9 3 6 2 10 m m m ... OIs OIs OIs m = Block value © SAP 2007 / Page 26
- 27. Enhancements I Enhancement Concept for Industry Solutions and Customers: Posting areas (FQC0) Process / event Different applications use different application indicators (for example „P“ = Public Sector, „R“ = IS-U, „V“ = IS-IS/CD...) System brings in all relevant tables (SI_INCLUDE, CI_INCLUDE) Master data are built with Business Data Toolset (BDT) © SAP 2007 / Page 27
- 28. Enhancements II Example Dunning activity run: Framework program (with parallelization, determination of open items, protocol, reads dunning history....) 3 events, i.e. user exits (grouping, set dunning locks, check tolerance days...) © SAP 2007 / Page 28
- 29. Technology: Event Concept (1) FI-CA program (Event) Allows flexibility without modifying SAP programs Customer- Yes Specific No Industry- Yes specific No Standard IS Customer program program program FI-CA program (Continuation) © SAP 2007 / Page 29
- 30. Technology: Event Concept (2) SAPxxxxx TFKFBM Standard functionality Event Text ABAP/4 modules program. 2000 Interest key determ. FKK_SAMPLE_2000 ... ... ... ... event 2000 TFKFBS Industry... functionality ... ... ... Event ... Text ... ... ABAP/4 modules ... ... ... ... event 0350 0350 Dunning Activities ISU_0350 ... ... ... ... TFKFBC Customer functionality ... ... ... ... Event ... Text ... ... ABAP/4 modules event 0260 ... ... ... ... ... ... ... ... ... ... ... 0260 Return charges FCS_0260 ... ... ... ... ... ... ... © SAP 2007 / Page 30
- 31. SAP ERP Central Component (ECC) - SAP ERP 6.0 Industry solutions shipped in SAP ERP 6.0 are technically realized: SAP ERP 6.0 Former C within the cross-industry Add-On application’s Core Industry & Enterprise Extensions Former IE as Industry & Enterprise Add-On Extensions of SAP ERP to be EE EE EE PSCD IE IE activated via the SAP Switch Former Framework Add-On SAP ECC Core Business Function Sets Public Former Services: Add-On BF Contract Accounting Funds SAP Web Application Server Management Add-On BF Collection & Disbursement BF Grantor Management SAP NetWeaver Add-On BF Tax & Revenue Management © SAP 2007 / Page 31
- 32. SAP ERP 6.0: Industry Extensions can be activated via the Switch Framework SAP Switch Framework Industry Business Function Sets SAP Discrete Industries Mill Products Only ONE SAP ECC SAP Media Industry Business SAP ERP Central SAP Telecommunication Function Set can be Component 6.00 SAP Oil and Gas activated via Switch ….. Generic Business Function Sets Financial Services Global Trade SEVERAL Generic ….. Business Function ….. Sets can be activated via Switch © SAP 2007 / Page 32
- 33. SAP Enhancement Packages Enhancement Lean Package SAP offers a new method to enhance the SAP Business EhA EhB EhA EhB Suite and ERP solutions EhA EhB User interface EhC EhD EhC EhD EhC EhD Update the SAP enterprise software solutions with EhE EhF EhE EhF EhE EhF minimal disruption to business and IT operations Functionality Industry leading technique to evolve and expand capabilities of the organization software solutions Enterprise “Expand on demand” services NetWeaver foundation “ In our experience applying the principles of lean manufacturing to Application Development and Maintenance can increase productivity by 20 to 40 percent while improving the quality and speed of execution.” The McKinsey Quarterly, May 2007 © SAP 2007 / Page 33
- 34. New SAP Release Strategy NEW RELEASE STABILITY STRATEGY Stable core processes Enhancement Packages Legal compliance Stable technology platform SAP ERP 6.0 Sufficient maintenance schedule No need for major upgrades SAP NetWeaver Flexibility to implement new INNOVATION processes and scenarios Innovation delivery without Adoption of processes when required disruption Easy introduction of new processes Switch framework provides New user groups flexibility to chose what Modernized user interfaces functionality to use © SAP 2007 / Page 34
- 35. SAP ERP 6.0 Overview Quick Facts About SAP ERP 6.0 Launched in June 2006 Enhancement Packages Built on SAP NetWeaver 7.0 More than 3,400 productive systems (07/2007) SAP ERP 6.0 Platform upon SAP will deliver future software innovations Software innovation delivered via “SAP enhancement packages” SAP NetWeaver SAP enhancement package 4 for SAP ERP went into ramp-up in November 2008 What Are Enhancement Packages? Optionally installed and activated software innovations for SAP ERP 6.0 Software innovations include; UI simplifications, functional enhancements, industry specific capabilities and enterprise services Cumulative in nature; current enhancement packages contain the entire content of earlier packages Enhancement packages are not support packages © SAP 2007 / Page 35
- 36. SAP Enhancement Packages for SAP ERP Enhancement Packages Optional Enterprise Services Switch Framework New/Improved Functionality Support Packages Legal/Tax Changes, Corrections Man- datory © SAP 2007 / Page 36
- 37. A New Approach to Software Upgrades with SAP ERP 6.0 Comparison of Software Delivery Methodologies Managing Traditional Managing SAP Software Upgrades Enhancement Packages Enhancement Package EhA EhB EhB EhA EBPP User interface MES Integ. User interface EhC EhD EhC HCM E- EhD Recruit. forms EhEBudget EhE EhFEhF Credit Functionality Executio Report n Functionality Enterprise Enterprise services services Application E-Recruitment Application Platform Platform No options, “All or None” Optional, “Pick and Choose” Non-targeted software Targeted software innovation innovation Lightweight – low adjustment Heavy - high adjustment effort effort © SAP 2007 / Page 37
- 38. Benefits of the Enhancement Concept Selective Streamlined Test Case Changes Documentation Templates Customers have flexibility SAP documents details of SAP publishes test to activate business functions ERP enhancements by case templates for that meet business needs business function every business function Training and acceptance All details are available to testing is isolated to a defined customers in advance: area of SAP ERP http://service.sap.com/erp-ehp Benefits for the customer: Adoption of software -Simplified budget -Less effort needed for test innovation can be activated estimation and project preparation on demand planning -More efficient test Avoids “big-bang” upgrade - All necessary information execution for key users projects centrally available along the Isolates testing effort and project lifecycle accelerates time to value © SAP 2007 / Page 38
- 39. Summary of Enhancement Packages SAP is changing the game with enhancement packages: Innovation without disruption Sustainability All Enhancement Packages follow SAP ERP 6.0 maintenance cycle Pick and Choose Switch framework provides flexibility to choose what functionality to use Stability AND Innovation Predictable projects and isolated testing and adjustment effort Deploy as you go All SAP enhancement packages are optional © SAP 2007 / Page 39
- 40. Advantages of Contract Accounts Receivable and Payable Optimized use of storage space due to a special type of document structure Parallel mass runs SAP Business Partner concept Documents are assigned to business partners and contract accounts (and contracts - depending on the industry) Summarization of general ledger information (summary records) Agent-friendly processing of accounting transactions in front office and back office Basis for industry- and customer-specific functions Integration to other SAP applications (CRM, FSCM, BI, …) © SAP 2007 / Page 40