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24 E-Learning Courses

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Darrell Hill Consulting

The document describes a catalogue of 24 customizable off-the-shelf e-learning courses on diverse subjects that can be run on an organization's intranet or learning management system. The courses cover topics like organizational effectiveness, personal development, human resources, communication, management, customer service, and change management. Specific courses are listed under each topic area and provide details on course length, features, and format.

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new   trends  in   training   We  are  offering  a   catalogue  of     24   24   customizable   off-­‐the-­‐Shelf   off-­‐the-­‐shelf,  ready-­‐to-­‐ courses   use  e-­‐learning  courses   on  diverse  subjects.   Run  them  locally  on   your  Intranet  or  on  a   more  advanced  LMS  
new   trends  in   training   The      24      must-­‐have                 e-­‐learning     24   e-­‐learning   training   Por;olio   courses  for     organisaCons  in     OrganisaConal  EffecCveness   5 Nigeria   Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
new   trends  in   training   Organisa=onal   24   e-­‐learning   training   Effec=veness   Por;olio   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
Organisa=onal   Effec=veness   1 Managing  InformaCon  Overload   2 Managing  Conflicts:  A  CollaboraCve  Approach   3 ParCcipaCng  in  a  High  Performance  Team   4 Handling  Conflicts  in  the  Workplace   5 The  Concepts  of  Business  Ethics   24   e-­‐learning   training   Por;olio  
1   Managing  InformaCon  Overload   This  course  helps  you  organize  an  informaCon  management  system  that   works  for  you.  By  providing  easy-­‐to-­‐use  strategies  and  controls,  you  will  be   able  to  manage  informaCon  and  avoid  informaCon  overload.   Organisa=onal   Effec=veness   §  Welcome     §  Self-­‐Assessment     §  InformaCon  Sources     §  Managing  Clu^er     §  Reduce,  Refer,  Rearrange     §  Filing  It  /  Finding  It     §  Loose  Ends     §  Staying  In  Control     §  Processing  the  Inbox     §  Types  of  Upkeep   §  Conclusion     Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
2   Managing  Conflicts:  A  CollaboraCve  Approach   In  business  today,  there  is  an  emphasis  on  finding  collaboraCve  soluCons   to  workplace  conflicts,  which  result  in  strengthened  workplace   relaConships  and  a  more  innovaCve  work  environment.     Organisa=onal   Effec=veness   §  IntroducCon   §  Is  All  Conflict  Bad?   §  What  Causes  Conflict?   §  Unresolved  Conflict   §  PrevenCng  Conflict   §  When  Do  I  intervene?   §  Approaching  Conflicts   §  CollaboraCve  SoluCons   §  MediaCon  and  ArbitraCon   §  Summary   §  Quiz   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
3   ParCcipaCng  in  a  High  Performance  Team   Being  on  a  real  team  may  involve  some  changes  in  the  way  you  work.  In   this  course,  you  will  learn  the  unique  skills  and  techniques  necessary  to  be   a  highly  successful  part  of  any  team.   Organisa=onal   Effec=veness   §  IntroducCon   §  What  is  a  Team?   §  Why  Are  Teams  Important?   §  Your  ResponsibiliCes   §  Team  MeeCngs   §  Making  Decisions   §  Solving  Problems  CreaCvely   §  Dealing  With  Team  Conflicts   §  Team  Work   §  Summary   §  Quiz   Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
4   Handling  Conflicts  in  the  Workplace   Students  will  learn  how  to  use  good  listening  and  communicaCng  skills  to   keep  conflict  construcCve,  idenCfy  natural  conflict-­‐handling  styles  and   resolve  conflict  collaboraCvely.   Organisa=onal   Effec=veness   §  IntroducCon   §  What  Causes  Conflicts   §  ConstrucCve  Conflicts   §  DestrucCve  Conflicts   §  Approaching  Conflicts   §  A  collaboraCve  soluCon   §  When  CollaboraCon  Fails   §  Summary   §  Quiz   §  Conclusion   Managers   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
5   The  Concepts  of  Business  Ethics   This  course  introduces  the  concept  of  business  ethics  and  highlights  the   company  code  of  ethics  and/or  business  conduct,  which  describes   company  values,  and  standards  of  conduct.   Organisa=onal   Effec=veness   §  IntroducCon   §  What  is  Ethics?   §  Benefits  of  Ethical  Behaviours   §  Ethical  Dilemmas   §  THE  CODE   §  Seeking  Assistance   §  Personal  Values  Ethics   §  ReporCng  Ethical  ViolaCons   §  Acceptance   §  Summary   §  End   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
