1,500+ Monthly Tickets Resolved with Infrastructure Management Services from YASH Technologies
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Yash Technologies provided infrastructure management services to a life sciences client in the U.S. who faced challenges managing over 1,600 servers and required 24/7 support after expanding through acquisitions. The three-year partnership resolved over 1,500 monthly tickets, optimized costs, and improved incident resolution time, effectively supporting 7,000 end users across 18 countries. Yash Technologies, a certified technology services provider, focuses on enhancing customer success through flexible delivery models and a comprehensive service approach.
1,500+ Monthly Tickets Resolved with Infrastructure Management Services from YASH Technologies
- 1. . 1,500+ Monthly Tickets Resolved with Infrastructure Management Services from YASH Technologies
- 2. Industry: Life Sciences Geography: United States Employee Size: 8,500 Revenue Range: $1 Billion - $5 Billion The Client The client provides essential products and services to help pharmaceutical and biotechnology companies, government agencies and leading academic institutions around the globe accelerate their research and drug development efforts. Background ▪▪ Internal IT team managed day-to-day operations, but had no bandwidth to look at strategic and technological advancements ▪▪ Experienced gaps in documented processes for conducting operations ▪▪ Underwent expansion through acquisitions, making various processes a challenge including establishing a standardized infrastructure, handling the additional volume, creating processes, and generating documentation for operations ▪▪ Required process maturity and knowledge management ▪▪ Client operated one more than 1,600 Windows servers, with 240 physical servers and more than 1,360 virtual servers, that included 136 Citrix servers, 75 Oracle database servers, and more than 170 Microsoft SQL servers ▪▪ Sought out a more effective way to provide its end users with 24x7 support ▪▪ As a result, a slowdown in taking strategic initiatives and providing 24x7 support was experienced Solution ▪▪ YASH Technologies was selected to provided Infrastructure Management Services (IMS) support for: ▪▪ Microsoft Windows Operating System ▪▪ Cisco Routing, Switching, and Telephone devices ▪▪ Aruba ▪▪ Citrix ▪▪ Oracle ▪▪ SQL Server ▪▪ SharePoint ▪▪ Hybrid offshore/onsite delivery model was utilized for the three year support initiative ▪▪ A team of 30 experts from YASH provided support during: ▪▪ Due Diligence ▪▪ Transition ▪▪ Go-live and stabilization ▪▪ Optimization ▪▪ 7,000 end users across 18 countries Benefits ▪▪ Resolved more than 1,500 tickets per month ▪▪ End users received 24x7 support ▪▪ Average incident resolution time was shortened ▪▪ Costs optimized by utilizing offshore infrastructure teams
- 3. For more information, please visit www.yash.com or email info@yash.com. © 2016 YASH Technologies. All rights reserved. Referred products/ services may be registered trademarks of belonging companies. About YASH Technologies YASH Technologies focuses on customer success. As a leading technology services and outsourcing partner for medium and large global customers, we leverage technology and our flexible delivery models to drive performance and business value throughout a customer’s enterprise. YASH’s comprehensive service approach incorporates a holistic view of our customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services. YASH is a SEI CMMI (Level 3) and an ISO 27001:2013 and ISO 9001:2008 certified company with U.S. and India headquarters and regional sales and development offices spread across five continents. YASH Technologies Global Presence www.yash.com/contactus AMERICAS | EU | AUS | ASIA World HQ: 605-17th Avenue East Moline IL 61244 USA | Toll Free: 877-766-8934 | Tel: 309-755-0433 | Fax: 309-796-1242 YASH-IMS-LifeSc304-CS-0716 .