2nd chapter Marketing Environment(Macro)
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The document discusses the marketing environment and its components. It identifies three key elements of the marketing environment: the internal environment, the microenvironment, and the macroenvironment. The internal environment includes internal stakeholders and functional areas. The microenvironment consists of suppliers, customers, competitors, and public groups. The macroenvironment includes large societal forces such as political, economic, technological, cultural factors that shape opportunities and threats beyond a firm's control. Understanding how these environmental factors impact marketing management is essential for effective planning and competition.
2nd chapter Marketing Environment(Macro)
- 1. 2nd Chapter MARKETING ENVIRONMENT By Asst Prof. Venkatesh.N Koshys Institute of Management Studies 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 1
- 2. Marketing Environment • The marketing environment surrounds and impacts upon the organization. • There are three key elements to the marketing environment which are the internal environment, the microenvironment and the macro environment. Why are they important? Well marketers build both internal and external relationships. Marketers aim to deliver value to satisfied customers, so we need to assess and evaluate our internal business/corporate environment and our external environment which is subdivided into micro and macro. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 2
- 3. The market environment • The market environment refers to all of the forces outside of marketing that affect marketing managements ability to build and maintain successful relationships with target customers. • It also entails to the factors in the market which impact business, like government policies, and competition intensity. The market environment consists of both the macro environment and the microenvironment. • 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 3
- 4. COMPONENTS OF MARKETING ENVIRONMENT • Internal environment : Forces and actions inside the firm that affect the marketing operation composed of internal stake holders and the other functional areas within the business organization. • External environment • Macro environment • Micro environment 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 4
- 5. MICRO ENVIRONMENT • The factors in the immediate environment . MACRO ENVIRONMENT • Broad forces which shape the character of opportunities and threats. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 5
- 6. WHY IS IT IMPORTANT? • An understanding of macro and micro marketing environment forces is essential for planning. • Helps a business to compete more effectively against its competitors. • Assists in the identification of opportunities and threats. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 6
- 7. THE INTERNAL ENVIRONMENT All factors that are internal to the organization are known as the 'internal environment'. They are generally audited by applying the 'Five Ms' which are Men, Money, Machinery, Materials and Markets. The internal environment is as important for managing change as the external. As marketers we call the process of managing internal change 'internal marketing.‘ 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 7
- 8. THE INTERNAL ENVIRONMENT It includes the following: • • • • The human resource department. The operations department. The accounting and finance department. The research and development department. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 8
- 9. Micro environment • • • 1. 2. 3. 4. 5. The forces close to the company that affects its ability to serve. It contain all those organizations and individuals who directly affect the activities of a company. All factors which impact directly on a firm and its activities in relation to a particular market. Suppliers The market channel Customers. Competitors Public 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 9
- 10. SUPPLIERS •Suppliers are either individuals or business houses. •.They provide resources needed by the company . •.The developments in the suppliers environment have a large impact on the marketing operations of the company . •.Companies can minor their supply costs and increase product quality to gain competitive advantage in the market. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 10
- 11. Market intermediates • They are either business houses or individuals . • They help the company in promoting, selling and distributing the goods to customers. • They are middlemen, distributing agencies, market service agencies and financial institutions. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 11
- 12. Customers • The target market of the company is usually of five types: 1.Consumer market i.e. individual and householders 2.Industrial market i.e. organizations buying for producing other and services. 3.Reseller market i.e. organizations buying goods and services with a view to sell them to others. 4.Government and other non profit markets.i.e.those buying goods and services in order to produce public services. 5.International market i.e. individuals and organizations of nations other then home land who buy for either consumption or industrial use. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 12
- 13. Competitors • No company stands alone in serving and satisfying the needs of a customer market. It faces competition. • This helps the company in facing a mass of competitors with confidence . • The company in order to come out successfully has to adopt means which may help it to outsmart • Philip Kotler ‘the best way for a company to grasp the full range of its competition is to take view point of a buyer.” 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 13
- 14. Public • Public is defined as ‘any group that has an actual or potential interest in or impact on a company’s ability to achieve it’s objective. • The actions of the company do affect the interest of other groups i.e., those who form general public for the company who must be satisfied along with the consumers of the company. • According to Kotler ‘companies must put their primary energy into effectively managing their relationships with their customers. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 14
- 15. Macro environment • The macro environment is less controllable. The macro environment consists of much larger wide-ranging influences (which impact the microenvironment) from the broader global society. Here we would consider culture, political issues, technology, the natural environment, economic issues and demographic factors amongst others. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 15
- 16. Factors affecting Macro environment 1. POLITICAL FORCES 2. ECONOMIC FORCES 3. SOCIAL AND CULTURAL FORCES 4. NATURAL FORCES 5. TECHNOLOGICAL FORCES 02/08/14 Koshys Institute of Management 6. DEMOGRAPHIC FORCESby Venkatesh.N Studies 16
- 17. Political Environmental • Government actions which affects the operations of a company or business. These actions may be on local, regional, national or international level. Business owners and managers pay close attention to the political environment to judge how government actions will affect their company 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 17
- 18. Economic environment • Economic Environment are the economic factors that have effects on the working of the business. It includes system, policies and nature of an economy, trade cycles, economic resources, level of income, distribution of income and wealth. It is very dynamic and complex in nature and does not remain the same. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 18
- 19. Social and cultural forces • Social responsibility has move slowly into the marketing literature as an alternative to the market concept. • Socially responsible marketing is that business firms should take the lead in eliminating socially harmful products 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 19
- 20. DEMOGRAPHIC FORCES • Demographic data helps in preparing geographical marketing plans, household marketing plans, age and sex wise plans. • It influences behavior of consumers which in turn will have direct impact on market place. • A marketer must communicate with consumers anticipate problems ,respond to complaints and make sure that the firm operates properly. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 20
- 21. Technological Environment • • • • • Most dramatic force now shaping our destiny. Changes rapidly. Creates new markets and opportunities Challenge is to make practical, affordable products. Safety regulations result in higher research costs and longer time between conceptualization and introduction of product. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 21
- 22. Natural Forces • Involves the natural resources that are needed as inputs by marketers or that are affected by marketing activities. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 22
- 23. Natural Environment Trends • Shortage of raw materials. – Limited quantities of non-renewable resources. • Increased pollution. – Waste disposal, air/water pollutants. • Increased government involvement. – Kyoto and other initiatives. • Environmentally sustainable strategies. – G.R.E.E.N. movement. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 23
- 24. Pest Analysis • A PEST Analysis fits into an overall environmental scan, which includes Political, Economical, Social, and Technological environment. • A scan of the external macro environment in which the firm operates can be expressed as a pest analysis. • The acronym PEST (or sometimes rearranged as “STEP”) is used to describe a framework for the analysis of these macro environmental factors. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 24
- 25. CONTROLLABILITY • The organization has no control over the macro environment. It can only respond to the changes taking place. • The organization has some degree of influence over the micro environment but by no means complete control. • The organization controls its own internal environment although this does not mean the marketing department or marketing manager has control. 02/08/14 Koshys Institute of Management Studies by Venkatesh.N 25
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