new   trends  in   training   Personal   24   e-­‐learning   training   Development  &   Por;olio   Effec=veness   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
Personal  Development   &  Effec=veness   1 EffecCve  Time  Management   2 EffecCve  and  Appropriate  Use  of  Email   24   e-­‐learning   training   Por;olio  
Personal  Development       1   EffecCve  Time  Management   Time  is  unyielding.  We  can't  stop  it,  slow  it  down,  or  save  it  for  later.  But   we  can  improve  how  we  manage  and  uClize  our  Cme.  This  program  will   &  Effec=veness   help  you  learn  invaluable  Cme  management  skills.   §  IntroducCon       §  Self-­‐Assessment       §  The  Barriers       §  The  Pareto  Principle       §  Seing  PrioriCes       §  The  Value  of  Scheduling         §  Project  Planning       §  Managing  InterrupCons         §  Saying  No         §  Summary       §  Conclusion     Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
Personal  Development       2   EffecCve  and  Appropriate  Use  of  Email   E-­‐mail  is  a  powerful  communicaCon  tool  that  transcends  Cme  zones  and   conCnents.  Its  applicaCons  are  wide-­‐ranging  and  it  can  contribute  greatly   &  Effec=veness   to  producCvity  if  used  appropriately  and  effecCvely.     §  IntroducCon   §  E-­‐mail  Awareness   §  The  Good  and  the  Bad     §  Appropriate  E-­‐mail  Use   §  E-­‐mail  Privacy   §  E-­‐mail  ProducCvity   §  WriCng  EffecCve  E-­‐mails   §  Replying  to  and  Forwarding  E-­‐mails   §  Minimizing  Risks   §  Your  E-­‐mail  Policy   §  Summary   Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
new   trends  in   training   Human   24   e-­‐learning   training   Resources   Por;olio   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
Human   Resources   1 Hiring  the  Right  People   2 Maximizing  Employee  Performance   24   e-­‐learning   training   Por;olio  
1   Hiring  the  Right  People   A  company's  strength  lies  in  its  people,  but  hiring  the  right  person  for  the   Human  Resources   job  every  Cme  is  not  simple.  It  can  cost  thousands  of  Naira  to  search  for,   hire,  and  train  new  people.  This  must  be  done  right  the  first  Cme.   §  IntroducCon   §  The  Job  DescripCon   §  Searching  for  Candidates   §  Screening  Applicants   §  In-­‐Person  Interviews   §  Preparing  for  an  Interview   §  ConducCng  an  Interview   §  Aler  the  Interview   §  The  Offer  Le^er   §  Wrapping  Up   §  Summary   HR  Managers   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
2   Maximizing  Employee  Performance   With  a  strong  focus  on  employee  parCcipaCon  and  posiCve  reinforcement,   Human  Resources   this  module  outlines  how  to  set  expectaCons,  coach  for  performance,   solve  performance  issues,  and  develop  employee  performance.   §  IntroducCon   §  A  Highly  EffecCve  Manager   §  The  Performance  Cycle   §  Seing  ExpectaCons   §  Coaching  for  Performance   §  Solving  Performance  Issues   §  Summary   §  Quiz   §  Conclusion   HR  Managers   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
new   trends  in   training   Communica=on   24   e-­‐learning   training   Por;olio   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
Communica=on   1 EffecCve  Business  WriCng   2 EffecCve  PresentaCon  Skills   3 ConducCng  EffecCve  MeeCngs   4 Interpersonal  CommunicaCon   24   e-­‐learning   training   Por;olio  
1   EffecCve  Business  WriCng   In  business  wriCng,  it  is  always  the  writer's  responsibility  to  make  sure  his   or  her  message  is  understood.  CommunicaCng  your  thoughts  in  a  concise,   Communica=on   logically  organized  manner  is  invaluable  in  business  wriCng.   §  IntroducCon   §  The  concise  writer   §  Eliminate  wordiness   §  Ensure  Clarity   §  AcCve  Voice   §  The  Organized  Writer   §  Three  Step  WriCng  Process   §  Planning     §  Rough  Dral  &  EdiCng   §  The  PunctuaCon  Guide   §  Conclusion   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
2   EffecCve  PresentaCon  Skills   More  than  ever,  good  and  effecCve  presentaCon  skills  are  vital  to  business   and  career  success.  This  course  program  will  help  you  plant  your  feet,  look   Communica=on   them  in  the  eye,  and  deliver  a  clear  message  to  any  audience.   §  IntroducCon         §  Three  EssenCals  of  Speaking.       §  Substance     §  Style       §  Staging       §  Impromptu  Speaking       §  Puing  it  all  together       §  Conclusion       §  End     Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
