A noble methodology for users’ work

International Journal of Software Engineering & Applications (IJSEA), Vol.5, No.4, July 2014
DOI : 10.5121/ijsea.2014.5402 21
A NOBLE METHODOLOGY FOR USERS’ WORK
PROCESS DRIVEN SOFTWARE REQUIREMENTS FOR
SMART HANDHELD DEVICES
Tamjid Rahman1
and M. Rokonuzzaman2
1
Department of Computer Science and Engineering, Stamford University, Bangladesh
2
Depertment of Electrical Engineering and Computer Science, North South University,
Bangladesh
ABSTRACT
Requirement engineering is a key ingredient for software development to be effective. Apart from the
traditional software requirement which is not much appropriate for new emerging software such as smart
handheld device based software. In many perspectives of requirement engineering, traditional and new
emerging software are not similar. Whereas requirement engineering of traditional software needs more
research, it is obvious that new emerging software needs methodically and in-depth research for improved
productivity, quality, risk management and validity. In particular, the result of this paper shows that how
effective requirement engineering can improve in project negotiation, project planning, managing feature
creep, testing, defect, rework and product quality. This paper also shows a new methodology which is
focused on users work process applicable for eliciting the requirement of traditional software and any new
type software of smart handheld device such as iPad. As an example, the paper shows how the methodology
will be applied as a software requirement of iPad-based software for play-group students.
KEYWORDS
Requirement engineering, smart handheld device, users’ work process.
1. INTRODUCTION
During the last three years, we are witnessing a vast change in the software industry due to
customer demand and large revenue of new emerging software such as smart handheld device
based software applications, commonly known as Apps. On October 2013, the Verge, an
American technology news and media network, reported that Apple has sold 170 million iPads
since it launched in April 2010. It is apparent that software Industry is going to be occupied by
smart handheld device based software applications. At the same time, it gained attention from
software engineering researchers and practitioners.
Requirements engineering (RE) is acknowledged as one of the most important stages in software
design and development as it deals with the significant problem of designing the appropriate
software for the customer [1]. RE, like all other software engineering actions, must be modified to
the needs of the process, the project, the product and the people doing the work [2]. It is therefore
obvious that the RE process has important effects for the comprehensive favourable outcome of a
software project [4]. Besides this, Software team must scrutinize the perspective of the software
work to be carried out, the specific requirements that design and construction must deal with, the

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precedence that direct the order in which work is to be accomplished [2]. But one might think that
RE of traditional software is enough for new emerging software. However, reality does show
little evidence. Whether it is traditional or new emerging software development, it is involved
with productivity, quality, risk management and validity. Productivity is important for smart
handheld device based software because low productivity can limit the range of applicability of
the software to any other software.
Software requirements are the key determinants of software quality, certain practical studies
shows that errors in requirements are the most numerous in the software life-cycle and also the
most costly and prolonged to correct [1]. A study by Boehm and Papaccio [3] exposed that to find
and correct an error, it costs US$1 in the requirements definition stage, US$5 in the design phase,
US$10in the coding phase, $20US during unit testing, and as much as $200 US after system
delivery. RE can reveal developers the source of an error in the requirements definition stage,
helping to eradicate possible problems earlier, directing to high quality software. Without quality,
customer will not satisfy. As a result, revenue will fall. Furthermore, as usability is a quality
aspect found in most arrangements [12][13][14], eliciting usability requirement is likely to be
beyond the usability knowledge of most requirements engineers, developers and users. Perry and
Wolf have stated that there are static and dynamic limitations on the software components
because of usability issues [15]. Even though costs and scheduling can be regarded as
productivity concerns, forecasting during the early stages of a project is obviously an issue of risk
management [20]. Another important fact is that there are ranges of different opinions on the
initial point of RE [2]. To overcome these difficulties, we develop a methodology which is work
process driven.
Showing how to overcome the challenges of REP using activities of our methodology, we ensure
the validity of the methodology. We expect that the payoff will accurately reflect the customers’
needs and thus we will get validation from customers. To show specific example of our
methodology, a study is conducted on an English Medium School of Bangladesh.
In section 2, we review the limited study that exists about software requirement of smart handheld
device based software and discuss expected payback as a consequence of strict RE practice.
Section 3 discusses the important research question. Section 4 discusses the methodology that
includes answer of the research question of Section 3. Section 5 describes the RE process, its
challenges and payoff of the methodology. Section 6 describes implication for research and
practice.
2. RELATED WORKS
We looked over the literature of requirement engineering to find requirements engineering
process improvement of smart handheld device. There was not much literature about the RE
process improvement of smart handheld device. Requirements engineering involves in many
ideas, methods and deals with Human Computer Interaction (HCI) especially user-centered
design, participatory design and interaction design. However, it is different from HCI in its
perspective of the range of design; for example, socio-technical design is hardly ever stated in
Requirements Engineering, where the organizational and people part of a system is a clearly
defined goal of requirements and design [5]. The main difference is that HCI is mainly concerned
how users interact, but before that by RE we decide which contents are appropriate to show.
Expert practitioners in HCI are generally designers involved with the realistic application of
design methodologies to real-life problems. Researchers in HCI are paying attention in
developing new design methodologies, examining with new hardware devices, prototyping new

