A Reseller's Guide to Using Helm

A Reseller’s Guide to Using Helm

Quality Control Panels and Automation Software for the Hosting Industry
WebHost Automation Ltd http://www.WebHostAutomation.com

Table of Contents

About HELM & This Guide 3
Logging Into HELM 3
Changing Your Password 4
Customizing Your Control Panel 4
Step 1: Global Settings 5
Step 2: Domain Settings – Customized Parking Page 6
Step 3: User Settings – Customized Welcome Letter (Continued) 7
Step 4: Global DNS Settings 8
Adding Your Hosting Plans 8
HELM Web Hosting Plan Worksheet 9
Setting up Extra Features 11
Billing Your Customers 13
Main Billing Settings 14
Tax Settings 14
Invoice Settings 14
Payment Gateway Configuration 15
Payment Reminders 15
Adding New Customers 16
Step 1: Entering Customer Information 16
Step 2: Choosing a Plan and Adding The Domain 17
Auto-Signup Script 19
User Settings 19
Signup Script Generator 20


3
About HELM & This Guide
The HELM Web Hosting Control system is very powerful hosting
automation solution for Windows 2000 and Windows .NET servers.
HELM is developed by WebHost Automation LTD, a United Kingdom
based corporation. Their main web site
is http://www.webhostautomation.com

Please take some time to read over this guide. Doing so will make
your experience as a reseller all that much more enjoyable and
profitable. We have littered this guide with helpful screenshots and
valuable step-by-step how-to guides.

Logging Into HELM
Logging into the HELM control panel is very simple. Open a browser and go to the provided URL
and enter your username and password. If you can’t remember your password, click on the “Click
Here” link and a new password will be emailed to you.

HINT! - Click on this
link if you forget your
password. HELM will
email it to you!

http://www.WebHostAutomation.com
WebHost Automation Ltd

4
Changing Your Password
The password you choose at the start of the installation might not be ideal. You might want to
change this at a later date. We recommend that you change your password to a combination of
letters and numbers at least 8 characters in length – that you can remember easily.

Changing your password is easy – just click on the “Password” icon and enter your old (current)
password and then your new password. You’ll also need to enter your new password again, as a
confirmation.

Customizing Your Control Panel

HELM provides several areas to customize how the control panel will appear to your customers
when they login. We recommend that you customize your control panel before proceeding any
further. To begin the customization process, click on the “Account Settings” link. From there, you
will find several icons and sub pages that we will explain in depth.

HINT! - Click


5
Step 1: Global Settings
Click on the “Global Settings” icon to
begin.

Sales / Support Emails: The global
settings screen page allows you to
enter specific email addresses for
your sales and support departments.

Personal DNS: Under the personal
DNS page, you can enter a person-
alized domain name to be used as
name servers for all domains that
your customers setup.

HINT! - You will need to contact your
HELM system administrator to enable
support for your personal DNS servers.

Personalization: Using the Header
/ Footer HTLM fields, you can enter
custom HTML that will appear in the
page header / footers when your
customers are logged in.

HINT! - The links section takes specially formatted text and turns them into links along the left side bar of
your customer’s control panel. Links should be entered in the following format:

URL[Display Text]
For example: http://www.microsoft.com[Microsoft’s Site]
Using this same method, it’s also possible to embed images in the links sec-
tion. Example:
http://www.microsoft.com[<img src=http://microsoft.com/logo.gif>]

Online Help / Internal Messaging Systems: By checking or unchecking the “Online Help” and
“Internal Messaging System” you can disable or enable the online help and messaging systems for
your customers.

After you have completed inputting your personalized global settings, click the “Save” button.
Your information will now be committed to the database. Any changes you make will be im-
mediately reflected the next time your customers login to their control panel. Click on the “Back”
button to return to the main “Account Settings” page.


6
Step 2: Domain Settings – Customized Parking Page
By clicking on the “Domain Settings” icon you can input a custom HTML page that will be used
as a “parking” page for new accounts that your customers create. This parking page can provide
helpful information to your customers about their account. For example, you could provide links to
your support FAQs or your helpdesk.