3   ConducCng  EffecCve  MeeCngs   This  course  helps  improve  the  quality  of  the  meeCngs  you  lead  or   parCcipate  in.  In  this  course,  you  will  learn  how  to  plan,  organize,   Communica=on   orchestrate,  and  improve  meeCngs.   §  IntroducCon       §  EvaluaCng  Your  MeeCngs   §  EffecCve  MeeCngs       §  The  MeeCng  Cycle       §  PreparaCon       §  OrchestraCon       §  Follow-­‐up       §  Summary       §  Quiz       §  Conclusion       §  End     Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
4   Interpersonal  CommunicaCon   This  course  teaches  how  to  idenCfy  and  overcome  the  barriers  to  good   communicaCon,  the  importance  of  communicaCng  with  clarity,  and  the   Communica=on   steps  involved  in  the  communicaCon  process.   §  IntroducCon   §  How  Well  Do  You     §  Barriers   §  How  We  Communicate   §  Get  The  Message  Across   §  Communicate  Be^er   §  Dealing  With  Challenges   §  Summary   §  Conclusion   §  Quiz   §  End   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
new   trends  in   training   Management  &   24   e-­‐learning   training   Leadership   Por;olio   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
Management  &   Leadership   1 Personal  Leadership  Power   2 EffecCve  DelegaCon   3 Leading  a  High  Performance  Team   4 Management  Basics   5 How  to  Set  Goals  in  the  Workplace   6 The  Managers’  Role  in  a  Ethical  OrganisaCon   24   e-­‐learning   training   Por;olio  
1   Personal  Leadership  Power   This  course  will  help  parCcipants  understand  what  leadership  is,  how  to   increase  theirs  and  other  peoples’  personal  leadership  power,  and  how   Management  &   leadership  can  increase  the  producCvity  of  the  firm.   §  IntroducCon   §  What  is  a  Leader   Leadership   §  Learning  to  be  a  Leader   §  Principles  of  PLP   §  Developing  PLP   §  Measuring  your  PLP   §  Personal  Leadership  Power   §  PLP  in  the  Workplace   §  Developing  PLP  in  Others   §  Quiz   §  Conclusion   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
2   EffecCve  DelegaCon   This  course  teaches  managers  through  the  use  of  interacCve  content  how   to  use  delegaCon  to  get  work  done  through  others,  while  empowering  and   Management  &   developing  their  employees  in  the  process.   §  IntroducCon   §  Test  Your  DelegaCon  Skills   Leadership   §  What  is  DelegaCon   §  Benefits   §  DelegaCon  Misunderstandings   §  Choose  a  Task   §  Choosing  a  Delegate   §  The  Briefing   §  Following  up   §  If  Something  Goes  Wrong!   §  Summary   Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
3   Leading  a  High  Performance  Team   Increasingly,  companies  are  turning  to  team-­‐based  workforces,  which  have   been  shown  to  outperform  tradiConal  work  groups.  How  successful  teams   Management  &   are,  however,  depends  directly  on  how  well  they  are  led.   §  What  is  a  Team?   §  Benefits  of  team   Leadership   §  Team  Requirements   §  Leading  a  Team   §  Coaching  a  Team   §  Avoiding  Common  Pioalls   §  FacilitaCng  ResoluCons   §  Removing  Team  Members   §  Dealing  with  ResignaCon   §  Hiring  New  Team  Members   §  Summary   Team  Leaders   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
4   Management  Basics   This  course  was  designed  with  both  the  new  and  the  more  experienced   manager  in  mind.  It  explains  the  many  roles  and  responsibiliCes  a  modern   Management  &   day  manager  must  take  onboard  to  succeed  in  business.   §  IntroducCon   §  Core  Skills  of  a  Manager   Leadership   §  Planning   §  DelegaCng   §  CommunicaCng   §  Managing  MeeCngs   §  Developing  Oneself   §  Summary   §  Quiz   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
5   How  to  Set  Goals  in  the  Workplace   This  course  is  designed  for  all  employees,  managers  and  subordinates  and   teaches  the  student  how  to  effecCvely  set  goals  at  work  and  overcome   Management  &   personal  and  workplace  barriers  to  achieving  goals.   §  IntroducCon   §  What  is  a  Goal   Leadership   §  Benefits  of  Goal  Seing   §  SMART  Goals   §  Steps  to  Achieving  Goals   §  Ethics  and  Goal  Seing   §  Ensuring  Success   §  Summary   §  Quiz   §  Conclusion   §  End   Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
