3PAR Service processor User document .pdf

HP 3PAR Service Processor Software User’s
Guide
Abstract
This user guide is intended for system and storage administrators who use Service Processor and HP 3PAR StoreServ Storage
systems.
HP Part Number: QR483-96029
Published: February 2013

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Contents
1 Introduction...............................................................................................5
Supported Service Processors.....................................................................................................5
2 Overview..................................................................................................6
Service Processor Connectivity Overview.....................................................................................6
Secure Network Mode Overview................................................................................................6
SP Mode Overview...................................................................................................................7
SPOCC Overview.....................................................................................................................8
Logging In to SPOCC...........................................................................................................8
Changing the SP Password by Using SPOCC...........................................................................9
SPMAINT Overview..................................................................................................................9
Accessing SPMAINT.............................................................................................................9
SPMAINT Interface ..............................................................................................................9
Accessing the Interactive CLI................................................................................................10
Policy Server Overview............................................................................................................10
Secure Service Agent Overview................................................................................................10
3 SP Control Functions.................................................................................11
Setting Up the Network for the Service Processor........................................................................11
Displaying Firewall Status........................................................................................................11
Displaying Firewall Status....................................................................................................11
Mounting and Unmounting a CD or DVD on the SP....................................................................11
Stopping and Starting System-Related Processes..........................................................................12
Changing the SP Default Route.................................................................................................12
Changing the SP IP Address.....................................................................................................12
Changing the Service Processor Netmask..................................................................................13
Changing the Service Processor Default Gateway.......................................................................13
Changing Transfer Media Settings............................................................................................13
Changing the Transfer Media..............................................................................................14
Changing the Remote Operations Transfer Media..................................................................14
Resetting the Quiesce State in the Transfer Process......................................................................14
Administering an SP File Transfer Trigger...................................................................................15
Managing Date and Time Settings ...........................................................................................15
Changing the Date in SPMAINT..........................................................................................16
Changing the Time in SPMAINT..........................................................................................16
Changing the Time Zone in SPMAINT..................................................................................16
Managing NTP Configuration..................................................................................................16
Displaying the NTP Configuration by Using SPMAINT.............................................................16
Adding an External NTP Server by Using SPMAINT...............................................................17
Removing an External NTP Server by Using SPMAINT............................................................17
Defining the SP Process Control Parameters ...............................................................................17
Editing File Transfer Processes by Using SPMAINT..................................................................18
Running a SPLOR ...................................................................................................................19
4 HP 3PAR Communication Settings...............................................................20
Customer Controlled Access.....................................................................................................20
Selecting the CCA Settings..................................................................................................20
Changing the CCA Setting..................................................................................................21
Using the File Transfer Monitor.................................................................................................21
5 Local Notification Service..........................................................................22
Setting Up Local Notification....................................................................................................22
Enabling Local Notification Access.......................................................................................22
Contents 3

Configuring Local Notification Settings During Initial Setup......................................................23
Using Notification Maintenance Utilities....................................................................................24
Configuring Sendmail.............................................................................................................24
Editing the Sites Table.............................................................................................................24
Adding a Site....................................................................................................................24
Editing the Product Table.....................................................................................................24
Adding an Entry to the Product Table...............................................................................24
Editing the Product Table Entries......................................................................................25
Deleting a Product.........................................................................................................25
Predefining Symptoms........................................................................................................25
Adding a Predefined Symptom........................................................................................26
Editing Predefined Symptoms..........................................................................................26
Deleting a Predefined Symptom.......................................................................................26
Editing Default Shifts and Exceptions.........................................................................................26
Using the Global Default Shift Pattern...................................................................................27
Using Prime Shift Patterns....................................................................................................27
Using Prime Shift Exceptions................................................................................................27
Using Default Prime Shift Exceptions................................................................................27
Adding a Prime Shift Exception.......................................................................................27
Editing Default Shift Exceptions.......................................................................................28
Deleting a Prime Shift Exception......................................................................................28
Enabling and Disabling RAP Forwarding...................................................................................28
Managing Notification Records and User Profiles.......................................................................29
Managing User Profiles...........................................................................................................29
Adding a User Profile.........................................................................................................29
Managing Local Notification Records........................................................................................29
Adding a Notification Record..............................................................................................30
Editing a Notification Record...............................................................................................30
Deleting a Notification Record.............................................................................................30
Disabling Local Notification Access...........................................................................................31
6 Support and Other Resources.....................................................................32
Contacting HP........................................................................................................................32
HP 3PAR documentation..........................................................................................................32
Typographic conventions.........................................................................................................35
HP 3PAR branding information.................................................................................................35
7 Documentation feedback...........................................................................36
A Deploying the Virtual SP...........................................................................37
Taking a Snapshot of the Virtual SP...........................................................................................37
Restoring the Virtual SP by Using a Snapshot..............................................................................37
4 Contents

1 Introduction
This guide describes how to administer the Service Processor that accompanies the HP 3PAR
StoreServ Storage system. The Service Processor (SP) offers two user interfaces that enable you to
perform various administrative and diagnostic tasks in support of both the HP 3PAR Storage system
and the SP. This guide explains the functions performed by the SP, shows you how to access both
of its user interfaces, and demonstrates how to perform administrative and diagnostic tasks using
those interfaces.
Supported Service Processors
Use the following table for referring to SP code version.
Table 1 Supported Service Processors
Not Supported
Supported
SP ID Range
Description
Part Number
X
SP00001–SP00199
Service Processor, 2U
(Cal Digital)
F970-0017-01
X
SP00300–SP00399
(DELL-650)
F970-0085-*
X
SP00400–SP00899
(DELL-750)
F970-0088-*
X
SP00900–SP01999
(WINTEC)
F975-0009-50-R5
X
SP02000–SP02999
(SuperMicro)
F979-200051
X
SP03000–SPxxxx
(SuperMicro II)
F975-200010
X
Varies. See note.
(Proliant DL360e)
QR516A
NOTE: For the SP 4.1 release, the SP ID uses one of the following formats:
• 7-character SP ID: The literal “SP” string (2 characters) + 5 digits (for example, SP09997).
This ID format is used for legacy SPs.
• 12-character SP ID: The literal “SP000” string (5 characters) + the HP 3PAR StoreServ 7000
7-digit 3PAR serial number that is located on a label affixed to the node enclosure (DCN1).
The label is on a tab on the back right of the enclosure near Power Cooling Module1 (PCM
1, the PCM on the right). For example, if the HP 3PAR StoreServ 7000 3PAR serial number
is 1601234, the Service Processor ID will be SP0001601234.
Supported Service Processors 5

2 Overview
The HP 3PAR Service Processor (SP) is available in both physical and virtual versions for the SP
4.1 release. The SP is designed to provide remote error detection and reporting and to support
diagnostic and maintenance activities involving the storage systems. The SP is composed of a Linux
operating system and the SP software, and it exists as a single undivided entity.
The physical SP is a hardware device mounted in the system’s rack. If the customer chooses a
physical SP, each storage system installed at the operating site includes a physical SP installed in
the same cabinet as the system’s controller nodes. Two physical network connections are required
for a physical SP.
The virtual SP is provided in an Open Virtual Format (OVF) format. Virtual SP is tested and supported
on the VMware vSphere Hypervisor (based on ESXi 4.0 server and supported on ESXi 4.1 and
5.x clients). Two virtual and physical network connections are required for a virtual SP.
For information about how to deploy the virtual SP, see “Deploying the Virtual SP” (page 37)
Service Processor Connectivity Overview
The data collected by the SP is used to maintain, troubleshoot, and upgrade the SP and the HP
3PAR StoreServ Storage systems. Depending on the SP’s connection mode, the SP communicates
either with an HP 3PAR Connection Portal or with the HP 3PAR Collector Server.
During the system setup, the SP can be set up in either Secure Network mode (recommended) or
SP mode. In Secure Network mode, the SP communicates with the HP 3PAR Collector server using
HP 3PAR Secure Service Agent software. In SP mode, the SP communicates with the HP 3PAR
connection portal server via SSH and SFTP.
The connection between the SP and the connection portal can be made using your network and
the Internet or a point-to-point connection with a modem. Connections that use your network pass
through your firewall while connections that use a modem bypass the firewall.
The HP 3PAR Secure Service Agent (SSA) enables the SP to communicate with the Collector server.
Unlike direct SSH connections to your SP, with the SSA it is not necessary to open additional ports
on your firewall, because communications are performed with HTTPS.
Secure Network mode and SP mode are discussed further in the following sections.
NOTE: Modem support is dropped in the HP 3PAR Service Processor 4.1.0 release. Customers
planning to upgrade to HP 3PAR OS 3.1.2 (which requires SP 4.1.0) will need to move to a
supported connectivity model.
Secure Network Mode Overview
In Secure Network mode, the SP communicates with the HP 3PAR Collector Server using the HP
3PAR Secure Service Agent (SSA). Like the Connex server, the Collector server provides software
updates, access to service tools applications such as Service Processor Onsite Customer Care
(SPOCC), and access to resources such as Business Services Center (BSC).
6 Overview

