12 principles of good website design
1. Seamless navigation
2. Responsive design
3. Across the board consistency
4. Strong branding
5. Smooth performance
6. Frictionless conversion
7. Clear communication
8. Effective visual language
9. Hierarchical content structure
10. Familiar web conventions
11. A reliable, transparent interface
12. Low cognitive load
01. Seamless navigation
Great navigation allows visitors to easily locate information and find what they’re looking for.
Without it, it can be hard for users to understand what to do when landing on your page. For that
reason, it’s important to structure your website in a meaningful and logical way that feels
predictable and understandable. Many sites use a combination of methods to help visitors find
their way around, including structured menus, keyword searches and internal linking.
The use of clear labels, intuitive categories and consistent placement of elements can help
visitors easily access information on your site. Keeping navigation simple, intuitive and
consistent are key to a seamless navigation experience.
02. Responsive design
Responsive web design fluidly adjusts to accommodate your visitor’s device or browser, taking
into account factors such as screen width, resolution and screen orientation. Responsive design
allows visitors to experience your site just as you intended on any device type or screen size.
A successful website is one that works equally well on all viewports, no matter its size or aspect
ratio, from mobile to desktop and anything in between. Responsive design achieves this result by
resizing images and rearranging content rearranges to accommodate various screen sizes and
browsers.
Design by Anita Goldstein
03. Across the board consistency
A cohesive look and functionality throughout a website makes it feel whole, while also
improving usability and learnability. This includes anything from the use of color and
typography, to the placement of icons and buttons, to the functionality of your site. A consistent
design ensures that visitors who learn how to use one part of your site can transfer that
knowledge to other parts of your site, resulting in a positive and familiar experience. (BTW, this
is especially important in enterprise website design.)
Creating a style guide or design system with reusable elements and components is a great way to
ensure consistency when designing your website.
There are a few categories to keep in mind when designing for consistency:
 Visual consistency ensures that your site maintains a coherent look and feel throughout, using
mechanisms such as color (like these black and white websites), typography, and imagery.
 Functional consistency ensures that similar components of your site work in the same way.
 Content consistency ensures that the voice and quality of your site’s content remains steady
throughout your entire site.
04. Strong branding
Have you ever tried to design a website for a client that didn't have its branding on lock? Bet it
was challenging. That's because web design is actually branding. Strong branding establishes a
cohesive and memorable identity that differentiates a business from its competitors. And it
comes down to the logo, color scheme and typography, all things that fall under good web
design.
05. Smooth performance
A good website design should load quickly, work properly and give informative feedback when
there’s an issue or delay. There are a variety of tools available to measure how quickly content
loads on your site, such as Google’s PageSpeed Insights.
You can optimize your site’s performance by adjusting image sizes or any behind-the-scenes
functionality that can slow down your site. Checking whether your pages scroll smoothly and
whether interactions work seamlessly in a variety of digital environments, including browser
type or connection speed, also contributes to site performance.
In cases of a delay in loading content, displaying a reassuring error message, showing a loading
website animation, or loading the most important elements first while other elements continue to
load in the background are all ways to boost the perceived performance of your site.
06. Frictionless conversion
For visitors who want to sign up, subscribe or make a purchase, the process should be as easy as
possible. Websites have a desired action that they encourage users to take, and converting
visitors into taking that step is a top priority in their design.
Introducing points of friction—whether it’s distracting visuals, confusing labels, or asking for
too much information—can make it even harder to convert your visitors to potential customers.
That’s why it’s important to design conversion processes that are free of distraction, confusion
and frustration. This might mean removing any unnecessary steps, asking only for relevant
information or designing clear calls-to-action, to name a few approaches. If crafting a B2B web
design, remember to keep visitors engaged for what is a longer nurturing process.
07. Clear communication
Websites communicate with visitors in a number of different ways. Written content, visual
elements and interactive components all work together to communicate a clear and cohesive
message. Visitors who arrive at your site should be able to understand quickly and effortlessly
why your website exists, what you’re offering and what actions they can take. Without a clear,
coherent message, visitors can end up feeling frustrated and leave your site.
Be clear on the message you want to convey early on in your design process, in order to enhance
and support that concept in your various design choices. In addition, take care of readability and
legibility, so that your message is easy to take in.
08. Effective visual language
In good website design, all colors, icons, typography, imagery and other visual elements amount
to a powerful visual language that tells a story. A strong UI and visual language is clear and
distinct, with a recognizable style that creates a unique brand identity. When combined with
well-written content, an effective visual language helps create a cohesive, memorable and
enjoyable experience throughout your site and beyond.
Explore creative ways to express your site's visual language with these custom cursor examples.
