9 Hyperion Performance Myths and How to Debunk Them
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The document discusses and debunks nine common myths about Hyperion performance management, providing insights into how proactive management, automated processes, and integrated tools can enhance efficiency and reduce problem resolution times. It presents case studies from various industries illustrating the practical benefits of using Datavail's solutions to address these misconceptions. The overarching theme emphasizes the importance of adopting advanced data management practices to optimize performance and collaboration between IT and finance.
9 Hyperion Performance Myths and How to Debunk Them
- 1. 9 Hyperion Performance Myths and How to Debunk Them
- 2. www.datavail.com 2 Chuck Czajkowski, Solutions Architect Over 20 years IT and Networking experience On the support team at Hyperion Solutions in the early 2000’s working as an Environmental Support Lead handling complex issues Product Issues Manager for the Common Technology Group at Oracle after acquisition Worked closely with many dev teams (HFM, Planning, Essbase, FDM, Workspace, Shared Services, Weblogic) to facilitate worldwide support training for new releases, patches (PSEs/PSUs), and ensure overall stability and functionality. Joined the Accelatis team at the beginning of 2014 supporting all customers currently running the platform. At Datavail, works with the Sales and Marketing team to identify and create solutions for new and existing customers Presenter
- 4. www.datavail.com 4 We are data specialists: Databases, Analytics, and Application Data Integration Largest data management firm in North America with over 600 DBA’s and 200developers / consultants delivered in an onshore/offshore, 24x7 model 13+ years delivering data services 300+ customers with average customer life of 7 Years
- 5. www.datavail.com 5 Our Range of Data Services Health Checks & Assessments Upgrades Data Migration OBIEE & Hyperion Consulting Development, Tuning, Automation Data Warehouse Build & Optimize DevOps (Deploy & Automate) Project Services Data Development Services 24x7 In-Office Coverage Monitoring & Incident Response w/ SLAs Service Requests (Patch, Modify, etc.) Multi-factor Monitoring Proactive Services (Health, Tune) Structured Service Review Operational Managed Services
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- 7. 9 Hyperion Performance Myths and How to Debunk Them
- 8. www.datavail.com 8 Myth #1: Reactive management is the only way to uncover issues Myth #2: Root Cause Analysis takes large teams and days Myth #3: Rebooting = effective problem resolution Myth #4: Performance testing is expensive and complex Myth #5: You must be an EPM guru to manage an EPM system Myth #6: Admins must spend time on the urgent vs. the important Myth #7: Conflict between IT and Finance is unavoidable Myth #8: Prod & non-prod environments are hard to keep in sync Myth #9: SOX audit requests are time consuming Presentation Overview
- 9. www.datavail.com 9 Debunking the 9 Myths Myth #1: Reactive management is the best way to uncover issues Myth #2: Root Cause Analysis takes large teams and days Myth #3: Rebooting = effective problem resolution Myth #4: Performance testing is expensive and complex Myth #5: You must be an EPM guru to manage an EPM system Myth #6: Admins must spend time on the urgent vs. the important Myth #7: Conflict between IT and Finance is unavoidable Myth #8: Prod & non-prod environments are hard to keep in sync Myth #9: SOX audit requests are time consuming GOAL OF MEETING & AGENDA
- 10. www.datavail.com 10 Hyperion Performance Management Optimization Performance Testing Suite Support Desk User Experience Monitoring Comparative Benchmarking Management Performance Monitoring Log ManagementAuditingAutomation Datavail’s Performance Management Platform Reporting Alerting Provisioning Communication User Interface
- 11. Myth #1: Reactive management is the only way to uncover issues
- 12. www.datavail.com 12 The Reason for the Myth Few tools are truly proactive Existing solutions alert after a problem has occurred Users typically discover the issue before the Hyperion admin
- 13. www.datavail.com 13 Debunking the Myth Datavail’s platform offers: Proactive alerting Failure triggers Performance optimization Know what will happen before it happens.
- 14. www.datavail.com 14 Case Study: Manufacturing Company Large manufacturing company relied on user feedback to identify when issues were happening Time wasted resolving unexpected issues rather than preventing them Installed Datavail’s software with proactive alerting Issues were discovered and addressed before they reached users Average MTTR (Mean Time To Recovery) went from 43 minutes to 8
- 15. Myth #2: Root Cause Analysis takes large teams and days
- 16. www.datavail.com 16 Hyperion has many moving parts across the technical tiers to deliver business functionality. RCA is all about having the relevant information in one place, however it’s typically based on tribal knowledge with few repeatable processes distributed across multiple teams. The Reason for the Myth
- 17. www.datavail.com 17 Debunking the Myth Datavail’s platform offers: Capture of instrumentation data from network, application, infrastructure and database layers in one place Purpose-built analytics interfaces Individuals and small teams can assess issue causes that would otherwise require large teams.
- 18. www.datavail.com 18 Case Study: Mining Company Large mining company with worldwide operations would take days just to collect information needed for troubleshooting Deployed Datavail’s APM software and institutionalized a repeatable RCA process Now they experience faster issue resolution, improved stability, and increased performance “Remote User issues used to take up to 3 days and 24 hours just to gather relevant diagnostics. We get to that same point now with 1 person in about an hour.”
- 19. Myth #3: Rebooting is effective problem resolution
- 20. www.datavail.com 20 The Reason for the Myth When the prospect of retrieving enough data to determine the source of a problem is slim, the fastest way to get the system online is to do a holistic reboot (and cross your fingers).