Rather than using a connection portal to connect to HP 3PAR Central, an SP in Secure Network
Mode requires the following for connection:
• HP 3PAR Secure Service Agent
The HP 3PAR Secure Service Agent (SSA) facilitates communication between the SP and
Collector server. Communications are done with HTTPS. For additional information about the
SSA, see “Secure Service Agent Overview” (page 10).
• Administered communication policies using HP 3PAR Policy Server.
HP 3PAR Policy Server is an optional host application that administers the communication
policies between the SP and Collector server. For information about HP 3PAR Policy Server,
refer to the HP 3PAR Policy Server Installation and Setup Guide.
The following figure illustrates the SP-to-HP 3PAR Central relationship in Secure Network Mode:
Figure 1 SP-to-HP 3PAR Central Relationship in Secure Network Mode
• For information about SPOCC, see “SPOCC Overview” (page 8).
• For information about SPMAINT, see “SPMAINT Overview” (page 9).
SP Mode Overview
NOTE: If the SP is running in Secure Network Mode (including A-class users), this section does
not apply.
SP mode enables communication between an SP and the HP 3PAR connection portal server located
at HP 3PAR Central. The server provides software updates and Service Processor Onsite Customer
Care (SPOCC) service tools applications. In SP mode, the Service Processor (SP) and any connected
systems are supported and maintained using the SPMAINT utility.
The following figure illustrates the SP-to-HP 3PAR Central relationship in SP mode:
SP Mode Overview 7

Figure 2 SP-to-HP 3PAR Central Relationship in SP Mode
When a designated management workstation sits on the same network as the SP and is configured
to access the SP, you have the option of using external communications at any time using the
Customer Controlled Access (CCA) feature, which is accessible via SPMAINT.
• For information about SPOCC, see “SPOCC Overview” (page 8).
• For information about SPMAINT, see “SPMAINT Overview” (page 9).
SPOCC Overview
Service Processor Onsite Customer Care (SPOCC) is a suite of service tools applications in a
web-based graphical user interface that is available to you for support of the HP 3PAR Storage
System and its SP. SPOCC provides a vehicle to review logs and files, to store various types of
support documentation, and to manually record system configuration details that are not directly
available from the system itself. SPOCC offers you a web-based alternative to accessing most of
the features and functionality available through SPMAINT.
One important feature offered by SPOCC that is not available through SPMAINT is the ability to
create subscription-based local notification lists. Local notification is designed primarily for those
who want to be automatically notified of specific events or symptoms from a particular system.
SPOCC allows you to enable or disable local notification and to manage how and when you are
notified of important system events.
Because SPOCC is a web-based interface, it is possible to have several active SPOCC sessions
running at the same time, regardless of user privilege levels. By contrast, only one SPMAINT session
is allowed at any one time through SPOCC or a CLI session.
There are many tasks that can be performed using either the SPOCC interface or the SPMAINT
interface. Because the SPOCC interface is the primary user interface available for the support of
both the system and its SP, this guide focuses on performing tasks through SPOCC. When a task
cannot be performed through SPOCC, this guide shows you how to perform that task using
SPMAINT.
Logging In to SPOCC
To log in to SPOCC:
1. Type the IP address of the SP in the web browser, and then press ENTER. The Service
Authentication menu appears.
2. Type your user ID and password, and then click OK.
8 Overview

NOTE: It is also possible to access SPOCC through a management workstation, which is a
machine that has been defined in the SP’s public firewall rules. One or more management
workstations are typically defined as part of the installation and setup of the storage system and
SP, as described in the HP 3PAR StoreServ Storage System installation and deinstallation guides.
Changing the SP Password by Using SPOCC
To protect your Service Processor against unauthorized access, HP recommends that you change
the default password and maintain the new password so it is available for support personnel.
To change the Service Processor password:
1. In the left navigation pane, click SPmaint.
2. Under Service Processor - SP Maintenance, click SP Control/Status.
3. Under Service Processor - SP Control Menu, click SP User Access Control.
4. Under Service Processor - SP User Access Control Menu, click Change User Password.
5. In the Select User list, select the user name whose password you want to change.
6. In the New Password field, enter the new password.
7. In the Confirm Password field, enter the new password again.
8. Click Change Password.
SPMAINT Overview
The SPMAINT utility is an interface for the support (configuration, maintenance, and update) of
both the storage system and its SP. Use SPMAINT as a backup method for accessing the SP; SPOCC
is the preferred access method. The features of this utility are divided into the following major
categories:
• Control of the SP
• Maintenance of the storage system
• Communications with HP 3PAR Central or a local service provider
• Setup and administration of local notification
CAUTION: Many of the features and functions available through SPMAINT can adversely affect
a running system. To prevent potential damage to the system and irrecoverable loss of data, do
not attempt the procedures described in this manual until you have taken all necessary safeguards.
Accessing SPMAINT
SPMAINT allows you to affect the current status and configuration of both the system and the SP.
For this reason, only one instance of SPMAINT can be run at a time on a given system.
To access SPMAINT:
1. Add the hosts to the firewall or leave the firewall in Permissive mode. (Firewall settings can
be changed on the 2.3 menu of SPMAINT.)
2. Initiate a Secure Shell (SSH) session to establish a connection to your SP.
3. Enter your user name and password.
SPMAINT Interface
Use the SPMAINT terminal user interface for the support of both the system and its SP.
SPMAINT Overview 9

The following information appears at the top of each SPMAINT menu:
• SP ID—The SP ID uses one of several formats:
7-character SP ID: The literal “SP” string (2 characters) + 5 digits (for example, SP09997).
This ID format is used for legacy SPs.
◦
◦ 12-character SP ID: The literal “SP000” string (5 characters) + the HP 3PAR StoreServ
7000 7-digit 3PAR serial number that is located on a label affixed to the node enclosure
(DCN1). The label is on a tab on the back right of the enclosure near Power Cooling
Module1 (PCM 1, the PCM on the right). For example, if the HP 3PAR StoreServ 7000
3PAR serial number is 1601234, the Service Processor ID will be SP0001601234.
• Menu name—Menu names are not necessarily unique. Menus that are accessible from the
same menu often share the same name as the menu itself.
• Vector key code—A vector key code identifies each menu and submenu and many of the
screens available through SPMAINT. Use these codes to navigate quickly to a specific menu
or function.
• Transfer media—The Transfer Media field indicates the current method for outbound
communications (for example, Ethernet).
• Transfer status—The Transfer Status field indicates the status for the most recent data transfer
transaction.
Accessing the Interactive CLI
SPMAINT offers the interactive Command Line Interface (CLI) option, which enables you to issue
commands on a selected storage system or execute commands directly on the controller nodes.
To access the interactive CLI, enter 7 in the SPMAINT main menu.
Policy Server Overview
HP 3PAR Policy Server is an optional host application that administers the communication policies
between the SP and Collector server. For information about HP 3PAR Policy Server, refer to the
HP 3PAR Policy Server Installation and Setup Guide.
Secure Service Agent Overview
The HP 3PAR Secure Service Agent (SSA) is a software application that resides on your Service
Processor (SP). SSA enables the communication between the SP and the HP 3PAR Collector Server.
Unlike direct SSH connections to your SP, with the SSA there is no need to open additional ports
on your firewall, because communications are done with HTTPS.
The HP 3PAR Secure Service Agent (SSA) is configured to communicate with the HP 3PAR Policy
Server and one or more SPs within your network as well as with Customer Support at HP 3PAR
Central. The Secure Service Agent serves as the centralized communication point for all
communications between your site and HP 3PAR Central. All diagnostic data transfers and remote
service connections that are established through the SSA are secure and controlled by your network
administrators. The SSA is configured for encrypted communication through the Secure Socket
Layer/Transport Layer Security (SSL/TLS) protocols.
10 Overview

