A step by-step-guide_to_importing[1]

A STEP BY STEP GUIDE
TO IMPORTING
A Guide for Canadian
Entrepreneurs

2
A GUIDE FOR CANADIAN ENTREPRENEURS
AStepbyStepGuidetoImporting
ISBN: 978-1-894566-23-0
Copyright © 2008 FITT
All rights reserved. The reproduction, storage in a retrieval system or transmission in any form or by
any means (including electronic, mechanical, photographic, photocopying, or recording) of any part of
this publication without the prior written permission from FITT (Forum for International Trade Training
Inc.) is an infringement of copyright law.
Acknowledgments
This publication was made possible by the cooperative efforts of I.E.Canada’s members and partners
who dedicated time and expertise to develop this introductory guide for importers. In particular, FITT
wishes to recognize the contributions of:
The Business Link Business Service Center
www.CanadaBusiness.ca/alberta
Disclaimer
This information is to be considered solely as a guide and should not be quoted as, or considered to
be, a legal authority. It may become obsolete in whole or in part at any time without notice. In
particular, links to websites may have changed.
The opinions and interpretations in this publication are those of the author and do not necessarily
reflect those of the Government of Canada.
This project is funded in part by the
Government of Canada's Sector Council
Program.
Aussi disponible en français sous le titre : Guide de l’importateur, étape par étape.

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Table of Contents
Chapter 1 Getting Started..................................................................................5
1.1 Importing: An overview.........................................................................5
1.2 Importer/export account number ..........................................................7
1.3 Quotas and permits..............................................................................9
1.4 Industry-specific requirements ...........................................................10
Chapter 2 Selecting a Foreign Supplier .........................................................12
2.1 Why does the source country matter?................................................12
2.2 Tariff Treatments................................................................................12
2.3 Anti-dumping and countervailing duties..............................................13
2.4 Finding a supplier...............................................................................15
2.5 Key points to cover in a supplier contract...........................................17
Chapter 3 Financial & Contract Issues...........................................................18
3.1 Incoterms ...........................................................................................18
3.2 Transportation costs...........................................................................21
3.3 Insurance ...........................................................................................22
3.4 Tariff classification..............................................................................24
3.5 Import cost and ultimate pricing .........................................................26
3.6 Paying your supplier...........................................................................28
3.7 Import letter of credit (LC) ..................................................................29
Chapter 4 Logistics and Other Partners .......................................................31
4.1 Customs brokers ................................................................................31
4.2 Freight forwarders, 3PLs and couriers ...............................................32
4.3 Security of the supply chain ...............................................................35
4.4 Government agencies and associations.............................................37
Chapter 5 Customs documentation and clearance.......................................39
5.1 Accounting package...........................................................................39
5.2 Importer of record...............................................................................42
5.3 Electronic documentation and online service .....................................43
5.4 Release of goods ...............................................................................45
5.5 Duties relief, and dispute resolution ...................................................46
Appendix A Checklist of Importing Commercial Goods......................................49
Appendix B Sources of assistance.....................................................................51
Appendix C Glossary .........................................................................................55

5
Getting Started
ny business that imports goods into Canada from another country is involved
in importing. As in any venture, there is an element of risk, which can be
minimized by thorough research and the assistance of experienced service
providers. Incorporate importing into a sound business plan, and you will find
that importing is just one more way to ensure a successful entrepreneurial venture.

1.1 Importing: An Overview
Much of the importing process will already be familiar to the Canadian entrepreneur:
activities such as researching the market, finding suppliers, arranging for delivery, and
keeping paperwork, are part of all businesses.
When you import goods as part of your business, there are additional considerations:
• Market research: Do you know if you will be able to sell enough of the
products to cover your costs? The products may not be available already in
Canada, so it may be difficult to predict customer take-up, and the price they
will be willing to pay.
• Supplier reliability: Will you be able to get the products in the quality and
quantities that you need? Does your supplier understand Canadian labelling
regulations? Is he used to completing Canadian import documentation
correctly?
• Cash flow: Can you manage the financial demands of importing? There will be
additional costs in transportation, insurance, foreign exchange etc. that you will
have to build into your usual financial plans and cash flow projections.

