1BBOX Value Proposition Presentation
Download as PPTX, PDF2 likes390 views
The document discusses trends in IT including increased mobility, collaboration, and cloud adoption posing challenges around legacy systems, strategic technology adoption, and cost control. It then outlines solutions for strategic IT through modern infrastructure, wireless, collaboration, cloud, and security solutions as well as operational optimization through managed services, professional services, and IT as a service models to help organizations address evolving needs, improve IT agility, and better control costs. Case studies are then provided showing how Black Box has helped organizations across different industries address these types of IT challenges and implement the outlined solutions.
![9
Wired and Wireless Infrastructure
Annual data growth [wired/wireless] and
video redefining network requirements
– Cisco
66%
□ Comprehensive Infrastructure
» Wired – Structured Cabling/Networking
» Wireless – Cellular, Wi-Fi, WMTS, Public
Safety, Two-Way, Paging
□ Design Excellence
» High Performance – RCCD, Coverage,
Capacity, Criticality
» “Neutral-Host” Carrier Connectivity
□ Flawless Delivery
» Holistic RF and IT Expertise
4G
700/800/850/
1900/2100 MHz
Public Safety/
Other
450/700/800/900 MHz
Wi-Fi
2.4/5 GHz
Wired
CAT/Fiber](https://image.slidesharecdn.com/1bboxvaluepropositionpresentation-150830041315-lva1-app6891/85/1BBOX-Value-Proposition-Presentation-9-320.jpg)
1BBOX Value Proposition Presentation
- 2. 2 The Evolution of IT Trends Of employees BYOD – Forrester 53% Of employee productivity related to collaboration and anywhere access – Forsythe 50% Of companies are expanding use of new business models enabled by managed services – Gartner 48%
- 3. 3 The Evolution of IT Enterprises embracing mobile productivity growing revenue faster - Symantec 50% Of IT operational costs are being reduced through managed services – CompTIA 25% Leading IT organizations spending 30% of budget on strategic initiatives – Frost&Sullivan 30% Promises
- 4. 4 So Difficulties Remain Disappointments 71% Of staff unhappy with tactical deployments – Spy Glass 51% Of CIOs are saddled with legacy costs and concerned about adopting new technology and new IT expertise – Seek CIO 50% Of OPEX budget lost to failed IT projects – ZDNet
- 5. 5 Key Challenges Strategic IT – The Right Solution • Move from Structured, Legacy Deployment to Modern, Agile Technologies • Infrastructure and Data Center • Wireless and Mobility • Collaboration • Cloud • Security Operational Optimization – Managed Right • Embrace New Deployment and Consumption Models • CAPEX/OPEX Balance • Premise to Hybrid to Cloud • Professional and Managed Services to IT-as-a-Service • Reporting and Analytics » Evolving Needs – mobility, cloud, collaboration » IT Agility – legacy evolution, new strategic technology adoption » Cost Control – business outcomes vs. IT spend $ Challenges Productivity Transformation
- 6. 6 The Evolution of IT Outcomes 100% staff mobility at 1000’s of branch locations with tablet-enabled sales tools Saved $1M+ by migrating to private cloud-based UCC at 300+ locations Serving 1,500 staff with new apps and 70% reduction in support hours Improved nursing efficiency with 4x increase in floor space with Wi-Fi and DAS Minimized day-to-day operations with staff augmentation – design/staging/installation/support Reduced operating costs and strategically shifted focus of resources by consolidating diverse CAPEX solutions and moving to OPEX
- 8. Strategic IT Requires the Right Solutions
- 9. 9 Wired and Wireless Infrastructure Annual data growth [wired/wireless] and video redefining network requirements – Cisco 66% □ Comprehensive Infrastructure » Wired – Structured Cabling/Networking » Wireless – Cellular, Wi-Fi, WMTS, Public Safety, Two-Way, Paging □ Design Excellence » High Performance – RCCD, Coverage, Capacity, Criticality » “Neutral-Host” Carrier Connectivity □ Flawless Delivery » Holistic RF and IT Expertise 4G 700/800/850/ 1900/2100 MHz Public Safety/ Other 450/700/800/900 MHz Wi-Fi 2.4/5 GHz Wired CAT/Fiber
- 10. 10 A Comprehensive Approach Edge Switch MM/SM Fiber Cat 6A Cat 5E/6/6A Common Structured Cabling – IP, Wi-Fi and Cellular Core Switch IP Drop
- 11. 11 A Comprehensive Approach Edge Switch MM/SM Fiber Cat 6A Cat 5E/6/6A Common Structured Cabling – IP, Wi-Fi and Cellular Core Switch Wi-Fi AP IP Drop
- 12. 12 A Comprehensive Approach MM/SM Fiber Cat 6A Cat 5E/6/6A Common Structured Cabling – IP, Wi-Fi and Cellular Universal Access Point (UAP) Wi-Fi AP or IP Drop Transport Extension Node Central Area Node
- 13. 13 A Comprehensive Approach MM/SM Fiber Cat 6A Cat 5E/6/6A Common Structured Cabling – IP, Wi-Fi and Cellular Universal Access Point (UAP) Wi-Fi AP or IP Drop Transport Extension Node Central Area Node