3 SP Control Functions
Setting Up the Network for the Service Processor
The SP Network submenu allows you to manage the network and dialup settings for the Service
Processor.
To access the SP Network submenu, type the following menu options from the SP main menu:
1. Type 2 for Network Configuration, and then press ENTER.
2. Type 4 for Change Public Network Interface Parameters, and then press ENTER.
The current values are displayed along the right column. As you edit the values displayed in this
menu, the new values appear to the right of the current values. Modifications made with this
submenu are not permanent until they are saved or activated from this menu using menu option
A. The modifications are not retained if you quit this menu without saving or activating them.
Displaying Firewall Status
The SP Control FW (Firewall) submenu provides you with the ability to display and alter the status
of the Service Processor resident firewall.
Displaying Firewall Status
To access the SP firewall control options through SPOCC:
1. On the SPOCC home page, click the SPmaint tab.
2. Click Network Configuration.
3. Click Firewall Manipulation.
4. Configure the firewall options.
To access the SP Control firewall submenu in SPMAINT, select the following menu options from
the SPMAINT main menu:
1. Type 2 for Network Configuration, and then press ENTER.
2. Type 3 for Firewall Manipulation, and then press ENTER.
3. Type 1 for Display Firewall Status, and then press ENTER.
Mounting and Unmounting a CD or DVD on the SP
You can use a CD or DVD to deploy a software update or HP 3PAR OS installation via the SP.
To mount or unmount a CD or DVD by using SPOCC:
2. Click SP Control/Status.
3. Click Mount a CDROM or Unmount a CDROM.
To mount a CD or DVD by using SPMAINT:
1. Insert a CD into the CD-ROM of the SP.
2. From the SPMAINT main menu, type 1 for SP Control/Status, and then press ENTER.
3. Type 9 for Mount a CDROM from the SP main menu, and then press ENTER.
4. When prompted, type y, and then press ENTER to mount the CD.
To unmount a CD-ROM by using SPMAINT:
1. Type 10 for Unmount a CDROM, and then press ENTER.
2. When prompted, type y, and then press ENTER to unmount the CD.
3. Remove the CD from the CD-ROM.
Setting Up the Network for the Service Processor 1
1

Stopping and Starting System-Related Processes
This feature allows you to stop and start the spevent and spcollect processes for a particular
system. It may be useful as a diagnostic to stop and then start the system-related processes if you
are having problems with the SP communicating with the system.
Unlike in maintenance mode, the stopping of system-related processes does not attempt to limit or
accept events that can occur while system-related processes are stopped. When the processes are
restarted manually or as a result of restarting the SP, all pending events are transferred to HP 3PAR
Central or an HP 3PAR Authorized Service Provider.
To stop or start system-related processes by using SPOCC:
3. Click Stop InServ related SP Processes or Start InServ related SP Processes, and then click OK
when prompted.
To stop or start system-related processes by using SPMAINT:
2. Type 4 for Stop InServ related Processes or 5 for Start InServ related Processes, and then press
ENTER.
3. Select the system to stop or start related processes, and then press ENTER.
4. When prompted, confirm the stopping of system-related processes.
Changing the SP Default Route
Changing the Service Processor (SP) default route affects the network setting for handling routing
decisions to destinations not local to the Service Processor. The SP default route is the communication
link to a proxy host or the outside world. Typically, the same host is designated as the gateway
(see “Changing the Service Processor Default Gateway” (page 13)).
To change the SP default route by using SPOCC:
3. Click Change Public Network Interface Parameters.
4. Enter a new default route in the Default Route field, and then click Save and Activate.
To change the SP default route by using SPMAINT:
1. From the SPMAINT main menu, type 2 for Network Configuration, and then press ENTER.
2. Type 4 for Change public network interface parameters, and then press ENTER.
3. Type 2 for Change Default Route, and then press ENTER.
4. Type a new default route, and then press ENTER.
5. The SP Network submenu appears; the new default route appears to the right of the current
default route. Type A, and then press ENTER to quit, save, and activate the new default route.
Changing the SP IP Address
To change the Service Processor’s IP address by using SPOCC:
4. Enter a new IP address in the IP Address field, and then click Save and Activate.
To change the Service Processor’s IP address by using SPMAINT, select the following menu options
from the SPMAINT main menu:

3. Type 3 for Change IP Address, and then press ENTER.
4. From the Modify SP IP menu, type a new IP address, and then press ENTER.
5. The SP Network submenu appears, and the new IP address appears to the right of the current
IP address. Type A, and then press ENTER to quit, save, and activate the new IP address.
Changing the Service Processor Netmask
To change the Service Processor netmask by using SPOCC:
4. Enter a new netmask in the Netmask field, and then click Save and Activate.
To change the Service Processor netmask by using SPMAINT, type the following menu options
from the SPMAINT main menu:
3. Type 4 for Change Netmask, and then press ENTER.
4. The Modify Netmask menu appears. Type a new netmask, and then press ENTER.
Changing the Service Processor Default Gateway
The IP address of the device on the local (public) network segment (or subnet) acts as a route to
the rest of your network. Typically, the IP address of the device is the same address as the default
route (see “Changing the SP Default Route” (page 12)). However, for some networks, where Routing
Information Protocol (RIP) is disallowed, it may be necessary to define a separate device for this
function.
To change the Service Processor default gateway by using SPOCC:
4. Enter a new gateway IP address in the Gateway field, and then click Save and Activate.
To change the Service Processor default gateway by using SPMAINT:
3. Type 5 for Change Gateway, and then press ENTER.
4. Type a new gateway, and then press ENTER.
5. The SP Network submenu appears, and the new default gateway address appears to the right
of the current gateway address. Type A, and then press ENTER to quit, save, and activate the
new default gateway address.
Changing Transfer Media Settings
Use the SP Transfer Media submenu to alter the settings for the media the Service Processor (SP)
uses when communicating with its associated connection portal.
NOTE: You cannot change the transfer media settings in Secure Network Mode this (includes
A-class users).
The following settings can be found in the SP Transfer Media submenu:
• Data Transfer involves external communications between the SP and the connection portal.
• Remote Operations include problem solving and diagnostics performed from a remote location.
Changing the Service Processor Netmask 13

To access the SP Transfer Media submenu by using SPOCC:
3. Click Change Transfer Media.
To access the SP Transfer Media submenu by using SPMAINT:
2. Type 5 for Change Transfer Media/SP Phone Number from the Networks menu, and then
press ENTER.
3. Type 1 for Data Transfer, and then press ENTER.
4. To change the method of data transfer, type Ethernet, Modem, or Off, and then press
ENTER.
The following subsections describe how to perform tasks related to each of the functions available
through the SP Transfer Media submenu.
Changing the Transfer Media
Use this option to alter the media the Service Processor uses for sending an event or alert data and
related files to a connection portal.
To change the transfer media:
1. From the SP Transfer Media submenu, type 1 for Data Transfer, and then press ENTER.
2. When the SP Transfer Media Configuration menu appears, type E|e, M|m, or O|o, and then
press ENTER. The SP Transfer Media submenu appears.
NOTE: The SP Transfer Media submenu may show additional items. Changed options appear
to the right of the current values.
3. Make any additional changes to Service Processor phone number and dial-in prefix as
necessary.
4. When finished, type A, and then press ENTER to quit, save, and activate the new transfer
media settings.
Changing the Remote Operations Transfer Media
Use this option to alter the media the Service Processor (SP) uses when conducting problem-solving
activities and diagnostics performed from a remote location.
To change the remote operations transfer media:
1. From the SP Transfer Media submenu, type 2 for Remote Operations, and then press ENTER.
The SP Transfer Media Configuration menu for remote operations appears.
2. Type E|e for Ethernet, M|m for modem, or O|o for off, and then press ENTER.
The SP Transfer Media submenu appears.
NOTE: The SP Transfer Media submenu may show additional items. Changed options appear
to the right of the current values.
3. Make any additional changes to the SP phone number and dial-in prefix, if applicable.
4. When task is complete, type A, and then press ENTER to quit, save, and activate the new
remote operations transfer media settings.
Resetting the Quiesce State in the Transfer Process
The transfer control process (SPtransfer) can quiesce itself for varying lengths of time because of
errors in transmission, a change in the state of the Customer Controlled Access, or for other purposes.