6   The  Managers’  Role  in  an  Ethical  OrganizaCon   Ethical  organizaCons  enjoy  many  benefits  both  economic  and  social.  This   course  focuses  on  the  manager's  role  in  creaCng  an  ethical  organizaCon   Management  &   and  creaCng  strategies  for  handling  ethical  dilemmas.   §  IntroducCon   §  What  is  Ethics?   Leadership   §  Benefits  of  Ethical  Behaviours   §  Ethical  Dilemmas   §  THE  CODE   §  Seeking  Assistance   §  Personal  Values  Ethics   §  ReporCng  Ethical  ViolaCons   §  Acceptance   §  Summary   §  End   Managers   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
new   trends  in   training   Customer   24   e-­‐learning   training   Service  &  Sales   Por;olio   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
Customer   Service  &  Sales   1 Customer  Service  Success   2 How  to  Sell  Successfully   3 NegoCaCon  Skills   24   e-­‐learning   training   Por;olio  
Customer  Service  &       1   Customer  Service  Success   Research  verifies  that  the  only  way  to  achieve  customer  loyalty  is  to   consistently  meet  and  exceed  their  expectaCons.  This  module  will  help  you   understand  your  customers'  needs  so  you  can  be^er  serve  them.   §  IntroducCon   §  Customer  Service  Facts   §  Five  Personal  Needs   §  Self-­‐Assessment   §  The  Big  Four   §  GreeCng  Customers   Sales   §  Listening   §  Responding  Appropriately   §  Assuring  RelaConships   §  The  Customers  Bill  of  Rights   §  Conclusion   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
Customer  Service  &       2   How  to  Sell  Successfully   The  knowledge  and  skills  of  selling  in  today’s  compeCCve  business  world  is   invaluable.  This  course  teaches  you  techniques  to  become  a  successful   salesperson  in  any  sales  seing.   §  IntroducCon   §  Self-­‐Assessment   §  The  Success  Cycle   §  PreparaCon   §  Making  the  Sale   §  Summary   Sales   §  Conclusion   §  End   Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
Customer  Service  &       3   NegoCaCon  Skills   This  course  helps  you  learn  how  to  become  a  more  proficient  negoCator   and  teaches  the  importance  of  developing  a  win-­‐win  philosophy,  and  the   six  steps  of  every  negoCaCon.   §  IntroducCon   §  Self-­‐Assessment   §  What  is  NegoCaCon   §  PreparaCon   §  Six  Steps  of  NegoCaCon   §  Strategic  and  TacCcs   Sales   §  Summary   §  AcCon  Plan   Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
new   trends  in   training   Change   24   e-­‐learning   training   Management   Por;olio   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
Change   Management   1 PROACT:  Change,  InnovaCon  and  Opportunity   2 Managing  Change   24   e-­‐learning   training   Por;olio  
Change  Management   1   PROACT:  Change,  InnovaCon  and  Opportunity   This  module  assesses  the  user's  strengths  and  weaknesses  within  the  six   PROACT  traits  of  successful  innovators.  It  also  outlines  ways  to  improve   PROACTability.   §  IntroducCon   §  PROACT  Profile   §  Improving  Your  PROACT   §  Passion   §  Resourcefulness   §  OpCmism   §  Adventurousness   §  Confidence   §  Tolerance  of  Ambiguity   §  Geing  PROATive   §  Conclusion   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
Change  Management   2   Managing  Change   Mastering  change  involves  dealing  with  the  effect  of  change  on  our  own   lives.  This  module  teaches  invaluable  skills  needed  to  make  change  work   for  us,  not  against  us..   §  IntroducCon   §  Personal  Assessment   §  The  TransiCon  Curve   §  Skills  for  Mastering  Change   §  Review  Quiz   §  Conclusion   §  End   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
new   trends  in   training   Deployment   Intranet   1   §  Small  size  audience   Op=ons   §  Not  necessary  to   track  progress   LMS   2   §  Larger  size  audience   §  Necessary  to  monitor   24   customizable   off-­‐the-­‐Shelf   and  track  progress   courses  
new   trends  in   training   Customiza=on   Branding   1   §  Your  look  &  feel   Op=ons   §  Your  logo   Content     2   §  Your  case  studies   §  Your  informaCon  as   24   customizable   off-­‐the-­‐Shelf   per  your  needs   courses  
new   trends  in   training   Licensing   Owned   1   §  All  yours   Op=ons   §  Unlimited  number  of   users   Rented     2   §  SCll  ours   §  Pay  a  small  fee  per   24   customizable   off-­‐the-­‐Shelf   user   courses  
new   trends  in   training   Pricing     Owned   1   §  From  N50K  per  Ctle   Op=ons   §  24  Ctles  for  the  price   of  20   Rented     2   §  From  N15K  per  user,   per  Ctle,  per  year   24   customizable   off-­‐the-­‐Shelf   courses  
new   trends  in   training   Contact     Lagos:  Joy   1   §  0809  937  4225   Op=ons  for   §  jobaraye@darrell-­‐hill.com   Demo   Abuja:  Taiwo     2   §  0803  368  3112   §  tyusuf@darrell-­‐hill.com   24   customizable   off-­‐the-­‐Shelf   courses  

