6 hazita azman

3L Journal of Language Teaching, Lingustics and Literature - Volume 11
English Language In Rural Malaysia:
Situating Global Literacies In Local Practices
Hazita Azman
Abstract
This paper claims that underlying the naturalisation of teaching and learning of
English in the Malaysian education system are ideological pressures and political
dogmas, often emerging from colonial, urban/rural and even local ethnic conflicts
and hierarchies. It suggests therein lie the inherent difficulties of teaching and
learning English in rural communities in Malaysia.
Three paradigms frame this view in the paper: the overarching view of literacy
as a situated and variable social process; the use of an ethnographic perspective
in investigating English language and literacy education in Malaysia; the stance
on the need for Malaysians to acquire English as an additive rather than as a
deficit philosophy.
1. Viewing Literacy as a Social Process
In defining Literacy, traditionally the general view that has prevailed is that
literacy involves the development of technically discrete and basic learned
cognitive skills which are testable, measurable and transferable from one context
to another. Success is usually measured by the individuals' ability to reach the
accepted established levels of literacy skills and standards. It is also within
these definitive concepts that individuals are identified unequivocally as
illiterates when they cannot reach those standards. This view of literacy is
referred to as autonomous literacy (Street 1984, 1995) as it extracts notions of
social, cultural, and historical contexts that may impact on literacy learning
and practices.
Literacy researchers and practitioners, on the other hand, typically understand
literacy as a situated and variable social practice. Viewing literacy as a social
process involves examining the behaviours of reading and writing embedded in
its social practices. This is in adherence to what Street (1996) calls an "ideological"
model ofliteracy which takes into account "the behavior (sic) and the social and
cultural conceptualizations that give meaning to the uses of reading and/or
writing" (p. 2) in the society.
The model suggests that language related behaviours like listening, speaking,
reading, writing and production of texts are expressions of social practices
•

100 3L Journal of Language Teaching, Lingustics and Literature - Volume 11
sanctioned by particular conununities. Additionally, these literacy practices are
most 'often socially and historically constituted aggregates of worldviews,
ideologies, values, attitudes, behaviour and thinking of these communities in
situated contexts (Koo, 2005). In essence, doing literacy in this context
involves acquiring the complex participant roles, identities, languages,
representations and artefacts of the conununity that the learners are socialized
into (Gee, 1996).
At the most primary level, this socialization or social process involves the
acquisition of vernacular literacies necessary for social and cultural identity
as well as meaning-making at the everyday level, those from the family and
ethnic conununity for example (Highmore, 2002). Meanwhile at the secondary
level, this social process constitutes institutionalized literacies involving
schools, workplaces and government institutions as they are envisioned and
benchmarked. The learning and mastery of these institutionalized literacies
are most often declared as prerequisites for development and progress of the
larger community. In this context, doing literacy is directly linked to
development.
Differences between the imposed institutionalized literacy practices and the
vernacular literacy practices may lead to conflicts of identities, participant roles
and literacy practices, creating disparities in rates of literacy performances and
ways of valuing literacies across communites. A case in point is the purported
number of school children in Malaysia who are labelled as illiterate by the Ministry
of Education recently. It was reported that a total of 162,000 children in primary
and secondary (42,000) schools were found to be illiterate by the census. It goes
on to claim that majority or more than 70% of this number are primary school
students from the rural areas (>113,000). In clarifying the figures, the Education
Minister Datuk Seri Hishanunuddin Tun Hussein said some could read but not
write while others could count. He continued to qualify that the figures "don't
tell you what level the children are at but they are not completely illiterate" (NST
4 June 2006). Today, it has been claimed that more than 93% of Malaysia's urban
population are literate (Frank Small and Associates, 1998). Using UNESCO's
definition ofliteracy, the indicators used to measure literacy in the national survey
are "the ability to read and write, with understanding, a short simple sentence
about one's daily life". The same survey also reported 91% of the rural population
"can read".
Another methodology, although less satisfactory, that has been used to measure
literacy rate is to consider all those who have attended schools for a specific
number of years as literate. Following this logic then, it can be tentatively
reported that approximately 96% of the population have received at least six
years of formal education. Using the same approach, it is estimated that the 2.3

English Language In Rural Malaysia 101
million or 76.3% primary pupils in national schools (5,789),620,000 in Chinese
schools and more than 80,000 in Tamil schools are multi lingually literate in
Bahasa Melayu, English, and Mandarin or Tamil. These statistics however do
not provide a cross-national survey ofliteracy amongst the country's population
that takes into account the varied stages of development in literacy, the multitude
of linguistic and multi-cultural contexts, and the changing priorities for
education policies.
Thus, to avoid misrepresentations of literacy rates and practices at the macro
level, it is necessary to be cognizant of the vernacular literacies that the
communities practise, and investigate the literacy practices that they are already
engaged in by viewing literacy as a situated and variable social process. The
following section provides insights into the issue of English literacy in Malaysia
derived from research in the ethnographic paradigm and from the perspective of
viewing literacy as a social process.
2. Ethnographic Perspectives of English Literacy in Malaysia
The tradition of English language education in Malaysia has generally been
guided by what is generally considered to be 'state of the art' or 'progressive'
ways of approaching learning and teaching the second language by national
education developers and native-speaker Western educators. These apparently
'effective methods' or ways of language learning and teaching are simply and
generally imposed and are then expected to be successful in the prevailing
varying contexts of learning. This approach characterizes the autonomous
model of literacy, which perceives literacy as a unitary skill and as context
free, without acknowledging the role of other literacies. It ignores the value
of vernacular literacy experiences, knowledge, and attitudes of the learners
shaped by their mother tongue environments (HazitaAzman, 1999; Gee, 1990;
Luke, 1988).
An ethnographic paradigm allows us to 'see' and locate meanings and uses
ofliteracy practices in particular from local perspectives. Being informed
of these local conceptions is vital for literacy programme developers
and implementers, especially in multilingual contexts such as Malaysia.
In the tradition of viewing literacy as a social process, it is necessary to
have an ethnographic understanding of how English language is viewed
by the local communities and to investigate the extent to which they are
situated in the lives of these communities. This entails locating, observing
and analysing the uses and meanings of English literacy practices in local
spaces in terms of its historical, political, economical and social
representations. The section below elucidates this phenomenon by first
examining the initial historical and colonial archetypal infrastructure that

was instrumental in situating the English language to create the divide
between urban and rural Malaysia.
2.1 English Language, the Colonial Legacy and Globalization
The language issue in Malaysia has always been a contentious topic, and no
language has aroused more contentious views than the English language.
Before Malaysia gained independence, English as a colonial language was
given prominence over vernacular languages. And now, in this globalized
era, its resurgence over the national language, Bahasa Melayu, has incited
protests from Malay nationalists and Chinese educationists in particular. No
matter the degree of acceptance, the nation is resigned to the fact that the
English language inevitably remains situated in the language repertoire of
Malaysians.
English has taken on many faces since taking permanent residence in Malaysia;
from that of colonial master to local elite and urbanite, and currently that
of global citizen. The architecture for this situation was designed initially for
colonial governance, and then turned into aspirations for nation building and
now for global competitiveness. These architectural blueprints began as
exclusive designs designated for select elites who controlled the administrative
machinery in pre-independence, but later made inclusive in post independence
to allow for an identifiable shared geo-politico space in the name of nation
building. It is amidst these developments that English is institutionalized as a
second language in Malaysia, securing its place in the nation's linguistic
landscape. Notwithstanding these developments, which gave rise to its eminent
presence in the country, English still remains a stranger in rural communities
and is yet to be assimilated significantly into their ways of being, interacting
and doing literacy.
The following sections provide a critical perspective of the ways English was
designed to be valued, located and positioned in pre-independent Malaya, post-
independent Malaysia, and Modem Malaysia. They highlight the ideological intent
of the governing hand in directing and shaping the construction of infrastructures
that in turn impact on the views, values, learning, teaching and practices of
English language literacy in particular.
2.1.1. English in Pre-independence Malaya (pre-1957)
From the perspective of the colonised Malayans during the hey-day of colonialism,
the mastery of English meant that natives could be brought closer to the status of
their reference group, the white colonials. At the same time, it meant they were
advancing along the path of modernity, progress, internationalism and
cosmopolitanism (A. Rahman Embong, 2004).

In the pre-independence era, a salient characteristic of English colonization was
the colonial master's desire to establish secular education in then Malaya.
Education for the natives was divided between English education and the
vernacular education systems. The former, most of the time run by missionaries,
schooled children of the royal families and affluent non-Malay families, although
a very limited number was also allocated for high achievers from the vernacular
school system. The English medium schools were found in townships where
mainly the local elites, British administration offices and their residential areas
are situated.
Meanwhile, the vernacular schools were set up by the colonizers in kampungs
to teach reading and writing to the peasants so as to produce "more intelligent
fisherman or farmers" and to make them understand how they fit into the
scheme of life around them (Khoo and Mohd Fadzil, 1980). These schools,
located in the rural areas, initiated the dichotomy between rural and urban
communities, and between the status of the English language and ethnic
vernacular languages.
It soon became apparent that the choice of the medium of instruction created
inequality in opportunity whereby the rural child is excluded from
participating in the mainstream of the community at large by his inability to
read and write in English. This dichotomous situation depicted in Fig I.
sets the tone for the social future of the rural child in terms of English
language acquisition. Social mobilization was only possible for the rural
child if he mastered the English language as depicted by the dotted arrow.
Otherwise, he remained confined to his microenvironment (depicted by the
solid line) (Hazita Azman, 2005). Thus the natives were made to feel that
being illiterate in English was a deficit and placed one in a specified level
in the socio-economic strata.
Fig.1
1f
/
/
Colonised era macro-environment: Need to
be literate in English for employment
Ethnic values and ways:
vernacular literacy and rural
micro-environmental ways

2.1.2. English in Post-independence Malaysia (1957- 2001)
Independence paved the way for Bahasa Melayu, the language of the colonised,
to be elevated to the status of the national and official language of the new nation
state. It was planned to be the language for nation-building, a medium for
knowledge, a tool for scientific and technological advancement, and for economic
progress. It is the language for the realisation of the country's nation-building
and modernisation dream (A. Rahman Embong, 2004; Mahathir Mohamed, 2003).
The significant fact about Malaysia then is that at independence 40% of its total
population was already made up of Chinese and Indians who remained in their
separateness speaking their respective vernacular languages. Thus the independent
statewas no more the land of the Malays (Tanah Melayu) but a land of plural societies
that is multilingual, multicultural, and of course multi-religious. Nevertheless,
characterized by such diversity and heterogeneity, the imagined Malaysian society
envisaged by the founding fathers would be one united in its diversity through the
national language (Bahasa Melayu) and a shared identity (Bangsa Malaysia).
Interestingly, amidst this multilingual background, English did not lose its
prominence as it was given the status of a second language after the national
language (Bahasa Melayu) and above the other vernacular languages. It even
became the language for inter-racial interaction, in early independence, as the
local elites become the administrators of the new nation and the ethnic groups
remained in their separateness (Asmah, 1983). Meanwhile, English remained
separate and elusive to the citizens in the rural areas.
Ideologically, English in the post independence era, although de-emphasized,
was still regarded as 'bahasa penjajah' or the colonizers' lingua franca and
therefore spiritually resisted. However, the people of the new nation were implored
to accept it as "a necessary evil" (Razak Report, 1957), as ironically, it was
'necessary' for the country's economic development. English as a second language
in this context "has nothing to do with the acquisition of the language in a temporal
context vis a vis a language acquired after the mother tongue, nor does it take
into consideration the role it plays as a medium of instruction in the school and
the university" (Asmah, 1983; p.230).
Fig. 2 depicts the privileged place English was given despite losing its prominence
when the Malay language was institutionalised as the medium of instruction for
all subjects in 1971 (except English) at all government national schools (except
vernacular schools). The figure also shows the education direction of a parallel
vernacular education system at the primary level that was allowed through the
Education Ordinance (1957) and Education Act (1961) as well as the National
Language Act (1963 and revised 1971), from Independence to 2001 before the
re-introduction of English as the medium of instruction for Science and
Mathematics in 2002.