Use the Reset Quiesce state in Transfer process option on the SP Transfer Settings menu to force
the SPtransfer command to quit its quiesced state. This is mainly a diagnostic operation.
To force the transfer process to reset by using SPOCC:
3. Click Reset Quiesce State in Transfer Process.
To force the transfer process to reset by using SPMAINT:
2. Type 8 for Reset Quiesce state in Transfer process, and then press ENTER.
NOTE: When using SPOCC or SPMAINT, this option does not display any menu output, even
though the signal is sent to the process. It is not necessary to confirm this action.
Administering an SP File Transfer Trigger
Use the SP File Transfer Trigger option on the SP Control menu to force the logging function on the
Service Processor (SP) to switch to a new log and queue the old one for transfer to the connection
portal. This is done mainly for diagnostic purposes at the request of an HP 3PAR Authorized Service
Provider or a local service provider.
To force a transfer trigger by using SPOCC:
3. Click SP Log Transfer Trigger, and then click OK when prompted.
To force a transfer trigger by using SPMAINT:
2. From the File/Log Transfer menu, type 7 for SP File Transfer Trigger, and then press ENTER.
3. Type 1, and then press ENTER to confirm the transfer.
To create a Service Processor Log Out Request (SPLOR) and transfer, type 19, and then press
ENTER. The SPLOR creates a diagnostic archive of data related to the SP state and configuration.
Managing Date and Time Settings
You can use SPOCC or SPMAINT to to configure the date, time, time zone, and location for the
Service Processor.
CAUTION: If you are using an NTP server, do not change the time setting for the SP unless the
SP is not synchronized with the NTP server.
To manage these settings in SPOCC, use the SP Date/Time/Location submenu:
3. Click SP Date/Time/Geographical Location.
4. To configure the date and/or time, click SP Date/Time Maintenance.
5. Configure the Date, Time, and Timezone fields as desired, and then click Update System Date
and Time.
6. Click SP DateTimeLoc Menu to return to the SP Date/Time/Geographical Location menu.
7. To configure the geographic location, click Geographical Location (Modem Control).
8. Select your location from the Geographic Location list, and then click Update Geographical
Location.
To manage these settings in SPMAINT, use the SP System Date/Time submenu:
1. From the SPMAINT main menu, type 1 for SP Control/Status, and then press ENTER
Administering an SP File Transfer Trigger 15

2. Type 11 for SP Date/Time/Geographical Location maintenance, and then press ENTER.
The following subsections describe how to perform the tasks that are related to each of the functions
that are available through the SP System Date/Time/Geographical Location submenu in SPMAINT.
Changing the Date in SPMAINT
To change the Service Processor date:
1. From the SP System Date/Time submenu, type 1 for Change the Date, and then press ENTER.
2. When prompted, type the new date in YYYY/MM/DD format, and then press ENTER.
3. When prompted, type y, and then press ENTER to confirm the date change.
Changing the Time in SPMAINT
To change the Service Processor time:
1. From the SP System Date/Time submenu, type 2 for Change the Time, and then press ENTER.
2. When prompted, type the new time in 24-hour format (HH:MM), and then press ENTER.
3. When prompted, type y, and then press ENTER to confirm the time change.
Changing the Time Zone in SPMAINT
If you are altering the time zone setting for the Service Processor, respond to the following guided
menus, and then press ENTER to confirm the following information:
• Continent or ocean
• Country
• Time zone region
Verify or set the date and time before continuing.
To change the time zone setting:
1. From the SP System Date/Time submenu, type 3 for Change the timezone, and then press
ENTER.
2. When prompted, type y, and then press ENTER to launch the time zone configuration sequence.
Managing NTP Configuration
Use the Network Time Protocol Configuration submenu in SPOCC to manage the Service Processor
network time protocol (NTP) and NTP server configuration settings (this submenu is called the
Manage NTP Configuration [NTPCONF] submenu in SPMAINT).
The SP serves the NTP for any attached systems. This can be a closed time domain (SP and systems),
or the NTP can be a client of any number of customer NTP servers.
To access the Network Time Protocol Configuration submenu in SPOCC:
3. Click Manage NTP configuration.
4. Click the desired option: Delete, Add NTP Server Host, or View Complete NTP Status.
To access the NTPCONF submenu by using SPMAINT:
2. Type 12 for Manage NTP Configuration, and then press ENTER.
The subsections that follow describe how to use SPMAINT to perform tasks related to each of the
functions that are available through the NTPCONF submenu.
Displaying the NTP Configuration by Using SPMAINT
To display the current Service Processor (SP) NTP configuration:

1. From the NTPCONF submenu, type 1 for Display NTP Configuration, and then press ENTER.
2. Press ENTER to return to the NTPCONF submenu.
NOTE: The output displays the content of the NTP configuration ntp.conf file that shows the
running parameters for the active NTP instance on the SP.
Adding an External NTP Server by Using SPMAINT
To add an external NTP server to the Service Processor NTP configuration settings:
1. From the NTPCONF submenu, type 2 for Add external NTP server, and then press ENTER.
2. When the NEWNTP menu appears, type the IP address for the NTP server, and then press
ENTER.
3. When prompted, confirm the addition of the new NTP server.
Removing an External NTP Server by Using SPMAINT
To remove an existing external NTP server from the Service Processor NTP configuration settings:
1. From the NTPCONF submenu, type 3 for Remove external NTP server, and then press ENTER.
2. Type the number that corresponds to the external NTP server that is set to be deleted from the
SP configuration settings, and then press ENTER.
3. When prompted, type y, and then press ENTER to confirm the NTP server configuration removal.
Defining the SP Process Control Parameters
The SP Process Control Parameters function allows you to view and modify the content of some
process control variables. Mainly, these parameters control the transfer and handling of data that
is destined for the connection portal. You can access the control parameters through SPOCC or
SPMAINT.
CAUTION: HP recommends that you do not change the default process control parameters unless
advised to do so by an HP Technical Services support technician.
To access the SP Process Control Parameters submenu by using SPOCC:
3. Click SP Process Control Parameters.
On the SP Process Control Parameters submenu, you are presented with numerous configuration
options, which are described in the following table:
Description
Control parameter name
Perform a transfer at least every this number of days
Max Days Between Transfer
Controls whether files are transferred over modem when
Remote Operation is active
Transfer Files during Remote Ops
Controls the breaking down of large files
Break Large Files
Maximum size, in kilobytes, of a file to transfer over
Ethernet
Max File Size before File Split (Kb) — Eth
When a file’s size exceeds the maximum Ethernet size,
break the file down into parts this size, in kilobytes
File Split Size (Kb) — Eth
Maximum size, in megabytes, of a file queued for transfer
via Ethernet.
Max File Size to Transfer (Kb) — Eth
Larger files are kept for 14 days.
Controls the grouping of small files for transfer
Group Small Files
Defining the SP Process Control Parameters 17

Description
Control parameter name
Maximum number of files that can be grouped together
for transfer
Max Files in Group
Perform a weekly file scrub
Scrub Weekly Files
Perform a transfer when this number of files are queued
Max Files before Transfer
File types that should be transferred first (there is a
maximum of five, and they should be in a comma-separated
list)
Filetypes to Transfer First
Use Last In First Out (LIFO) when selecting the next file to
transfer
FIFO/LIFO
Maximum size, in kilobytes, of a file to transfer over modem
Max File Size before File Split (Kb) — Modem
When a file’s size exceeds the maximum modem size,
break the file down into parts this size, in kilobytes
File Split Size (Kb) — Modem
Maximum size, in megabytes, of a file queued for transfer
via modem.
Max File Size to Transfer (Kb) — Modem
Larger files are kept for 14 days.
Wait this number of seconds before closing the current file
group
Delay Before Closing Group
The following section describes the file transfer options and how to modify them by using SPMAINT.
Editing File Transfer Processes by Using SPMAINT
To access the SP Process Control Parameters submenu by using SPMAINT:
2. Type 15 for SP Process Control Parameters, and then press ENTER.
Use the SP Process Control Parameters submenu to edit the file transfer processes parameters for
the Service Processor.
Table 2 (page 18) lists all parameters by ID number, provides their default values, and notes how
they are impacted by editing their values.
Table 2 SP Process Control Parameters
Notes
Default Value
ID
Use Last In First Out (LIFO) when selecting the next file to transfer
False
1
Perform a transfer when this number of files are queued
1
2
Perform a transfer at least every this number of days
15
3
Maximum size, in megabytes, of a file queued for transfer via modem.
Larger files are kept for 14 days
1047527424
4
Maximum size, in megabytes, of a file queued for transfer via Ethernet.
Larger files are kept for 14 days
1047527424
5
Controls the breaking down of large files (see the next four parameters)
True
6
Maximum size, in kilobytes, of a file to transfer over modem
10485760
7
When a file’s size exceeds the maximum modem size, break the file
down into parts this size, in kilobytes
10485760
8
Maximum size, in kilobytes, of a file to transfer over Ethernet
52428800
9
When a file’s size exceeds the maximum Ethernet size, break the file
down into parts this size, in kilobytes
52428800
10