• Service providers: You will be familiar with working with your carrier,
warehousing company, tax advisor and banker. To assist you in importing, you
may have to engage additional service providers: customs brokers,
international freight forwarders, translators, currency dealers, etc.
Chapter
1
A

6
If you already have a successful company, you might wonder why you should
consider importing into Canada. There are a number of business benefits in sourcing
raw materials or products abroad and importing them.

Reasons to Start Importing
New products: A company can increase its market share by introducing new
products that are not available from competitors, and by positioning itself as
innovative.
Traditional skills or attributes: Imported products reflecting traditional
manufacturing skills or attributes, such as glassware from the Czech Republic or
new designs from Italy, allow a company to use these attributes as a promotional
strategy.
Higher quality products: Some countries have developed a reputation as
specialist manufacturers of high quality goods, for example, watches from
Switzerland. Importing these products can help accompany develop a niche
market.
Lower prices for products: Lower labour costs or a beneficial tax regime may
make products cheaper than a similar product manufactured in Canada. This
lower base price may give the importer a competitive edge, if it is not offset by
transportation and other costs.

TIP: The Canada Business network is a good source for information about
importing. Start with the Import Info-Guide, in the importing section of the
website http://www.canadabusiness.ca or call toll-free 1-888-576-4444.
“ Understanding the import process
is important for certain types of product,
becomes more important as the volume of import transactions increases,
and is most important when the range of products diversifies.”
– Data management company

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Before you import, you will need to consider carefully the legal requirements as well
as the practicalities.
In fact, your planning for importing begins way back when you first decide which
product(s) you will import, and from where. These early decisions will affect the
documentation that you will need to get those products into Canada, the ease with
which they clear Customs, and their final cost.


                                             Importing Considerations
Type of product There are regulations covering special types of goods,
such as food products and health products.
Source country Cheaper goods may be offset by additional expenses
relating to transportation costs, tariffs, export taxes in the
source country, and foreign exchange fluctuations. Risks
such as political instability and fluctuating economies
may also increase the effort required in importing.
Service providers Experienced customs brokers, freight forwarders and
other service providers can smooth the way, but their
fees must be included in pricing calculations. Even if
such experienced service providers are used, ultimately
you are responsible for complying with import
regulations.

1.2 Importer / Exporter Account Number

Before importing goods into Canada, you must obtain from Canada Revenue Agency
a Business Number (BN) for an import/export account. The Business Number is
used for major government revenue programs such as GST (Goods and Services
Tax), payroll deductions and corporate income tax.

  Import/export accounts are identified by RM, for example 123456789RM002

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Canada Border Services Agency (CBSA) will use your import-export account number
to process customs documents. To avoid delays in releasing your goods at the
border, open your import/export account with Canada Revenue Agency before you
try to import or export goods.

When completing form RC1, include all your business names as they may appear on
customs release forms and other documents such as invoices. If the name on the
customs release document is different from the name that CBSA and Canada
Revenue Agency have on file for you, your shipment may be held up at the border.
Send the completed print forms to your nearest tax services office, listed in the
government section of your telephone book.

Links to online forms and services:
Form RC1 http://www.cra-arc.gc.ca/E/pbg/tf/rc1/README.html
Business Registration Online http://www.businessregistration.gc.ca
Form RC1C http://www.cra-arc.gc.ca/E/pbg/tf/rc1c/README.html
TIP: If you have not already set up your business, the Canada Business network
has useful guides at http://www.canadabusiness.ca

Options for obtaining a Business Number for an Import/Export Account:

Complete Form RC1 Request for a Business Number (BN); or
Use Business Registration Online; or
If you already have a Business Number, use Form RC1C Business Number
(BN) – Import/Export Account Information, to add an import/export account; or
Call 1-800-959-5525, for either a new business or to add an import/export
account.

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1.3 Quotas and Permits
The nature of the product you plan to import will affect the amount of paperwork you
will have to complete, and perhaps may add to the cost of importing.
No license is required to import most goods. However, some controlled products
are subject to a quantitative import restriction or quota, and require a permit for
importation into Canada.
These controlled goods are all found on the Import Control List (ICL) at
http://laws.justice.gc.ca/en/E-19/C.R.C.-c.604/text.html .