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software systems, searching new patterns for interaction and developing models and theories of
interaction [17].
The social and cultural aspects of requirements engineering cannot be overlooked which are
particularly significant across diverse cultures [18]. For instance, the example we show here is
involved with an English Medium School of third world country like Bangladesh. The social and
cultural aspects are inevitably different from a first world country like USA. Although a number
of issues such as time, result, culture, abstraction and skill may limit use in practice of RE,
ethnography has a big deal to present as a technique for RE [19].
However, when technology transfers, in spite of obstacles, there are incentives by means of RE
process [6]. But a question may arise that how these incentives and the interaction between the
REP and other development processes in figure-1 of [7] are realized as a result of applying our
new methodology. The research presented in this paper seeks to answer this question for every
incentives and development processes.
3. RESEARCH QUESTION
The overall objective of the example discussed in this paper is to innovate iPad based software
solutions for improving learning performances of playgroup students. For this purpose, we
research on major learning activities of the students and get the following research question:
How to develop model of the existing teaching method in the form of activities and
their sequence of execution so that we can innovate a software for improving
performances of playgroup students?
To address the above question, we need to find answers of several questions such as
1. What is the role of system elements such as teachers, students, non-computing
hardware, computing or electronic hardware, software, database and network in
executing each of those teaching activities?
2. What are major key performance indicators (KPIs) and how to measure their
current values?
3. How are those KPIs affected by each of the activities?
4. What kind of performance improvement can be anticipated and why?
5. How could it be improved further?
4. METHODOLOGY
In fact, to answer the research question of section 3, we have to study the affordance of system
elements and this way make an activity model of teaching methods. The term affordance refers to
the discerned and concrete features of the thing, first and foremost those basic features that
specify just how the thing could possibly be used [16].
The answers of the remaining questions can be given as-
Major key performance indicators (KPIs) are given below-
1. When students write any letter, for example A, B, C on their scripts, it looks like

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A
It happens at the beginning stage of writing. We count how much smaller their letter than the
actual letter and how often they do that.
2. Usually the hand of students shakes during writing. We count how many times their
hands shake.
3. Sometimes students are told to write alphabet A to E. But they write alphabets A, B
and then stop writing. The scenario is like-
? ? ?
We also count how many times they do that.
At this stage, we target to improve 100% in the above three situations. To achieve this, we need to
design such a software that will improve these performances of students step by step. In order to
make progress to meet these objectives, following exercises should be performed.
4.1. Observations
According to Yogi Berra, we can observe a lot just by watching. Watching how people do things
is a great way to learn their goals and values, and come up with design insight. We divide our
observation in two parts. In the first part, we observe all activities which are given in sequence-
- Entering in the class teacher wrote the letter A on the whiteboard and told
students that it was A. Then she gave a picture of an apple to the students and told them to write
A and paint the apple.
- Students wrote in their books. There was dotted line for number letter A in the
books. They just connected all dots. Then they painted the apple.
- Some student wrote the letter correctly, but most students did not because their
hands were shaking. Teacher held student’s hand and pencil until completion of writing. But
every student did not get help. The teacher told them to practice letter A with the help of parents.
- Next, the teacher wrote the letter P on the whiteboard. She followed the same
approach like the letter A. This time she gave a picture of pen to all students.
- Then teacher wrote the letter B on the whiteboard. This time she gave a picture of
ball to all students.
- Finally, teacher played a video of a cartoon that contained letters A, B and P with
apple, ball and pen.
- That time it seemed that students got interested more than the time they were
painting the pictures.
- After that, she wrote number 1 on the whiteboard and told students that it was one.
She took one stick and one ball and said that there were one stick and one ball in her hands.
- When she taught them number 3, she showed three sticks and ball. We think
students learned what is 1, 2 and 3 but they did not understand by seeing sticks and balls because
as a play group students they did not know how to count.
- Like alphabets, students practiced numbers using dotted lines on their books.

