08 organisation - napi
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The document outlines a seven stage framework for organizations transitioning to product-service system models. It discusses understanding the transition, organizing for product-service systems, and experiences from product-service organizations. The seven stages of the framework are: explore, engage, initiate, analyze, redesign, launch, and maintain. The framework is intended to guide organizations through the entire change process to servitization.
08 organisation - napi
- 1. 06-05-2014 106-05-2014 1 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships Change toward PSS Internal and External Considerations Internal Externa l
- 2. 06-05-2014 206-05-2014 2 CLICK TO EDIT CLICK TO EDIT Understandin g the transition BY : JAKOB ANDERSEN JABAN@MEK.DTU.DK Organising for PSS
- 3. 06-05-2014 406-05-2014 4 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships • Change takes time and can be painful, but pays off, if planned carefully (all three examples from WB#2 = 10 yrs) • The change will most likely happen in steps • A understanding of change is important in mitigating the pain and reducing the time it takes to change. Experiences from PSS Organisations
- 4. 06-05-2014 506-05-2014 5 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships Ways of organising: Spelling The PSS Organisation User centric Horizontal integration Shared understandings Actionable data
- 5. 06-05-2014 606-05-2014 6 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships • Observed stages of change in many organisations – adapted for PSS • Leads through the whole change process • The perfect case is rare to find, but all stages are familiar A Seven Stage Framework
- 6. 06-05-2014 706-05-2014 7 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships • Explore • Company culture • Touchpoints • Internal processes / capabilities • Engage • Pick strategy • Ensure commitment from management A Seven Stage Framework
- 7. 06-05-2014 806-05-2014 8 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships • Initiate • Assign the right team • Define performance goals and indicators • Analyse • Document existing practices • Chart current and future resources • Understand communication channels A Seven Stage Framework
- 8. 06-05-2014 906-05-2014 9 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships • Redesign • Design new processes for PSS • Launch • Set the course • Make and manage the change • Maintain(!) • Continue the organisational development A Seven Stage Framework
- 9. 06-05-2014 1006-05-2014 10 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships Ability to change and adapt = a competitive company. Expert In Change
- 10. 06-05-2014 1106-05-2014 11 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships Gauge Your Own Organisational Needs
- 11. 06-05-2014 1206-05-2014 12 Click to edit Master title style Presentation titleWorld-Class Servitization, methods, cases and partnerships From Organisation To Partnerships... Presented by: Thomas J. Howard Associate Professor DTU Mechanics