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24 E-Learning Courses

  • 1. new   trends  in   training   We  are  offering  a   catalogue  of     24   24   customizable   off-­‐the-­‐Shelf   off-­‐the-­‐shelf,  ready-­‐to-­‐ courses   use  e-­‐learning  courses   on  diverse  subjects.   Run  them  locally  on   your  Intranet  or  on  a   more  advanced  LMS  
  • 2. new   trends  in   training   The      24      must-­‐have                 e-­‐learning     24   e-­‐learning   training   Por;olio   courses  for     organisaCons  in     OrganisaConal  EffecCveness   5 Nigeria   Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
  • 3. new   trends  in   training   Organisa=onal   24   e-­‐learning   training   Effec=veness   Por;olio   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
  • 4. Organisa=onal   Effec=veness   1 Managing  InformaCon  Overload   2 Managing  Conflicts:  A  CollaboraCve  Approach   3 ParCcipaCng  in  a  High  Performance  Team   4 Handling  Conflicts  in  the  Workplace   5 The  Concepts  of  Business  Ethics   24   e-­‐learning   training   Por;olio  
  • 5. 1   Managing  InformaCon  Overload   This  course  helps  you  organize  an  informaCon  management  system  that   works  for  you.  By  providing  easy-­‐to-­‐use  strategies  and  controls,  you  will  be   able  to  manage  informaCon  and  avoid  informaCon  overload.   Organisa=onal   Effec=veness   §  Welcome     §  Self-­‐Assessment     §  InformaCon  Sources     §  Managing  Clu^er     §  Reduce,  Refer,  Rearrange     §  Filing  It  /  Finding  It     §  Loose  Ends     §  Staying  In  Control     §  Processing  the  Inbox     §  Types  of  Upkeep   §  Conclusion     Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 6. 2   Managing  Conflicts:  A  CollaboraCve  Approach   In  business  today,  there  is  an  emphasis  on  finding  collaboraCve  soluCons   to  workplace  conflicts,  which  result  in  strengthened  workplace   relaConships  and  a  more  innovaCve  work  environment.     Organisa=onal   Effec=veness   §  IntroducCon   §  Is  All  Conflict  Bad?   §  What  Causes  Conflict?   §  Unresolved  Conflict   §  PrevenCng  Conflict   §  When  Do  I  intervene?   §  Approaching  Conflicts   §  CollaboraCve  SoluCons   §  MediaCon  and  ArbitraCon   §  Summary   §  Quiz   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 7. 3   ParCcipaCng  in  a  High  Performance  Team   Being  on  a  real  team  may  involve  some  changes  in  the  way  you  work.  In   this  course,  you  will  learn  the  unique  skills  and  techniques  necessary  to  be   a  highly  successful  part  of  any  team.   Organisa=onal   Effec=veness   §  IntroducCon   §  What  is  a  Team?   §  Why  Are  Teams  Important?   §  Your  ResponsibiliCes   §  Team  MeeCngs   §  Making  Decisions   §  Solving  Problems  CreaCvely   §  Dealing  With  Team  Conflicts   §  Team  Work   §  Summary   §  Quiz   Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 8. 4   Handling  Conflicts  in  the  Workplace   Students  will  learn  how  to  use  good  listening  and  communicaCng  skills  to   keep  conflict  construcCve,  idenCfy  natural  conflict-­‐handling  styles  and   resolve  conflict  collaboraCvely.   Organisa=onal   Effec=veness   §  IntroducCon   §  What  Causes  Conflicts   §  ConstrucCve  Conflicts   §  DestrucCve  Conflicts   §  Approaching  Conflicts   §  A  collaboraCve  soluCon   §  When  CollaboraCon  Fails   §  Summary   §  Quiz   §  Conclusion   Managers   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 9. 5   The  Concepts  of  Business  Ethics   This  course  introduces  the  concept  of  business  ethics  and  highlights  the   company  code  of  ethics  and/or  business  conduct,  which  describes   company  values,  and  standards  of  conduct.   Organisa=onal   Effec=veness   §  IntroducCon   §  What  is  Ethics?   §  Benefits  of  Ethical  Behaviours   §  Ethical  Dilemmas   §  THE  CODE   §  Seeking  Assistance   §  Personal  Values  Ethics   §  ReporCng  Ethical  ViolaCons   §  Acceptance   §  Summary   §  End   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 10. new   trends  in   training   Personal   24   e-­‐learning   training   Development  &   Por;olio   Effec=veness   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
  • 11. Personal  Development   &  Effec=veness   1 EffecCve  Time  Management   2 EffecCve  and  Appropriate  Use  of  Email   24   e-­‐learning   training   Por;olio  
