7 operation assignment 2
- 1. Name: Phạm Hưng Thịnh Number: 332959 Course: BUS 330 Code: HC12B Instructor: Paul McAfee Assignment: #2 Team project that I am on: Customer Service 1) Write a short description of your role, and your personal responsibilities, on your class project. My role in my team is collect opinion from the customer, explain to customer about our products and services and give the opinion of the customer to other team to improve the quality. I’m also joining with my Vice President, Mr. Hieu to make tiramisu to sell to our customers. 2) Why would your Vice President hire you for the job? I’m good at understanding customer’s needs, I know how to communicate with different kind of customer, I know how to persuade people to buy product and my colleague to listen to what I have to say and make them believe in it. I’m also a hard working person. So if my Vice President decides to choose me for the job. In the future, he will find out that I’m worth much more than just a staff.
- 2. 3) Create a Customer Benefit Package (CBP) drawing for your services. Customer Service Staff Sales and marketing skills Collaborationskills Communication skills Diagnostic skills
- 3. 4) Create a proposed Gantt chart for your services, starting on Monday, 13 April, and ending on Friday, 15 May. 13 April 14 April 15 April 20 April 21 April 22 April 27 April 28 April 29 April 4 May 5 May 6 May 11 May 12 May 13 May 15 May Collecting Feedback Analyze Give Feedback to other team Make Tiramisu Shipping Review the project 5) Describe your Core Competencies. My expertise is my communication skill, which will help me a lot in my profession. When the customer have problem with the company’s service or product, the first thing they want to do is to contact with the company and complaining about the problem. What they need is someone that do listen to them, give them an apologize and give them the better thing for the next time, not the one that try to protect their product or service, ignore what the customer said and try to anger them. I know what the customer really need, make them feel safer when they use the company product. So with me, the company may improve the quality in their Customer Service team and it can make the company stronger.
- 4. Phạm Hưng Thịnh 332959 BUS 330 – Operations Management Time log April 21st, 2015 Paul Mcafee Team: Customer Service Date Start Time FinishTime Time Description April 6th 2015 7:00 9:00 2:00:00 CollectFeedback April 6th 2015 9:00 10:00 1:00:00 Analyze Feedback April 6th 2015 19:00 22:00 3:00:00 Make Tiramisu April 7th 2015 7:00 7:30 0:30:00 Give Feedback April 7th 2015 8:00 10:00 2:00:00 ShipTiramisu April 7th 2015 19:00 22:00 3:00:00 Make Tiramisu April 8th 2015 8:00 10:00 2:00:00 ShipTiramisu April 13th 2015 7:00 9:00 2:00:00 CollectFeedback April 13th 2015 9:00 10:00 1:00:00 Analyze Feedback April 13th 2015 19:00 22:00 3:00:00 Make Tiramisu PeriodTotal 19:30:00