2011 As Corporate Overview Linked In

SunGard Availability Services –
Corporate Overview
To learn more about SunGard Availability Services,
please visit www.sungardas.com.

www.sungardas.com

SunGard History
1978 1983 1986 1997 2001 2002

SunGard Data Systems IPO NYSE Listing Comdisco Europe reach
(SDS) formed Acquisition expanded
Invented disaster
recovery
 SunGard is  SunGard  Stock  SunGard acquires  SunGard
formed through Data listed on Comdisco’s acquires
the leveraged Systems NYSE as business continuity Guardian IT
buy-out of a listed on SDS services
division of Sun NASDAQ as  Availability
Oil Company SNDT Services
geography reach
extends to Europe

2005 2005 2007 2008 2010 Today

Inflow Acquisition Leveraged Buyout of SDS VeriCenter Strohl Systems 365 Hosting
Acquisition Acquisition Limited

 SunGard  Second largest  SunGard  Successful  Acquires Ireland-  The Premier
strengthens leveraged buy out addresses integration of based leading provider of
capability to strong leading Business hosted integrated recovery,
support  Transaction demand for Continuity infrastructure managed production
production valued managed Management provider to hosting, consulting
operations at $11.4 billion led hosting and software tool into strengthen our and business
by Silver Lake production Availability portfolio of continuity
availability Services portfolio Managed Services management
and Cloud software solutions
offerings
© 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 2

SunGard Availability Services

 The pioneering leader in IT Operations and
Specialized Information Availability Management, trusted to
deliver responsive, integrated and reliable
Business
solutions that are easily managed and help our
Process customers win

 Over 5 million square feet of global operations space;
more than 80 facilities world wide
 More than 25,000 workforce continuity positions
Broad Industry world wide
Footprint  Over 30 platforms
 Redundant, dedicated global network
 Continued investment in technology, tools and infrastructure
 6 times winner of the Business Continuity Service
Provider of theYear Award
Category  2008 winner of the Outstanding Excellence in
Leadership Business Continuity and the Data Centre Strategy of
the Year Award
 Recognized as Leader in the Disaster Recovery space
by IT analyst firms Gartner and Forrester; recognized
on Gartner's Cloud Services Magic Quadrant

Our Customers
 We are a trusted partner, providing flexible, customized solutions to solve
customer problems
 Over 10,000 customers world wide
 More than 70% of Fortune 100 corporations rely on our services
 Financial Services, Manufacturing, Retail, Healthcare and Business Services
industries are heavily represented within the customer base; also significant
customers from the Transportation, Telecommunications and Utilities, and
Government verticals


Our Vision

SunGard Availability Services:

“The IT solutions provider of choice to
ensure the availability of our customers’
business operations."


Recovery Services
 Tiered, customized solutions based on
applications and business process criticality, AdvancedRecoverySM
for mission-critical
delivered by an industry innovator and leader;
applications
flexibility to shift solution mix as business  Replication Solutions
requirements change (Storage, Server)
 Experience and track record of success – 100%  Backup & Recovery
Solutions (Secure2Disk)
recovery rate over 30 years; pressure-tested
processes IT Recovery Services for
less time sensitive
 AdvancedRecoverySM options backed systems
by SLAs  Systems Recovery
 Cost optimization – shared infrastructure and Workforce Continuity and
skills; optimized spend by using single vendor vs. Managed Recovery
expensive point-solutions Services for a complete
solution
 More than 25,000 workforce continuity positions
 Mobile Workplace and
world wide Workplace Center
 More than 40 mobile recovery units world wide  Full System Restoration

SunGard has successfully supported thousands of recoveries to date. And, to help ensure our customers are prepared,
we also assist them with their recovery testing efforts – completing more than 100,000 tests over the last decade alone.


Managed Services
 Higher levels of availability
AdvancedHostingSM
 Operational excellence – Operational structure and
Solutions supporting
best practices backed by ITILv3 service-centric
physical and virtual
model, SAS 70 Type II & ISO 9001 certification and
platforms
PCI DSS-compliant facilities and processes
 Co-location
 Comprehensive, scalable offerings – diverse
 Managed Co-location
customer mix across industries and sizes
 Enterprise Managed
 Secure and highly reliable infrastructure with Services
continued investment
Enterprise Cloud
 Cost benefits – a more effective use of capital Infrastructure
(operational versus capital expenses) and more
affordable access to infrastructure and skills Messaging &
 Over 3,600 Managed Services customers world
Collaboration
wide representing industries such as Business Remote Managed IT
Services, Transportation, Utilities, Healthcare and Services
Financial Services

A commitment to innovation: SunGard's strategic road map is built to leverage advances in virtualization, blade server,
wide area network (WAN) and storage-acceleration technologies. We will also continue to help shape emerging utility
and cloud computing service delivery models.