To setup a customized parking page, simply check the “Add the following parking page to all new
web sites” box and enter the HTML code of your page into the “Parking Page HTML” box. Once
you have completed this, click the “Save” button.

HINT! -You must click on the HOME link at the top of the page and then click on the “Account Settings” icon
to continue onto Step 3.

Step 3: User Settings – Customized Welcome Letter

Upon adding new user accounts to HELM, the control panel is capable of emailing your new cus-
tomer a customized welcome letter with their account info. Click on the “User Settings” button and
then “Welcome Message” button to setup the customized welcome letter.

Using the drop down menu entitled “Dynamic Information”, you can insert dynamically generated
content into your welcome letter. This feature is especially helpful for making your welcome letter
seem personalized and thoughtful.


7
Step 3: User Settings – Customized Welcome Letter (Continued)
Subject: The email your user receives
will contain this subject

Message Body: This is the content of
the email that your user will receive

Send via Email From: The email your
customers receives will be sent from
this address. For example, it would
be a good idea to enter your support
or sales email address in this field.

Send via Internal Message System:
Checking this box will also send the
user a copy of the email message via
the Internal Message system.

Send Copy To the Following Email
Address: Checking this box and enter-
ing a valid email will “carbon copy”
the email address you enter with all
welcome emails automatically sent
out by HELM. Enabling this feature is
helpful as it lets you have a record of
what information is being sent to your
customers.

After making all of your changes click the “Save” button to save your changes. Clicking the save
button will take you back
to the “User Settings” main
page. To continue custom-
izing your account, please
go back to the “Account
Settings” area by going to
the “Home” page and then
back to the Account Set-
tings link.

HINT! - Make good use of the Dynamic Information! Be sure to include your customer’s username
and password!


8
Step 4: Global DNS Settings
The “Global DNS Settings” page allows you to create DNS zone file configurations that will be
applied to all domains set up under your reseller account. For instance, you could create a
cp.domain.com record that could point to HELM itself, this way your users could use http://
cp.domain.com to access HELM.

From the Account Settings page click on the “Global DNS Settings” and click on the “Add New”
button. Leave the record type as “A (Host Record)”. In the record name, enter “cp”. In the record
data field, enter the IP address of your HELM control panel. If you do not know the IP address of
your control panel, ask your hosting provider for this information. For our example, let’s assume
that the IP address of the control panel is 192.168.1.100. Thus, we will enter “192.168.1.100” in
the record data field. Clicking the save button will take you back to the main Global DNS settings
page.

HINT! - Be sure the informa-
tion you enter at this screen is
accurate. Inputting incorrect
information could cause major
issues for you in the future.
If you are not sure what IP
addresses to use, ASK YOUR
HOST!!!

Adding Your Hosting Plans
As a HELM reseller, you must create your own hosting plans to offer to your customers. Before
you begin with this section, we recommend completing the “HELM Hosting Plan” worksheet found
on the next page. This worksheet is an aid that will help you define what hosting features will be
included in each of your hosting plans.

After completing the worksheet,
click on the “Hosting Plans” icon
to continue.

Click Here!


9
HELM Web Hosting Plan Worksheet

Main Plan Information
Plan Name:
Setup Fee:
Recurring Fee:
Term:
Basic Quotas
Domains:
Bandwidth:
Diskspace:
Web Quotas / Options
ODBC DSNs:
Sub-Domains:
Domain Aliases:
FrontPage Webs:
MIME Editor:
ASP Enabled:
Perl Enabled:
PHP Enabled:
CGI-BIN:
Custom Errors:
Email Quotas
POP3 Accounts:
Mail Aliases:
FTP Quotas
FTP Accounts:
DNS Options
DNS Zone Editor:
Stats Quotas
LiveStats Sites:
Database Quotas
SQL Server DBs:
mySQL DBs:
Max Users / DB:


10
Adding Your Hosting Plans (Continued)
Step 1: From the control panel home page, click on the “Hosting Plans” icon.

Step 2: Click on the “Add New” button.