  • 12. Personal  Development       1   EffecCve  Time  Management   Time  is  unyielding.  We  can't  stop  it,  slow  it  down,  or  save  it  for  later.  But   we  can  improve  how  we  manage  and  uClize  our  Cme.  This  program  will   &  Effec=veness   help  you  learn  invaluable  Cme  management  skills.   §  IntroducCon       §  Self-­‐Assessment       §  The  Barriers       §  The  Pareto  Principle       §  Seing  PrioriCes       §  The  Value  of  Scheduling         §  Project  Planning       §  Managing  InterrupCons         §  Saying  No         §  Summary       §  Conclusion     Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 13. Personal  Development       2   EffecCve  and  Appropriate  Use  of  Email   E-­‐mail  is  a  powerful  communicaCon  tool  that  transcends  Cme  zones  and   conCnents.  Its  applicaCons  are  wide-­‐ranging  and  it  can  contribute  greatly   &  Effec=veness   to  producCvity  if  used  appropriately  and  effecCvely.     §  IntroducCon   §  E-­‐mail  Awareness   §  The  Good  and  the  Bad     §  Appropriate  E-­‐mail  Use   §  E-­‐mail  Privacy   §  E-­‐mail  ProducCvity   §  WriCng  EffecCve  E-­‐mails   §  Replying  to  and  Forwarding  E-­‐mails   §  Minimizing  Risks   §  Your  E-­‐mail  Policy   §  Summary   Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 14. new   trends  in   training   Human   24   e-­‐learning   training   Resources   Por;olio   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
  • 15. Human   Resources   1 Hiring  the  Right  People   2 Maximizing  Employee  Performance   24   e-­‐learning   training   Por;olio  
  • 16. 1   Hiring  the  Right  People   A  company's  strength  lies  in  its  people,  but  hiring  the  right  person  for  the   Human  Resources   job  every  Cme  is  not  simple.  It  can  cost  thousands  of  Naira  to  search  for,   hire,  and  train  new  people.  This  must  be  done  right  the  first  Cme.   §  IntroducCon   §  The  Job  DescripCon   §  Searching  for  Candidates   §  Screening  Applicants   §  In-­‐Person  Interviews   §  Preparing  for  an  Interview   §  ConducCng  an  Interview   §  Aler  the  Interview   §  The  Offer  Le^er   §  Wrapping  Up   §  Summary   HR  Managers   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 17. 2   Maximizing  Employee  Performance   With  a  strong  focus  on  employee  parCcipaCon  and  posiCve  reinforcement,   Human  Resources   this  module  outlines  how  to  set  expectaCons,  coach  for  performance,   solve  performance  issues,  and  develop  employee  performance.   §  IntroducCon   §  A  Highly  EffecCve  Manager   §  The  Performance  Cycle   §  Seing  ExpectaCons   §  Coaching  for  Performance   §  Solving  Performance  Issues   §  Summary   §  Quiz   §  Conclusion   HR  Managers   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 18. new   trends  in   training   Communica=on   24   e-­‐learning   training   Por;olio   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
  • 19. Communica=on   1 EffecCve  Business  WriCng   2 EffecCve  PresentaCon  Skills   3 ConducCng  EffecCve  MeeCngs   4 Interpersonal  CommunicaCon   24   e-­‐learning   training   Por;olio  
  • 20. 1   EffecCve  Business  WriCng   In  business  wriCng,  it  is  always  the  writer's  responsibility  to  make  sure  his   or  her  message  is  understood.  CommunicaCng  your  thoughts  in  a  concise,   Communica=on   logically  organized  manner  is  invaluable  in  business  wriCng.   §  IntroducCon   §  The  concise  writer   §  Eliminate  wordiness   §  Ensure  Clarity   §  AcCve  Voice   §  The  Organized  Writer   §  Three  Step  WriCng  Process   §  Planning     §  Rough  Dral  &  EdiCng   §  The  PunctuaCon  Guide   §  Conclusion   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 21. 2   EffecCve  PresentaCon  Skills   More  than  ever,  good  and  effecCve  presentaCon  skills  are  vital  to  business   and  career  success.  This  course  program  will  help  you  plant  your  feet,  look   Communica=on   them  in  the  eye,  and  deliver  a  clear  message  to  any  audience.   §  IntroducCon         §  Three  EssenCals  of  Speaking.       §  Substance     §  Style       §  Staging       §  Impromptu  Speaking       §  Puing  it  all  together       §  Conclusion       §  End     Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 22. 3   ConducCng  EffecCve  MeeCngs   This  course  helps  improve  the  quality  of  the  meeCngs  you  lead  or   parCcipate  in.  In  this  course,  you  will  learn  how  to  plan,  organize,   Communica=on   orchestrate,  and  improve  meeCngs.   §  IntroducCon       §  EvaluaCng  Your  MeeCngs   §  EffecCve  MeeCngs       §  The  MeeCng  Cycle       §  PreparaCon       §  OrchestraCon       §  Follow-­‐up       §  Summary       §  Quiz       §  Conclusion       §  End     Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 23. 