Design by Saleena Aggarwal
09. Hierarchical content structure
The information on your site should be well organized and easy to digest. Visual hierarchy
allows you to structure the content meaningfully and logically, so that the most important
information receives the most emphasis and the least important information receives the least
emphasis.
Hierarchy can be achieved using a variety of visual techniques, including the use of color,
contrast, size, white space, alignment and movement. Hierarchical content structure helps
visitors better absorb information, and guides them to find the information that they’re looking
for in a clear and user-friendly way.
10. Familiar web conventions
A good website design often feels familiar, even when we encounter it for the first time. In these
cases, navigating from page to page is intuitive, information is easy to find and understand, and
everything functions as you would expect.
That’s because the best website design often follows familiar web conventions, or industry
standards that outline clarity and usability in web design. Web conventions represent mental
models that visitors have developed from visiting countless other sites, and rely on them in
creating a user-friendly interface. As Jakob's Law explains, visitors spend most of their time on
other sites. This means that they prefer new sites to work in a similar way to the ones they
already know.
Designing your site according to familiar web conventions—including conventions around
interaction design, visual design and information architecture—allows visitors to find
information quickly and confidently, rather than trying to learn a new system each time. One
example of a web convention is placing a global navigation bar at the top of the screen, with
clearly labeled categories that represent your site’s content. Moving the navigation bar to the
bottom of the page, or using labels that people may not be familiar with might be innovative, but
is far from what users have come to know and expect, and could cause usability issues.
11. A reliable, transparent interface
A website design should establish trust with its visitors. In order to create a credible online
environment, the information on your site should be clear, consistent and accurate. It should also
be free of errors or confusion and show attention to detail.
A reliable site also communicates with visitors in a transparent way, with upfront disclosure
about fees and pricing, reasons for collecting personal data, and honest reviews and testimonials
from customers, while avoiding dark UX patterns. All of these elements work together to inspire
feelings of trust and confidence, leading to a positive experience with your site, and by
extension, to yourself or your client's brand.
12. Low cognitive load
Your website should not feel like an antique store, cluttered and hard to take in. When a website
is overly complex, it increases the cognitive load on users, making it harder for them to find what
they need and understand the content.
By minimizing cognitive load, designers can create a more intuitive and user-friendly
experience, allowing visitors to focus on key information and complete tasks efficiently. This not
only enhances usability but also reduces frustration, increases user satisfaction and improves
overall engagement, leading to better outcomes for both the user and your client's business.

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12 principles of good website design.docx

  • 1. 12 principles of good website design 1. Seamless navigation 2. Responsive design 3. Across the board consistency 4. Strong branding 5. Smooth performance 6. Frictionless conversion 7. Clear communication 8. Effective visual language 9. Hierarchical content structure 10. Familiar web conventions 11. A reliable, transparent interface 12. Low cognitive load 01. Seamless navigation Great navigation allows visitors to easily locate information and find what they’re looking for. Without it, it can be hard for users to understand what to do when landing on your page. For that reason, it’s important to structure your website in a meaningful and logical way that feels predictable and understandable. Many sites use a combination of methods to help visitors find their way around, including structured menus, keyword searches and internal linking. The use of clear labels, intuitive categories and consistent placement of elements can help visitors easily access information on your site. Keeping navigation simple, intuitive and consistent are key to a seamless navigation experience. 02. Responsive design Responsive web design fluidly adjusts to accommodate your visitor’s device or browser, taking into account factors such as screen width, resolution and screen orientation. Responsive design allows visitors to experience your site just as you intended on any device type or screen size. A successful website is one that works equally well on all viewports, no matter its size or aspect ratio, from mobile to desktop and anything in between. Responsive design achieves this result by
  • 2. resizing images and rearranging content rearranges to accommodate various screen sizes and browsers. Design by Anita Goldstein 03. Across the board consistency A cohesive look and functionality throughout a website makes it feel whole, while also improving usability and learnability. This includes anything from the use of color and typography, to the placement of icons and buttons, to the functionality of your site. A consistent design ensures that visitors who learn how to use one part of your site can transfer that knowledge to other parts of your site, resulting in a positive and familiar experience. (BTW, this is especially important in enterprise website design.) Creating a style guide or design system with reusable elements and components is a great way to ensure consistency when designing your website.