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- At the last moment of class, teacher gave stickers and chocolates to students who had
written well.
- Some students who did not write well. As a result, they did not get anything.
- Teacher told them to write well next class, then she will give them sticker and
chocolates. After that class was ended.
Now, we move on to the second part in which we describe the observation of successes,
breakdown and latent opportunities that occurred when computers were used to support the
learning activities. Certain successes occurred, such as students were more motivated by playing
videos of cartoon than just showing steel pictures. That is why students did not feel bored (which
caused them to come to school and learned more). Some breakdowns occurred, such as it seemed
that teacher was ill-equipped to use computers as a teaching tool. The software on computers was
not effective. It could be better. A latent opportunity is that a computer network could be used so
that teacher can see which students do what from the server. Use of computer software in such a
situation could make students more creative. Besides our observation, Yaman claimed the
following advantages that will not be acquired by students if computers are not used-
1. Computers help children manage their experience, to set their own pace and
to choice the stage of challenge with which they feel at ease.
2. It also helps children to use all of their intelligence to take out facts.
3. Computers attract kids and can capture their full attentiveness, which often
causes a deeper attention and concentration. Also allow children to gain
knowledge through creating, just as they achieve hands-on knowledge and
understanding when they construct forts, make up stories and paint, raise
their proficiency.
4. Children build positive attitudes toward technology as they become
completely proficient in computers. That will give them benefits over the
rest of their lives [25].
4.2. Requested Feature of Identified Stakeholders
For change management and feature sizing, we ask all stakeholders to make a list of specific
features. However, before that all stakeholders must be identified and different stakeholders have
different viewpoints on the significance and priority of requirements and sometimes these views
are contradictory. [2][8].
In paper [22], Gause and Weinberg propose the following list of questions to ask the identified
stakeholders-
1. Are you the correct person to answer these questions?
2. Are my questions related to the problem that you have?
3. Am I asking lots of questions?
4. Can anyone else provide further information?
5. Should I be asking you anything else?
These questions will facilitate to “break the ice” and commence the communication that is crucial
to successful requirement elicitation.

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4.3. Discussion with Stakeholders
A question-and-answer meeting layout is not a technique that has been irresistibly effective. As a
matter of fact, the Q&A period should be used just for the first meeting and then substituted by a
requirements elicitation layout that joins together components of problem solving, negotiation,
and specification [2].
An interview with the principle of English Medium School is given in appendix A and in paper
[21], a good usability elicitation patterns can be found along with usability mechanism and issues
to be discussed with stakeholders.
4.4. Find Inspirations (review)
According to the Oxford dictionary, inspiration is the process of being mentally stimulated to do
or feel something, especially to do something creative. Five favourite inspirations are given below
which are originated from well-known software-
1. We saw an assistant popped up in Microsoft Word when we wrote a letter. In the
designed software, there will be an assistant to help the student.
2. Many software including antivirus has the update feature. Time-to-time the
antivirus gives users reminder to update. In our designed software there will be
auto-reminder options. Suppose, student writes alphabets A and B, but does not
write others alphabets. Then the software will remind him/her to write the
remaining alphabets.
3. Internet download manager (IDM) shows how much it downloads a file by
showing percentage and a bar. Suppose, students are told to write alphabet A to
F. They write alphabets A, B and C. Then half of the bar will be filled and
besides the bar it shows percentage completed that is 50%.
4. We more or less know the term “parental control”. Most parents are busy with
their job. They cannot help their children every day. In our designed software,
there will be a database which will show how many times a student writes which
letters, their performance, improvement and so on.
5. In the class, we observed that if a good student got a sticker, then other students
tried to get it. Another fact is that if a student writes well, assistant will give him
congratulation. But this type of motivation will not work for a long time. So we
have to think another way. If all iPad is connected with a network and a student
writes a letter A and B correctly, then other students will see that and try hard to
write A and B.
4.5. Brainstorm Needs/goals
Using the fact from our careful observation in the class, we go over the findings and use them to
brainstorm a list of specific user needs and goals. They are given below—