Controlled Products:
Agricultural
products
For information about importing an agricultural product that is on the ICL,
call (613) 944-0777 (English) or (613) 995-8104 (French).
Steel For information about importing steel, call (613) 944-0778.
Weapons and
munitions
For information about importing weapons or munitions, call (613) 944-
3097.
Clothing and
textiles
Import permits for clothing and textiles are no longer required, except from
countries that are eligible for a tariff preference level benefit under free
trade agreements – U.S. and Mexico (NAFTA), Chile (CCFTA) and Costa
Rica (CCRFTA). For information about importing a textile or clothing
article from these countries, call (613) 996-3711.
Endangered
species
The Convention on International Trade in Endangered Species of Wild
Fauna and Flora (CITES) controls the international trade of endangered
animal and plant species. The Canadian Wildlife Service (CWS), part of
Environment Canada, administers CITES in Canada. For permit
requirements, call CWS at 1-800-668-6767, or see the CITES website at
http://www.cites.ec.gc.ca/eng/sct3/index_e.cfm .
There is a small charge for the permit, if required, and there will be additional charges
if a customs broker obtains the permit for you. You should also take into account the
time it takes to process a permit application. An permit will be required for each
separate shipment.

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1.4 Industry-Specific Requirements
Some goods are subject to the requirements of federal government departments, and
may need permits, certificates and examinations. Memorandum Series D19 covers
acts and regulations of Other Government Departments (OGDs).
There may be no fees for these additional OGD requirements, but they will require
additional effort on the part of the importer or the customs broker.
OGD (Other Government Departments) Requirements:
Labelling Goods for retail sale must comply with labeling laws – see the
Guide to the Consumer Packaging and Labelling Act.
Vehicles Motor vehicles must meet emission control standards – see
Transport Canada’s website.
Food Food and agricultural products must pass the necessary health and
sanitary checks – see Guide to importing Foods Products
Commercially.
Personal
products
Personal product safety is overseen by Health Canada – see guides for
cosmetics importers, and the policy on drugs and natural health
products.
Hazardous
products
Health Canada is responsible for household chemicals and other
hazardous products – see the guide on hazardous products.
Electrical
appliances
Electrical appliances and equipment must be certified by the Canadian
Standards Association (CSA) before they can be sold in Canada. Call the
CSA International toll-free at 1-866-797-4272 for information on product
certification.
Alcohol Imports of liquor, wine and beer require prior authorization from the
appropriate provincial liquor commission, see Memorandum D3-1-3.
A useful summary of regulations is on The Kirkwood Group’s website.
Prohibited
goods
Some goods are prohibited, such as hate literature and pornography,
second-hand mattresses, etc. – see Memorandum Series D9.

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TIP: Contact information for important government agencies is given in
Appendix B. Industry associations will also be able to advise you.
Links to online resources concerning OGDs:
Memorandum Series D19 (OGDs)
http://www.cbsa.gc.ca/publications/dm-md/d19-eng.html
Guide to the Consumer Packaging & Labelling Act
http://www.competitionbureau.gc.ca/epic/site/cb-bc.nsf/en/01248e.html
Transport Canada (vehicles)
http://www.tc.gc.ca/roadsafety/importation/menu.htm
Guide to Importing Food Products Commercially
http://www.inspection.gc.ca/english/fssa/imp/guide1e.shtml
Health Canada (cosmetics)
http://www.hc-sc.gc.ca/cps-spc/pubs/indust/cosmet_guide/index_e.html
Health Canada (drugs & natural health products)
http://www.hc-sc.gc.ca/dhp-mps/compli-conform/info-prod/drugs-
drogues/pol_0019_tc-tm_e.html
Health Canada (hazardous products)
http://www.hc-sc.gc.ca/cps-spc/pubs/indust/reference_guide-
consultation_rapid/intro_e.html
CSA International (electrical products)
http://www.csa-international.org/how_get_started/
Memorandum D3-1-3 (alcohol)
http://www.cbsa-asfc.gc.ca/E/pub/cm/d3-1-3/README.html
The Kirkwood Group (alcohol)
http://www.thekirkwoodgroup.com/boards/
Memorandum Series D9 (prohibited goods)
http://www.cbsa.gc.ca/publications/dm-md/d9-eng.html

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Selecting a Foreign Supplier
fter you have determined which products you want to import, the next step is to
consider from which country you will import them. In fact, often the
prospective importer already has a country in mind – he has seen a product
that he thinks will sell well in Canada, or he has a family business abroad which can
supply products for the Canadian market. However, it is important to consider
carefully, not necessarily sourcing the products from the most obvious country.