- 14. 14 Collaboration Unified Communications and Collaboration □ The Right Solution and Deployment » Proven ROI driven methodology » Vendor Independent – solution selection and migration » Diverse financial/deployment models □ Enabling Productivity » Business process and application integration » Mobility □ Long Term Success » Adoption – training and management Increase in workforce productivity in companies adopting UCC – Gartner 49%
- 15. 15 Multiple Ways to Engage Lifecycle Services Transformation » Environment, User, and Workflow Modeling » Premise, Cloud, Hybrid, UCC-as-a-Service Solutions » Staging & Deployment Increased Operational Efficiency Integration » Multi-Vendor Platforms » CRM, Processes, and Applications » Voice, Video, Mobility » Reporting and Analytics Higher Productivity Migration » Sunset/EOL Services » Connectivity Services » Asset and Support Optimization Lower Costs
- 16. 16 Multiple Ways to Engage Lifecycle Services Transformation » Environment, User, and Workflow Modeling » Premise, Cloud, Hybrid, UCC-as-a-Service Solutions » Staging & Deployment Increased Operational Efficiency Integration » Multi-Vendor Platforms » CRM, Processes, and Applications » Voice, Video, Mobility » Reporting and Analytics Higher Productivity Migration » Sunset/EOL Services » Connectivity Services » Asset and Support Optimization Lower Costs Integration » Multi-Vendor Platforms » CRM, Processes, and Applications » Voice and Video » Mobility Higher Productivity Transformation » Complete Solution Refresh » Commodity Devices & HW » Device Staging & Deployment » Integrated Network & Applications Increased Operational Efficiency
- 18. 18 IT Services Free Up Your Strategic IT Of enterprises anticipate increases in both IT demand and complexity – Information Week □ Staff Management » Periodic and Dedicated Staffing □ Current Solution Optimization and Technology Adoption » Vendor Consolidation » Legacy Management and Migration » Augmented Expertise □ New Business Models 74%
- 19. 19 IT Services How Can We Help? Rollout/Deployment Network Refresh Migration/Upgrade Integration Assessment Consultation Maintenance/ Field Services Staff Augmentation Turn-Key Services UCC-as-a-Service Sunset Services Carrier and Cloud Services Lifecycle Management ITIL-Aligned, SLA-Driven Professional Services Managed Services IT-as-a-Service
- 20. Working Together
- 21. 21 Our Approach A Collaborative Model Analyze Design Build Operate Maintain Optimize »Discovery »Surveys and assessments »Business modeling »End-to-end design »Solution options »Integration options »Deployment and consumption options »Proof of Concept »Staging, configuration, testing »Project management »SLA’s and reporting »Administration and control »Change and program management »Preventative maintenance »Lifecycle services »Continuous refinement »Ongoing training and support
- 22. 22 Next Step Objectives CIO IT/ Network Facilities Telecom Analyze Design Build Operate Maintain Optimize Analyze » Assemble stakeholders » Review solution requirements and options » Review consumption models Review
- 23. 23 Black Box We Make Technology Work 200 offices in 150 countries enable our customers locally, nationally, globally 4000+ team members, with 2500+ certified technical resources delivering exceptional service » A Strong, Stable Partner Public company (NASDAQ: BBOX) since 1994 $1+ billion in annual revenue – strong performance for 38 consecutive years Enabling business outcomes through a customer-centric approach Leveraging diverse portfolio to deliver innovative and interoperable solutions » Global Capabilities, Local Expertise » The Right Solution, The Right Network, Managed Right
- 24. Thank You and Questions
- 25. Case Studies
- 26. 26 Enterprise Wide Wireless Network Case Study: Carilion Clinic »Challenges: » Upgrade and improve wireless service to minimize legacy system maintenance while offering 100% coverage for staff and guests to support new medical initiatives and services » Solution: » Enterprise-wide wireless network for efficient coverage and capacity » Outcomes: » Improved flexibility to support medical workflows, initiatives, and applications with less network maintenance “Our research led us to decide on implementing the DAS and WLAN solution from Black Box (which) has enabled our IT staff to focus on end-user needs instead of troubleshooting wireless issues” - Kendall White Named in Top 100 Most Wired and Wireless Hospitals