Consulting Services
 Focus on Availability, Security, IT Efficiency Consulting Practice
and Compliance Areas
 Helping clients identify risks, develop strategies  Business Continuity &
and implement and maintain solutions Disaster Recovery
 Extensive Experience:  Storage Optimization
• Over 200 Consultants  Data Center and IT
• Over 10,000 customers world wide Services
• 250,000 hours of customer engagements annually  Information Security
across multiple industries
 Proven Methodology
• Pressure-tested plans and processes
• Built on best practices and standards
 Customized approach
 On time and on budget delivery

Certified expertise including: CBCP, Project Management, CISSP, VMware®, Storage, Data Center and Microsoft®.


Business Continuity Management Software
 A single source for end-to-end Disaster  BIA Professional® to collect plan
Recovery and Business Continuity information with expertly designed surveys
 LDRPS® to build and maintain plans with the
Planning and support industry standard planning tool
 Leveraging a common platform, that  Vendor Assessment simplifies the process
of gathering and analyzing survey
enables data consistency across multiple information to assess vendors
planning, testing and execution-  Work Force Assessment provides a clear
understanding of work force criticality and
management processes, as well as availability to strengthen planning efforts
seamless enterprise reporting  Risk Assessment identifies threats to any
location
 All-in-one Continuity Management  NōtiFind® to send and receive
Solution automates Business Continuity communications whenever necessary by
processes and integrates expert guidance way of several options
 Incident Manager Powered by WebEOC®
and best practices to manage any disruption you may
encounter
 Modular approach – provides flexibility,  PLANet® for Community Financial
allowing customers to start with a single Institutions to help ensure plans are
key process and add functionality as constructed according to BCP regulations
such as those enforced by the FFIEC
needed and NCUA

Business Continuity Management Software strongly supports companies' Business Continuity and Disaster Recovery
(BCDR) plans. Regardless of technologies used for BCDR (e.g., physical, virtual, cloud) businesses will continue to rely
on Software to manage a holistic Business Continuity strategy, including people and partners.


SunGard Services Leverage Our Availability Foundation

Always
Available Just In Time
Production & Recovery

Cloud Pooled Usage Cloud
Services Services
Managed Online Capacity
Backup – SunGard Mitigates on-demand
Secure2Disk Customer Risk

Shared Capacity
Virtualization Services Virtualization
Virtual Server Services
SunGard Mitigates
Replication Customer Risk Utility Computing

SM
SM Managed Solutions AdvancedHosting
AdvancedRecovery Enterprise Managed Services
Storage Replication Server Management,
Services Application Management,
Server Replication DataBase Management,
SunGard Mitigates
Services Customer Risk Storage Management

Recovery Services Dedicated Infrastructure Production/
Recovery IT Recovery, Workforce Enterprise Managed Services IT
continuity and Co-location
Operations


Global facilities by location


SunGard Global Solution Centers

Shanghai,
China

Pune,
India

Bangalore,
India


Sustainable Development

 We believe in accountability, doing business ethically
and doing the right thing
 Our employees identify strongly with global social, ethical
and environmental issues such as climate change
 The customers we do business with, and the communities
and environment we act in are increasingly influenced
by sustainability issues
 We recognize that we are at the beginning of an important journey
 We hope our customers and partners will join us to provide
business leadership as a catalyst for change in the information
technology sector


Why SunGard?

Proven Track Record
 100% recovery success rate since 1979
 Supported over 100,000 tests and 2,300 recoveries
 Delivered over 100,000 action plans

People & Processes
 Over 2,500 Information Availability experts
Infrastructure & Operations
 24/7 technical centers of excellence
 More than 80 facilities world wide
 Crisis management process
 Over 5 million square feet of
global operations space  Integrated customer support through our
Service Desk, Monitoring Services
 More than 40 mobile recovery units Operations and Crisis Management Team
world wide for 'at-premises' assistance
 Operational excellence and alignment with
ITIL-driven standards, etc.
 Operational structure and best practices
backed by ITILv3 service-centric model, SAS
70 Type II & ISO 9001 certification and PCI
DSS-compliant facilities and processes


2011 As Corporate Overview Linked In

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