4   Interpersonal  CommunicaCon   This  course  teaches  how  to  idenCfy  and  overcome  the  barriers  to  good   communicaCon,  the  importance  of  communicaCng  with  clarity,  and  the   Communica=on   steps  involved  in  the  communicaCon  process.   §  IntroducCon   §  How  Well  Do  You     §  Barriers   §  How  We  Communicate   §  Get  The  Message  Across   §  Communicate  Be^er   §  Dealing  With  Challenges   §  Summary   §  Conclusion   §  Quiz   §  End   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 24. new   trends  in   training   Management  &   24   e-­‐learning   training   Leadership   Por;olio   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
  • 25. Management  &   Leadership   1 Personal  Leadership  Power   2 EffecCve  DelegaCon   3 Leading  a  High  Performance  Team   4 Management  Basics   5 How  to  Set  Goals  in  the  Workplace   6 The  Managers’  Role  in  a  Ethical  OrganisaCon   24   e-­‐learning   training   Por;olio  
  • 26. 1   Personal  Leadership  Power   This  course  will  help  parCcipants  understand  what  leadership  is,  how  to   increase  theirs  and  other  peoples’  personal  leadership  power,  and  how   Management  &   leadership  can  increase  the  producCvity  of  the  firm.   §  IntroducCon   §  What  is  a  Leader   Leadership   §  Learning  to  be  a  Leader   §  Principles  of  PLP   §  Developing  PLP   §  Measuring  your  PLP   §  Personal  Leadership  Power   §  PLP  in  the  Workplace   §  Developing  PLP  in  Others   §  Quiz   §  Conclusion   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 27. 2   EffecCve  DelegaCon   This  course  teaches  managers  through  the  use  of  interacCve  content  how   to  use  delegaCon  to  get  work  done  through  others,  while  empowering  and   Management  &   developing  their  employees  in  the  process.   §  IntroducCon   §  Test  Your  DelegaCon  Skills   Leadership   §  What  is  DelegaCon   §  Benefits   §  DelegaCon  Misunderstandings   §  Choose  a  Task   §  Choosing  a  Delegate   §  The  Briefing   §  Following  up   §  If  Something  Goes  Wrong!   §  Summary   Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 28. 3   Leading  a  High  Performance  Team   Increasingly,  companies  are  turning  to  team-­‐based  workforces,  which  have   been  shown  to  outperform  tradiConal  work  groups.  How  successful  teams   Management  &   are,  however,  depends  directly  on  how  well  they  are  led.   §  What  is  a  Team?   §  Benefits  of  team   Leadership   §  Team  Requirements   §  Leading  a  Team   §  Coaching  a  Team   §  Avoiding  Common  Pioalls   §  FacilitaCng  ResoluCons   §  Removing  Team  Members   §  Dealing  with  ResignaCon   §  Hiring  New  Team  Members   §  Summary   Team  Leaders   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 29. 4   Management  Basics   This  course  was  designed  with  both  the  new  and  the  more  experienced   manager  in  mind.  It  explains  the  many  roles  and  responsibiliCes  a  modern   Management  &   day  manager  must  take  onboard  to  succeed  in  business.   §  IntroducCon   §  Core  Skills  of  a  Manager   Leadership   §  Planning   §  DelegaCng   §  CommunicaCng   §  Managing  MeeCngs   §  Developing  Oneself   §  Summary   §  Quiz   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 30. 5   How  to  Set  Goals  in  the  Workplace   This  course  is  designed  for  all  employees,  managers  and  subordinates  and   teaches  the  student  how  to  effecCvely  set  goals  at  work  and  overcome   Management  &   personal  and  workplace  barriers  to  achieving  goals.   §  IntroducCon   §  What  is  a  Goal   Leadership   §  Benefits  of  Goal  Seing   §  SMART  Goals   §  Steps  to  Achieving  Goals   §  Ethics  and  Goal  Seing   §  Ensuring  Success   §  Summary   §  Quiz   §  Conclusion   §  End   Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 31. 6   The  Managers’  Role  in  an  Ethical  OrganizaCon   Ethical  organizaCons  enjoy  many  benefits  both  economic  and  social.  This   course  focuses  on  the  manager's  role  in  creaCng  an  ethical  organizaCon   Management  &   and  creaCng  strategies  for  handling  ethical  dilemmas.   §  IntroducCon   §  What  is  Ethics?   Leadership   §  Benefits  of  Ethical  Behaviours   §  Ethical  Dilemmas   §  THE  CODE   §  Seeking  Assistance   §  Personal  Values  Ethics   §  ReporCng  Ethical  ViolaCons   §  Acceptance   §  Summary   §  End   Managers   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 32. new   trends  in   training   Customer   24   e-­‐learning   training   Service  &  Sales   Por;olio   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