- 27. 27 Comprehensive Wireless Solutions for Healthcare Applications Case Study: Cook Children’s Healthcare System »Challenges: » Improve the user experience for patients, medical professionals, and visitors by mitigating increased system demand through comprehensive wireless coverage » Solution: » InnerWireless4G and InnerWirelessHD3 » Outcomes: » A unified wireless network to support new applications and devices, enable mobile workflow, improve efficiency, and prepare for future coverage, capacity and criticality. “The partnership between Cook Children’s and Black Box has allowed the hospital to control and support all wireless needs across all parts of the campus with room to grow. This comprehensive…solution meets the needs of doctors, nurses and staff.” - Michael Zachary, Director of IT Enterprise Architecture, Cook Children’s Healthcare System
- 28. 28 Data/Voice/Wireless/Security for New and Existing Warehouses Case Study: Whirlpool Corporation » Challenges: » Cable, cable upgrades and network management for national warehouse system » Solution: » Fiber and copper cabling » Wireless and VoIP systems » Cable installation, termination, testing » Supply and install equipment for the Main Distribution Frame (MDF) and the Intermediate Distribution Frames (IDFs) » Outcomes: » Centralized network management for all national warehouses » Consistent, standardized equipment and installations at all locations “Black Box has saved us countless man-hours and travel for each warehouse startup. Their ability to adjust and adapt to our needs has proven to be an invaluable asset.” Scott M. Smith Senior Network Engineer Whirlpool Corporation
- 29. 29 Network Operations Center and New Service Desk Case Study: Miami-Dade Aviation Department » Challenges: » Improve system maintenance, service interruption/incident handling, and call center support. » Solution: » Managed Services Solution that supports • 24/7 service desk that supports 50,000 calls/year • 24/7 NOC with Tier 1 service » 50+ on-site techs » Outcomes: » Faster, more reliable and secure service for airport vendors, employees, and travelers “The Black Box team is an integral part of the day-to-day operations at MIA. They understand what we need to run smoothly and our two teams work seamlessly as one.” Maurice Jenkins, Director Information Systems and Telecommunications Division, Miami-Dade Aviation Dept.
- 30. 30 Secure Wireless Infrastructure Case Study: Oneida County Hospital » Challenges: » Upgrade slow legacy system that lacked the coverage and capacity needed to support the hospital’s commitment to high-level patient care and continuous satisfaction. » Solution » BridgeWave SLE links to connect second clinic » Outcomes: » A faster, integrated unified wireless system with greater bandwidth, 99.99% uptime, and compliance with all HIPAA requirements “I was very happy with the speed at which Black Box was able to get this solution quoted, ordered, and installed, and felt they did a wonderful job of working around all the hospital and clinic activity during the install.” Chris Weeks, IT Manager Oneida County Hospital
- 31. 31 Comprehensive Communications for New Ballpark Case Study: Miami Marlins Park » Challenges: » Integrate a collaborative unified communications system, and highly responsive and reliable contact center that supports enterprise mobility with a lower cost of ownership » Solution: » ShoreTel® PBX, Enterprise Contact Center, Conferencing, Mobility » 500 stations with IP, analog, and mobility capabilities » Outcomes: » Simplified network management, minimized daily maintenance, and a lower cost of ownership “We were impressed… with the capabilities of Black Box to deploy the system and help us get the most out of our investment.” David Enriquez, Sr. Director of IT
- 32. 32 Voice System Replacement and Nationwide Integration Project Case Study: Newtek™, the Small Business Authority » Challenges: » Integrate disparate technology into a comprehensive voice network that grows with the company’s needs, improves quality assurance/ monitoring, and offers component-level functionality with plug and unplug features. » Solution: » Five-site deployment of Cisco Unified Communications » Outcomes: » Centralized management for simplified business operations and advanced functionality “Black Box did a great job working with us to help us determine benefits and costs.” - Bob Cichon, CTO
- 33. 33 VoIP Communications System Case Study: University of South Alabama » Challenges: » Integrate a multi-phased, hybrid system that leverages the existing infrastructure and increases system capacity » Solutions: » Upgrade aging copper infrastructure to support older and newer technologies » Outcomes: » Cost-effective unified communications system that broadens communications functionality and drives consistency in messaging throughout the campus “We have a lot of confidence in Black Box…they were able to meet our needs better than other vendors. They have a good understanding of what we need.” - David Blough, CIO University of South Alabama Hospitals
