10 Hidden Keys To Team, Time, and Serving Others - Montana College Access Network
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This document contains excerpts from various sources on the topic of communication. It discusses 10 keys to communication: 1) change starts from within yourself; 2) celebrate differences; 3) use clear language; 4) deal with overstimulation; 5) listen to understand others; 6) bring people together; 7) embrace processes; 8) address challenges directly; 9) question what is considered normal; and 10) make a long-term commitment to improving communication. The document emphasizes treating all people with dignity and respect.
![Tony Schwartz
New York Times, 11/28/15
According to one recent survey [by Adobe], the average white-
collar worker spends about six hours a day on email. That
doesn’t count time online spent shopping, searching or keeping
up with social media.
The brain’s craving for novelty, constant stimulation and
immediate gratification creates something called a
“compulsion loop.” Like lab rats and drug addicts, we need
more and more to get the same effect.
Endless access to new information also easily overloads our
working memory. When we reach cognitive overload, our ability
to transfer learning to long-term memory significantly
deteriorates. It’s as if our brain has become a full cup of water
and anything more poured into it starts to spill out.
“](https://image.slidesharecdn.com/montanadaddymarch18-180402190427/85/10-Hidden-Keys-To-Team-Time-and-Serving-Others-Montana-College-Access-Network-79-320.jpg)
![Dr. Rita F. Pierson, the daughter of Hazel and Julius
Walker, was born October 27, 1951 in Houston, Texas.
She departed this life on Friday, June 28, 2013.
Most recently she was recognized for sharing her
expertise on the PBS production of TED Talks. The
ABC television news magazine, 20/20 reported,
"Educator Rita F. Pierson talks about the bond that is
missing between educators and students". It was viewed
and modeled for educators as far away as New
Zealand. Over one million online viewers watched the
2013 TED Talks. [It’s now over seven million.]
Rita possessed a keen sense of observation and rare
ability to accept and respect people for who they were.
She never met a stranger and her infectious humor
touched all with whom she came in contact.
“
Houston Chronicle
July 12, 2013](https://image.slidesharecdn.com/montanadaddymarch18-180402190427/85/10-Hidden-Keys-To-Team-Time-and-Serving-Others-Montana-College-Access-Network-122-320.jpg)
10 Hidden Keys To Team, Time, and Serving Others - Montana College Access Network
- 2. COMMUNICATION KEYS TEN10 HIDDEN KEYS TO TEAM, TIME, & SERVING OTHERS by tim miles
- 3. Team Engagement Time Management Servant Leadership
- 5. In the particular is contained the universal. “ James Joyce
- 7. “Daddy, I have a question.
- 8. Yes, Will.
- 9. How old do I have to be to own a jetpack? “ Will Miles Scientist, Philanthropist, Bon Vivant
- 10. Do you need a permit to own a raygun? Will Miles Scientist, Philanthropist, Bon Vivant “
- 11. When I become a Jedi, who decides what color my lightsaber will be? Will Miles Scientist, Philanthropist, Bon Vivant “
- 12. Do me a favor...
- 13. So how does it feel to be autistic when you are overstimulated? It feels like: 20 cologne smells (all people around you are wearing different things, etc. Autistics smell all of it), like hundreds of kids running around you asking you questions in different languages, like you’re sitting in a chair that is missing one leg and trying to balance it while all that is going on, and lights flickering…too much, hence why autistics have Meltdowns. “ Kristina DesJardins Author, Autist
- 17. WHATIS AUTISM? • Qualitative impairment in social interaction and communication • Restrictive and repetitive behaviors.
- 18. March 28, 2018
- 24. COMMUNICATION KEY1 You cannot expect someone else to change his behavior until you’re first willing to change your own.
- 25. COMMUNICATION KEY1 Meet people where they are.
- 26. Be kind. Everyone you meet is fighting a hard battle. “ Plato
- 27. You never really understand a person until you consider things from his point of view.“ Atticus Finch
- 29. Change requires motivation. The motivation can come from fear or love. The choice is yours. “ Becky Bailey, Ph.D.
- 32. COMMUNICATION KEY1 ChrisVoss Behavioral Change Stairway Model (BCSM 1. Active Listening 2. Empathy 3. Rapport 4. Influence 5. Behavioral Change
- 33. COMMUNICATION KEY1 Observe & Point Out What People Do Well
- 35. Change your thoughts, and you change your world. “ Norman Vincent Peale
- 36. COMMUNICATION KEY1 Change doesn’t start on a stage.
- 37. COMMUNICATION KEY1 Change doesn’t start in an office.
- 38. COMMUNICATION KEY1 Change doesn’t start in a board room.
- 39. COMMUNICATION KEY1 Change starts in your heart.
- 40. COMMUNICATION KEY1 Change starts in your mirror.
- 41. COMMUNICATION KEY1 Model the behavior you want to see in others.
- 42. COMMUNICATION KEY1 “You’ve got to earn my respect!”
- 43. COMMUNICATION KEY1 Treat people like they make a difference…
- 46. COMMUNICATION KEY2CELEBRATE DIFFERENTLY “He can’t speak to you…”
- 47. COMMUNICATION KEY2CELEBRATE DIFFERENTLY “…but he can hear you…”
- 48. COMMUNICATION KEY2CELEBRATE DIFFERENTLY “…and he can understand you…”
- 49. COMMUNICATION KEY2CELEBRATE DIFFERENTLY How will you measure greatness?
- 50. Comparison is the thief of joy.“ Theodore Roosevelt
- 52. By autistic standards, the “normal” brain is easily distractible, is obsessively social, and suffers from a deficit of attention to detail and routine. Thus people on the spectrum experience the neurotypical world as relentlessly unpredictable and chaotic, perpetually turned up too loud, and full of people who have little respect for personal space. “ Steve Silberman
- 57. COMMUNICATION KEY2CELEBRATE DIFFERENTLY HOW willYOU measure success?