  • 33. Customer   Service  &  Sales   1 Customer  Service  Success   2 How  to  Sell  Successfully   3 NegoCaCon  Skills   24   e-­‐learning   training   Por;olio  
  • 34. Customer  Service  &       1   Customer  Service  Success   Research  verifies  that  the  only  way  to  achieve  customer  loyalty  is  to   consistently  meet  and  exceed  their  expectaCons.  This  module  will  help  you   understand  your  customers'  needs  so  you  can  be^er  serve  them.   §  IntroducCon   §  Customer  Service  Facts   §  Five  Personal  Needs   §  Self-­‐Assessment   §  The  Big  Four   §  GreeCng  Customers   Sales   §  Listening   §  Responding  Appropriately   §  Assuring  RelaConships   §  The  Customers  Bill  of  Rights   §  Conclusion   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 35. Customer  Service  &       2   How  to  Sell  Successfully   The  knowledge  and  skills  of  selling  in  today’s  compeCCve  business  world  is   invaluable.  This  course  teaches  you  techniques  to  become  a  successful   salesperson  in  any  sales  seing.   §  IntroducCon   §  Self-­‐Assessment   §  The  Success  Cycle   §  PreparaCon   §  Making  the  Sale   §  Summary   Sales   §  Conclusion   §  End   Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 36. Customer  Service  &       3   NegoCaCon  Skills   This  course  helps  you  learn  how  to  become  a  more  proficient  negoCator   and  teaches  the  importance  of  developing  a  win-­‐win  philosophy,  and  the   six  steps  of  every  negoCaCon.   §  IntroducCon   §  Self-­‐Assessment   §  What  is  NegoCaCon   §  PreparaCon   §  Six  Steps  of  NegoCaCon   §  Strategic  and  TacCcs   Sales   §  Summary   §  AcCon  Plan   Everyone   45  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 37. new   trends  in   training   Change   24   e-­‐learning   training   Management   Por;olio   OrganisaConal  EffecCveness   5 Personal  Development  &  EffecCveness   2 Human  Resources   2 CommunicaCon   4 Management  &  Leadership   6 Customer  Service  &  Sales   3 Change  Management   2
  • 38. Change   Management   1 PROACT:  Change,  InnovaCon  and  Opportunity   2 Managing  Change   24   e-­‐learning   training   Por;olio  
  • 39. Change  Management   1   PROACT:  Change,  InnovaCon  and  Opportunity   This  module  assesses  the  user's  strengths  and  weaknesses  within  the  six   PROACT  traits  of  successful  innovators.  It  also  outlines  ways  to  improve   PROACTability.   §  IntroducCon   §  PROACT  Profile   §  Improving  Your  PROACT   §  Passion   §  Resourcefulness   §  OpCmism   §  Adventurousness   §  Confidence   §  Tolerance  of  Ambiguity   §  Geing  PROATive   §  Conclusion   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 40. Change  Management   2   Managing  Change   Mastering  change  involves  dealing  with  the  effect  of  change  on  our  own   lives.  This  module  teaches  invaluable  skills  needed  to  make  change  work   for  us,  not  against  us..   §  IntroducCon   §  Personal  Assessment   §  The  TransiCon  Curve   §  Skills  for  Mastering  Change   §  Review  Quiz   §  Conclusion   §  End   Everyone   40  mins   Inline  Quizzes   None   SCORM   T:  0809  937  4225  E:  jobaraye@darrell-­‐hill.com  
  • 41. new   trends  in   training   Deployment   Intranet   1   §  Small  size  audience   Op=ons   §  Not  necessary  to   track  progress   LMS   2   §  Larger  size  audience   §  Necessary  to  monitor   24   customizable   off-­‐the-­‐Shelf   and  track  progress   courses  
  • 42. new   trends  in   training   Customiza=on   Branding   1   §  Your  look  &  feel   Op=ons   §  Your  logo   Content     2   §  Your  case  studies   §  Your  informaCon  as   24   customizable   off-­‐the-­‐Shelf   per  your  needs   courses  
  • 43. new   trends  in   training   Licensing   Owned   1   §  All  yours   Op=ons   §  Unlimited  number  of   users   Rented     2   §  SCll  ours   §  Pay  a  small  fee  per   24   customizable   off-­‐the-­‐Shelf   user   courses  
  • 44. new   trends  in   training   Pricing     Owned   1   §  From  N50K  per  Ctle   Op=ons   §  24  Ctles  for  the  price   of  20   Rented     2   §  From  N15K  per  user,   per  Ctle,  per  year   24   customizable   off-­‐the-­‐Shelf   courses  
  • 45. new   trends  in   training   Contact     Lagos:  Joy   1   §  0809  937  4225   Op=ons  for   §  jobaraye@darrell-­‐hill.com   Demo   Abuja:  Taiwo     2   §  0803  368  3112   §  tyusuf@darrell-­‐hill.com   24   customizable   off-­‐the-­‐Shelf   courses