Offshoring Research Operations

The document discusses the offshoring of back office operations, particularly call centers, highlighting the advantages of countries like India and the Philippines but also urging exploration of other English-speaking nations with lower costs and favorable work practices. It outlines critical categories for selecting offshore locations, including labor practices, technology infrastructure, business environment, and government regulations, emphasizing the importance of understanding local cultures and legal frameworks. Ultimately, the text advocates for a thorough, systematic approach in identifying viable offshore options to discover untapped market potential.