Table 2 SP Process Control Parameters (continued)
Notes
Default Value
ID
Controls whether files are transferred over modem when Remote
Operation is active
True
1
1
File types that should be transferred first (there is a maximum of five, and
they should be in a comma-separated list)
NONE
12
Controls the grouping of small files for transfer
True
13
Maximum number of files that can be grouped together for transfer
50
14
Wait this number of seconds before closing the current file group
60
15
To edit the file transfer process parameters on the Service Processor:
1. From the SP Process Control submenu, type 1 for Alter Process Control Parms, and then press
ENTER.
The screen displays the current file transfer process settings.
2. Type the number corresponding to the process that you want to reconfigure, and then press
ENTER.
3. Type the ID number corresponding to the parameter that is selected for editing, and then press
ENTER.
4. Type a new value for the parameter, and then press ENTER.
5. You are prompted to enter additional parameter IDs.
6. When you are finished editing parameters, type 0, and then press ENTER.
7. When prompted, type y, and then press ENTER to save and activate your changes.
Saving and activating your changes automatically returns you to the SP Control submenu.
Running a SPLOR
To collect data to diagnose SP issues, run a Service Processor Log Out Request (SPLOR).
To run a SPLOR by using SPOCC:
1. On the SPOCC home page, click the Support tab.
2. Under Service Processor, click Launch SPLOR. The SPLOR opens in a new window.
3. When the SPLOR is complete, click View SPLOR Contents.
To run a SPLOR by using SPMAINT:
2. Type 19 for Take a SPLOR, and then press ENTER.
3. Once finished, press ENTER to continue.
Running a SPLOR 19

4 HP 3PAR Communication Settings
This chapter provides an overview of the communication settings available through SPOCC and
SPMAINT. These settings enable you to control and monitor communications between the HP 3PAR
Storage System and HP 3PAR Headquarters through the Service Processor (SP).
There are two methods for controlling communication between the Storage System and HP 3PAR
Headquarters: Customer Controlled Access and HP 3PAR Policy Server. Policy Server is a optional
feature that requires an HP 3PAR Policy Server license. For information about using Policy Server,
see the HP 3PAR Policy Server Installation and Setup Guide.
Customer Controlled Access
NOTE: If the SP is running in Secure Network Mode (including A-class users), this section does
not apply.
Customer Controlled Access (CCA), available through SPOCC and SPMAINT, allows you to limit
the network communication of external sources from or to the Service Processor (SP).
CCA has three settings:
• BOTH (or bidirectional HQ communications) is the default position that allows SSH
communications outbound from the SP to transfer information back to the connection portal
and inbound communications from the connection portal to SP ports 80 or 22, enabling remote
operations.
• OUT (or outbound-only HQ communications) allows the SP to send data to the connection
portal through SSH but blocks remote connectivity. Control sequences such as
acknowledgements are allowed in both directions in order to continue communication, but
incoming updates, patches, manually requested data, and so on are blocked.
• OFF (or turn off HQ communications) blocks all communication between the SP and HP 3PAR
Central or a local service provider, both inbound and outbound.
CCA works the same whether the connection to HP 3PAR Central or a local service provider is
through the network or through a point-to-point modem connection. If the connection is set up to
go through the network and out through the Internet, you can also restrict or allow transmissions
with the network firewall.
Selecting the CCA Settings
The default setting for CCA is BOTH. Using either of the other settings can limit maintenance
activities or possibly delay the resolution of problems. Consider the following trade-offs when
selecting a setting for the HQ Customer Controlled Access:
• BOTH - This is the default setting. All transmissions between the Service Processor (SP) and
HP 3PAR Central or a local service provider occur without operator intervention.
• OUT - The SP can contact HP 3PAR Central or a local service provider to warn of problems,
but maintenance and troubleshooting must be handled by on-site technicians. Software
upgrades and fixes must be performed manually by inserting a CD-ROM into the SP. The mean
time to recovery will likely increase.
• OFF - The SP cannot contact HP 3PAR Central or a local service provider when it detects an
anomaly, and support technicians cannot operate the SP remotely or download software.
Troubleshooting and maintenance must be performed by onsite technicians. Any files that
need to be sent to HP 3PAR Central or a local service provider must be sent manually by FTP.
Any software upgrades must be performed manually by inserting a CD-ROM into the SP. The
mean time to recovery will likely increase.
20 HP 3PAR Communication Settings

Changing the CCA Setting
NOTE: If the SP is running in Secure Network Mode (including A-class users), you will not be
able to change the CCA setting.
To change the Customer Controlled Access setting by using SPOCC:
3. Click Customer Controlled Access.
To change the CCA setting by using SPMAINT:
1. Log in to the SPMAINT utility.
2. From the SP Main menu, select option 2 for Network Configuration.
3. Select option 1 for Customer Controlled Access.
4. Select option 1 (Turn off HQ communications), 2 (Set outbound only HQ communications), or
3 (Set Bi-directional HQ Communications) to change the HQ connectivity control setting (see
for details).
5. Type s, and then press ENTER to save and apply the new setting.
Using the File Transfer Monitor
The HQ File Transfer Monitor feature displays information about the latest (or current) transfer and
latest prior transfer from the Service Processor to the connection portal. This feature is interactive
in nature, and after it is initiated, it must be stopped manually as described in this section.
To start the File Transfer Monitor by using SPOCC:
3. Click File Transfer Monitor. The monitor opens in a new window.
To start the File Transfer Monitor by using SPMAINT:
1. Log in to the SPMAINT utility.
2. From the SP Main menu, select option 1 for SP Control/Status, and then press ENTER.
3. Select option 6, File Transfer Monitor, and then press ENTER
To stop the File Transfer Monitor, on the transfer monitor menu, type q.
Using the File Transfer Monitor 21

5 Local Notification Service
This chapter describes how to set up and manage local notification, which requires you to use the
Service Processor Onsite Customer Care (SPOCC) interface. This chapter also includes instructions
on enabling local notification access, setting up local notification, and managing local notification
records and user profiles. Some of these tasks, including managing local notification records and
user profiles, are not typically performed by service providers but are described here because
service providers have access to these tasks. You can direct other administrative users to the HP
3PAR Service Processor Onsite Customer Care (SPOCC) User’s Guide for instructions on managing
local notification and user profiles.
The Service Processor’s local notification features enable you to request that they be notified of
important storage system events and alerts on a subscription basis. Notifications are sent through
email to all subscribers, with each subscriber specifying up to three email addresses. When Real-time
Alert Processing (RAP) forwarding is enabled, copies of all notification messages sent to subscribers
are automatically forwarded to HP 3PAR Central as well.
There are two types of local notification messages that you might receive: standard notifications
and grouped low urgency notifications.
• Standard Notification Messages - A standard notification is a text-based email message that
alerts you to an important event or alert generated by a storage system.
For information about system alerts, go to http://www.hp.com/support/hpgt/3par and select
your server platform.
• Grouped Low Urgency Notification Messages - A grouped low urgency notification is a
text-based email message that informs you of noncritical events generated by a storage system.
Low-urgency notification messages are informational and do not typically require any corrective
action be taken. When a situation or event reported in a low urgency notification message
becomes urgent, a standard notification message is issued to alert subscribers.
Before you can subscribe to local notification and receive notification email, local notification
access must be enabled. Enabling local notification access can only be done by an authorized
service provider. After local notification access is enabled, you can create and edit local notification
records and user profiles as described in the appropriate HP 3PAR OS guide.
Setting Up Local Notification
This section describes how to enable local notification access and then guides you through the
initial configuration process for local notification. During this initial configuration, you have the
option of configuring sendmail, enabling RAP forwarding, updating site information, and creating
profiles and site notification records for up to three users.
Enabling Local Notification Access
NOTE: Currently, the customer login does not support enabling local notification. Contact your
HP 3PAR Authorized Support Provider to enable local notification before configuring local
notification.
To enable local notification access:
1. Log in to SPOCC.
2. In the SPOCC menu, click Setup.
3. Under Notification Maintenance Utilities, click Enable Local Notification Access.
At this point, your local notification access is enabled.