- 61. It isn't the mountains ahead to climb that wear you out; it's the pebble in your shoe. “ Muhammad Ali
- 63. Every child deserves a champion. “ Rita Pierson
- 64. Rita Pierson
- 65. And I gave them a saying to say: "I am somebody. I was somebody when I came. I'll be a better somebody when I leave. I am powerful, and I am strong. I deserve the education that I get here. I have things to do, people to impress, and places to go."
- 66. And they said, "Yeah!"
- 67. You say it long enough, it starts to be a part of you.
- 69. COMMUNICATION KEY3CLEAR v. CLEVER Literal Thinking
- 70. COMMUNICATION KEY3CLEAR v. CLEVER Specifics > Generalities
- 73. COMMUNICATION KEY4OVERSTIMULATED How many of you check your phone before you get out of bed?
- 74. WILLIPEDIA
- 79. Tony Schwartz New York Times, 11/28/15 According to one recent survey [by Adobe], the average white- collar worker spends about six hours a day on email. That doesn’t count time online spent shopping, searching or keeping up with social media. The brain’s craving for novelty, constant stimulation and immediate gratification creates something called a “compulsion loop.” Like lab rats and drug addicts, we need more and more to get the same effect. Endless access to new information also easily overloads our working memory. When we reach cognitive overload, our ability to transfer learning to long-term memory significantly deteriorates. It’s as if our brain has become a full cup of water and anything more poured into it starts to spill out. “
- 80. MULTITASKING?
- 82. There's no question whatsoever that multitasking, especially among those who do it the most, is at the very least ineffective and at the worst, harmful. Basically, they are worse at most of the kinds of thinking not only required for multitasking but what we generally think of as involving deep thought. “ Dr. Clifford Nass Stanford University
- 83. I believe that genius in the 21st century will be attributed to people who are able to unplug from the constant state of reactionary workflow ... and allow their minds to solve the great challenges of our era. “ Scott Belsky CEO, Behance
- 86. COMMUNICATION KEY5LISTEN it seems like a bazillion people want to be heard? But, like, maybe six want to listen?
- 88. For it to be effective, curiosity has to be harnessed to at least two other key traits. First, the ability to pay attention to the answers to your questions— you have to actually absorb whatever it is you’re being curious about. Second is the ability to act. “ Brian Grazer A Curious Mind
- 89. Life isn’t about finding the answers. It’s about asking the questions. “ Brian Grazer A Curious Mind
- 91. COMMUNICATION KEY5LISTEN Listening is a MUSCLE…
- 95. “Yes, there’s a free lunch.”
- 97. COMMUNICATION KEY6COME TOGETHER Thirty Minutes A Week “What have you learned?”
- 98. COMMUNICATION KEY6COME TOGETHER Thirty Minutes A Week Facebook Group “What have you learned?”
- 101. Transitions should be marked, milestones commemorated, and pits filled.“ Chip and Dan Heath Authors, The Power Of Moments
- 103. COMMUNICATION KEY7PROCESS ROCKS Single Task Isolation / Office Hrs Not A Marathon Review / Preview Batch Email/Phone Calendar v. To Do
- 105. Once in a while, you get shown the light in the strangest of places if you look at it right. “ Robert Hunter Lyricist, The Grateful Dead
- 107. Why is it everybody wants their children to be normal, but no one wants them to be average? “ Roy H. Williams CEO, Williams Marketing
- 108. Why is it so many schools teach what to think but not how to think? “ Bonnie Young CEO, Green Learning Academy
- 109. WHAT IS NROMAL?
- 110. Retweeted by Thinking Persons Guide to Autism “
- 112. For too long, we've assumed that there is a single template for human nature, which is why we diagnose most deviations as disorders. But the reality is that there are many different kinds of minds. And that's a very good thing. “ Jonah Lehrer Wall Street Journal, 3/31/12
- 114. I’ve learned that every human being, with or without disabilities, needs to strive to do their best, and by striving for happiness you will arrive at happiness. For us, you see, having autism is normal— so we can’t know for sure what your “normal” is even like. But so long as we can learn to love ourselves, I’m not sure how much it matters whether we’re normal or autistic. “ Naoki Higashida The Reason I Jump
- 115. We all have special needs.
- 116. Number one in your life's blueprint, should be a deep belief in your own dignity, your worth and your own somebodiness. Don't allow anybody to make you feel that you're nobody. Always feel that you count. Always feel that you have worth, and always feel that your life has ultimate significance. “ Martin Luther King, Jr.
- 117. Build The Whole Person
- 119. The magic is not in the size of your steps. But in the Will to just keep going, and in encouraging others to do the same.
- 120. We need you—more than ever—to join a new generation of Superheroes. DOYOU HAVE WHAT IT TAKES?
- 121. And they said, "Yeah!"
- 122. Dr. Rita F. Pierson, the daughter of Hazel and Julius Walker, was born October 27, 1951 in Houston, Texas. She departed this life on Friday, June 28, 2013. Most recently she was recognized for sharing her expertise on the PBS production of TED Talks. The ABC television news magazine, 20/20 reported, "Educator Rita F. Pierson talks about the bond that is missing between educators and students". It was viewed and modeled for educators as far away as New Zealand. Over one million online viewers watched the 2013 TED Talks. [It’s now over seven million.] Rita possessed a keen sense of observation and rare ability to accept and respect people for who they were. She never met a stranger and her infectious humor touched all with whom she came in contact. “ Houston Chronicle July 12, 2013
- 123. WHY ARE YOU HERE TODAY?
- 126. TODAY, YOU HAVE A OPPORTUNITY.
- 128. ONE FINAL LESSON