English Language In Rural Malaysia
Fig. 2
Bahasa MeIayu
as a national
language and
medium of
instruction at
national schools.
Eng and POL as
subjects
English as a
compulsory
subject in the
curriculum.
(yearllyear3)
105
Vernacular
language as
medium of
instruction,
English and
BMas
subjects
2.1.3. Modern Malaysia: English in the 21st
century
Today, mastery of English signifies the passage to 'competitiveness' of the
individual and the nation from the perspective of the market thanks to the spread
of nee-liberal globalization powered by technological innovation. The
government's decision to reinstitute English as a medium of instruction (MOl)
for Science and Mathematics from 2002 predictably brought on fears that the
move will lead to a general drop in academic achievement in these subjects which
were taught in Bahasa Melayu and Chinese or Tamil languages at national and
vernacular schools respectively, for the past 30 years. This concern is profound
for students from rural schools.
Education discourses in the knowledge-based era emphatically portray English
literacy as instrumental to development, internationalization and globalization.
The notion that with English, Malaysia will be progressive and competitive was
repeatedly found in the news reports corpus from 2002-2003 to explicate the
change in the medium of instruction for Maths and Science. Lexical analysis of
these reports (Hazita, 2005; Tan, 2005) revealed personalities representing official
voices reiterating definitive roles for English. In nearly 50% of the texts analysed,
English is described as ...
" the language of wider communication"
" necessary to tap into current knowledge"
" the lingua franca of business, science, technology and research"
" help job-seekers become employable"
" the language of globalization"
(NST, 8 April 2002; Business Times, 23 May 2002; Bernama, 6 July 2002)

At the ideological level, the English revival is viewed as a betrayal to nationalism and
thenational language.With regard to this sentiment, Tun Mahathir, the man responsible
for this change in language of instruction reminds us that the whole concept of
nationalism needs to be re-defmed in this new millennium. He stresses that:
"...True nationalism means doing everything possible for the country,
even if it means learning the English language. s r
(Mahathir Mohamed, The Sun, 11 Sept 1999)
"We need to move from the extreme form of nationalism which
concentrates on being a language nationalist only, not a knowledge
nationalist, not a development oriented nationalist. Ifeel that we should
be a development oriented nationalist. We want our people to succeed,
to be able to stand tall, to be respected by the rest of the world .... Ifwe
have no knowledge we will be servants to those with knowledge. "
(Mahathir Mohamed, Interviewed by Gill & Hazita, 16 June 2005)
On these premises, English in the 21st century reclaims its importance in Malaysia
as the mandated second language, the prevailing language for the globalized and
Digital Age, with the instrumental function of enabling Malaysia to leap frog
into the global arena.
The underlying ideological difference in the approach adopted to promote the
need for English from that of the colonized (pre-independence) and the national
unity era (post-independence) is that the citizens ofthe nation are encouraged to
develop multilingual skills in respecting the inherent diversity of cultures and
languages of Malaysian society, whilst giving socio-cultural permission for
English to be part of the Malaysian 'linguistic scenery' (a term from Asmah,
1992). In this view, multilingualism including mastery of English is additive rather
than subtractive and becomes another principal identity of Bangsa Malaysia (the
Malaysian citizen). Herein lies the notion that English in Malaysia should then
be accepted as another Malaysian language. The Education Minister
Hishammuddin Hussein had recently strongly suggested that:
"English may have been the language of the colonial masters but it was
also the language which ourfounding fathers acquired, took to London,
and returned as masters of their own land. Forty-eight years on we should
not be shy to say English is a Malaysian language."
(NST, August 25 2005)
This pronouncement along with other similar statements made in the same vein
by the Deputy Prime Minister and the Prime Minister himself in encouraging
especially rural students to learn English more intensively give the all-important
official cue for the drive to once again excel in the language.

While the multilingual education system has produced .multiliterate Malaysians
of the 21st
century who are literate to varying degrees of language proficiency
and combinations, in Bahasa Melayu, English, Chinese and Tamil, the challenge
facing rural communities is the acquisition of proficiency in English literacy as
this feature of rural-urban divide remains the bane of rural development. In
addition, the rural Malaysian child in the 2151
century faces the challenges posed
by technological innovations of acquiring literacy from mainly screen based
information resources.
Meanwhile the main channel through which English is brought into the rural
areas is through the education system. Before 2003, English was confined to
classrooms as a subject and students were traditionally taught about the language
rather than how to use the language for communication, although the advocated
methodology was the integrated approach with elements of communicative
language teaching (CLT) principles underpinning it. Rural schools were provided
with English textbooks that were" appropriate for limited English proficiency
students" (MoE, 1997).
3. Multilingualism and Rural Literacy Practices
Hazita Azman (1999) conducted an ethnographic research on literacy practices
in selected rural' Malaysia taking into account the varied stages of development
in literacy, the multitude oflinguistic and multi-cultural contexts, and the changing
priorities for education policies. The study provides insights into these varied
stages of development in literacy experienced by the multilingual and multicultural
communities in rural Malaysia.
The research involved 400 residents of four rural communities most of whom
were students, farmers, fishermen, plantation workers, railroad workers, army
personnel, government officers, and small business owners. These research
participants comprised individuals, aged 10-11 years (n288) and 30-65 years
(nI12), from 12 schools and 40 families, who were fathers, mothers, children,
grandparents and live-in relatives.
To find out the extent of multilingualism among them, the respondents were asked
to rank the languages they could "speak, read and/or write well in". The term
"well" in this study is defined as being "proficient enough to understand" for
reading and "proficient enough to be understood" for speaking and writing (Hazita
Azman, 1999). A multilingual, in the broadest definition of multilingualism, is
described as anyone who can communicate in more than one language, be it
active or passive communication., while, the terms bilingual and trilingual are
used more specifically to describe comparable situations in which two or three
languages are involved.

The findings revealed that the 400 research respondents spoke, read and wrote
"well" in 38 possible combinations of Bahasa Melayu, English, Mandarin, Tamil
and Arabic. Interestingly all ethnic groups reported that they could read and write
well in at least three languages as a result of formal education. It is also interesting
to note that among the three ethnic groups, the Indians were found to be the most
multilingual, while some of the Malays and the Chinese revealed that they were
still monolingual. These were found to be older relatives who had not received
formal education, with some who claimed to be illiterate. Table la shows the
most frequent combinations of languages used across ethnic groups in speaking,
reading and writing.
Speaking and Multilingualism: The findings revealed that the rural communities
spoke Malay, Chinese dialects, Tamil and Indian dialects, and some Arabic. The
table below lists the languages the respondents claimed to speak well. Please
note that any languages spoken by the Chinese have been categorized as Chinese
language for practical reasons. Likewise, Tamil and other dialects spoken by the
Indian community have been categorized as Indian language.
Table 1a: Speaking among rural Malay, Chinese, Indian groups in percentages (ranked)
It should be noted that the Indians were found to be the most multilingual and
claimed to speak more English while a number of the Malays and the Chinese
admitted they did not speak any English at all. It is also worth noting that a very
small percentage (2%) or 8 Malay respondents had indicated that they can converse
in Tamil and Mandarin quite proficiently but not read or write in these languages.
As suggested before, it is not an exaggeration to say that almost all Malaysians
are multilingual, that is bilingual or trilingual. Among the three main ethnic
groups", Malay, Chinese and Indian, literacy surveys have revealed that Indians
are the most multilingual while Malays the least. Indians have been found to be
able to speak Tamil or an Indian dialect, Malay, and English. Some have even
picked up Mandarin. Likewise, the Chinese can speak Mandarin or a Chinese dialect,

Malay, and English. Meanwhile, although a small percentage of Malays have been
reported to be able to speak some Chinese dialects and some Tamil or Hindi, the
majority are only bilingual in Malay or a Malay dialect and English. The indigenous
peoples of Sabah and Sarawak speak their ancestral languages (Dayak etc) as well.
However, being multilingual does not mean that the levels of competency in these
languages are balanced and reach the level of native speaker standards. Most
Malaysians, for example, when asked to self-rate their language repertoire may
report varying degrees of proficiency for each language and even for different
language skills. For example, it is common to find the following combination of
multilingualism and levels of proficiency among Malaysians:
"~Ghi ••
<,di~
Very Proficient
Write
Speak
Read
Write
ReadProficient
Speak
Read
Write
WriteAdequately Proficient
Quite Proficient
Not at all *
Very Proficient
Write
*
Proficient
Ade uatel Proficient
Quite Proficient
Not at all *
Very Proficient
Speak
Read
Write
Proficient
Speak
WriteAdequately Proficient
Quite Proficient
Not at all
Read
Write
*
This varying degree in proficiency is natural and expected in any multilingual
society. However, when the future and potentials of the society and the country
greatly depends on the strength of its people to acquire and to apply knowledge

in the language it is communicated in, acquiring the target language and reaching
its established standards should be the emphasis that guides its language planning
and policy.
Reading, Writing and Multilingual literacy events: Where reading and writing
were concerned, , Hazita's study revealed that mainly fathers and children read
well and in various languages (Table 1b).
Table1b:Abilityto read amongruralMalay,Chinese,Indiangroupsinpercentages(ranked)
In general the data shows that all the ethnic groups read in Bahasa Melayu. The
data also shows that while the Indians were more frequent bilingual readers,
interestingly, the Malays claimed to read more materials in English. This was
mainly because most Malay parents had completed formal education and were
employed in the government service while their children engaged in school
assignments that required them to read Malay and English materials. Table 1.b.i
below depicts the types of reading materials most read by the participants and
the languages they are read in.
Table l.b.i: Types of reading materials most read at home in percentages
39 30 14 14Mal/Tam
8 Mal/Eng
5 MallramlEng
6 MaIlMand
3 MaIlMand/Eng
% Malay Chinese Indian Malay Chinese Indian Combination
Newspapers 28 33 20

% Malay Chinese Indian Malay Chinese Indian Combination
School Books 30
35Magazines/
comics
35
35
35 23
31 25
20
19
20 15 MaVTamlEng
15 MallManlEng
13 MallEngi Arab
16 15 Mal/TamlEng
14 MallMandJEng
8 MallEng
6 Eng only
Among the three groups, it was found that reading newspapers, especially among
the Chinese; reading for school, especially among the Indians; and reading
magazines, especially among the Malays ranked as the top three types of reading
materials. It was also found that Malays read Malay and English dailies the
most, while to a limited extent, reading in English only was practised by children
reading comics and newspapers (NIE) for school work. Data from field
observations and interviews also revealed that reading at home was a behaviour
that was largely related to school literacy events engaging parent and child, or
between siblings.
Literacy events involving adults revolved around newspapers and magazines,
were usually carried out individually, and occurred in short periods oftime (usually
not more than 30 minutes). Most often they were engaged in seeking information
about current events (usually news and political issues) as well as about public
figures (usually entertainment personalities).
Writing practices: The research found that writing activities at home were minimal
and mainly related to school and work, and only occasionally for social interaction
purposes. Most often the children and the fathers engaged in writing practices at
home while most of the mothers who were housewives demonstrated functional
literacy practices that were mainly related to housekeeping or childminding.
Additionally most mothers disclosed that even when they did oversee their children
doing school work, their participation was mainly to discipline (that is to ensure
the child finished the homework) rather than to tutor or engage in the school
work directly with their children.