Step 3: At the “Add Hosting Plan” screen, enter the Plan Name, Setup Fee, Recurring Fee and
frequency. Click the “Save” button. At this point, your plan has been added to HELM, but we still
need to define the many different quota options.

3a) Enter plan name
3b) Enter pricing info
3c) Click “Save”

Step 4: Click on the package you just created and then click on the “Resource Limits” icon.

Click Here! Click Here!

Step 5: At the “Plan Resources” page, enter the number of domains, the amount of bandwidth
and disk space included with the hosting plan. Click Save.

5a) Enter quotas
5b) Click Save


11
Adding Your Hosting Plans (Continued)
Step 6: Click on the “Web Resources” button. Fill out this screen according to the options you
chose on the worksheet. Click the “Save” button when you have completed this form. Click
“Back” to return to the “Plan Resources” page.

HINT! - FrontPage Webs: If the plan’s quota include 2 domains total and 2 FrontPage Webs, any FrontPage
based sites setup will come out of both the FrontPage Webs quota and the domains quota. Thus, allowing
the user to setup FrontPage Webs will not allow them to setup more domains than allowed by the maximum
number of domains.

6a) Click on “Web Resources “
Icon

6b) Enter quota information.
6c) Save settings.
6d) Click back.

Step 7: Repeat step 6 for Email Resources, FTP Resources, DNS Resources, etc.

Setting up Extra Features
One of the nice functions of HELM is that it allows you to define additional features (more disk-
space or data transfer, for example) that your users can provision through their control panel
– without your interaction!

From the control panel home page you access the Extra Features section by going to Hosting Plans
-> Choose a Hosting Plan -> Set Up Extra Features. Once you are at the “Extra Features” screen,
you will see a list of any features you have already configured. There will also be an “Add New”
button that you can click to create extra features. Upon clicking on the “Add New” button you will
be presented with the “Add Extra Feature” screen.


12
Setting up Extra Features (continued)
Description: The description of the feature – this is what your customer will see when ordering
new features

Resource Type: The type of
resource you would like to sell.
For example, extra disk space or
extra data transfer. Or you could
create a feature that would en-
able PHP on the customer’s site.

Quantity: This field is only used
for features that start with “Extra”
in the dropdown list. For ex-
ample, if you want to sell 50MB of
additional disk space, you would
select “Extra diskspace (MB)” as
the Resource Type and enter 50
in the quantity field.

Setup Fee: this is a one time fee that will be charged to the customer for “setting up” the addi-
tional features. Set this field to 0 if you would like the setup to be free.

Recurring Fee: Here you enter the recurring fee and term (how often the fee recurs). If you
would like to provide this feature for free, set the recurring fee to 0.

Available to Purchase: If this box is not checked, your customer will not be able to purchase this
feature. This feature is helpful if you start offering a new feature, but then decide to stop offering
it. When you stop offering it, you
would simply uncheck the “avail-
able to purchase” option.

Shared Across All Plans: This
feature is especially nice if you
have standard extras that you
would like to offer across all of
your hosting plans. For example,
if you have a standard rate for
additional disk space and data
transfer, you would only have to
input this feature once and then
you could check “shared across all plans”.

After you have inputted your additional feature, click on the “Save” button to continue.


13
Billing Your Customers
HELM has an integrated billing system that can bill your customers for you. Using HELM’s billing
system is optional; it’s possible to disable the entire system. If you do opt to use the HELM billing
system, it’s fairly customizable and should be able to meet your needs. The following items can be
customized:

- Currency Symbol
- Tax Rate
- Tax Name
- Number of days “early” invoice is sent to the customer
- Invoice subject
- Invoice from email address
- BBC invoices to email address
- Invoice Header
- Invoice Footer

The billing system is capable with interfacing with several payment gateways and also capable of
providing your customers with the option of paying via Check or Bank Transfer. Here’s a list of the
currently supported payment gateways:

- - 2Checkout
- WorldPay
- ProPay
- PayPal
- Authorize.Net
- Coming Soon – LinkPoint

For security reasons, HELM never
stores your customers’ credit card
information in the HELM database.
Unfortunately, this also means that
automated billing, where your
customer’s credit card is charged
automatically, is not yet possible.
Instead, HELM’s billing system
automatically creates the neces-
sary invoice and emails the customer a copy of the invoice. The invoice instructs the user to login
to the control panel so that they can remit payment.

