A chat about forms xgov 2020 cjforms
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The document discusses forms and form design. It notes that Caroline Jarrett has worked on forms for 28 years. A form is defined as something that looks and works like a form, asks questions and expects answers, and allows someone to achieve a goal. Good forms have good service, content, and interaction design and make it easy for users to complete the form and achieve their goals. The document provides tips for designing good forms, such as understanding how the form answers will be used, writing clear questions, and using a question protocol to help with the writing process. It recommends resources for learning more about question protocols and form design best practices.
A chat about forms xgov 2020 cjforms
- 1. Caroline Jarrett @cjforms xgov forms meeting October 2020 Let’s have a lovely chat about forms
- 2. I’ve worked on forms forever* *28 years
- 3. 3 What is a form?
- 4. Is this page a form? 4 https://www.gov.uk/government/organisations/department-for-environment-food-rural-affairs
- 5. Is this page a form? 5 https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/255671/town-village-green-registration.pdf
- 6. It’s a form if it … Looks like a form and works like a form Asks questions and expects answers Allows someone to achieve a goal 6
- 7. Looks like a form and works like a form Interaction Design Asks questions and expects answers Content Design Allows someone to achieve a goal Service Design 7
- 8. A great form works well across all three layers Service design Content design Interaction design Easy to get it done Easy to move on Goals achievedEasy to understand Easy to answer Goals achievedEasy to use Easy to read 8
- 9. 9 Fix the forms, one at a time
- 10. Making a form is conceptually simple 1. Get the questions 2. Put the questions onto pages 10
- 11. Old paper form + magic of digital = ???? 1. Get the questions 2. Put the questions onto pages 11 https://www.researchgate.net/publication/312012851_Electronic_Referrals_and_ Digital_Imaging_Systems_in_Ophthalmology_A_Global_Perspective/figures?lo=1 https://upload.wikimedia.org/wikipedia/commons/thumb/ 6/66/Cartoon_Man_Approving_His_New_Computer.svg
- 12. Before you ask a question, find out exactly how you will use the answer 12 https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/711736/a08-take-wild-birds-for-health-safety-form_May_2018.pdf
- 13. The double diamond for forms has questions in the middle Work out how you’ll use the answers Write good questions Make the form 13 Credit: designers in Leeds and at NHS Digital see https://www.effortmark.co.uk/discussing-a-topic-map-for-how-to-design-better-a-form/
- 14. Let’s look at it like baking a cake 14 Idea from: participants at a workshop at #UXBristol, July 2019
- 15. A form builder helps, but only with one aspect 15 Idea adapted from participants at a workshop at #UXBristol, July 2019, especially @dframpton, @emmaboulton, @_kylemorris
- 16. You have to choose a recipe and shop Work out what ingredients you need Measure ingredients Make the cake 16
- 17. To make a good form, you must know how you’ll use the answers Work out how you’ll use the answers Write good questions Make the form 17
- 18. A question protocol can help a lot Question protocol Writing! Form builder 18
- 19. Some resources about question protocols and forms • Blog post from Adam Silver on the Child Funeral Fund Service: https://adamsilver.io/case-studies/designing-the-child-funeral-fund-service/ • The Australian Style Manual page on forms: https://www.stylemanual.gov.au/format-writing-and-structure/content-formats/forms • NHS Digital service manual ‘How to write good questions for forms’ https://service-manual.nhs.uk/content/how-to-write-good-questions-for-forms • Forms stuff from me: https://www.effortmark.co.uk/category/forms/ 19
Editor's Notes
- #11: I think we have all seen that the two-step process is not guaranteed to result in a wonderful form. Often, a badly designed paper form is used at the start point for the questions. Then we apply a form builder, and hope all will be well.
- #12: I think we have all seen that the two-step process is not guaranteed to result in a wonderful form. Often, a badly designed paper form is used at the start point for the questions. Then we apply a form builder, and hope all will be well.