Table 1c: Writing among Rural Malay, Chinese, Indian groups in percentages (ranked)
TarnillMalaylEng
MalaylEng/Arabic
Malay/Arabie
Mandarin only 14
In general, writing at home was largely carried out by the children in the medium
of their school subjects, Malay and English and/or Mandarin or Tamil. The Indian
and Chinese children reported that they were given a lot of writing practice by
their vernacular schools, especially in writing Tamil and Mandarin script
respectively. These activities were usually discrete items for intensive practice
and did not engage children in extended and expanded literacy activities. This
data on literacy practices presented confirms that multilingual literacy is very
much a part of the culturally diverse rural Malaysia as it is across the nation and
that English language literacy although disconnected from cultural identity is
situated in rural communities as school related literacy.
5. School Literacy Practices in Rural Communities
Ethnographic observations of English language teaching in twenty rural primary
classrooms at the 12 schools in the study uncovered an assembly of teacher stylized
methodologies that included in most parts the use of translation as a teaching
strategy (Hazita Azman, 1999). The most common reason given by the 20 English
language teachers who were interviewed in explaining their use of translation as
a strategy in teaching English was that they found it worked in helping their
students to quickly understand meaning as well as how the target language
works.
Generally, it was found that teachers used Bahasa Melayu or the vernacular
languages during English lessons in most circumstances that involved:
1. giving classroom management instructions
2. describing meaning of words and concepts or ideas
3. explaining grammatical rules and concepts
4. motivating and or consoling students
5. giving instructions on how to carry out tasks or activities.

Another observation was that there were very limited instances in the
English classroom when students were engaged in communication for real
purposes.
It was also observed that English language teaching typically revolved around
reading passages, and related language skills such as listening, speaking, and
writing were extensions from the reading activity. Most of the teachers believed
that 'reading a lot' would provide students with vocabulary and grammatical
input to help them build writing skills. Guided by the belief that reading should
precede writing, it was commonly found that the teachers gave less emphasis
to writing. Meanwhile, listening and speaking activities were conducted through
very limited and contrived dialogue exercises provided in the textbooks (Hazita
Azman, 1999).
Another interesting finding was that students in the case studies were seldom
given English language assignments to do at home as the teachers had found
that most of the students never completed them, using excuses that they did
not know how to do so and had no resources at home to assist them.
As reported earlier (Table 1 b-e), students and their family members in the same
research study revealed that reading and writing events involving English that
did occur at home were very low in frequency and most of the time related to
school work. This limited the use of English and its literacy practices in the rural
communities to the physical environment of the schools and to school- related
work respectively.
According to the integrated Curriculum of Primary School and prior to the use of
English as medium of instruction for Maths and Science, primary school students
in national schools should receive a total of 210 to 240 minutes (4 hours) of
English per week, while children at vernacular schools receive only 90 minutes
(1.5 hours) per week and only after primary three ( at 9 years of age). It can thus
be assumed that the rural child only receives this amount or fewer contact hours
of English.
An important consideration emerging from these ethnographic depictions of
rural encounters with the English language brings to bear the reality that
English situated in rural circumstances takes on the qualities of a foreign
language and thus the business of learning and teaching English in rural areas
merits specialized attention and should be addressed expediently. This is why
perhaps the use of translation, for example, in teaching should be adopted as
a useful strategy but teachers should be properly trained in how to use it
effectively.

5. Infrastructure Development for Literacy Learning
Infrastructure wise, rural schools in the study were found to have made it a point
to designate spaces for English literacy events. These areas include reading comers
or self access comers, reading gazebos or huts, and library or resource centres.
In terms of print material, the schools' collections of English books are found to
be adequate in numbers. However not many books were borrowed by the students
because they found most of the books "difficult to read, boring; old, or not having
time to read".
Only two of the twelve schools had a computer lab and computers. Even so these
computers were rarely used for teaching and learning. Only the principal of one
of the schools got teachers to choose and purchase CD-ROM for students to
learn English, Bahasa Melayu and Maths.
In the communities, communication infrastructures with an education focus was
slowly making inroads through rural development plans and projects. At the time
of the research cyber cafes and community ICT centres were some of the
introductions planned by the Ministry of Rural Development. Nationwide, it was
reported that a total of70% of primary school (5010) and 46% or 758 of secondary
school still did not have access to computer facilities; while a total of 6478 or
90% of primary and 1082 or 66% of secondary schools did not have internet
access (International Labour Organization, 1996-2000).
The ILO report also estimated that the ratio of urban households to rural
households owning personal computers (PCs) and having access to the internet
was 13:10. Income disparity between urban and rural households was the main
factor. Telephone and electricity supply and coverage have been extensive in
Malaysia. Even then, 7% of the rural population was still without 24-hour
electricity supply.
While these findings from case studies should not be generalis ed, they
provide to a certain extent a window to view how English language literacy
learning and teaching was conducted in some rural schools. However, as it
becomes increasingly imperative for all Malaysians in the 21st century to
master English, the limited standard in English literacy that is currently
experienced by rural school students has become a major concern. As
Malaysia embraces globalization and the development of a knowledge- based
society, it has also become increasingly apparent that being literate in the
21st century entails skills beyond the basic ability to read and write in English.
6. Conclusion
While the study concluded that the rural communities investigated had a high
literacy rate in Bahasa Melayu, Mandarin, and Tamil, literacy in English language
was limited and confined to the physical environment of the school and school

work related practices and literacy events. Thus the school is the instrumental
infrastructure through which ideologies of English literacy practices are
channelled and sustained in the rural communities.
But the reality of Malaysia's education system is that there are at least 2.3 million
or 76.3% of primary pupils in national schools (5,789), 620,000 in Chinese
schools and more than 80,000 in Tamil schools. Among these, 4,036 are in rural
schools. Out of this figure, 84.3% of primary schools in Malaysia are classified
as rural schools; at the secondary level, the percentage of rural schools is 5.1%.
(MOE, 1996)
In its latest proposal to raise the performance of rural schools (MOFlEPRD, 1996),
MOE identified five categories of 'rural' schools based on basic facilities,
communication and parental socio-economic status. These categories are:
i) Remote schools - schools in isolated areas, having no infrastructure and
basic facilities.
ii) Traditional village schools - schools in traditional Malay villages, having
moderate infrastructure but the socio-economic status of the population
is still low.
iii) Planned settlement schools - schools in estates and other areas of planned
agricultural activities, run by agencies such as FELDA.
iv) Sub-urban schools - schools neighbouring town areas, endowed with
facilities and good infrastructure but the socio-economic status of the
population is low.
v) High-risk schools - schools in urban or sub-urban areas, with low
academic achievement, disciplinary problems and the majority of students
from low socio-economic background.
The plan for achieving the aims of Vision 2020 in rural development envisage a
transformation which involves both the mental development of the people
themselves through literacy education programmes and a great improvement in
the quality of their surroundings in terms of upgrades in infrastructure.
Until social, economic and cultural environments in the rural communities
transform to include increased reliance and use of the English language for
knowledge building, English language in the rural areas will remain a stranger in
the linguistic landscapes of the multilingual community. When designing and
planning for literacy development programmes and projects, it is pertinent for
education developers and implementers to be informed of the local cultures of
learning, where roles of teachers, students and the community, and ways of
learning and meaning making should be understood and recognized politically,
socially and culturally.

Although it is important to note that what happens in a specific classroom is
influenced by political, social, and cultural factors of the larger community, each
classroom is unique in the way the learners and teachers in that classroom interact
with one another in the learning of English. Given the diversity of local cultures
oflearning, local teachers must be given the right and the responsibility to employ
methods that are culturally sensitive and productive in their students' learning of
English (Cortazzi and Jin, 1996). Hence one of the major assumptions that need
to be redressed is the notion of teaching English not as a second or foreign
language but as an International language recognizing the diverse ways in which
plurilingual (borrowing a term from Koo Yew Lie, 2005) speakers make use of
English to fulfil their specific purposes.
Situating English language learning in local practices is further effected when
using source culture content in materials. This minimizes the potential of
marginalizing the values and lived experiences of the learners. For such a view is
in keeping with the political motto "think globally, act locally" which translated
into a language pedagogy might be "global thinking, local teaching" (p200).
Source culture content can also encourage leamers to gain a deeper understanding
of their own culture and to learn the language needed to explain these cultural
elements in English to individuals from different cultures.
Cortazzi and Jin (1996, 1999) distinguish three types of cultural information that
can be used in language textbooks and materials:
1. source culture materials-draw on learners' own culture as content.
2. target culture materials-use the culture of the native English country
3. international target culture-use a great variety of cultures in English
and non-English speaking countries around the world.
And finally, the skills envisioned for the 21st century (NCERL, 2000) have revealed
two equally important facts about the Digital age. Firstly, technological innovation
definitely has direct and significant impact on the economic and social
transformations of communities and what counts as literacy. Secondly, information
and communication technologies are deeply dependent on literacy.
From this perspective then, it is increasingly clear that the new millennium has
brought onto us new ways of practising and thinking about literacy and how it
operates in the globalized and technology-mediated world. In literacy education,
what the;21st century demands of the learners across all age groups and ofteaching
are:
1. learners who are proficient in four interrelated dimensions of language
use. Luke and Freebody (2002) have identified the textual resources
that students need to access to be literate as: code breaker, text participant,
text user and text analyst.

2. teaching that uses multimodal texts to provide a bridge between the real-
life texts of the community and school texts and encourage a real-world,
interdisciplinary approach to learning through the use of disciplined
knowledge.
3. curriculum approach that harness diversity and leads learner
transformation through a focus on four knowledge processes-
experiencing, conceptual ising, analysing and applying.
(Healy, 2004; Luke and Freebody, 2002)
Within this framework traditional schoolliteracies that is, reading, writing and
arithmetic must be transformed and refined in the context of an information and
multimodal environment (Warlick, 2004).
In closing, I would like to reiterate the importance for education developers
and implementers that literacy practices whether print-based or technology based
is inherently embedded in one's social context. Being literate means being able
to read, write and communicate in the social, economical and political contexts.
Creating a community of practice for English literacy in the rural community,
characterized by mutual engagement, a joint enterprise, and a shared repertoire
of language(s) (to borrow Wenger's term, 1998) could possibly help provide
the interaction between physical local spaces and cognitive relationships for
language and literacy development without stripping these practices of their
meamngs.
References
Abdul Rahman Embong. (2004). Language, Nationhood and Globalisation: The
Case of Malaysia. In Siti Hamin Stapa, Hazita Azman, Norizan Abdul
Razak, Mohd Sallehhudin Abd Aziz (Eds.). Language Policy and Practice
Jor Nation Building, 2005. pp. 5-18. Pusat Pengajian Bahasa dan Linguistik.
Universiti Kebangsaan Malaysia.
Asmah Haji Omar. (1992). The Linguistic Scenery in Malaysia. Kuala Lumpur:
Dewan Bahasa dan pustaka.
Asmah Hj. Omar. (1983). "The Roles of English in Malaysia in the context of
National Langauge", In R.B. Noss (Ed.). Varieties of English in Southeast
Asia. Singapore: Singapore University Press. pp. 27-30.
Cortazzi, M. & L. Jin. (1996). Cultures of Learning: Language classrooms in
Chine. In H. Coleman (Ed.) Society and the language classroom.
Cambridge University Press. pp.169-206.
_ (1999). Cultural mirrors: materials and methods in the EFL classroom. In E.
Hinkel, Culture in second language teaching. CUP. pp.196-219.
Frank Small and Associates. (1998). Reading profile oj Malaysian: A national
survey. Kuala Lumpur: National Library of Malaysia.