- 34. 34 New Messaging System for 10,000 Users Case Study: University of New Mexico » Challenges: » Install a new voicemail system for 10,000 users within a 10-week timeframe » Support and mitigate call volume demands with minimal downtime » Solution: » CallXpress » Outcomes: » 48,000 calls on the first day with no problems » Seamless integration of new system for improved reliability, stability, and customer satisfaction installed quickly and effectively “CallXpress was implemented over a holiday weekend, which meant that on its first full business day in operation, the call volume was exceptionally high. The system didn’t miss a beat.” - Margaret Krawic Technical Support Analyst, University of New Mexico
- 35. 35 Gaming System Support Data Centers Case Study: Xbox Live »Challenges: » Deploy and install equipment upgrades with minimal downtime at data centers around the globe. »Why Microsoft chose Black Box: » Previous successful experience with Black Box on showcase data center in Seattle » Worldwide footprint »Outcomes » Standardized and consistent design, equipment, and installations in Seattle, London, and Tokyo within critical timeframes “I picked the best company to be our partner in this huge undertaking. I look forward to working with Black Box on all future deployments because I know the level of quality in all data centers will be extraordinary.” - Nicy Pike Program Operations Manager Xbox Live Operations
- 36. 36 Data/Voice Cabling Infrastructure Case Study: Foot Locker, Inc. » Challenges: » Simplify and coordinate the installation of a new data/voice network and advanced PoS system at locations across Europe that would evolve with demand » Solution » New cable infrastructure » Outcomes: » Centralized project management to assure standardized installation of network equipment at flagship London store and 300 stores across Europe. » A scalable solution designed with future advances in mind “The Black Box system saved us time and money because it was geared for future change. Throughout the installation, the Black Box team worked quickly and efficiently. Their continued support impressed me even further.” - Mike Connell Vice President, Information Systems Foot Locker, Inc.
- 37. 37 New Data Center at European Headquarters Case Study: Starwood Hotels » Challenges: » Install a new data center with minimal disruption to the existing reservation system within six days » Solution: » Fiber and copper cabling » Relocate and reconnect all data center equipment » Outcomes: » An integrated, fast, efficient reservation system for 170 hotels “The Black Box team was extremely efficient and professional. You have a great team and they should be commended for doing an excellent job.” - Gustaf Burman, IT Project Manager, EAME, Starwood Hotels & Resorts Worldwide, Inc.
- 38. 38 Structured Cabling and Video System Case Study: HyperActive Technologies » Challenges: » Install kitchen management systems without negatively impacting retail business hours » Coordination of nationwide installations » Solution: » Vision-based, predictive kitchen management systems at quick-serve restaurants across the U.S. » Install all cabling, outdoor cameras, and setup control center and monitors » Outcomes: » Consistency in installed PoS system across national locations with flexible scheduling and minimal downtime. ”We chose Black Box as an installation vendor for our product based on their reputation and national footprint. The quality of the work and the overall vendor relationship has met or exceeded my expectations.” Ken McCall, Project Manager, HyperActive Technologies
- 39. 39 Centralized, Upgraded Contact Center Case Study: Miami Postal Credit Union » Challenges: » Centralize a call center that would continue to function in the event of a major disruption, and offer integrated mobility and conferencing » Solution: » ShoreTel contact center with integrated mobility and conferencing » Outcomes: » A unified contact center with the ability to segment and transfer calls among various locations “Black Box was quick to understand our objectives, and proposed a solution that addressed our needs and offered the flexibility that we were seeking in this system upgrade.” - Phil Madrigal Vice President Information Technology Miami Postal Credit Union
- 40. 40 Digital Video Camera Network Case Study: DC Metropolitan Area Transit Authority » Challenges: » Install a comprehensive system with minimal disruption to service on the five lines, at the 86 stations, and throughout the 100 miles of track operated by DC Metro » Solution: » Megapixel cameras, CAT6 and fiber cable » Outcomes: » Simplified, centralized infrastructure that drives video monitoring for increased rider safety and security