If this is the first time enabling local notification access for this Service Processor, a local notification
configuration wizard menu appears. The following sections describe how to perform the following
tasks:
• Configure sendmail
• Enter site information
• Create user profiles for up to three users
If this is not the first time enabling local notification access for this service processor, the Service
Processor Workbench menu appears. To edit local notification configuration settings, use the options
available through the Service Processor Workbench menu.
Configuring Local Notification Settings During Initial Setup
The following instructions guide you through the initial configuration of local notification settings
using the menu that appears after enabling local notification access for the first time, as described
in “Enabling Local Notification Access” (page 22).
To configure local notification settings later, see “Using Notification Maintenance Utilities” (page 24).
After enabling local notification access for the first time, you have the option of setting up local
notification from the Service Processor Enable/Disable Local Notification Access menu as follows:
1. Under Configure Mailhost, provide the mailhost information as follows:
a. Type a mailhost IP address in the Mailhost IP Address field. This is the mailhost that the
Service Processor (SP) uses to send notification messages to users defined with this menu.
b. Type a mailhost domain name in the Mailhost Domain Name field. This is the domain
name associated with the mailhost IP address (for example, HP.com), not the fully-qualified
mailhost name (for example, mailhost.hp.com).
c. (Optional) To enable RAP forwarding, click ON. When enabled, RAP forwarding
automatically sends copies of the notification email to HP 3PAR Central.
2. Under the Setup Reporting Site Info option, provide the site information as follows:
a. In the Company/Site Name field, type the name of the company or customer site name.
If you do not provide a name, the name Customer is used by default.
b. (Optional) In the Site Number field, type a site number. If you provide an HP 3PAR site
number at this time, it can help clarify reporting, especially for local service providers. If
you do not provide a site number, 1 is used by default.
c. If necessary, use the Timezone list to select a time zone. If you do not specify a time zone,
the time zone currently set on the SP is used by default.
3. Under User Profile/Site Notification Setup, create user profiles and notification records as
follows:
NOTE: User profiles and notification records can be added at any time.
a. In the First Name and Last Name fields, type the first and last name of a user for the
purpose of creating a profile.
b. In the Email Address field, type the email address for the user profile.
c. Use the Category list to select the type of user for this profile.
d. In the Company field, type the name of the company for this user profile.
4. When finished, click Configure Local Notification to save the new settings and create the new
user profile and site notification record.
The Service Processor Onsite Customer Care screen appears.
5. On the SPOCC menu, click the Notify option to confirm that a site notification record appears
for each user profile you created.
Setting Up Local Notification 23

NOTE: Email addresses can be updated or added by clicking the user name in the notification
record or by clicking the User Profiles button.
Using Notification Maintenance Utilities
After the local configuration has been enabled, any authorized user can edit or add configuration
information using the Notification Maintenance Utilities menu available on the Service Processor
Workbench menu. Use the features available through the Notification Maintenance Utilities menu
to add or edit configuration information that was provided during the initial set up of local
notification.
Configuring Sendmail
To configure sendmail:
1. On the SPOCC menu, click Setup.
2. Under Notification Maintenance Utilities, click the Config Sendmail option.
The Configure Sendmail screen appears.
3. On the Configure Sendmail menu, edit the IP Address and Mailhost Domain Name fields as
necessary.
4. Click Update Mailhost Configuration to apply the new settings.
5. Click Back to Menu to return to the Notification Maintenance Utilities menu.
Editing the Sites Table
The Sites table is a list of configured customer sites. This table shows the site name, site number,
and time zone for each site. Use the Editing Sites Table option on the Notification Maintenance
Utilities menu to edit information for currently defined sites or to add additional sites to the table.
Adding a Site
To add a new site to the Sites table:
1. On the SPOCC menu, click the Setup option.
2. Under Notification Maintenance Utilities, click the Edit Sites Table option.
The Configured Sites for Local Notification screen appears.
3. On the Configured Sites for Local Notification menu, click the Add Additional Site option.
The Add Site Record screen appears.
4. On the Add Site Record menu, type a site number and site name, and choose a timezone
name from the list.
5. Click Add Site to configure the new site.
Editing the Product Table
The Product table is a list of installed storage systems where the Service Processor resides. During
installation activities, new storage systems and other equipment are automatically added to this
table. However, they are not deleted automatically as part of a deinstallation. Therefore, it is
necessary to update this table after deinstalling a storage system or service processor. Deleting an
item from this table also deletes all notification records for that system.
Adding an Entry to the Product Table
Under normal circumstances it is not necessary to manually add an item to the Product table. New
storage systems and service processors are automatically added to the Product table when they
are installed.

To manually add a new item to the Product table:
1. On the SPOCC screen, click Setup.
2. Under Notification Maintenance Utilities, click the Edit Product Table option.
The List Products for Notification screen appears.
3. On the List Products for Notification screen, click the Add Product option.
The Add Product Record screen appears.
4. On the Add Product Record screen:
a. Choose a site from the site list and a system type from the product list.
b. Type the system serial number in the product serial field and description in the description
field.
c. Click Add Record to add the new item.
Editing the Product Table Entries
To edit the site name, product serial number, or description for a currently installed storage system
or Service Processor:
2. Under Notification Maintenance Utilities, click the Edit Product Table option.
3. On the List Products for Notification screen, click the Edit icon for the product record to be
edited.
The Update Product Record screen appears.
4. On the Update Product Record screen, edit the site, product serial, and descriptions as
necessary.
5. Click Update Record to apply the new settings.
Deleting a Product
It is necessary to manually delete an item from the Product table after deinstalling a storage system
or service processor.
CAUTION: Deleting a product record deletes all user notifications currently set for that system.
To manually delete an item from the Product table:
2. Under Notification Maintenance Utilities, click Edit Product Table.
3. On the List Products for Notification screen, click the Delete icon for the system to be deleted.
4. When prompted, click OK to confirm.
Predefining Symptoms
Use the Predefine Symptoms table available through the Notification Maintenance Utilities menu
to add, update, or delete expressions that appear in the Predefined Expressions list. This list is
useful when creating symptom notification records. A symptom notification record is for subscribers
who want to be notified of a particular symptom concerning a particular storage system.
Editing the Sites Table 25

Adding a Predefined Symptom
To add a new symptom to the list of predefined symptoms available for use in creating symptom
notification records:
2. Under Notification Maintenance Utilities, click the Predefine Symptoms option.
The Predefined Symptoms screen appears.
3. On the Predefined Symptoms screen, click the Add Record option.
The Add Predefined Symptom screen appears.
4. On the Add Predefined Symptom screen:
a. Type a regular expression in the symptom field.
NOTE: Click the Regular expressions link to the right of the symptom field to open a
dialog box that enables you to test expressions.
b. (Optional) Type a description for that symptom in the description field.
5. Click Add Record to add the new symptom.
Editing Predefined Symptoms
To edit the list of predefined symptoms available for use in creating a symptom notification record:
The Predefine Symptoms screen appears.
3. On the Predefine Symptoms screen, click the Edit icon for the symptom record to be edited.
The Update Predefined Symptom screen appears.
4. On the Update Predefined Symptom screen, edit the symptom and description fields as
necessary.
5. Click Update Record to apply the new settings.
Deleting a Predefined Symptom
To delete a symptom from the list of predefined symptoms available for use in creating a symptom
notification record:
The Predefine Symptoms screen appears.
3. On the Predefined Symptoms screen, click the Delete icon for the symptom to be deleted.
Editing Default Shifts and Exceptions
The Edit Default Shift and Shift Exceptions option available through the Notification Maintenance
Utilities menu enables you to manipulate the prime shift and prime shift exception defaults.
Use the Edit Default Shift and Shift Exceptions option on the Notification Maintenance Utilities menu
to perform the following tasks:
• Editing the global default shift pattern
• Adding, editing, and deleting default prime shift exceptions for all user profiles