Friere, P. (1985). The politics of education: Culture, Power and Liberation.
Cambridge, MA: Bergin & Garvey.
Gee, 1.(1996). Social linguistics and literacies: Ideologies in discourses. London:
Falmer Press.
Hazita Azman. (1999). Multilingualliteracies in rural Malaysia: National goals and
local practices. Unpublished PhD Thesis. Graduate School of Education:
The University of Western Australia.
Hazita Azman. (2005). "Knowledge-based-economy-as-institutional-learning
discourse in Malaysia: Change in the language of instruction policy and
representations of readiness among the role players in tertiary education".
Paper presented at International Conference on Worlds in Discourse:
Representations of Realities, Solls.Intec 2005,21-23 November 2005
Healy, A. (2004). Multiliteracies Pedagogy. Practically Primary, Volume 9,
Number 2 ALEA.
Highmore, B. (2002). The everyday life and cultural theory. New York: Routledge
International Information and Communication Technologies (ITC) Literacy Panel.
(2002). Digital transformation: Aframeworkfor JCT literacy. Princeton,
NJ: Educational Testing Service. Retrieved February 19, 2003, from http:/
/www.ets.orgi research/ictliteracy/ictreport.pdf
Khoo Kay Kim & Mohd Fazdil Othman (eds.). (1980). Pendidikan di Malaysia:
Dahulu dan sekarang. Kuala Lumpur: Malaysian Historical Society.
Koo Yew Lie. (2005). Pluriliteracy in diverse contexts: Literacy practices around
pluralistic texts. In Ambigapathy Pandian, Muhammad Kabarul Kabilan,
Sarjit Kaur. (eds.). Teachers, practices and supportive cultures. Serdang:
Universiti Putra Malaysia Press. Malaysia. pp. 226 -236.
Kramsch, C. & P. Sullivan. (1996). Appropriate pedagogy. ELTjournal. 50:199-212.
Luke, A. & Freebody, P. (2002). Literate futures: Reading. Department of
Education, Queensland, Australia.
Mahathir Mohamad. (2003). Language and nationhood: Confronting new realities.
In Siti Hamin Stapa, Hazita Azman, Norizan Abdul Razak, Mohd
Sallehhudin Abd Aziz (Eds.). Language policy and practice for nation
building. 2005. pp. vii-xiii. Pusat Pengajian Bahasa dan Linguistik.
Universiti Kebangsaan Malaysia.
Martin, S. (2002). In Continuous retraining a must. New Straits Times. 17 July.
Ministry of Education Malaysia. (1996) Strategicfocus and package: programme
for the improvement of rural schools. Educational Research and Planning
Division, Ministry of Education, Malaysia.
Ministry of Education Malaysia. (1997). Silibus matapelajaran Bahasa Jnggeris.
Kuala Lumpur: Bahagian Buku Teks.
North Central Regional Education Laboratory (NCREL) and the Metiri Group.
(2000). enGauge 21st
century skills: Literacy in the digital age.
Street,B. (1984). Literacy in theory andpractice. Cambridge: Cambridge University
Press.

Tan. K. W. (2005). The Medium of instruction debate in Malaysia. Language
Problems & Language Planning. 29: 1,47 -66. John Benjamins Publishing
Company.
Warlick, D. (2004). Redefining literacy for the Ll" Century. Ohio: Linworth
Publishing, Worthington. www.ncreI.orgiengauge/skiIIs/skiIIs.htm
(retrieved 30 May 2005).
I Rural is defined as areas with population density of less than 1,000 persons per
square mile and that with more than 1,000 is categorized as urban.
2 The writer acknowledges other ethnicities and languages that make up modem
Malaysia but is limiting the scope of this paper only to the major ethnic groups
namely the Malays, Chinese and Indians and their languages.
Colonised era macro-environment: Need to be literate in English for employment
in urban areas
Ethnic values and ways: vernacular literacy and rural micro-environmental ways
Bahasa Melayu as a national language and medium of instruction at national
schools. Eng and POL as subjects
English as a compulsory subject in the curriculum. (year l/year 3)
Vernacular language as medium of instruction, English and BM as subjects

Working with Global English: The Experience of English
Language Teachers in a University Language College
Peter Kell and Gillian VagI
Abstract
Through in-depth interviews and focus groups with English Language teachers
employed at a university bridging college, this paper explores the challenges that
teachers face in preparing international students for university life in Australia.
Findings from this research suggest that the narrow business focused objectives
of the English Language market undermine more holistic approaches to teaching
English. A more holistic approach is required to respond to the social and cultural
needs of students while they are studying in Australia. Nevertheless, this research
suggests that regardless of the instrumental and reductionist neo liberal philosophy
which informs these programs, meaningful intercultural dialogue, critical thinking
and some holistic learning does take place.
Introduction
This paper documents and describes the experiences of English language teachers
in an Australian university language college. The teachers in the college are
involved in preparatory English language programs for international students
who are seeking entry into university courses in a range of disciplines. The teachers
are experienced English teachers whose role is to ensure that their non English
speaking students meet the required standard for entry into their chosen course
and also become accustomed to life in Australia. The preparatory programs that
these teachers work in fulfil an important role in acting as a conduit to university
studies for the students and maintaining a viable commercial profile for the
colleges and the university in an increasingly competitive trans-national market
in higher education. The paper explores some of the dilemmas and tensions
concerning the teaching of English in the context of a highly competitive education
market and the way in which teachers and their organizations respond to the
pressures of the market, as a well as, the dynamic and changing nature of English
within academic settings.
If there is one salient feature that differentiates English from other global
languages, it is the way in which English has been subject to commodification

and characterized as a marketable product (Habermas, 1990). The English
Language teaching business has been, and remains, one of the main growth
industries in the past 50 years (Crystal, 2003, p.112). The growth of this industry
has been partly fuelled by the movement of international students moving across
the globe to gain overseas credentials in English speaking countries where the
status and esteem of degrees from developed nations are seen to provide
advantages in opportunities for careers, migration and further education. Many
Asian international students travel to Australian universities to gain credentials
and expertise and this has placed a new significance on English as the medium of
instruction and as the principle language of the academy. Combined with the
ascendancy of English in communications, technology and entertainment, the
English language has assumed a hegemonic status that has provided Australia
with a lucrative business opportunity within the Asia Pacific Region (Singh and
Doherty, 2004, p.10).
There are added complexities for students and teachers because English has never
been a pure and single language and there are a huge variety of Englishes across
the globe (Singh, Kell and Pandian, 2002, p. 29). Australian English represents
one of these hybrid Englishes and presents international students with challenges
in comprehension and understanding of the colloquial and informal nature of
Australian discourse (Kell and Vogl, 2005).
While this diversity of Englishes is a feature of English across the globe, many of
the products and pedagogies of English programs in a commodified market context
have a hegemonic quality by legitimating ideas about immutable universal
standards that obscure ethnocentric bias (Singh and Doherty, 2004, p.16). The
consumption of this hegemonic English language is increasingly being viewed
as imperative to achieve upward social mobility in the international marketplace
(Singh and Doherty, 2004, p.16). Crystal (2003, p.74) provides the example of
how in 1999, Prime Minister Goh Chok Tong of Singapore speaking at aN ational
Rally day asked Singaporeans to cut down on their Singlish (a mixture of English,
Chinese and Malay) and to use' Standard English', to enable Singapore to maintain
a competitive edge in the international arena.
In the Asia Pacific region, Australia has led a major shift towards the
commercialisation of English Language which has resulted in ELT, once seen as
a non-commercial vocation being placed within a very narrow business orientated
framework. This transformation of English into a marketable commodity creates
ethical dilemmas for English language teachers (Singh et al, 2002, p.7).
ESL teachers often experience a range of dilemmas and conflicting pressures.
They find themselves increasingly working within a neo liberal context which
both undermines their own working conditions and their ability to teach English

Working with Global English 123
to international students in a broader and more situated context. Furthermore,
they have to grapple with the tension associated, on the one hand, with providing
students with the skills to survive mainstream university, yet on the other hand, a
feeling of uneasiness about imposing on student's ethnocentric Western
constructions of what it is to be an "ideal" learner.
According to Singh et al (2002, p.185), the IELT industry is characterised by a 'just
in time culture' where the demands of the global market produce a range of
contradictions for teachers. Teachers face increased anxiety over proficiency, quality
assurance, and the constant need for flexibility in responding to clients while coping
with the increasing casualisation and de-professionalisation of their vocations.
The work of education and teachers is also being increasingly framed around the
demands for measurable end products driven by national economic objectives.
Teachers are also required to produce these outcomes in a context where many
of the decisions impacting on their working lives are subject to the unstable and
dynamic nature of the precarious markets. This connection to measurable
outcomes has created a situation where work that does not lead to easily
recognisable outcomes is seen as 'non productive' (Davies and Bransel, 2005,
pp. 48-50). This means the need to fulfil the requirements of qualifying for entry
into the academy and meeting the required language standard takes precedence
over broader social and cultural language needs.
Studies, such as, Novera's (2004, p. 475) show that a crucial element in the
achievement of success for international students is not only their academic
adjustment but also their adjustment to the social and cultural environment. A
more situated approach to teaching English is required for this adjustment but
arguably neo liberal conceptions of time and value do not allow for this more
holistic focus on English.
Singh and Doherty (2004, p.13) claim that many difficulties that Asian
international students may experience in their adjustment to university life in
Australia are often explained by "notions of culture shock". This, they argue,
places the responsibility of adaptation with the students rather than with the
institutions in which they study and there has been debate about the importance
of internationalising the curriculum and the way international students are taught,
there are questions in this study which explore the extent to which the role of
teachers is to teach non-Western international students how to be like 'Western
learners'. Singh and Doherty (2004, p.19) argue that this produces ethical
dilemmas for teachers who are expected to sell Western conceptions of English,
learning and study skills while respecting and valuing cultural diversity. However,
many Asian students themselves are not likely to internalise notions of Western
superiority uncritically, regardless of the market value of this knowledge.

The data below is part of a much larger trans-national study, "Global English and
the Global University" which principally explored how English Language can be
enhanced in the Asia Pacific in the context of the globalisation of universities.
The usage and proficiency of English language was examined in two Universities
in two countries in the Asia Pacific region, Australia and Malaysia. The project
was funded by the Global Development Network of the World Bank. This study
was part of the Australian component of this project, and involved interviews
with English language teachers both individually and in a focus group settings.
Teachers in this study were involved in ten-week programs that can be broadly
described as English for academic purposes that "front-end" university studies.
These fee-paying programs required International English Language Testing
System (IELTS) scores of 5.0 to 5.5 for entry and were discipline specific with
specialisations in the Arts and Social Sciences and Science and Technology. The
programs are conducted on a ten-week cycle and the charges for these programs
are between $3,360 for a ten-week course and $5,040 for a fifteen-week course.
The College is a private subsidiary of a well-known Australian university and
intakes include students from over 70 countries. For the purposes of this research
the institution will be called Beachways College. The college offered services
such as Home stays with Australian families and occasional visits and excursions
to familiarise students with the Australian environment. The College has invested
in developing its own learning resources and some of the materials are web based.
Students are aiming to achieve an IELTS score of 6.5 for entry into the university.
Teachers Talk on International Students
The teachers said that their student groups at Beachways College had strong
representation from Asia with a large proportion of Chinese students. The teaching
staff talked about the challenges of working with international students and the
changes that occurred over the time they had worked in English language teaching.
Many teachers described the impact of diversification and the changing nature
of the student body:
So for example five, six, seven years ago we had a lot of students that
had Australian scholarships and we were actually getting the elite
from those countries. But now we are getting a lot of people who have
actually failed in their own system and so here we have got different
needs, different reasons for coming and this is influencing how the
students behave and perform.
The policy contexts of internationalisation associated with neo-liberal education
market and the highly competitive environment of English language teaching
were well recognised by the teachers. They recognised that Beachways University

might not attract the top-level students and they needed to respond creatively to
the tensions between entry standards and the student capabilities:
The attention between educational objectives and values and commercial
objectives and values there is ongoing tension continually. I think in an ideal
world we would love to have our students enter at a higher level and stay
with us a lot longer. But the reality is that there are competitors out there
and it is financially impossible.
The tensions in the market were also manifested in the instrumental and functional
perspective that students had about English.
I think it depends what they are really there for and students really aren J
coming to learn English as such, they are coming to learn purely to get them
to university and to go through a degree program. And whilst it would be
wonderful to sort of teach them English in general terms, that is not their
need.
The language needs of the students emerged as a result of the text-based nature
of the learning conducted in their home countries. A college director identified
the impact that this has on the program.
It s their listening and speaking and in particular their listening that is very
low. I remember one student arrived who almost got one hundred percent on
the placement test in the writing and the vocabulary and the reading, but he
could speak hardly a word of English. So he had to go down to a very low
level class because of this. So it has meant that we've had to sort of put in
more activities in the listening and speaking areas into the program.
The staff confirmed the observations of students' that the prior learning of English
was conducted through formal reading based courses and that this left students
with problems in dealing with aural and spoken English.
When I ask my students to give me some background as to how many years
they have been learning English and how they have learnt English it is usually
the same method, you know, I've learntfrom a textbook or I've learnt English
from a teacher who is not an English native speaker. So some of them have
actually been learning English for anything up to twelve, fifteen years. But
what they forget to talk about is for how many hours a week they have been
learning English and their lack of practice in spoken English. It is mostly
written work.
One teacher described how teachers needed to adjust their teaching to incorporate
more situated language teaching that assisted the students' spoken English. This
also involves approaching the teaching of English in a more informal manner.