In addition to automatically sending the invoices to your customers, you can configure HELM to
send your customers payment notices before and after the invoice due date. For example, you
could send your customers a daily payment reminder before their payment due date, and then
after their due date, you could configure HELM to send out letters in an escalating fashion that
warn your users their account is past due and maybe suspended for non payment, etc if they don’t
remit payment.


14
Main Billing Settings
From the home page, click on “Billing” and then “Billing Settings” to access the settings for the bill-
ing system. On the main “Billing Setting” pages, you can enable or disable the billing system, set
your currency symbol, and define how far in advanced recurring transactions should be created.
After entering these settings, click on the “Save” button before proceeding to any of the other
pages.

A) Enable / Disable Billing System

B) Enter your default currency
symbol

C) Enter how early invoices should
be generated

D) Save settings

Tax Settings
If you click down to the “Tax Settings” page, you can configure
the tax rate that will be applied to your customers. You can also
input the name of the tax that will appear on the invoice (e.g.
– Sales Tax, or VAT). Click the “Save” button to save your set-
tings, and then click the “Back” button to go back to main Billing
Settings page.

Invoice Settings
Clicking on the “Invoice Settings” icon will bring you to a page where you can enter your invoice
settings. You can opt to either have the invoice sent or not sent by checking or unchecking the
“send invoice via email”. You can also input a custom invoice subject, from address, and blind car-
bon copy address so that you can also have a copy of the invoice emailed to you for your records.
Additionally, you may also input custom HTML invoice headers and footers. After entering your
settings, click “Save” to make sure all of your settings have been saved and then click the “Back”
button to return to the main “Billing Settings” page.


15
Payment Gateway Configuration
Before customers can submit payment through HELM, you must configure HELM to interact with
any payment gateways that you subscribe to. Although somewhat misleading, you also can con-
figure HELM to accept payment via Bank Transfer and Cheque under the payment gateways page.

After clicking on the “Payment Gateways” icon, you will be presented with a drop down list of the
different gateways that HELM supports. To proceed, select the payment gateway you would like
to enable and then click the “Next” button. Depending on the payment gateway you choose, you
will have to input a variety of information. In most cases, the information you are inputting will
be provided to you by your
payment gateway company.
After inputting your payment
gateway details, click “Save”
to save your settings. Click on
the “Back” button to return to
the main Billing Settings page.

Payment Reminders
Now, the only thing left to
configure are your payment re-
minders. Clicking on the “Payment
Reminders” icon and then clicking
the “Add New” button will take you
to the form where you can setup a
payment reminder. The payment
reminder screen is nearly identical
to the welcome letter screen. A
helpful feature is that the payment
reminders can also include your
customers’ username / password
so that your customers can login to
their control panel easily and pay
their bill promptly.


16
Adding New Customers
HELM provides two ways to add your new customers. You can setup your customers manually
from within HELM or customers can signup using the auto-signup script. Before adding custom-
ers, it’s necessary to setup your web hosting plans, as described on pages 10 -11.

Step 1: Entering Customer Information
To get started, click on the “Users” icon from the home page and then click on the “Add New”
button. You will now be at the “Add New User” form. The following fields highlighted in red below
are required!

We recommend entering the username you would like to assign to the user in the “Account Num-
ber” field. While not obvious
from looking at the form, if you
leave the account number field
blank, HELM will generate a
random username and assign
that to your customer. Entering
a specific username into the
account number field will ensure
that your customer receives a
username he can easily recall.

After completing the form, click
on the “Save” button to con-
tinue. Clicking on this button
will cause two things to happen
– the user will be added to the
system, and the user will also be
emailed the welcome letter you
created earlier. From this point,
there’s a few different routes
we can take, depending on how
you would like to setup your
customer’s account.