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1. Instead of existing software, the school needs effective software which will have
a. Networking features.
b. Auto-reminder features.
c. Measurement of improvement.
d. Feedback features.
e. Help from assistant.
2. Parents need the parental control feature.
3. Students need to use the software without any help from parents. Overall, they
need enjoyment from the software.
4. Teachers need to motivate and encourage the student by involving them in
learning to be creative.
4.6. Requirement Traceability
To find the origin of requirement and trace how the requirement is changed, requirement
documentation is needed. Feature decomposition from requirements documentation is performed
so that we can find conformance of the specifications later. These specifications can be
consistently relied which is common to most members of the stakeholders as they have a general
goal to fulfil.
When managing vast quantities of information, and for complex systems, it is crucial to have
some type of automated aid for tracing [23]. Although a good and well-documented example of
automatic production of traceability information as a result of development practices is given by
Pohl and Jacobs [24], we should develop traceability environments with an accurate mix of
automated and non-automated aids, capable of dealing with the functional and non-functional
tracing, and with a decent support to all sides of tracing: the definition, the production and
capture, and the extraction of traces. The concentration is in solving problems - the problems for
which we want to trace information [23].
4.7. Information Architecture
As information architecture (IA) is dealt with how people cognitively manage information, IA
considerations appear on any product that needs users to make sense of the information offered.
Evidently, these considerations are crucial in the case of information-oriented products (like
commercial information sites) but they can have an enormous effect even in more functionality-
oriented products (like a mobile phone) [26]. When developing IA, we first think about the
contents in such a way that groups together them belonging to the same context. Then we have to
ensure that the arrangement of the content is useful to meet the user’s need. Finally, we ask
ourselves is the arrangement aesthetically appropriate interface to attract the users.
The contents of the designed software are given below-
1. All alphabets.
2. Numbers (from 0-9).
3. An assistant.
4. Progress bar with percentage.
5. A picture for each letter and number.
6. Reminder window.

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7. Dotted shape.
8. Music on-off options.
9. Network enabled/disabled options.
10
.
Pictures of dolls and balloons.
Figure 1. Software content hierarchy.
Although the main user of the software will be playgroup students, teachers and parents can get
significant benefits from this software as well in the following way-
Figure 2. Information about performance passes from students to teachers and parents.

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4.8 Storyboard
For imagining future or ideal experiences from start to finish, storyboards are a good
collaborative tool [27]. Storyboard is built to exemplify design ideas that demonstrate a particular
point of view that should distinctly show who the user is, the usage situation, and the user's
motivations for using the interface. It should illustrate what the user can achieve with an interface,
but it needn't (and often shouldn't) show a particular user interface design [28].
Some storyboards are introduced with some pre-determined elements depending on the stage of
the project and the research questions. For example, participants need to add conversations and
text explanations on each slot or vice versa, although the designers might have demonstrated
some steps already [27]. A good description of storyboard elements and their effects on design
process and storyboard consumer experience can be found in paper [29].
In this paper, we introduce a storyboard where we are trying to focus on the child’s attention
towards iPad and iPad based alphabet learning software. It is important to know how much
attractive an iPad is to a child and what the child’s view is regarding the interactive software.
Here we introduce a scenario in which father buys an iPad for his son to let him play with it as
well as use it as learning equipment. His son is amazed after getting an iPad. The colourful
alphabets and cartoon picture of the software draw his attention. He finds out that he can draw
here by using his finger. During using the software at a stage, he sees an alphabet ‘A’ which is
dotted on the screen and an arrow indicates him to draw the dotted ‘A’. He starts to follow the
arrow and draw “A’ and a colorful apple comes up into the screen, which is very attractive to him
as a child. A few moments later he finds a similar thing with a different alphabet ‘B’ and he
already knows what to do. A Storyboard demonstrating the above scenario is attached in the
Appendix B.
4.9 Wireframe
Wireframing is used to show navigation from one interface to another at the same time showing
the content layout to fulfil the user’s goal. According to Will Evans, who has over 15 years
industry experience in interaction design, information architecture, and user experience strategy,
wireframes act as a form of ‘thinking device’ for the setting and exploration of a given problem
space. He also says “designing through the use of wireframes is a search in a problem space of
alternatives; it’s a process of problem setting as much as it is a process of problem solving which
means that I always start with the context”.
A good designer must keep in mind the following key points during wireframing:
1. To help the design team by providing a clear hierarchy of the page content.
2. To keep our focus on the software structure and user interaction.
3. To gather new contents what might be needed, but not essential at an early stage.
4. To express ideas and visualization, which shows the stakeholder what will be the
outcome looks like.
5. To encourage to find out new design and functional features.
6. To give an overall idea of style, size and formatting to design team.
7. To be able to find out any missing component.
8. To minimize any kinds of redundant use.
A wireframe is given in Appendix C.