The challenge is really getting or giving them the opportunity to speak
English in a more relaxed atmosphere. They have their classes, you either
teach them skills or context say in Geography but all of them, particularly
when they are coming from the one culture, I think although they have
academic listening and speaking as a subject, because we have so many
students from one nationality in particular we are having a major problem
getting them to practise speaking English, especially in a more relaxed
atmosphere. So getting their pronunciation improved. So I think there needs
to be more emphasis on this because they have to learn how to speak it and
build up their confidence.
This need for more spoken English practice and exposure was also seen to be
something that the mainstream international university students appeared to need.
One area identified as being of particular difficulty for students of non-English
background has been the formal tutorial presentation. A teacher spoke of the
strategies adopted in responding to this need
When the students come to me from the University they can't do their
presentations properly and the lecturers are complaining. I actually set them
on a program where they come and talk with mefor half an hour and we go
through some of their vocabulary and so on and then I put them on to a
particular program and then they come back. So it s drill, pronunciation
practise and then personal conversation.
In the context where communication skills are minimal the teachers also spoke
of the additional requirement to meet various pastoral and welfare needs that the
students had in adjusting to the Australian way of life and the university study
routine.
I think there is a double challenge as well for me in that I'm trying to reach
educational outcomes but also their welfare. There is more in terms of nurturing
and student s welfare which I never really had to worry about before.
Teachers' views of students were positive and they spoke of their students with
respect and understanding. They saw students as hardworking dedicated and
showing improvement in their proficiency as well as growing as individuals:
I'djust like to look at this the other way round. What often surprises me and
impresses me with the students is despite all the pressures which you have
talked about which are very real, how many of them survive and flourish and
do well and make the most of the experience and take it back with them and
it will be a turning point in their lives for many of them. It is difficult but
when you are twenty years old you can cope with that kind of difficulty and
it s good for you and it s a terrific experience.

Teachers spoke sympathetically of the efforts of their students and empathised
with their situation in having to demonstrate proficiency in both academic English
as well as colloquial English. The teachers spoke of students experiencing extreme
fatigue:
They also get exhausted. There is a nice fine line between the pressures of
getting through the course. They want that figure so they can get to Uni.
They've got that goal and exhaustion from learning and being able to deal
with all they have to learn and using the English language. At a Home stay
when they come home, you know quite often theyjust can 1speak anymore in
English.
Teachers were impressed with the commitment of students and made favourable
comparisons to Australian students who with the advantage of first language
status, failed to display the commitment and success of their overseas
counterparts:
I am overwhelmingly impressed comparing them with Australian students
at that level; many of whom I don't know because I haven't done research
into Australian high school students at the moment. But I would doubt that
very many of them could produce the sort of essays that our students are
producing with English as a second language and they are struggling with
both content and the actual language. I think basically a lot of them are
doing very well.
Many teachers spoke of the difficulties that their graduates experienced in the
mainstream university environment where they believed that university lecturers,
while well versed in their disciplines, lacked the skills to assist students in their
formal academic English.
I suspect and I have no evidence about this one way or the other is that the
non-specialist universities, staff who are specialist in their own subjects rather
than in English, really don't have any idea how little the students are
understanding them while they are lecturing. I mean I don 1know whether
this is right or not but it is a gutfeeling that I have and certainly they probably
don t have much preparation to help them to teach international students.
These challenges were seen positively as part of the changing nature ofthe English
I guess something else that works is the power of positive thinking, always
encouraging them and looking at the good, you know, the glass is half full
not half empty and encouraging people to keep going and keep their dreams
and their goals in sight no matter what the obstacles and saying that the
obstacles and problems are natural and normal and hopefully give
constructive criticism.

Teachers Talking About Teaching Global English
The teachers considered that the demands of the market and the need to qualify
for entry had reduced student's interests in English beyond the requirements of
academic English. There is confirmation of the vocationalisation of English but
one teacher suggested that the very nature of English had changed significantly
and that there was a new form of English:
Weare teaching people essentially who want to be able to go back to Shanghai
and Beijing and do better than they can now because they can use English.
The kind of English that we are teaching is, the phrase that I heard last week
is "this is starting to be called Off-Shore English ", that is an English which
is not the first language of anybody who is using it and which is therefore
stripped of a lot of its idiomatic richness and peculiar vocabulary. The
language of International Business ifyou like and the question then is to
what extent is that we should be teaching or do we actually try to teach them
some of the richness, the poetry and the beauty of this language and give
them access to the culture that they are going to be living infor three orfour
years. Where are the limits of our professional responsibility in that respect.
Teachers in the language college do not parallel the employment practices of
mainstream university, The English language school Beachway was a company
owned by the university and had been structured to compete on equal terms with
private language schools in the English Language Intensive Course of Studies
(ELICOS). This gave the university company flexibility in its employment
practices. Several teachers spoke of the way in which their work was considered
by their university community and how this positioned their work as a commercial
activity.
People often see the College as not being "real university" or they often get
very suspicious of our motives or where our money is coming from or what
function we actually are performing; the commercialisation of education as
not a pure form of academia.
They also spoke of the impact of the employment conditions which were
dependent on the ability of the university college to attract students and the
dilemmas in keeping a teaching workforce in place.
At the moment there is not enough workfor everybody. Most of us or those of
us who have got casual or sessional have got a few hours ... The supervisor
tries to spread it across to try to keep everybody.
As participants in the casual employment market, teachers spoke of the demands
that this places on the teachers' lives as having up sides and downsides that
contrasted with other teachers in schools:

The other side of that is that although we have insecure employment we also
have the strange situation where we don ~have regular holidays so we may
finish the end of a course, bang thefollowing week immediately you start a
new course with a new group of students. So we've got a fairly flexible .
Whereas I've got friends who are school teachers and they are getting regular
breaks. So that can be physically and psychologically challenging.
The teaching duties as mentioned before demanded social opportunities for
students and the calendar particularly around Christmas but have to be squeezed
into an intensive and demanding fifteen week period.
In the last cycle that I was working on it was a fifteen week cycle and it
straddled Christmas, the two week Christmas break and my students
desperately wanted to do things out there in the community. So they asked
me would I organise something. So we had a day in Kiama at the weekend.
They really want to do more things like that but the time restrictions don 1
allow them to do that. So at Christmas we had a bit offree time. They really
do want to get out there and see things and experience things but there s no
time.
Although they had experienced uncertainty in their employment conditions and
intensification of their work lives teachers spoke of a sense of achievement at the
end of courses and a sense of camaraderie that energised their work:
Ifeel terrific at the end of an ETS course ...when you have been through this
experience with this group of people and you have all worked very hard
together for two or three months and you do get something that is really
quite special at the end. I mean it is really sad because we have forgotten
most of their names. But there is a sense of "we have been through something
together and wasn 1it good ".
The importance of the social aspects of their work was also highlighted when
courses finished as a way of celebrating the achievements of students. However
the teachers suggested that this role was very important and the opportunities for
this to assist student achieve better outcomes with the spoken English but had
been neglected
At the end of the course we have a token barbecue or we take them on an
excursion but it is very, very limited. But in the General English course there
are attempts to have quite a few excursions but again they are basically
amongst themselves. There has been talk in the past of inviting other
mainstream students here or setting up debates or doing social activities or
maybe some work experience programs or volunteering out in the general
community.

Teachers confessed that while they saw the value of the social interactions, the
expectations that they would undertake these in an environment in which they
experienced uncertainty over their own employment and in intensified courses
were high. All the teachers saw the value of extra curricular activities. They
experienced dilemmas in responding to this need as they were already overloaded.
The teachers saw that the organization was seeking to remedy this.
Student welfare and student socialisation is one of the areas that the College
is trying to work on at the moment. We don't know what the answers are but
wejust know that we have to do more to get them out there in the community.
The importance of someone to negotiate interactions with the Australian
community was reinforced by the teachers experiences with students who had
seen the benefits to students who had been able to establish social networks and
felt that for those that experienced difficulties there was a need for this to be
done by in a more systematic structured way that had been experienced. One
teacher spoke of their experience of one successful student:
I was approached by one of my former students last year who had just got
backfrom Christmas in Thailand and she said she had actually joined up with
some University class. She had been studyingfor six months and now she said
she had the confidence and she had just gone along and joined up at the
tennis club and some other club and I thought that wasfantastic. But we need
someone. If universities could have someone like that or English colleges
attached to Universities could have someone like that, even part-time would
be good.
The teachers recognised the barriers to establishing communication between
international students and Australian students but pointed to several successes
that they had observed and experienced. One teacher recalled a case where a
more confident African student had taken up the challenge to establish contact
with the Australian students.
But then I saw one student who was from Africa and she had very good
English as well and she went over and she started the communication with
the Australian students. She broke the cycle of "us and them" just by asking
a question about what they do on the weekend. And then they started to
involve her and then she involved some of the Asian students. The Asians
found it very difficult to engage in conversation.
Many teachers observed how the environment of the classroom featured a diverse
range of political and social perspectives that characterised the Asia Pacific. The
classroom provided a place where many of the potential sources of tension and
division were often diffused by the goodwill that occurred in the classroom
L

I spoke to one of my students about that issue this week because half my
class at the moment are Chinese and half are Thai and there s one from
Taiwan. And I said to one of the Chinese "what is the relationship between
you and the Taiwanese" and he said "it s fine, we're good friends we just
don't discuss politics, it s a no, no, we don t discuss it at all ".
In this way the language classroom of the 21st century appears to be a place
intercultural negotiations of the diversity across the region are manifested in
complex ways.
Conclusion
The nature of teachers' work and language teaching in the global university is
characterised by a number of contradictions that are a direct consequence of the
intensified market in English language teaching. The English language teaching
industry features a competitive transnational market in which university bridging
programs are a major provider giving students access to university programs.
The principle objective of students according to teachers is the achievement of
entry requirements for English related to a selected study option. There is an
instrumental quality associated with language teaching that is directly related to
both the dynamics of the market and the objectives of the students to qualify for
entry into the academy. These dynamics of the market limit the nature and scope
oflanguage to a more discipline based or vocational teaching oflanguage directed
to fulling the needs of the academy. This reduces the opportunities to develop a
communicative approach that responds to some of the social and cultural aspects
associated with life as a student in Australia. In the opinion of some teachers this
also confined the opportunities for students to gain a broader understanding of
the English language. Indeed teachers identified a contradiction that many of the
students had learned English though text based means and that further academic
English did not directly respond to the need for the students to develop the spoken
and listening skills that they saw as essential for living in Australia as a student.
The teachers identified the importance of weighing up the competing demands
of wanting students to achieve particular educational goals but also the need for
students to have some exposure to the community. While aural and oral language
needs could be simulated in the language labs, they lacked authenticity and the
usage being voluntary was seen as patchy. They recognised the place for
recreational and community based English but for an already overcrowded
program structure, such programs added onto existing programs in a cost sensitive
and highly competitive industry are often difficult to sustain. However the need
for authentic local experiences and exposure to Australian English was seen as
an important feature in boosting confidence in dealing with the cultural challenges
L