  • 3. There are a few categories to keep in mind when designing for consistency:  Visual consistency ensures that your site maintains a coherent look and feel throughout, using mechanisms such as color (like these black and white websites), typography, and imagery.  Functional consistency ensures that similar components of your site work in the same way.  Content consistency ensures that the voice and quality of your site’s content remains steady throughout your entire site. 04. Strong branding Have you ever tried to design a website for a client that didn't have its branding on lock? Bet it was challenging. That's because web design is actually branding. Strong branding establishes a cohesive and memorable identity that differentiates a business from its competitors. And it comes down to the logo, color scheme and typography, all things that fall under good web design. 05. Smooth performance A good website design should load quickly, work properly and give informative feedback when there’s an issue or delay. There are a variety of tools available to measure how quickly content loads on your site, such as Google’s PageSpeed Insights. You can optimize your site’s performance by adjusting image sizes or any behind-the-scenes functionality that can slow down your site. Checking whether your pages scroll smoothly and whether interactions work seamlessly in a variety of digital environments, including browser type or connection speed, also contributes to site performance. In cases of a delay in loading content, displaying a reassuring error message, showing a loading website animation, or loading the most important elements first while other elements continue to load in the background are all ways to boost the perceived performance of your site. 06. Frictionless conversion
  • 4. For visitors who want to sign up, subscribe or make a purchase, the process should be as easy as possible. Websites have a desired action that they encourage users to take, and converting visitors into taking that step is a top priority in their design. Introducing points of friction—whether it’s distracting visuals, confusing labels, or asking for too much information—can make it even harder to convert your visitors to potential customers. That’s why it’s important to design conversion processes that are free of distraction, confusion and frustration. This might mean removing any unnecessary steps, asking only for relevant information or designing clear calls-to-action, to name a few approaches. If crafting a B2B web design, remember to keep visitors engaged for what is a longer nurturing process. 07. Clear communication Websites communicate with visitors in a number of different ways. Written content, visual elements and interactive components all work together to communicate a clear and cohesive message. Visitors who arrive at your site should be able to understand quickly and effortlessly why your website exists, what you’re offering and what actions they can take. Without a clear, coherent message, visitors can end up feeling frustrated and leave your site. Be clear on the message you want to convey early on in your design process, in order to enhance and support that concept in your various design choices. In addition, take care of readability and legibility, so that your message is easy to take in. 08. Effective visual language In good website design, all colors, icons, typography, imagery and other visual elements amount to a powerful visual language that tells a story. A strong UI and visual language is clear and distinct, with a recognizable style that creates a unique brand identity. When combined with well-written content, an effective visual language helps create a cohesive, memorable and enjoyable experience throughout your site and beyond. Explore creative ways to express your site's visual language with these custom cursor examples.
  • 5. Design by Saleena Aggarwal 09. Hierarchical content structure The information on your site should be well organized and easy to digest. Visual hierarchy allows you to structure the content meaningfully and logically, so that the most important information receives the most emphasis and the least important information receives the least emphasis. Hierarchy can be achieved using a variety of visual techniques, including the use of color, contrast, size, white space, alignment and movement. Hierarchical content structure helps visitors better absorb information, and guides them to find the information that they’re looking for in a clear and user-friendly way.
  • 6. 10. Familiar web conventions A good website design often feels familiar, even when we encounter it for the first time. In these cases, navigating from page to page is intuitive, information is easy to find and understand, and everything functions as you would expect. That’s because the best website design often follows familiar web conventions, or industry standards that outline clarity and usability in web design. Web conventions represent mental models that visitors have developed from visiting countless other sites, and rely on them in creating a user-friendly interface. As Jakob's Law explains, visitors spend most of their time on other sites. This means that they prefer new sites to work in a similar way to the ones they already know. Designing your site according to familiar web conventions—including conventions around interaction design, visual design and information architecture—allows visitors to find information quickly and confidently, rather than trying to learn a new system each time. One example of a web convention is placing a global navigation bar at the top of the screen, with clearly labeled categories that represent your site’s content. Moving the navigation bar to the bottom of the page, or using labels that people may not be familiar with might be innovative, but is far from what users have come to know and expect, and could cause usability issues. 11. A reliable, transparent interface A website design should establish trust with its visitors. In order to create a credible online environment, the information on your site should be clear, consistent and accurate. It should also be free of errors or confusion and show attention to detail. A reliable site also communicates with visitors in a transparent way, with upfront disclosure about fees and pricing, reasons for collecting personal data, and honest reviews and testimonials from customers, while avoiding dark UX patterns. All of these elements work together to inspire feelings of trust and confidence, leading to a positive experience with your site, and by extension, to yourself or your client's brand.
  • 7. 12. Low cognitive load Your website should not feel like an antique store, cluttered and hard to take in. When a website is overly complex, it increases the cognitive load on users, making it harder for them to find what they need and understand the content. By minimizing cognitive load, designers can create a more intuitive and user-friendly experience, allowing visitors to focus on key information and complete tasks efficiently. This not only enhances usability but also reduces frustration, increases user satisfaction and improves overall engagement, leading to better outcomes for both the user and your client's business.