Using the Global Default Shift Pattern
The global default shift pattern is the default prime shift pattern that is applied whenever your user
profile does not have a specific prime shift pattern defined. For example, if you delete all prime
shift patterns associated with your user profile, the global default shift pattern must be applied.
You can edit the global default prime shift pattern but you cannot delete this default or add
additional defaults.
To edit the global default shift pattern that is applied when your user profile does not have any
prime shifts defined:
2. Under Notification Maintenance Utilities, click the Edit Default Shift and Shift Exceptions option.
The Default Prime Shift Patterns for Local Notification screen appears.
3. On the Default Prime Shift Patterns for Local Notification screen, click the Edit icon for the
global default shift pattern.
The Update Primary Shift screen appears.
4. On the Update Primary Shift screen:
a. Edit the starting or ending dates for this shift record using the Starting Date and Ending
Date fields.
b. Use the Start Time and End Time pull down menus for each day of the week to update
the shift start and end times as necessary.
5. Click Update Default Prime Shift to apply the new settings.
Using Prime Shift Patterns
The prime shift pattern defines the normal work pattern for you as a local notification subscriber,
as recorded in your user profile. For example, your prime shift pattern might be Monday through
Friday, 8 a.m. to 5 p.m. Your prime shift pattern was defined when you created your user profile.
Using Prime Shift Exceptions
A prime shift exception notes any deviations from your usual workday or workweek, as defined
by the prime shift. Prime shift exceptions for individual users override default prime shift exceptions.
Using Default Prime Shift Exceptions
Default prime shift exceptions are global overrides that modify prime shift patterns for all user
profiles. This feature might be useful for company holidays where no subscribers work a prime
shift. You can add as many default prime shift exceptions as needed. You can also edit and delete
these prime shift exceptions after creating them. However, because default prime shift exceptions
are automatically applied to all user profiles, both new and existing, in most cases it is preferable
to add prime shift exceptions to individual user profiles on a case-by-case basis, as described in
“Adding a Prime Shift Exception” (page 27). Prime shift exceptions for individual users override
default prime shift exceptions.
Adding a Prime Shift Exception
Adding a default prime shift exception applies a new exception to prime shifts for all user profiles.
Prime shift exceptions for individual users override any default prime shift exceptions.
To add a default prime shift exception:
Editing Default Shifts and Exceptions 27

3. On the Default Prime Shift Patterns for Local Notification screen, click the Add Default Shift
EXCEPTION option.
The Add Default Shift Exception screen appears.
4. On the Add Default Shift Exception screen:
a. In the Description field, type a description for this override or exception.
b. On the Override Action list, choose the On prime shift option to add days that are not
usually your prime shift (for example, for days when you are on call), or choose the Off
prime shift option to denote days that are usually your prime shift (for example, for
company holidays that would normally be part of the work week).
5. In the Starting Date field, type a starting date for this exception.
6. In the Ending Date field, type an ending date for this exception.
7. Click Add Prime Shift Exception to add the new shift exception.
Editing Default Shift Exceptions
To edit a default shift exception:
3. On the Default Prime Shift Patterns for Local Notification screen, click the Edit icon for the
prime shift exception to be edited.
The Update Default Shift Exception screen appears.
4. Edit the Update Default Shift Exception screen as necessary.
5. Click Update Prime Shift Exception to apply the new settings.
Deleting a Prime Shift Exception
To delete a prime shift exception record:
1. On the SPOCC menu, click Setup.
3. On the Default Prime Shift Patterns for Local Notification screen, click the Delete icon for the
prime shift exception to be deleted.
Enabling and Disabling RAP Forwarding
When enabled, Real-time Alert Processing (RAP) forwarding automatically sends notification email
to HP 3PAR Central. Use the link on the Notification Maintenance Utilities menu to toggle between
Enabled and Disabled RAP forwarding settings.
To enable or disable RAP forwarding:
2. Under Notification Maintenance Utilities, click the RAP forwarding link to toggle between
enabled and disabled states. The Status field to the right of the link displays the new state
(Enabled or Disabled).

Managing Notification Records and User Profiles
Local notification is a subscription-based activity that requires a user profile and a notification
record for each subscriber.
• Your user profile includes basic information about you, such as your company name, working
hours, and email addresses.
• The notification record contains information about the storage systems being monitored and
date ranges. You can have multiple notification records.
Together, your user profile and notification record define how and when you should be notified
of system events and alerts.
Managing User Profiles
Before you can create a notification record and receive local notification messages, at least one
user profile must be created. In most cases, your initial user profile is created when the local
notification access is first enabled and configured. Use the features available through the Notify
bezel on the SPOCC menu to create additional profiles and to edit or delete existing ones.
Adding a User Profile
To create a new user profile:
1. On the SPOCC screen, click Notify.
The List Notification Records table appears.
2. At the bottom of the List Notifications Records table, click User Profiles.
The Local Notification: User Profiles table appears.
3. At the top of the Local Notification: User Profiles table, click Add User.
The Add ST_USER Record screen appears.
4. On the Add ST_USER Record screen, type your first name in the First Name field and your last
name in the Last Name field.
5. Type up to three email addresses using the Email 1, Email 2, and Email 3 fields.
6. On the Category list, select the type of user you are.
7. In the Company field, type your company name or description.
8. (Optional) Edit the prime shift definition as needed. The prime shift definition establishes the
normal working days and hours that you should receive notifications. To edit the prime shift
definition:
a. Click to select or deselect days from the calendar week. The calendar week begins with
Monday and ends with Sunday.
b. On the Start Time list, click to select a start time for the workdays selected on the calendar
week.
c. On the End Time list, click to select an end time for the workdays selected on the calendar
week.
9. When finished, click Add Record to add your new user profile.
The Update ST_USER Record screen appears. Then, a confirmation message appears at the
top of the screen to indicate that your user profile has been added.
10. Click Notification List to return to the List Notification Records table.
Managing Local Notification Records
After one or more user profiles have been defined, you can use those profiles to create local
notification records. Depending on how local notification was initially set up, one or more notification
records might already exist on the Service Processor. Use the features available through the Notify
Managing Notification Records and User Profiles 29

bezel on the SPOCC screen to create additional notification records and to edit or delete existing
ones.
There are three types of local notification records:
• Normal - This type of notification record is for when you want to be notified of events and
alerts concerning a particular storage system.
• Symptom - This type of notification record is for when you want to be notified of a particular
symptom concerning a particular storage system.
• Suppression - This type of notification record enables you to selectively suppress notifications
generated as a result of a specific symptom.
Adding a Notification Record
To add a standard or normal notification record:
1. On the SPOCC screen, click Notify to display a list of all currently defined notification records
for the Service Processor.
2. On the List Notification Records screen, click the Add Record button.
The Service Processor - Select User screen appears.
3. On the Service Processor - Select User screen:
a. Choose a user profile from the User list.
b. Choose a notification record type as follows:
• To add a normal notification record, click Normal and continue to step 4.
• To add a symptom notification record, a record that includes a specific symptom, click
Symptom.
• To add a suppression notification record that suppresses notification for a specific symptom,
click Suppression.
4. Click Select.
5. On the Add Notification Record screen that appears, complete the following steps:
a. Chose either a site name from the Site list or a storage system serial number from the
Product list. You cannot choose both.
b. Type a starting date for the notification record in the Starting Date field and an ending
date for the notification record in the Ending Date field.
c. For each email address defined for this user profile, use the Prime/Off-Shift and High/
Low check boxes to define which types of system events trigger notifications while the
user is both on-shift and off-shift.
6. When finished, click Submit to create the new record and return to the List Notification Records
screen.
Editing a Notification Record
Edit normal, symptom, and suppression notification records as follows:
1. On the SPOCC screen, click Notify to display a list of all currently defined notification records.
2. On the Local Notification Records screen, click the Edit icon for the notification record to be
edited.
3. In the Update Notification Record screen that appears, make changes as necessary.
4. When finished, click Submit to return to the List Notification Records screen.
Deleting a Notification Record
CAUTION: Deleting all local notification records effectively disables local notification.