for students living in Australia. Excursions and other recreational activities were
seen as key features in an ideal program to assist student negotiate the intercultural
aspects of Australian life.
The need for such programs was seen as particularly important in responding to
the diversity of students that typified the contemporary student body. Not only
was there an increasing diversity of countries such as China, Thailand, Indonesia,
Korean, Japan and Taiwan where most of the population are not exposed to English
but the diversity of age ranges was an additional challenge. Students as young as
15 years were now enrolled in programs and this placed a greater importance on
the support services and welfare services in supporting teachers. Many teachers,
while they recognised the need for such extracurricular support and counselling
within the work of the College, found it difficult to meet this demand themselves
in an already intensified work schedule.
Teachers spoke of the contradictions of uncertainty and intensity in their work as
the cycles of work determined by the markets were hard to predict. Teachers,
who were on short term contracts, found themselves often moving from course
to course with short timelines for preparation and familiarisation. They spoke of
the intense engagement during the ten-week period in some courses and sense of
camaraderie and achievement that both teachers and students had at a successful
completion. The troughs and down time experienced by many teachers was clearly
a problem in establishing a career in the area but in general the continued demand
for the programs ensured a regular source of work and the College co-ordinators
were seen to be sympathetic to the teachers and attempted to spread work around
and maintain a network of regulars to ensure that high demand periods were
adequately staffed. Nevertheless the patterns of employment and the nature of
the market suggest that such organizations are trapped in a "just in time mode"
of operations with the difficulties associated with capacity building being a
problem. The inability to give guarantees of regular work as well as the presence
of predatory competitors suggest stable staffmg is a priority for such organizations
but a difficult outcome to achieve.
The teachers spoke highly of the commitment and abilities of their students and
recognised the difficulties that learning language in the intensified mode produced.
Fatigue and frustration were seen as some of the outcomes of the programs for
students. Yet the teachers recognised that students demonstrated willingness and
a determination to do the hard work that was necessary to achieve success. They
also challenged perception that students were unwilling to tackle oral work and
to think critically and cited instances where students had undertaken successful
presentations and group work. Teachers suggested that one of the tasks they saw
as critical was to develop a shift from dependence on the teacher to an independent
mode oflearning. This transition was seen as a vital part of "enculturating" Asian

students into an Australian environment where the self-directed learning is an
essential part of the student experience. The use of critical literacy and many of
the discussion sessions were seen as foundations for this transition.
Even though teachers expressed confidence in many of their students'
development and satisfaction that the programs provided the basis for success in
the mainstream, university teachers also expressed less certainty about the
capacities of lecturers to respond to the language needs of students. They
recognised that discipline specialists could not be expected to be language experts
and in many ways the teachers compensated for this through such strategies as
not speaking slowly to ensure students were attuned to the type of delivery that
students would experience in the academy. Some level of overlap between the
College and the university was suggested but the mechanics of formalising this
seemed to be a difficulty that needed further work.
The intensified and programmed nature of the intensive language programs
suggests a one-way situation where Asian students unfamiliar with English are
passive and anonymous learners unable to establish a dialogue with Australians.
On the contrary, the impression from teachers and students, suggests that the
language programs are occupying a role as an excellent forum in which
intercultural, social and political discourses on Asia and Australia can be
mediated. These programs provide a forum for exploration on the nature and
character of Australia and its relationships to the Asia Pacific for potential
students. While the goals of such programs have an instrumental and reductionist
quality there is also an aspect to these programs that sees a meaningful
intercultural dialogue established when teaching features a communicative
focus, a commitment to self directed learning and curriculum that features a
critical and analytical focus.
References
Crystal, D. (2003). English as a global language. UK: Cambridge
Davies, B & Bansel, P. (2005). The time of their lives? Academic workers in neo
liberal times. Health Sociology Review, 14,47-58.
Habermas, J. (1990). The lifeworld and the system: A Critique of Functionalism,
Vol 2. New York: Polity Press.
Novera,1. S. (2004). Indonesian Post graduate students studying in Australia: An
examination of their academic, social and cultural experiences.
International Education Journal. 5(4,). 475-487.
Kell, P. Shore, S. & Singh, M. (2004). (Eds.). Adult education @21st
century.
New York: Peter Lang.
Singh, M., Kell, P. & Pandian, A. (2002) Appropriating English: Innovation in the
Global Business of English Language Teaching. New York: Peter Lang

Kell, P. & Vogl, G. (2005) English Ain't English: The Experience of Intemational
Students in an Australian University, Conference proceedings
International Literacy Conference, LITCON, Penang, Malaysia.
Singh, P. & Doherty, K. (2004). Global cultural flows and pedagogic dilemmas:
Teaching in the global university contact zone, TESOL Quarterly, 38(1),
9-28.
This research was supported by a grant from AP-EPRIlKEDI(Korean Educational
Development Institute) under a program of the Global Development Network.
All opinions expressed are those of the author(s) and have not been endorsed by
AP-EPRIlKEDI or World Bank/GDN.

Adult Learners in Higher Education:
Learner Engagement and Literacy-related Issues
Sarjit Kaur
Abstract
This paper attempts to explore learner engagement and literacy-related issues
among adult learners in a higher education context in a public university in
Malaysia. 25 final year students in the B.A. English Language and Literature
Studies (ELLS) programme in Universiti Sains Malaysia provide insightful
comments on their learning experiences and literacy-related issues affecting their
academic journey. Based on student responses in focus group interviews and
students' journal entries, the paper examines the life stories of these adult learners
and their views on learner engagement and literacy. This localized approach aims
to provide literacy educators with a more comprehensive understanding of the
complexities surrounding adult learners' learning experiences.
Introduction
"I consider myself very fortunate to be able to pursue my university education
after all these years. Being brought up in a traditional Chinesefamily, it was drilled
into my head by myfather that educational opportunities among us siblings isfirst
and foremost reserved for the males. My father sponsored my younger brothers'
education and I was advised to marry and settle down. After teachingfor 10 years,
Ifinally applied to study for a degree course at university. Being at university has
taught me to appreciate many things. Ifeel that this opportunity has opened many
avenues for selfimprovementfor me" [Chinese female, 43 years old]
"When Ifirst came to university, I was assailed by many fears and anxieties and
I felt inadequate among young students who came straight from Form 6. I must
say that now I have learned a lot in my academic journey at university. Being
able to comprehend academic articles, improving my English proficiency, writing
a good assignment, expressing my ideas well during tutorials, doing project work
with my peers; really all these skills are the reasons why I enjoyed my tertiary
experience so much" [Malay male, 35 years old]
"I always thought there was one answer available to every question but being at
university has opened my mind to the view that there are so many ways to interpret

a theory or model of learning. It has also been an enlightening experience to
work in groups on various projects. Initially I assumed that things around me
had a linear relationship but now I feel I have grown intellectually and I feel
more equipped to handle and solve problems in my teaching life" [Indian female,
31 years old]
These excerpts were written by adult students who were pursuing university
education on a full-time basis after having taught in primary schools for a period
of between 6-19 years. What evidence of literacy, generic skills and life stories
can be found in their comments? How can their experiences shape literacy learning
in higher education? The issues of understanding adult learners' experiences and
their literate behaviours have been contentious in many adult education circles
in Malaysia (and in the Asia Pacific region) for many years. In the Malaysian
education system, the purpose of students attending higher education institutions
in order to pursue degree programmes in various academic disciplines is clearly
to prepare the younger generation for further economic and technological
development in Vision 2020 (Sixth Malaysia Plan, 1990). Educationists in
Malaysia share these views as they see increased educational opportunities in
the sphere of lifelong learning as a behavioural manifestation of man that
communities, societies and nations should inculcate in their populace (Bajunid
& Said, 2002; Lowe, 2002).
In recent years, the issues surrounding what counts as being literate among adult
students in tertiary settings have undergone much change. The dawn of the third
millennium has brought significant changes in every professional environment,
including the field of education. Today, this contemporary and globalised
information revolution (assisted by rapid developments in educational technology)
has opened an entire network of information retrieval possibilities to instructors
and students in various educational contexts. Some of these IT-related advances
include the use of multimedia, the internet, computer conferences, list serves,
relational databases and many other innovative technology-related inventions.
Under such circumstances, knowledge gained yesterday is no longer sufficient
to equip an individual's literacy needs for a lifetime. For the most part of the last
century, adults in Malaysia were considered literate if they had completed their
Form 3 or Form 5 education and could read and write in English or Bahasa Melayu.
However, these definitions do not work in today's complex and globalised world.
Beck's (2000) conceptual disruption ofthe globalization discourse provides most
educators with a useful starting process. Here, he makes a distinction between
globalism (manner in which globalization has become an ideology), globality
(refers to world society) and globalization (denotes a processes through which
sovereign national states are criss-crossed and undermined by transnational actors
with varying degrees of power, orientations, identities and networks) (Kenway,

Adult Learners in Higher Education 137
Bullen & Robb, 2003). Indeed, scholars have increasingly pointed out to the
contextual nature ofliteracy; they contend that what it means to be literate depends
to a large extent on the situation in which an adult learner operates. The following
examples illustrate several instances:
Literacy is not merely the capacity to understand the conceptual content
of writings and utterances but the ability to participate fully in a set of
social and intellectual practices. (White, 1983:56)
Literacy is not just the simple ability to read and write ... by possessing
and performing these skills we exercise socially approved and
approvable talents. (Cook-Gumperz, 1986:1)
[Functional literacy is the] possession of, or access to, the competencies
and information required to accomplish transactions entailing reading
and writing [in] which an individual wishes - or is compelled - to
engage. (Kintgen, Kroll & Rose, 1988:263)
Education authorities have adopted these context-bound views of literacy. Many
similar definitions of literacy have been purported by other experts and it is
interesting to note that most of them make good common -sense. How do these
definitions frame literacy thinking among adult learners in higher education? To
what extent do university teachers have to understand these students' needs and
experiences when planning instructional activities that stress on learner engagement
in an effort to promote meaning making? However, is it possible perhaps that most
of these defmitions of literacy focus too much on skill to the exclusion of will?
That is, literate adult learners not only know how to read and write and display
literate behaviour in academic settings but also choose to acquire literate skills to
enable them to do well academically. Most definitions of engaged learners,
developed by National Literacy Research centres worldwide describe fluent, adult
readers as having the desire to read and use literacy (motivation); the skills and
abilities that allow readers to recognize print, understand it, and interact with it
(strategies); information about reading and how to obtain ideas from the written
word (knowledge); and the ability to learn from and with others while using reading
skills and abilities (social interaction) (Baumann & Duffy, 1997).
This study with adult learners in a higher education context is based on this
comprehensive definition, which embraces literacy abilities and literacy choices
and attitudes. In this article, I develop the rationale for this approach in adult
education contexts and describe how adult learners express their views about
their life experiences, learner engagement and literacy-related issues. These
student insights will direct adult educators to offer students opportunities to
become engaged readers and writers in an academic context.