- 21. www.datavail.com 21 Debunking the Myth Datavail’s platform offers: Detailed RCA capabilities enabling a repeatable process Better pinpointing of issues by monitoring and analyzing data on multiple tiers Automated diagnostics that immediately rule out classes of issues
- 22. www.datavail.com 22 Case Study: Healthcare Organization Client would start system-wide reboot for many different symptoms With Datavail software, we were able to connect symptoms of slow reports to the FR sub-system service restarts preventing full reboots Downtime went from 45 minute, 3-4 times a week to 5-10 minutes, 3-4 times a week but for a fraction of the users. Total users affected by outages during reboots were greatly reduced in the process.
- 23. Myth #4: Performance testing is expensive and complex
- 24. www.datavail.com 24 The Reason for the Myth Performance testing typically requires highly skilled resources and lots of time.
- 25. www.datavail.com 25 Debunking the Myth Datavail’s platform offers: Pre-recorded scripts for all versions of EPM Performance testing can get started in matter of hours instead of days Focus on actionable data Design that can be leveraged by professional performance testers as well as business users
- 26. www.datavail.com 26 Case Study: International Bank Client’s business group relied on weekly and monthly regression testing 3rd party LoadRunner team owned scripts All requests for changes would take 2 weeks to get into production After implementation of Datavail software, the business user took ownership of performance testing Able to run tests on the fly Capabilities included regression testing and point testing for Rules and Metadata changes.
- 27. Myth #5: You must be an EPM guru to manage an EPM system
- 28. www.datavail.com 28 The Reason for the Myth Each product in EPM has its own administration console and log formats creating complexity and the need for training on each product.
- 29. www.datavail.com 29 Debunking the Myth Datavail’s platform offers: Property management, log access, and application management for products available in single console
- 30. www.datavail.com 30 Case Study: Financial Institution Client had to request time from separate Essbase, Planning, and HFM experts to retrieve logs whenever troubleshooting was required With Datavail’s platform, a single person on the support desk can pull the respective logs for the given timeframe Information can then be passed along to the experts who can analyze the problems Additionally a summary report of all configuration settings across products (HFM, Essbase, Planning, HSS, etc…) is now created in a single request.
- 31. Myth #6: Admins must spend time on the urgent vs. the important
- 32. www.datavail.com 32 The Reason for the Myth Admins are constantly putting out fires Most tasks are manual Automation isn’t available
- 33. www.datavail.com 33 Debunking the Myth With Datavail’s platform: Proactive Monitoring is in place Manual tasks are automated Root cause analysis is streamlined Admins spend time on tasks they were hired to do rather than putting out fires
- 34. www.datavail.com 34 Case Study: Auto Parts Manufacturer Client was spending 40 person hours of a CPA’s time monthly performing a 5 year consolidation in HFM The time was spent unlocking periods, running consols and waiting for them to finish and then locking periods With Datavail’s platform, the entire process was automated and scheduled Zero manual effort was required going forward
- 35. Myth #7: Conflict between IT and Finance is unavoidable
- 36. www.datavail.com 36 The Reason for the Myth Finance Admins understand their business and IT Professionals understand the infrastructure. The opposite is not always the case Teams are dependent on each other without clear mechanisms or vehicles for collaborating on system design and troubleshooting
- 37. www.datavail.com 37 Debunking the Myth With Datavail’s platform: A single set of environmental data and tools can be used by both teams Broad monitoring bridges the gap between Finance and IT (Sharing data instead of requesting data)
- 38. www.datavail.com 38 Case Study: Global Banking Company Whenever business processes would fail, client would complain about SLA turnaround from IT, Network and DBA teams With Datavail, the communication mechanism changed from requesting information to providing information and requesting a discussion SLA turnaround times improved significantly Finger pointing reduced dramatically as well
- 39. Myth #8: Prod & non-prod environments are hard to keep in sync
- 40. www.datavail.com 40 The Reason for the Myth Out of sync servers within an environment as well as across environments are some of the most difficult issues to track down Very time consuming to document and compare settings
- 41. www.datavail.com 41 Debunking the Myth Datavail’s platform can complete out-of- the-box: Auto-documentation Server synchronization Environment synchronization Automated change history
- 42. www.datavail.com 42 Case Study: Marketing Firm Client could not determine why groups of production reports were slower than in QA Both environments had same hardware and application data Datavail’s platform found the solution quickly: our environment comparison found that the reports no longer matched and that someone had been adding member lists to the FR definition (about 5 reports out of 1000).
- 43. Myth #9: SOX audit requests are time consuming
- 44. www.datavail.com 44 The Reason for the Myth Reconciling metadata, rules, report definition changes are time consuming and extremely error prone.
- 45. www.datavail.com 45 Debunking the Myth Datavail’s platform can create an automated versioned history of all application objects.
- 46. www.datavail.com 46 Case Study: Technology Company Client spent an entire week per quarter preparing start of quarter to end of quarter report to compare: Rules Metadata Report definitions Report included logs showing load activities With Datavail’s software, all changes were automatically detected and snapshots captured The Change Report was then generated automatically every quarter Time savings = 100% Also very helpful for rolling back unwanted changes
- 47. www.datavail.com 47 Dashboards, Reports and Interactive Tools
- 48. Q&A
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