2016 CVS CVS
- 1. KRISTEN MAGGIO 822 Nelson St | Henderson, NC 17033 | 717-497-5426 | kristenbmaggio@gmail.com OBJECTIVE Seeking a position to further develop and expand my business skills whilecontributing to a successful and growing organization. EDUCATION Associates Degree: Early Childhood Education/Early childhood development Ash Worth University College Associates Degree: Business Management/Hospitality/Tourism Ashworth University College Expected June 2018 January 2015 to present SKILLS & ABILITIES Costumer Service Head Cashier: retail, Rain Checks, Money Handling, Truck stock, Facing items straightening store front to back beginning of shift and end, Stocking, Labeling-Relabeling, answering the phone in a timely matter, putting items on hold for a costumer, Reloading Money operation on Money gram/money orders, Kiosk training, processing items that may be or are expired, due, damaged, returned, Shipping items back, Handling checks/processing, organization in cash counting and providing information on the new technology hat every CVS has now for a form of payment mainly: chip insert technology, Greeting costumers,Directing with a open hand policy on items, walking to items, giving advice for items that best fit their current situations or needs, giving a overall best customer satisfaction with a misunderstanding on prices or labeling, providing a good work flow with continuing recognition to my coworkers to better suite and perform as a team, ideally providing the best solutions for a costumer when systems are down whether it be money gram, out photo centers or even our registers, lending a helping hand to cars for costumers that come in, thanking costumers for being with the CVS company and describe the latest weekly adds coming out and what percent ideally you can get offyour next purchase and being a part ofextra care and encourage the beauty club discountprogram as well as pharmacy discount program, mainly a large part plays in costumer satisfactionwhen working in retail, fast pace flow with a attitude that is good and productive and motivates others and allowing no costumer to leave without having that satisfaction, working in fast environment having control over your store, Emergency calling the policein events such as robberies, and "Shoplifting", cleanliness end ofshift, IBMcomputer systems-touch screen operations, putting new stands up and building for new seasons, and new aisles seasonal setting up. Hospitality Front Desk Morning: Filing, Computer systems OPERA, Checklists, Cleanliness,Process advanced payments and curren t payments, copy paperwork, process upcoming groups, check out guests,positive solutions to unsatisfied guests and apologizing when necessary, Making key cards for arriving guests, Honoring our platinum elite guests and our gold members by reserving the top floor rooms to ensure a great night, check in walk ins, rebooking a room "walk over"if our hotel has been over booked, personalizing rooms, take responsibility when housekeeping is not there and a guest needs something, returning luggage to the proper rooms, sending mail out/packages, helping breakfast staffwhen needed, handling money and credit/debit c ards and accepting and honoring discounted services, deposited money into the safe, generalmanagers assistant, took complaints processed them, always having a open hand policy to ensure the direction their room would be in or where the closest restaurants where, printed maps for guests offered elite members snacks and elite privileges, developed personal relations with guests and coworkers daily, attended all meetings,participating in presentation meetings, printing guest rooms for emergencies beginning ofshift and end of shift, daily meeting attended, Cross training throughout the hotel, housekeeping runs and personalizing rooms, cleaning rooms, had a opportunity not just at the front desk, communicated to guest more daily throughout assigned floors, set cribs Pack and plays up, taking pictures and requesting maintenance to rooms, helping guests handicapped, helping guest luggage, worked in a timely fashion, paced my team in and motivated to excelin preserving the quality ofthe hotel, trained other new coworkers, encouraged and promoted the use ofpersonalizing rooms, helping with breakfast, cleaning, setting up, cleaning and maintaining Indoor salt water pools and gym and restrooms, and lobby, maintaining cleanliness in allofthe hotel and providing product and needs to guests, Organizational and leadership support for youth in crisis through community outreach programs, truck orders, and restocking market, reorganizing product and date checks, laundry room experience. balance sheets, billing, purchasing and outstanding customer service Mentoring and training support for First Priority Meetings, develop activities and lessons utilizing MS office skills, internet research skills, and strong leadership abilities. Educational Advocacy and School Board Campaign Support, administrative and management assistant to committee. Manage calendars, meetings, campaign signage, geographic voting data utilizing excel skills, develop presentation materialin power point, manage campaign/election reporting requirements, use internet research skills to gather relevant campaign data. COMPUTER SKILLS MS Office Suite; Outlook, Word, Excel, Power Point - Google+, Google Docs Computer Savvy Internet research skills hotel systems-Marriot CVS Pharmacy -IBM COMMUNICATION Presented monthly data for Youth and Crisis and Food Pantry organizations; including geographic support, population support percentages and labor support needs Leadership Served as Managing Assistant for Educational Advocacy and School Board Campaign Committee, OrganizationalLeader for Youth in
- 2. Crisis and Mingus Mountain Academy facility EXPERIENCE EMPLOYMENT CVS PHARMACY - HUMMELSTOWN , PA OCT-2015 ENSURING COSTUMER SATIFACTION AND DEVELOPING COMMINICATION SKILLS AND PROVIDING A OVERALL EXEPTIONAL E XPERIENCE OBTAIN AND PRACTICE DAILY PROCEDURES TO PROMOTE BETTER WO RK ETHNICS AND SAFETY HEAD CASHIER- CASH HANDLING AND TRANSACTIONS TRUCK DISPENSING AND RESTOCKING AND LABELING AND FACING AND P ROCESSING DAMAGES AND RETURNS AND NEW OR N EWLY ADDED ITEMS. FAIR FIELD INN & SUITES MARRIOT HOTELS - HERSHEY & HARRISBURG, PA Front Desk Agent/Room and Guest Services Attendant Provide exceptional service to allguests and potential guests by assisting them in a friendly, efficient, courteous and profession manner. Maintain and promote hospitality at alltimes according to Hotel brand and standards Perform all Front Desk related functions including but not limited to checking guests in/out, promoting co mpany programs, maintaining guest records & billing, cash handling, operate computers and office equipment Purchasing and on-line orders, stocking and inventory ofbusiness supplies and pantry food Maintain the hotel rooms and building to ensure a safe and clean experience for hotel guests, associates and vendors Volunteer Dos Palos Youth in Crisis, Food Pantry, Dos Palos CA 03/2015 to 09/2015 Assistant Manager; responsible for organization ofevents, guest services, staffing and labor, AdministrativeSupport; meeting minutes and computer presentations Purchasing and on-line orders, stocking and inventory ofbusiness supplies and pantry food Organize and transport hot meals to Sr. Citizen Center 5/2014 to 3/2015 Volunteer Mingus Mountain Academy Facility, Phoenix AZ 3/2013 to 8/2014 Organize and support fund raisers and events Support volunteer for community events for local sorority league Volunteer Educational Support Foundation, Folsom CA 8/2008 to 11/2009 Campaign assistant; administrative support for school board candidate. Organize community events, meetings and maintain campaign website