Life Stories of Adult Students in a University Setting
Adult students come from varied family backgrounds and most have interesting
life experiences that help shape the manner in which they display literate
behaviours in academic settings. It is evident that most adult students have clearly
defined roles when they pursue higher education after having worked for several
years. Many too have had to juggle numerous role responsibilities (domestic,
financial, work-related and others) in addition to their role of being full-time
students in a university setting. This study involved 25 full-time adult students in
a public university (mostly primary school teachers) who volunteered to keep
journals for their final semester of their degree programme. These participants
were students in the English Language and Literature Studies (ELLS) degree
programme at the School of Humanities, Universiti Sains Malaysia during the
Semester 1, 2002/03 academic session. For the entire 15 weeks of the semester,
they wrote journal entries about their background stories, their views about their
academic experiences and issues relating to literacy. The participants comprise
10 males and 15 female final year students. The participants also took part in
focus group interviews (five students in each group) conducted by the researcher.
Based on their written responses, it seems apparent that nine of the adult students
had to struggle against many odds to achieve their dream of pursuing a university
education. Some of the interesting themes raised by these adult students related
to social injustice, rigid family upbringing and lack of opportunity. The following
excerpts illustrate this:
"My home environment was very structured. Coming from a rigid patriarchal
family, I was indoctrinated into believing that education is not important for
girls, as we would end up in the kitchen. Myfather threatened to stop my education
but I insisted to continue under the condition that I would not neglect my
household chores. Since my family was poor and we lived in a rural area and
being the eldest in a family of seven children, I had to attend to the toddlers. I
had to toil daily to carry out the household chores. If I was caught reading a
book, I was reprimanded for neglecting my chores. Even during my teacher
training days in college, I had to contribute my meager allowance to support my
family financially. I was told that a girl must practise self-denial and self-sacrifices
for thefamily. When myfather became financially stable, he sent my three brothers
overseas to further their studies. I felt the injustices of sexual discrimination
when my brothers inherited substantial sums of money from my father and the
girls did not get any money. That 50 why I broke out from this socio-cultural
environment and I decided to apply for university admission tofulfill my goal of
furthering my tertiary education. I also wish to serve as a worthy role model to my
daughters" [Chinese female, 46 years old]

In the above excerpt, it can be seen that this adult student had to overcome numerous
obstacles existent within the structure of her home environment before she could
pursue her university education. During the focus group interview, a few other
students raised the theme of gender inequality that existed in several traditional
Chinese families and they discussed the unfair treatment awarded by their patriarchal
families in only advocating educational opportunities to the male members of the
family. However, most of the female Chinese students accepted that this did happen
to them but that they were willing to make such sacrifices so as not to "upset my
old-fashioned parents" [Chinese female, 42 years old, Focus Group Interview].
The following excerpts are taken from students' journal entries:
HI have been applying to pursue my university degree for the past 5 years but
each time I apply, my school headmaster says he can ~afford to let me go. It has
been very frustrating for me but I was really pleased that my persistence paid
off. I've had to struggle with my family life and it hasn t been easy for me as my
husband is an insurance salesman and often travels outstation, leaving me by
myself to manage my three school-going children. I am proud though of my
motivation to do well in my studies and this is a good life skill for me. My mother-
in-law, being traditional in her thinking, is not happy that I'm attending university
but luckily my husband supports me in this. " [Indian female, 35 years old]
"Since my childhood days, I have only been exposed to the Malay language: at
home and at school. It never crossed my mind that one day 1 would be majoring
in English Studies at university. 1 began to enjoy learning English at school
when 1 was in Form 4 as I had a very dedicated teacher who made me enjoy
English as a subject. Through her, I began to read more English books, watch
English programmes on TVand communicate more in English with my classmates.
My main reason to obtain a university degree is my motivation to show my parents
and my in-laws that 1 have been able tofulfil my life goal of becoming a trained
English language teacher and to disprove their belief that Malays cannot speak
English well. Since I am a Malay who lives among Malay people, 1 now realize
that my community does respect Malay individuals who can communicate well
in English as long as the person remains humble and stays true to cultural values
that have been passed down our generation. I realize that my 3 children and my
husband are the motivating factors that make me do well in my course. My
husband has been helpful in looking after our kids while I'm attending university
full-time. We have had to make many sacrifices but I think these sacrifices have
brought us closer". [Malay female, 32 years old]
"I came to university after teaching for J 6 years in primary schools. I'm the
third child in a family of seven. My father is a farmer and my mother is a full-
time housewife. They were very pleased with my entrance to university as they

consider me a 'late bloomer '. Although I was accepted after my second
application, I'm grateful as some of my colleagues have not been so fortunate.
With a university degree, I stand a better chance of being promoted to the post of
a Senior Assistant or a headmistress for a Grade B school. Being a student again
has made me realize that I can now become a better English or ESL teacher
when I return to East Malaysia as most of my students 'mother tongue is Melanau,
their second language is Malay and their third language is English. My university
experience has equipped me with more teaching strategies that I can use with my
students ", [East Malaysian Melanau female, 33 years old]
"I taught for 16 years prior to my enrolment in USM. Initially I created a
psychological barrier within myself, which was detrimental to my academic
performance as I didn ~feel comfortable being among young students in my
course. My age also posed some problems as I couldn t remember facts easily, I
went blank at times during exams or semester tests, I had a low self-esteem for
some courses and I had fears that I might not graduate with my peers. I have
always been able to do well in my coursework requirements as I enjoyed doing
course assignments and was capable in expressing my thoughts during tutorials.
My main problem was I kept being assailed by my negative thoughts and I began
to envy my peers who seemed to handle pressure better". [Chinese male, 41
years old]
From the above journal extracts, it can be seen that many adult students overcame
the obstacles that were in their way to pursue their university education after
having worked as primary school teachers for several years. During the focus
group interviews, the emergent theme of being determined to overcome life's
obstacles was discussed very openly and candidly by most of the adult students.
Clearly the motivation to enrol for a full-time university course was the main
factor in helping the adult students to overcome various obstacles in their lives.
Most of them consider the value of a university education to be an important
factor in helping them perceive themselves more positively and some of the
students value the importance of being good role models for their children and
also for their future students.
Engaged Learners
Very frequently adult education contexts seem based on the assumption that, if
learners work hard on taught academic skills and conventions, they will have
'acquired' the necessary literacy skills for success in academic life. However, the
opposite is more often the case within adult education contexts. Adult students
need to be instructed in matters pertaining to acquiring academic literacies as
most of these students come from varied work backgrounds and thus look forward

to instructional activities that aid them in acquiring specific academic skills. In
discussing the instructional paradigms that are traditionally used in institutions
of higher learning, the term "literacies" is more appropriate as it helps to move
the debate forward beyond the single set of basic skills required to declare oneself
to be functionally literate. In today's higher education contexts, learners have to
equip themselves with various abilities and skills so that they can negotiate the
way they make meanings (Kaur, 2001; 2005). For the adult student in higher
education, campus life is a new experience and involves a whole range of registers
and discourse practices that affect the way/s the student negotiates meaning in
an academic context.
Higher education educators should realize that learning has most impact when it
requires active engagement from the learners or when it is realistically linked to
adult students' working experiences. In other words, the instructional activities
should make connections with what exists beyond the classroom. In this sense,
any instructional activities which employ authentic reading and writing tasks
will help promote motivated and engaged learners. Indeed, early proponents of
learning considered interest to be of primary importance to learning (Dewey,
1913; James, 1950). In recent years, more scholars are in agreement with the
idea that, when students have both interest in what is being taught and access to
interesting academic materials, learning, motivation, effort and attitudes will
improve (Knowles, 1984; Prosser & Trigwell, 1999). More recently, other studies
have shown that authentic instruction led to more positive changes in adults'
literacy practices outside the classroom (Kaur, 2003; Padak & Bardine, 2004).
Many teachers in higher education commonly view teaching as a transmission of
knowledge of authoritative content or the demonstration of procedures. Entwistle
(1998) advocates a re-conceptualisation of the relationship between teaching
and learning and states that the guiding principle is that learning outcomes depend
on the interaction between the characteristics of the student, the teaching style
and the methods of the teacher and practices of the department and institution.
Entwistle's (ibid) stance is that of liberal humanism and it is deeply rooted in a
view of education as a partnership rather than as an authoritarian transmission of
information from the expert to the ignorant. Knowles (1984) too advocates a
similar inclination towards the humanistic paradigm, which rests on the felt-needs
rationale in meeting adult learners' felt needs. This means that in discussions
concerning literacy practices of students, educators must take into account the
"interactions that continuously occur between learners and the settings when
they engage in cognitive activities" (Darvin, 2006:398). The following excerpts
highlight some of felt needs expressed by adult learners in this case study:
"To me being immersed in my courses is what engagement is all about. Some
course assignments are very straightforward and don't require us to connect

with our lives as teachers or students. Many of my friends won ~ complain as
these assignments are relatively easy. I like challenges so I've enjoyed
assignments or projects that allow us to conduct small-scale research studies in
schools or organizations. I like this bridging aspect of my learning but
unfortunately very few courses had such requirements. Most of my learning has
been rigidly based on the course so my suggestion for lecturers would be to get
us more connected with the realities of language learning theories or models in
second language Malaysian classrooms" [Chinese female, 42 years old]
This issue was also discussed during the focus group sessions. Most adult students
felt that the idea of being involved in a meaningful way in their academic tasks
was something they valued and in this sense, they appreciated lecturers who
provided them with learning projects that allowed them to link theories with
practice. Some of the students lamented that in some courses, most of the
assignments were too "theory-based and did not provide avenues for me to learn
anything of significance" [Chinese male, 39 years old, Focus Group Interview].
In other focus group sessions, the students discussed that they enjoyed being
involved in group projects.
The following excerpts are from students' journal entries:
"Most coursework requirements for my degree programme have been tests and
assignments and I've always struggled to do my assignments. I don 1like group
assignments as some group members are lazy and I end up doing most of the
work; many lecturers don't realize this and wefeel upset that our group members
share the good grade without putting in the effort. I've enjoyed some courses
where the lecturer holds discussions and gets us to air our views critically; these
tutorials are challenging as I enjoy expressing my views but some of my colleagues
hate this (probably because their English proficiency is not as good as mine). I
also like individual presentations as we get to discuss our contributions infront
of the class, using various visual aids; as the preparation of these aids require
us to show our computer literacy skills" [Indian female, 36 years old]
"For me, being from a Chinese-medium school, doing many assignments has
been difficult especially for Literature courses. I'm always conscious of my
English when compared to my Indian friends who speak so well. This has always
made me shy, timid and anxious during tutorial presentations and I've never got
high marks. I seem to do better in my final exam though and my grades have
been good. I like group projects but not many lecturers allow us to do project
work assignments" [Chinese female, 28 years old]
During the focus group interviews, several adult students echoed similar opinions
in relation to their English language proficiency and group-based assignments.

About 40% of the students stated that they preferred individual assignments for
their Literature courses as this allowed them to explore ideas more creatively
and critically. There were some problems with group assignments but not all
were negative comments though: some reasons cited was the difficulty in getting
all group members to meet at appropriate times which did not clash with their
domestic duties, distance from campus or not having a home computer. However,
most adult students felt that group projects did have several benefits as it helped
them to get to know each other better, promoted better goodwill and good
teamwork and helped them to enhance their problem-solving or analytical skills.
Student's Views on Literacy
In the same way that adult learners discuss their life stories and learner engagement
strategies, they also candidly wrote about their views relating to academic literacies
in higher education. It is important for educators to look at the unique problems
associated with adult students so that we can promote learning that helps all our
students evolve into productive world citizens (Taylor, 2005). I believe that there
is much that literacy educators in higher education can do to improve literacy-
related issues for the students we are entrusted to teach. It is good for educators
to reflect on our practice to question whether we always remember to be sensitive
to the individual learning pace of each adult student, as well as the student's
learning style. We might then seek to employ innovative teaching strategies that
build on these students' current interests in ways that are sensitive to their
individual development and emotional needs. The following excerpts serve to
highlight some of the adult students' writings about literacy-related issues in
their academic journey:
"Most of my lecturers are good but I believe some of them assume that we know
everything related to being literate academically. In myfirst year, I had to acquire
and learn the art of comprehending research or journal articles by myself. It
wasn t easy as my lecturers just make the assumption that mature learners can
read well! It would have been nice ifwe were shown how to compartmentalize the
various sections of a journal article etc. I wasn ~computer-literate when I came
into uni. I had to learn computing skills in my own spare time as all assignments
had to be done using Microsoft Word. My view of being literate now is that an
individual needs to keep abreast of all changes around our environment and to
be willing to keep an open mind to learning new things that will help us become
better persons or better teachers" [Chinese male, 38 years old]
"What is literacy? To me its a process of becoming an all-rounded person who's
not afraid of learning new things. It s also aprocess of becoming more articulate
in expressing one s views in reading or writing. Being literate in reading and