The first option is to simply let
the customer receive the login information in his email. The customer will login to HELM and then
be able to purchase a hosting plan and setup the domain name to his liking. The second option
is to actually complete the process of selecting a plan and creating the domain name so that the
customer does not have to.


17

Step 2: Choosing a Plan and Adding The Domain
Please follow the procedure outlined below to choose a package for your user and setup their
domain name.

Step 1: Enter the user’s username in the “Search Users” box and
click on the green arrow to perform the search. You will now effec-
tively be seeing what your customer sees when they login.

Step 2: Click on the “Packages” icon and then click the “Add New”
button to subscribe your customer to a hosting package. In the
package name field simply enter a friendly name that will help your
customer identify the package from any other hosting packages he may have. Select the appropri-
ate plan from the “Web Hosting Plan” drop down. Click the “Save” button, which will take you
back to the main “Packages” page.

A) Enter Package Name

B) Click Save

Step 3: Now click on the Package that you just created. Change the account status to “Active”
and click Save.
A) Click Package!

B) Change the account
status to “Active”

C) Click Save


18
Step 2: Choosing a Plan and Adding The Domain (Cont’d)
Step 4: Now click on the “Domains” icon and then click the “Add New” button.

Step 5: Choose what type of web site you would like to setup. Click “Next”.

A) Choose Web Site Type

B) Click Next

HINT! - If the site requires FrontPage
Server Extensions be sure to choose a
FrontPage Website!!!

Step 6: Enter the domain name and click “Save”. Your customer’s account has now been com-
pletely setup.

A) Enter Domain Name

B) Click “Save”

HINT! - The main FTP username is the same as the domain name. For example, if the domain name is
yahoo.com, the FTP username is yahoo.com. The password is the same as the password for the control
panel user.

HINT! - If you setup a FrontPage Website,
the username to access their site via Front-
Page is domain.com_fp. Using the same
example as above, the username would
be yahoo.com_fp


19
Auto-Signup Script
HELM also has the ability to automate the sale process for you. Using the signup script generator,
HELM creates a HTML form you can place on your site and use to automatically signup customers.
If using this feature sounds attractive to you, please read on because there are a couple of cave-
ats.

The first caveat is that users who signup through the signup script are assigned a random
username that’s a combination of the prefix you define in the user settings and an incremented
number. The second caveat is that once a user signs up using the signup script, they still need to
login to the control panel, pay their bill using a specified payment gateway, and then setup their
domain. While this process isn’t exactly complicated, less knowledgeable Internet users may find
the process overwhelming to start with.

User Settings
After logging into the control panel,
click on the “Account Settings” icon
and then click on the “User Settings”
icon. There are a few things we
need to enable at the “User Settings”
screen before proceeding.

Account Number Prefix: This field
is where you can input a custom
username prefix that will be used for
the customer’s signup with the auto
signup script.

Min Password Length: This field
serves a dual role. First, it acts as a
password policy, in that when your
users change their password they will
have to make their password be at least as long as the length you specify. The other role that it
serves is that when HELM emails out passwords to customers automatically, the passwords will be
randomly generated and will be the length you specify here.

Enable auto-signup: If this auto-signup is not enabled, the script that HELM generates will not
work.

Account vetting: With account vetting enabled, whenever a new user is added to the system
(either manually or through the auto signup script) an email alert is sent to the email address
specified. You then have to login to HELM and mark the account as approved. If vetting is not
enabled, all accounts are created – including those through the auto signup script. Customers are
free to login to their account and add their domain name, without any verification.


20
Signup Script Generator
Step 1: Click on the “Signup Script Generator” icon.

Step 2: In order to generate the signup script, HELM requires just two pieces of information from
you – the success URL that users should be directed to after their account has been added suc-
cessfully, and the failure URL that users should be redirected to if there is a problem with setting
up their account. Also, you have the option of asking your customer to select a web hosting
package.

Step 3: Click Next.

Step 4: HELM has now generated the signup script for you. The code that HELM generates is
standard HTML code, which means that you should be able to add the look and feel of your exist-
ing website to the HELM form very easily.


A Reseller's Guide to Using Helm

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