5 steps to the amazing customer’s service

Here we Go….
5 Steps to the amazing
customer’s service

› The best customer service is the key asset to building long
term relations with the clients. The basic foundation of
every business model revolves, around happy customers
and all the major business decisions are directly
proportional, to garner customer interest in favor of the
company. There are various technological innovations in
the form of robust software applications that determines,
the buying behavior of the customers and offers real-time
insight into sales forecast.

› In addition, to the software integration into customer
engagements, most of the companies hire expert human
resources, that are major players in customer relationship
management. The primary wing of the company’s foremost
resources is the customer support staff that is always focused, in
delivering an amazing customer service, that binds the client
with the company forever. Today, I will focus on some key steps
of amazing customer service that can bring a hike, in garnering
new customers and gradually improve upon the existing
customer retention.

› Going on with the famous proverb, “First impression is the
last impression”, the customer staff need to capitalize on
the opportunity, to appreciate customer concern by
identifying the prospect and convert it into the lead.
1.Probe politely on the customer’s needs and create an
ultimate customer experience

› This begins straight with the moment when the client first interacts for the
very first time and makes an initial enquiry call with your business.
› The customer service staff can initiate a polite interaction with the
customer, by a personalized warm welcome, by talking to the client and by
asking about what they need and how they can help with the services,
making a real impact on the prospect.
› Offer some valuable insight into your services and products, by educating
your prospect. For this it's important that the person talking to the client, is
well versed with the services and products as well, so he can advise them
about how to use it and improve their business.
› At this first interaction over the phone, you have a tremendous opportunity
to create magic impression on the prospect's perception of you, your
business and the results you can provide.

5 steps to the amazing customer’s service

› The customer relationship management software can be
utilized, for all kinds of documented records of the entire
interaction with the client. This information record can
consist of everything about the customer, including the
birthday, anniversary of the client and many more.
2.Utilize MS Dynamics CRM for effective documentation

› On the other hand, the customer staff can convey timely
messages to them and wish them on their birthday or you
can wish them when a football match is won in their
country to build a rapport. In case, sympathizing the client
If there is a disaster that happens in the city, will impact the
client socially. This light interaction with the client will be
converted to a personal level with the use of the CRM
software that optimize everything, so that you have a proof
of your last interaction with the client.
Make Notes

› The moment client is on the call and ask about the services
of the company, then the customer staff must be pleasant
enough, to educate the client with all the high assets of the
company. This time the customer staff must grasp the
entire requirement of the client and let them speak, giving
them their time while listening to them and making notes
of the important point, to offer a relevant optimum
solution.
Enhance phone etiquettes by listening and allowing the
client to speak

› The customer staff must follow-up all the client
communication, with emails and customer query phone
calls while keeping in touch with instant reply to build
relationship. If you have regular client calls, then notice
your duties before getting in touch with the client. Do a
proper homework and keep notes of all the minutes of
meetings in document with MS Dynamics CRM, for every
client interaction
3.Quick turnaround with prompt calls and etiquettes

› This should not be the case to think short term relationship with
the client, as if there is some conflict in the project, then the
person dealing with the client, must be realistic enough to step
ahead. This is the time to behave in a realistic manner by taking
risks and avoid to over committing, when the client is asking
about the due date of project completion. By giving an exact
overview of the project status, the client handling person must
tell the completion time of the project as per estimates. This is
the golden opportunity for the company to showcase their
talent as their asset, by delivering the project earlier thus giving
good impression
Be realistic don't overcommit and think of long term
rapport

› In case, some sales person is doing well and the others are
non-performers and are having negative sales
performance, so the sales manager can arrange a meeting
or briefing session, so that the best performers can share
their sales qualities to others.
Follow best practices

› In case, the client is not satisfied with all the services being
provided and questions about the quality of the work being
provided, then it is the sole duty of the customer staff to
not make any lame excuse and avoid talking rudely, while
becoming more forward to assure the client that it would
not happen again. For long term relationship and future
rapport building you can give more extra additional help
while giving additional free hours of service in the package
availed by the client.
4.Go the extra mile by accepting mistakes

› After giving extra effort in providing amazing customer service,
the next and the best step is to monitor the client’s feedbacks.
The traditional methods of collecting feedback reviews of the
customer through surveys and paper forms are gone, as now we
have automated MS Dynamics CRM that capture customer
feedback in the centralized real-time database. This is an
effective method to get an insight into all the customers’ needs
that have been met and monitored over the time span of the
entire client interaction.
5.Checking Feedback

› There are various techniques which impact customer service
with a mix of innovative technology that takes it to the next
advanced automated level. This difference in the customer
service stands you apart from your competitors, giving you an
extra edge in the competitive markets. Including these steps in
the customer handling strategies of your business, will prosper
your business to achieve the massive success, as the universal
fact that, “customer is the king “was true in the past, is a truth in
the present and it will remain a reality in the future.

5 steps to the amazing customer’s service

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