To delete a notification record:
1. On the SPOCC screen, click Notify to display a list of all currently defined notification records.
2. On the Local Notification Records screen, click the Delete icon for the notification record to
be deleted.
3. When prompted, click OK to confirm and return to the List Notification Records screen.
Disabling Local Notification Access
Disabling notification access suspends notification for the user profiles and site notification records
defined in SPOCC. Your user profiles and records are saved and automatically recalled after local
notification access is reenabled.
To disable local notification access:
1. Log in to SPOCC.
3. Under Notification Maintenance Utilities, click Disable Local Notification Access
Local notification access is disabled.
Disabling Local Notification Access 31

6 Support and Other Resources
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
• Product model names and numbers
• Technical support registration number or Service Agreement ID (if applicable)
• Product serial numbers
• Error messages
• Operating system type and revision level
• Detailed questions
Specify the type of support you are requesting:
Support request
HP 3PAR storage system
StoreServ 7000 Storage
HP 3PAR StoreServ 7200 and 7400 Storage systems
3PAR or 3PAR Storage
HP 3PAR StoreServ10000 Storage systems
HP 3PAR T-Class storage systems
HP 3PAR F-Class storage systems
HP 3PAR documentation
See:
For information about:
The Single Point of Connectivity Knowledge for HP
Storage Products (SPOCK) website:
Supported hardware and software platforms
http://www.hp.com/storage/spock
The HP 3PAR support website:
Locating HP 3PAR documents
http://www.hp.com/3par/support_manuals
HP 3PAR storage system software
HP 3PAR StoreServ Storage Concepts Guide
Storage concepts and terminology
HP 3PAR Management Console User's Guide
Using the HP 3PAR Management Console (GUI) to configure
and administer HP 3PAR storage systems
HP 3PAR Command Line Interface Administrator’s
Manual
Using the HP 3PAR CLI to configure and administer storage
systems
HP 3PAR Command Line Interface Reference
CLI commands
HP 3PAR System Reporter Software User's Guide
Analyzing system performance
HP 3PAR Host Explorer User’s Guide
Installing and maintaining the Host Explorer agent in order
to manage host configuration and connectivity information
HP 3PAR CIM API Programming Reference
Creating applications compliant with the Common Information
Model (CIM) to manage HP 3PAR storage systems
HP 3PAR-to-3PAR Storage Peer Motion Guide
Migrating data from one HP 3PAR storage system to another

See:
HP 3PAR Secure Service Custodian Configuration Utility
Reference
Configuring the Secure Service Custodian server in order to
monitor and control HP 3PAR storage systems
HP 3PAR Remote Copy Software User’s Guide
Using the CLI to configure and manage HP 3PAR Remote
Copy
HP 3PAR Upgrade Pre-Planning Guide
Updating HP 3PAR operating systems
HP 3PAR F-Class, T-Class, and StoreServ 10000 Storage
Troubleshooting Guide
Identifying storage system components, troubleshooting
information, and detailed alert information
HP 3PAR Policy Server Installation and Setup Guide
Installing, configuring, and maintaining the HP 3PAR Policy
Server HP 3PAR Policy Server Administration Guide
HP 3PAR documentation 33

See:
Planning for HP 3PAR storage system setup
Hardware specifications, installation considerations, power requirements, networking options, and cabling information
for HP 3PAR storage systems
HP 3PAR StoreServ 7000 Storage Site Planning Manual
HP 3PAR 7200 and 7400 storage systems
HP 3PAR StoreServ 10000 Storage Physical Planning
Manual
HP 3PAR 10000 storage systems
HP 3PAR StoreServ 10000 Storage Third-Party Rack
Physical Planning Manual
Installing and maintaining HP 3PAR 7200 and 7400 storage systems
HP 3PAR StoreServ 7000 Storage Installation Guide
Installing 7200 and 7400 storage systems and initializing
the Service Processor HP 3PAR StoreServ 7000 Storage SmartStart Software
User’s Guide
HP 3PAR StoreServ 7000 Storage Service Guide
Maintaining, servicing, and upgrading 7200 and 7400
storage systems
HP 3PAR StoreServ 7000 Storage Troubleshooting Guide
Troubleshooting 7200 and 7400 storage systems
HP 3PAR Service Processor Software User Guide
Maintaining the Service Processor
HP 3PAR Service Processor Onsite Customer Care
(SPOCC) User's Guide
HP 3PAR host application solutions
HP 3PAR Recovery Manager Software for Oracle User's
Guide
Backing up Oracle databases and using backups for disaster
recovery
HP 3PAR Recovery Manager Software for Microsoft
Exchange 2007 and 2010 User's Guide
Backing up Exchange databases and using backups for
disaster recovery
HP 3PAR Recovery Manager Software for Microsoft SQL
Server User’s Guide
Backing up SQL databases and using backups for disaster
recovery
HP 3PAR Management Plug-in and Recovery Manager
Software for VMware vSphere User's Guide
Backing up VMware databases and using backups for
disaster recovery
HP 3PAR VSS Provider Software for Microsoft Windows
User's Guide
Installing and using the HP 3PAR VSS (Volume Shadow Copy
Service) Provider software for Microsoft Windows
HP 3PAR Storage Replication Adapter for VMware
vCenter Site Recovery Manager Implementation Guide
Best practices for setting up the Storage Replication Adapter
for VMware vCenter
HP 3PAR Storage Replication Adapter for VMware
vCenter Site Recovery Manager Troubleshooting Guide
Troubleshooting the Storage Replication Adapter for VMware
vCenter Site Recovery Manager
HP 3PAR VAAI Plug-in Software for VMware vSphere
User's Guide
Installing and using vSphere Storage APIs for Array
Integration (VAAI) plug-in software for VMware vSphere

Typographic conventions
Table 3 Document conventions
Element
Convention
Bold text • Keys that you press
• Text you typed into a GUI element, such as a text box
• GUI elements that you click or select, such as menu items, buttons,
and so on
Monospace text • File and directory names
• System output
• Code
• Commands, their arguments, and argument values
<Monospace text in angle brackets> • Code variables
• Command variables
Bold monospace text • Commands you enter into a command line interface
• System output emphasized for scannability
WARNING! Indicates that failure to follow directions could result in bodily harm or death, or in
irreversible damage to data or to the operating system.
CAUTION: Indicates that failure to follow directions could result in damage to equipment or data.
NOTE: Provides additional information.
Required
Indicates that a procedure must be followed as directed in order to achieve a functional and
supported implementation based on testing at HP.
HP 3PAR branding information
• The server previously referred to as the "InServ" is now referred to as the "HP 3PAR StoreServ
Storage system."
• The operating system previously referred to as the "InForm OS" is now referred to as the "HP
3PAR OS."
• The user interface previously referred to as the "InForm Management Console (IMC)" is now
referred to as the "HP 3PAR Management Console."
• All products previously referred to as “3PAR” products are now referred to as "HP 3PAR"
products.
Typographic conventions 35

7 Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the
documentation, send any errors, suggestions, or comments to Documentation Feedback
(docsfeedback@hp.com). Include the document title and part number, version number, or the URL
when submitting your feedback.
36 Documentation feedback

A Deploying the Virtual SP
1. Start the VMware vSphere Client, and then select the IP address of the vSphere Server from
the IP address / Name list.
2. Enter the user name and password, and then click Login.
3. On the File menu, click Deploy OVF Template.
4. Select the OVF file that you want to deploy, and then click Open. The Deploy OVF Wizard
opens.
5. On the Source screen, make sure that the correct file is entered in the Deploy from a file or
URL field, and then click Next.
6. The OVF Template Details screen appears, providing OVF file-related information. Click Next.
7. On the Name and Location screen, you can change the name of the virtual SP (the default is
the same name as the OVF file). Then, click Next.
8. On the Disk Format screen, click to select the type of provisioning you want (thin provisioning
is the default), and then click Next.
9. On the Ready to Complete screen, make sure that the Power on after deployment check box
is selected, and then click Finish. The deployment will take approximately 40 minutes to
complete.
The following sections describe how to take a snapshot of the virtual SP and how to use the snapshot
to restore the virtual SP to a previous state.
Taking a Snapshot of the Virtual SP
You can use the vSphere Client to take snapshots of the virtual SP. These snapshots are useful for
backups and for restoring the virtual SP to a previous state. You can create more than one snapshot
of the same virtual SP, and you can take a snapshot whether the virtual SP is powered on or
powered off.
To take a snapshot:
1. In the vSphere Client, right-click the virtual SP, point to Snapshot, and then click Take Snapshot.
2. In the Take Virtual Machine Snapshot dialog box, enter a name for the snapshot. Optionally,
you can enter a description for your snapshot.
3. To capture the virtual SP’s memory, click to select the Snapshot the virtual machine’s memory
check box.
4. To pause running processes on the virtual SP so that file system contents are in a known
consistent state when the snapshot is taken, click to select the Quiesce guest file system check
box . Make sure that the virtual SP is powered on, and then click OK.
In the Recent Tasks panel at the bottom of the vSphere Client window, you can view the list of
successful snapshots.
How frequently you take a snapshot depends on how often you need to capture data from your
logs.
Restoring the Virtual SP by Using a Snapshot
1. In the vSphere Client, right-click your virtual SP, point to Snapshot, and then click Snapshot
Manager.
2. The hierarchy that appears in the left navigation pane shows the virtual SP snapshots that have
been taken. Select the snapshot that you want to restore, and then click Go to.
3. When you are prompted to revert to the snapshot that you selected, click Yes.
Taking a Snapshot of the Virtual SP 37

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