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4.10 Paper Prototype
Paper prototyping can be considered a method of brainstorming, designing, creating, testing, and
communicating user interfaces [30]. In [31], steps of paper prototyping and major concern of
paper prototyping such as validity, professionalism, development resources can be found. As the
methodology is on smart handheld device, the screen size is small. So when preparing the paper
prototyping, we have to balance between simplifying functionality and the most common
functionality. The success of our prototype not only by how well the interface worked, but also by
how much the students learned from it. Few paper prototype screenshots are given below:
Figure 3. Paper Prototype sample.
4.11 Experience Points and User Flow
Great user experiences must have three elements, namely useful, usable and desirable [32]. In
[33], although several tactics are given for creating desirable online experiences, they also work
for handheld device based software.
Figure 4. Learning line and circle drawing.

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Here we introduce a way to teach the students how to draw a straight line or circle. We give them
to draw some dotted lines and a circle which all together look like a picture of a man. A student
might like to draw a picture of man rather than just drawing a straight line.
Figure 5. Virtual tutor.
During our observation, we found out that sometimes students need help from teacher or parents.
It is not possible to give them help every time they want. So, we introduce a new virtual
assistance to help the students during his learning period. An animated character will present on
the screen to guide the students. The character will tell the students whether he/she is doing the
task correctly or not. It also demonstrates every task if the students seek help from virtual tutor.
Figure 6: Writing direction.
When a student start writing his first alphabet, it is very normal that he will find it very confusing.
So here we introduce a new feature during practice of alphabetic writing. Whenever a student
draws a line or circle, another transparent direction will automatically be shown. This feature will
help the student to realize which way he should move his finger.

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Figure 7: Matching alphabet.
An important experience for the playgroup students is to learn how to arrange them in order.
There will be dotted sequenced alphabets at the top of the screen and each alphabet will be in a
separate block. Below that, there will be alphabets which are not in sequence and located in a
different position on the screen. By touching an alphabet, it will be set in its dotted block. So,
students have to maintain the sequence. Touching ‘C’ after ‘A’ will not set the ‘C’ into its block
because it is a turn for ‘B’.
4.12. Perform Heuristic Evaluation
The main goal of heuristic evaluations is to identify any problems (which we call pain point)
associated with usability. We want to find that because improvements can be made as part of the
iterative design process. During our heuristic evaluation, we found out some of the problem,
suggestion and useful feedback. We get some positive feedback on our new innovative ideas like
line and circle drawing, virtual assistant, drawing direction etc. We get suggestions which
indicate to provide more material, the use of more bold color and so on.
4.12.1. Pain Point and Solution
During the observation, we faced some pain points. Those pain points and proposed solutions are
given below:
Pain point Proposed Solution
It is hard to draw student’s attention
towards books.
We remove the boring book and introduce
attractive and enjoyable alphabet and number
learning software
Students get stressed and bored in the
classroom
The interface of our design will attract them. They
enjoy using the software and thus remove their
boredom.
Students don’t like to draw a straight
line or circle at the beginning.
When they complete the drawing using their finger,
the virtual tutor will dance and say some
encouraging words. By doing this we will be able
to keep students likeness.
Students get distracted during teaching
periods.
Virtual tutor will call them if the user is inactive
for a certain period of time.
Students need lots of material like,
book, notebook, pencil, rubber,
sharpener etc.
We provide one stop solution. All you need an iPad
and our designed software. Students do not need to
worry about pencil, rubber etc.

