2016 10 intelligent change management final
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This document provides guidance on outcome-driven change management. It discusses focusing on defining measurable business outcomes when planning and implementing organizational changes. The document outlines a process for outcome-driven change that includes agreeing on outcomes, communicating with stakeholders, and measuring success. Examples of defining measurable outcomes are also provided.
2016 10 intelligent change management final
- 1. Version 11.2 Prepared by: Mike Pryor, David Walton Date : 19th September 2016 Document approval : some ideas Using outcome-driven change to achieve successful step-change Mike Pryor, 12th October 2016 Intelligent Change Management
- 2. © Bestoutcome Limited 20162 Change Management – who needs it ?
- 3. © Bestoutcome Limited 20163 Change Management – who needs it ?
- 4. © Bestoutcome Limited 20164 Change Management – who needs it ?
- 5. © Bestoutcome Limited 20165 Outcome-driven change Always focus on the outcomes of the change : what will be different ? what new behaviour do we want ? who will need to behave differently ? how will it feel ? why is it better than today ? how will we know we have achieved the outcomes ?
- 6. © Bestoutcome Limited 20166 Outcome-driven change Always focus on the outcomes of the change : what will be different ? what new behaviour do we want ? who will need to behave differently ? how will it feel ? why is it better than today ? how will we know we have achieved the outcomes ?
- 7. © Bestoutcome Limited 20167 Outcome-driven change Always focus on the outcomes of the change : what will be different ? what new behaviour do we want ? who will need to behave differently ? how will it feel ? why is it better than today ? how will we know we have achieved the outcomes ?
- 8. © Bestoutcome Limited 20168 Outcome-driven change Always focus on the outcomes of the change : what will be different ? what new behaviour do we want ? who will need to behave differently ? how will it feel ? why is it better than today ? how will we know we have achieved the outcomes ?
- 9. © Bestoutcome Limited 20169 Business Outcomes – some examples Project Management Framework Smart Meters I love my new PMF I‘ve got a Smart Meter When all projects are being managed in a consistent way, giving visibility of progress and resource needs When >65% of our customers are actively managing their energy usage Fewer failures, improved RoI Greater lock-in, reduced costs, high ranking
- 10. © Bestoutcome Limited 201610 Business Outcomes – some examples Project Management Framework Smart Meters I love my new PMF I‘ve got a Smart Meter When all projects are being managed in a consistent way, giving visibility of progress and resource needs When >65% of our customers are actively managing their energy usage Fewer failures, improved RoI Greater lock-in, reduced costs, high ranking
- 11. © Bestoutcome Limited 201611 Business Outcomes – some examples Project Management Framework Smart Meters I love my new PMF I‘ve got a Smart Meter When all projects are being managed in a consistent way, giving visibility of progress and resource needs When >65% of our customers are actively managing their energy usage Fewer failures, improved RoI Greater lock-in, reduced costs, high ranking
- 12. © Bestoutcome Limited 201612 Business Outcomes – some examples Project Management Framework Smart Meters I love my new PMF I‘ve got a Smart Meter When all projects are being managed in a consistent way, giving visibility of progress and resource needs When >65% of our customers are actively managing their energy usage Fewer failures, improved RoI Greater lock-in, reduced costs, high ranking The Big Picture !!!
- 13. © Bestoutcome Limited 201613 Outcome-driven change – the process
- 14. © Bestoutcome Limited 201614 Outcome-driven change – the process
- 15. © Bestoutcome Limited 201615 Outcome-driven change – the process
- 16. © Bestoutcome Limited 201616 Outcome-driven change – the process
- 17. © Bestoutcome Limited 201617 Outcome-driven change – the process
- 18. © Bestoutcome Limited 201618 Business Outcomes – at East Surrey CCG PMO Value Centre We can start providing high quality information to our Executives and Governance Boards When all programmes and projects are being managed in a consistent way, giving full visibility of progress, risks, costs and resource needs, and the senior management systematically use information provided by the PMO to inform their investment decisions Fewer failures, improved RoI, increased savings, improved utilisation of staff and contractors
- 19. © Bestoutcome Limited 201619 Measurement – outcomes Express each outcome as “When <something has happened>” Define the outcome in (easily) measurable terms Outputs Capabilities Outcomes Benefits Electrification of the railway lines between London and Wales We can use new, reliable and comfortable rolling stock When passenger traffic has increased by >20% and punctuality of services has stabilised at >95% Reduction in annual running costs and staffing, increase in customer satisfaction, fewer penalties paid to the regulator New graduates have arrived Eager and committed employees with ability to learn When the new graduates are integrated into the workforce, they have received their first annual appraisal and have contributed >2 suggestions each to our continuous improvement programme We are seen as a ‘go-to’ employer, reduced cost of hiring staff, fewer leavers year on year North America sales office opened employing national staff We can start selling more products and services to North American clients When we have established a market presence in North America which regularly generates >100 enquires a month and >74% of employees are nationals International reach consolidated, significantly improved revenues, reduced costs of supporting North American clients from Europe
- 20. © Bestoutcome Limited 201620 Measurement – change maturity
- 21. © Bestoutcome Limited 201621 Summary : Intelligent Change Management Agree the business outcomes of the change programme Always focus on the outcomes (outcome-driven change) Sharp communications with your stakeholders o Don’t assume, inform o Don’t just talk, listen o Set up a comms drumbeat o Always focus on the outcomes
- 22. © Bestoutcome Limited 201622 About Bestoutcome The Company Specialist Project & Programme Management Consultancy, founded in 2000 Outcome driven – focus on the required business outcomes Our Services Programme and project delivery PMO setup and management Our Solutions PM3 Project Portfolio Management tool: “developed by practitioners for practitioners” o light touch, easy to use intuitive interface o less than 5 mins to update a plan PM3time: professional timesheet service PM3change: business change management Project Management Apps FREE: Change Readiness Assessor app Stand 22
- 23. © Bestoutcome Limited 201623 Click to edit Master title style www.bestoutcome.com Stand 22