writing is an essential part of being afunctional university student. In my tertiary
experience, I've had to handle various challenges (academic, personal, social)
and I'd like to see lecturers helping us out more on this sphere though-they
need to give us assignments or projects too to help us connect with the real
world". [Indian male, 31 years old]
The above views on literacy were also echoed by other adult students during the
focus group sessions. While most adult students are able to extrapolate on such
issues, there were a few students who faced some difficulty in expressing their
ideas on what counted as being 'literate' but they got the idea in the course ofthe
group session when they listened to their course-mates discussing their views on
literacy. During the focus group interview, one student highlighted the idea of
literacy of being "reflective, that is I need to understand what I learn so I can
apply it to my concrete situation in the classroom". [Indian female, 30 years old,
Focus Group Session].
The following excerpts were gleaned from students' journal entries:
"Some of my lecturers really touched my heart and to me being able to touch the
hearts of students by helping them cope with their understanding of the subject
is what the business of teaching is all about! So, to me a lecturer who can guide
us towards this path has my vote as this instructor shows sensitivity and empathy
of students' situation. Yes, I've acquired many general literacy skills - I learned
about time management, working in a team for projects (picked up literate
behaviours of understanding cultural literacy), appreciated assignments that
had us employ problem-solving skills etc. Most of all, I now value good literate
behaviours of my students in class and I feel more equipped to identify various
literate behaviours ". [Chinese female,33 years old]
"Before I came to university, my view of literacy was that of being able to read,
write and do arithmetic. But being involved in studies at university has made
me realize that literacy has to be thought of being in the plural [literaciesJ as
there are not only many types of literacies, there are also many types of literate
behaviours exhibited by people around us - my peers, lecturers, university
support staff, lab technicians, and others. I'd like to think that as a mature
student, I'm leaving university equipped with skills and strategies that can
help me become a better educator; that s what being literate professionally
means to me. Now I feel energized as I feel I can develop better teaching
strategies and bring in new activities for my future learners". [Malay female,
34 years old]
These excerpts from students' journals show that in the landscape of their
academic journey, adult students also experienced new challenges and that

these challenges have prepared them, to some extent, to think about expanding
their teaching styles. Their views on literacy seems to incorporate broad
definitions of the term, to include activities and topics that they will use to
teach their students when they return to teaching after graduating from
university.
In one of the focus group sessions, the adult students discussed their teaching
experiences and used some successful lessons to explain how they perceive
literacy education. An adult student teaching a Primary 3 classroom explained
how she used authentic materials to help promote interest in reading among
her students: "I used to ask my students to do comprehension questions from
the prescribed textbook and workbook but I felt they were disengaged when
they merely answered comprehension questions. Then when I used authentic
texts, or read new stories to them or got them to do role plays etc. they became
more engaged in learning" [Malay female, 35 years old, Focus Group Session].
This adult student said she understood that 'literacy' as a concept needs to
incorporate and tap into numerous skills and abilities of students to make their
learning more engaging and fun. In other focus group sessions, the adult students
discussed their views of literacy as being a collection of activities and skills
that allowed them to incorporate knowledge from various sources in a
comprehensive manner. Generally, most of the adult students' notion ofliteracy
is plural and this concurs with many literacy experts who are of the view that it
expands from the psychological to include the sociocultural and finds that what
constitutes being literate depends upon the demands of time and locale
(Lankshear & Knobel, 2003; Heydon, Hibbert & Iannacci, 2005).
Conclusion
As literacy educators, we must listen to our students' views so that we can discover
better ways of empowering our students. This paper set out to examine some
implications of adult students' views on literacy, learner engagement and their
life stories so that literacy educators can learn from these insights. The journals
kept by the adult students provided a place for their private reflection on many
literacy-related issues; students did not feel compelled to share their views with
others and it provided them with a platform to reflect assumptions about optimal
adult learning situations.
What seems apparent is that these adult students' views obviously pose some
challenges to literacy educators in the higher education sector. What these excerpts
can do is possibly highlight to educators the fact that adult students' course
experiences may have become too narrowly defined by university authorities,
by the metanarratives of marketing and accountability concerns. Adult students

need to given special consideration as they are a significant force, a new breed of
learners in higher education institutions in Malaysia. To help guide adult students
to cope with the literacy demands of higher education, we need to help them
deconstruct their own knowledge, beliefs and practices as well as those that
surround them. One way is to provide open channels of communication between
students and educators so that their learning needs are not marginalized in higher
learning. By looking at localized contexts, literacy educators can be challenged
to take heed of adult learners' views about learning so that they can then plan
learning objectives that answer to adult learners' views and felt needs relating to
literacy-related teaching and learning issues.
References
Bajunid, LA. & Said, H. (Eds.). (2002). IntegratedApproaches toLifelong Learning:
Papers Presented at the ASEM International Conference on Lifelong Learning.
(Preface: pp. iv-vi). Kuala Lumpur: Asia-Europe Institute, University of
Malaysia.
Baumann, J.; & Duffy, A. (1997). Engaged Reading for Pleasure and Learning:
A Report from the National Reading Research Center. Athens, GA: National
Reading Research Center.
Cook-Gumperz, J. (1986). Introduction. In J. Cook-Gumperz (Ed), The Social
Construction of Literacy, pp.I-15. New York: Cambridge University Press.
Darvin, J. (2006). "Real-world Cognition Doesn't End When the Bell Rings":
Literacy Instruction Strategies Derived from Situated Cognition Research.
Journal of Adolescent & Adult Literacy, Vol 49 (5): 398 - 407.
Dewey, J. (1913). Interest and Effort in Education. New York: Houghton Mifflin.
Entwistle, N. (1988). Improving Teaching Through Research on Student Learning.
In J.J. F. Forrest (ed.), University Teaching: International Perspectives, pp.
73-112. New York: Garland Publishing.
James, W. (1950). The Principles of Psychology. New York: Dover.
Heydon, R.; Hibbert, K. & Iannacci, L. (2005). Strategies to Support Balanced
Literacy Approaches in Pre-and Inservice Teacher Education. Journal of
Adolescent & Adult Literacy, Vol 48 (4): 312 - 318.
Kaur, S. (2001). Negotiating Literacies in Higher Education: Adult Learners and
Project Work. In M. Kalantzis and A.Pandian, Literacy Matters: Issues for
New Times, pp. 115-129. Melbourne: Common Ground Publishing.
Kaur, S. (2003). Investigating Academic Achievement and Student Evaluation of
Teaching Effectiveness in Higher Education: A Case Study. Unpublished Phd
thesis, Universiti Sains Malaysia.
Kaur, S. (2005). Student Evaluation of Teaching Effectiveness: The USM
Experience. Journal of Language Teaching, Linguistics and Literature, Vol.
10: 37-48.

Kenway, J., Bullen, E. & Robb, S. (2003). Reshaping Education in Globalising,
Tribalising, Hybridising Times. In S.Yoong (Ed.), Proceedings of the
International Conference on Globalisation and Multicultural Perspectives
in Education, pp.22-44. School of Educational Studies, USM: Penang.
Kintgen, E.; Kroll, B. & Rose, M. (1988). Perspectives on Literacy. Carbondale:
Southern Illionois University Press.
Knowles, M.S. (1984). Andragogy in Action. San Francisco: Jossey Bass.
Lankshear, C., & Knobel, M. (2003). New Literacies: Changing Knowledge and
Classroom Learning. Buckingham, UK: Open University Press.
Love, M.S. (2005). Multimodality of Learning Through Anchored Instruction.
Journal of Adolescent & Adult Literacy, Vol 48 (4): 300-311.
Lowe, V. (2002). E-education for Accreditation of Prior Learning. In I.A.Bajunid
& H.Said (Eds.), Integrated Approaches to Lifelong Learning: Papers
Presented at the ASEM International Conference on Lifelong Learning, pp.
168-174. Kuala Lumpur: Asia-Europe Institute, University of Malaysia.
Padak, N.D. & Bardine, B.A. (2004). Engaging Readers and Writers in Adult
Education Contexts. Journal of Adolescent & Adult Literacy, Vol. 38 (2):
126-137.
Prosser, M. & Trigwell, K. (1999). Understanding Learning and Teaching: The
Experience in Higher Education. Philadelphia: Open University Press.
Sixth Malaysia Plan 1991-1995 (1990). Kuala Lumpur: Percetakan Nasional
Malaysia Berhad.
White, J.B. (1983). The Invisible Discourse of the Law. In P.L. Stock Essays on
Theory and Practice in the Teaching of Writing, pp. 56. Boynton Cook.

THE INTERNET MILIEU: INDIVIDUALISATION WITHIN A
GLOBALISED COMMUNITY
Lee Siew Chin and Lin Luck Kee
Abstract
Communication technologies have become deeply embedded in our lives,
mediating the ways in which information is presented. Due to the global nature
of this channel of communication, the world has shrunk and members of the
internet may share similar cultural norms of thinking and behaving. Yet,
paradoxically, the Internet is personal in that each individual has an interactive
opportunity in choosing the options that can expand the breadth and depth of the
information they are reading, who they interact with, and the means to achieve
that interaction. These options can be expressed through a variety of media
techniques. This paper is based on a study of selected websites hosted in English.
It looks at language use in the Internet and illustrates the paradoxes between
global and individual mediations of meaning.
Globalisation and the Internet
Globalisation as a phenomenon is not new; but in the last two decades it has
become a much discussed issue. People have become increasingly linked to each
other as a result of advanced developments in technologies. Communication is
multidimensional and goes in tandem with increasing transnational movement
of goods and services, and of people. It has resulted in a rapid turnover of ideas,
of images, and of ways and behaviours (Randeria, 1998 in Tetzlaff, 1998).
One of the facets of globalisation is de-borderization and de-spatialization on
one hand; and qualities of compaction and interlinkage on the other (Tetzlaff,
1998). Since the 1980s advances in digitised technologies starting with the
computer has enabled speedy dissemination of information, making it a totally
interconnected marketplace that is unhampered by time zones or national
boundaries. The very nature of increasing interdependence and interaction
between people in disparate locations has eroded the primacy ofthe nation-state,
blurring socio-political and economic boundaries creating a global village so to
"

speak. Borderlessness has transported the venues of interaction into a spatial
venue beyond geographic sites into a state of being where everyone is linked
through digitised mediums, the Internet being one of them.
Through the Internet, there is a flow of ideas, information, values and know ledges.
As a result, there is an expansionist impact seen in the pervading adoption of a
set of universal values and ways of being, as exemplified in the way people browse
and surf the Internet. However, digitised communication by nature and limitations
in terms of the capacity of the hardware and its accompanying software also tend
to dictate the ways in which information can be accessed. The protocols of access
then shape how the information is presented. This has shaped the discourse in
the Internet through the ways of usage; an example is the way texts in websites
are organised and presented. Since the presentation in websites are bound by the
nature of the software that enables information to be hosted on the Internet, there
would be some common approach towards accessing web-based texts. This means
that everyone who uses the Internet only needs to click the 'search' icon - implying
a sameness in behavioural patterns. Thus, we may argue that similar ways of
behaviours mean universality, would equate to an environment that encourages
the deletion of individualisation, resulting in a faceless, nameless mass. This
paper argues that because the ways of access are universal, and standardised, it
does not necessarily mean that the user has lost his/her individuality in the Internet.
It aims to illustrate that although web sites perpetuate a way of being that
is communal and global in terms of a common set of navigational and
browsing strategies; yet each user is individualised. It explores how these
strategies are staged linguistically and semiotic ally in selected websites in the
Internet.
The Internet as a New Media
In recent years, a new type of media output has emerged; one that is enabled
through digitised technology. This domain encompasses computer-mediated
communication (CMC) and digitised telecommunications with computers and
cell phones being the hardware that enables the media messages to be relayed
and displayed. In the case of computer assisted information output, there are
five internet-using situations containing languages of their own that are
significantly distinctive, viz e-rnai ls, chat groups - synchronous and
asynchronous, virtual worlds, and worldwide webs (Crystal, 2001). These
outputs are distinctive in terms of the function or use of these texts, and
thereby, shape the forms of the texts. Since these texts are bounded by their
specific goals, they can be typed as sub-genres within the computer mediated
texts (see Table 1).

6 hazita azman

More Related Content

What's hot (19)

Viewers also liked (9)

Similar to 6 hazita azman (20)

Recently uploaded (20)

6 hazita azman