2.1 Why Does the Source Country Matter?
Your choice of source country can impact the final cost of the imported product.
For Customs purposes, the “country of origin” is the country in which the goods are
grown, manufactured or produced. In the case of a manufactured article, the country
of origin is where the item was substantially transformed into its present form.

2.2 Tariff Treatments
• The country of origin of your goods determines the trade agreement under
which they qualify, and the tariff treatment they will receive. Duties can range
from 0% to 35%, directly impacting the profitability of the imported product.
• Under various trade agreements and other special tariff provisions, reduced
tariffs apply to products from certain countries – these are preferential tariff
treatments.
• To qualify for these preferential rates, you must have a “certificate of origin”
specific to the agreement – for example, to claim reduced duty rates for an
import from the USA or Mexico you must complete a valid NAFTA certificate of
origin. A list of trade agreements is on the website of Foreign Affairs and
International Trade Canada.
Chapter
2
A

13
• A particular example of the preferential tariff treatment is the Least Developed
Country Tariff, which is 0% on all qualifying goods – see Memorandum D11-
4-4.

TIP: A List of Countries and applicable tariff treatments is on the Canada
Border Services Agency (CBSA) website.
2.3 Anti-dumping & Countervailing Duties
• If you are importing from a country with a state-controlled economy, and the
transaction value has been subsidized in some way, you may incur
countervailing duties to offset the subsidy.
• If the price you pay for the goods is determined to be less than the normal price
charged by Canadian suppliers, you may incur anti-dumping duties.
• To find out if your goods will be subject to countervailing duties, check the
SIMA Self-Assessment Guide.

Links to online resources:
List of trade agreements
http://www.international.gc.ca/trade-agreements-accords-commerciaux/
Memorandum D11-4-4 Least developed Country Tariff
List of Countries and applicable tariff treatments
http://www.cbsa-asfc.gc.ca/trade-commerce/tariff-tarif/2008/01-99/countries-pays-eng.pdf
SIMA Self-Assessment Guide
http://www.cbsa-asfc.gc.ca/sima-lmsi/self-eng.html

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How else does the source country impact your final product cost?
Quotas As noted earlier, there are country-specific quotas that are aimed
at particular goods from specific countries. You should check the
Import Control List (ICL) and the Area Control List (ACL) to
ensure that the country of origin does not restrict the import of
that product.
ICL: http://laws.justice.gc.ca/en/E-19/C.R.C.-c.604/text.html
ACL: http://laws.justice.gc.ca/en/E-19/SOR-81-543/100049.html
Foreign
exchange and
insurance
Charges for foreign exchange and insurance may be higher for
countries with volatile economies or unstable political or legal
environments.
Distance Transportation costs will be higher, and delivery times may be
longer, for countries that are further away. Time zones may result
in you doing most of your business in the middle of the night.
Language If you, or your employees, don’t speak the local language, your
relationship with your supplier may be dependent on good
translators.
Familiarity with
the country
You may have to visit the source country many times in order to
select the best supplier, develop supplier relationships, check the
quality of the products, etc. Having contacts there makes doing
business easier.
Level of
development
It may be harder to do business with a developing country,
especially if the supplier is new to exporting. However, high
volumes of current trade with Canada will suggest that other
Canadian companies are successfully trading with the country.
Use Trade Data Online to find the volume of current trade with
Canada, and the types of products currently imported.
Trade Data Online: http://www.ic.gc.ca/tdo
Intellectual
property
If your product is being manufactured and packaged for you
exclusively, you may have to consider the ease of obtaining and
enforcing patents.