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4.13. Modified Activity Model of Teaching Methods
With the support of our designed software, the following activities and the sequence of execution
of those activities can be performed –
1. If students do not pay attention to practice alphabets and numbers, then they will get
auto-reminder from the software.
2. Students’ parents and teacher can easily know if students do not pay attention for a
certain period after getting auto-remainder.
3. When students use the software, they do not need help from anyone except virtual
tutor. If Students make a mistake, the assistant will show the mistake.
4. When they perform better, they will get congratulation from the assistant.
5. Students can see the improvement of his classmates simultaneously by the networking
features.
Overall, the software will increase involvement of students. We anticipate significant
performance improvement because students are encouraged and motivated to write more.
5. RE PROCESS, ITS CHALLENGES AND PAYOFF OF THE METHODOLOGY
A number of process phases/activities of software requirement have been proposed in paper [8]
[2] [9] [10]. Although there is no universal requirement process and informal processes remain in
nearly all software industry, the most common are requirements elicitation, requirements analysis,
requirements negotiation, requirements documentation and requirements management.
Two more requirement processes are found, namely specification and validation.
In requirements elicitation activity, software engineers work with customers and system end-users
to discover the application area, what services the system should offer, the necessary performance
of the system, hardware constraints, and so on [8].
The requirements analysis phase is involved with examining the set of elicited requirements for
conflicts, ambiguities, overlaps, omissions and inconsistencies [9].
It is usual for customers and users to demand for more than can be obtained, given insufficient
business resources. They also propose conflicting requirements, arguing that their version is
crucial to their special needs. Using a process of negotiation, the requirements engineer must
resolve these conflicts [2].
The documentation of requirements could be presented as the activity of creating and maintaining
the documents associated with the process [9] and when a document is used as a communication
medium between the customer and supplier, it is called requirement specification [35].
Characteristics of a good requirement specification are correct, unambiguous, complete,
consistent, ranked for importance and/or stability, verifiable, modifiable and traceable [34].
The process of understanding and controlling changes to system requirements is requirements
management and the process of verifying that requirements essentially define the system that the
customer actually wants is requirements validation [8].

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Now the following table presents the challenges in REP and activities to overcome them. It also
presents expected payoff which can be achieved by applying those activities of the methodology-
REP Challenges in REP Activities to overcome
challenges
Expected payoff
Requirement
elicitation
System boundary is ill-
defined [11].
Making activity model of
teaching methods.
Accurate
estimates
Given unnecessary design
information by users [11].
Observation and discussion
with stakeholder.
Users have incomplete
understanding of their
needs [11].
Brainstorming needs. Improved
feature
coverage.
Requirements
analysis
The lack of appropriate
application domain
knowledge and the context-
situated character of
information make the
designers unable to think in
the same terms as the user
[9].
Information architecture. Early error
detection and
reduced rework.
Requirements
negotiation
Stakeholders use different
terminology in expressing
requirements and this can
create an apparent conflict
[9].
Requested feature of
identified stakeholders and
discussion with
stakeholders
Effective
project
negotiation
Requirements
documentation
Dilemma about which level
of formality contained in
Requirements
documentation [9].
Requirement traceability Improved
communication,
solid foundation
for later phases
Requirement
management
To keep track of individual
requirements and maintain
links between dependent
requirements so that impact
of requirements changes
can be assessed [8].
Requirement traceability Reduced
requirements
creep, improved
Management
Requirements
specification
Ease of omitting “obvious”
information [11].
Build storyboard,
wireframe model, paper
prototype
Accurate
estimates
Requirements
validation
Users need to imagine how
that system would fit into
their work [8].
Build storyboard,
wireframe model, paper
prototype,
Fewer defects
Errors in a requirements
document are discovered
during development or after
the system is in service [8].
Experience points and user
flow, Perform Heuristic
Evaluation
Reduced rework
6. IMPLICATIONS FOR RESEARCH AND PRACTICE
This research has several important implications for both researchers and practitioners. First, we
believe that our methodology has a significant role to fulfil the gap in traditional software

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requirement engineering and appropriate for the software of smart handheld device such as iPad.
Investigating the challenges of REP and the activities to overcome them and expected payoff to
gain productivity, quality and risk management as the literature suggests has turned out to be a
complicated but worthwhile task. Using the fact from observation of the methodology, both
requested feature of identified stakeholders and discussion with stakeholders show how
requirements elicitation can be performed that have had an impact throughout the methodology.
Though discussion with stakeholders and of the methodology introduced collaboration with
stakeholders, observations and requested feature of identified stakeholders of the methodology
will be different for diverse culture. So these parts of the methodology can be changed. Another
direction for research is that how to develop instruments for more objectively assessing and
measuring steps of the methodology. For example, when we perform heuristic evaluation, the
evaluation can be performed by several peer-reviews who will be asked to evaluate the proposed
design of the software against a set of predefined criteria so that later we can compare their
judgments to reach optimum evolution. During peer reviews, the research question is what the
relevant and meaningful criteria are to judge improvements. Another research question is that is it
possible to apply this methodology as a solution to other new innovative software? These findings
produce interesting new directions for research.
7. CONCLUSIONS
It is our belief that the software based on our methodology will facilitate communication between
teacher and students performing different types of alphabet learning games, attractive educational
animation to attract the children, class test, practice material etc. The software also contains a
database containing the day to day activities, student’s information, course description and
materials. More specifically the software will help teachers to provide more interactive learning
for the students. If students practice with our designed software and parents and teachers
supervise their performance at least weekly, performance can be improved further.
We expect that when a complete software is developed using our methodology, it will dominate
in the app market. As a result, substantial revenue will be earned.
Appendix A
During our interview session we asked following questions:
Q: What do teachers in this school teach playgroup student at the very beginning?
A: At first, all students recite various rhymes with teachers. Music is played at that time. This
situation continues for 2-3 classes so that students can memorize the rhymes and recite them
solely.
Q: After the rhymes, teachers teach the students how to write alphabets, right?
A: Actually, they don’t. Teachers make them familiar with all alphabets.
Q: How do they do that?
A: Teachers show various pictures, sticker and videos to students with appropriate letter. For
example, teacher shows a picture of ball for letter B. We follow the same method for numbers.
Q: In class we observed that the teacher taught the letter P before B. Why was that?
A: It was teaching strategy for the convenience of students. If they learn how to write letter P,
then it will be easy for them to write letter B.
Q: When they are familiar with alphabets what is the next step?

36
A: After making sure that student can easily recognize alphabets, teachers help them to write the
alphabets. For convenience, capital letters are taught at first. Some students do not need help but
the letter they write is not much good. We help them as well.
Q: How do teachers help weak students to write alphabets?
A: When a weak student writes a letter, his hand usually shakes. That time teacher holds his hand
and pencil until completion of writing. Several times teacher helps the student in this way.
Q: How do teachers encourage students when they write alphabet well?
A: For encouragement, teachers give them sticker as a reward. Sometimes teachers told the class
to give a big clap for the students.
Q: Suppose, a student writes a letter, but not much good. Another student writes it very well. How
do teachers reward them?
A: If a student writes a letter well, teachers give him a big sticker and tell him thank you very
much. If a student writes a letter that does not look quite good, teachers give him a small sticker,
show the right way to write the letter and then tell him to write it.
Q: Do teachers face any problem when she teaches them to write?
A: Some students press the pencil on the script more than expected. That time lead of the pencil
breaks and student gives the pencil to the teacher to sharp. Teacher sharps it and gives the student.
But student breaks lead of the pencil again. This problem happens again and again.
Q: Which strategy is important in your point of view to improve students’ performance?
A: Personally, I emphasize on involvement. The more students involve in writing, the more
improvement we will observe. I mean we always encourage them to involve in writing.
Q: As we are going to design iPad based innovative software solutions for play group students,
what do you expect from us?
A: We expect software that will help students when there are no teachers or parents. The ultimate
goal of software will make students more creative.
Appendix B

37
Appendix C
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Authors
Tamjid Rahman is a faculty of Stamford University, Bangladesh. He received his BS degree
in Computer Science and Engineering from Stamford University,Bangladesh in 2010. He is a
MS student of North South University. His research interest lies in Artificial Intelligence,
Software Engineering, Programming
Dr. M Rokonuzzaman is a faculty of North South University. He received his Ph.D. in EEE from
Memorial University of Newfoundland, Canada. His research interest lies in Software Engineering,
Robotics, Computer Vision.
.

A noble methodology for users’ work

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