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2.4 Finding a Supplier
There are a number of ways to find a supplier that do not involve visiting the country,
or attending a tradeshow.
• Multinational trade directories
• Country-specific trade directories
• Yellow Pages
• Embassies
• Personal recommendation
Multi-national trade directories
An international directory such as Kompass Online can be searched across many
countries at once. Kompass not only provides contact information on manufacturers
worldwide, it also indicates if they are currently exporting.
Country-specific trade directories
Another method is to first identify a country or group of countries producing the
product, and then look for a manufacturers’ directory for that country. Find which
countries are already exporting the product to Canada using Trade Data Online:
• select “all imports”
• select “all countries (detailed)”
• type in the appropriate product code
To find an online business directory for a specific country, use Google Directory:
• choose an appropriate country
• select “business and economy”
• select “directories”
Yellow Pages
Most countries have a form of Yellow Pages directory, searchable online.
Embassies
National embassies, here in Canada, may be able to help you find a supplier, through
their commercial sections. They often have company directories and buyers’ guides
for their country or region. See Appendix B for contact information for embassies,
consulates and trade offices in Canada.

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Personal recommendation
Ideally, you want a supplier with a record of efficiently supplying goods to Canada, so
personal recommendations are useful. You can consult your industry association
or a bilateral trade association (see Appendix B), to identify foreign companies
with existing strong links to Canada. This step is part of the due diligence you
undertake, to determine the reliability and reputation of a potential supplier, as you
would do with your Canadian suppliers.
References
Once you have identified a potential supplier, the Trade Commissioners in
Canadian embassies, consulates and high commissions abroad will be likely to know
if that company is already doing business in Canada. Other references can be
sought from banks and credit reporting agencies, as part of due diligence.
Links to online sources:
Kompass Online http://www.kompass.com
Trade Data Online http://www.ic.gc.ca/tdo
Google Directory http://www.google.ca/Top/Regional
International Yellow Pages http://www.yellow.com/international.html
Canadian Trade Commissioners http://infoexport.gc.ca

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2.5 Key Points to Cover in a Supplier Contract
Parties to the contract – who are the parties, and in what capacity they are acting
Exclusivity – the territory and term of exclusive distribution rights
Goods – what goods are being bought, at what volumes
Warranties – warranties and who is responsible for repair, replacement or return of
defective product
Price – purchase price, currency, exchange rate, and what is included in the price
Payment method – method of payment, timing of installments and holdbacks subject
to inspection
Regulatory issues – who is responsible for obtaining export or import licenses, and
meeting legal or technical regulations such as labeling and standards
Trading terms – use Incoterms to specify responsibility for transport and insurance,
and where transfer of title takes place
Dealing with problems – procedures if a dispute arises or your supplier defaults,
and legal jurisdiction

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Financial & Contract Issues

he cost of importing a product into Canada will vary not only with the cost of
purchase from a supplier, and the taxes and duties levied, but also such factors
as transportation costs, insurance costs, and financing costs.
Who is responsible for transportation and insurance costs will be determined by the
terms of the contract that you negotiate with your supplier. You and your supplier
must have a common understanding of the exact meaning of the terms you have
used in the contract.
TIP: Ask your banker to introduce you to his international trade division,
to get the best terms for your financing needs.
3.1 Incoterms
Incoterms, which were developed by the International Chamber of Commerce (ICC),
provide a common terminology for international shipments, and minimize
misunderstandings. Incoterms signify to both the seller and the buyer what is, and
more importantly what is not, included in the selling price. They also indicate where
the exporter’s responsibility ends and the importer’s responsibility begins with respect
to ownership, and insurance of the goods.
Which Incoterm will apply to a particular trade transaction is a matter of negotiation
between seller and buyer. However, inclusion of the appropriate term in sales
quotations is crucial to determine the responsibilities of each party in the contract of
sale.
• For example, you need to know if all transportation and insurance are included
in the price quoted for the goods, and if not, at what point do you become
responsible for paying carriers and arranging insurance coverage.
Chapter
3
T

19
The legal definition of each Incoterm comes from the International Chamber of
Commerce. A brief definition of each term is provided below. Make sure that you
and your supplier have the same understanding of the term that you agree to.
You can buy from the Canadian Chamber of Commerce the ICC chart of Incoterms,
showing graphically the responsibilities of seller and buyer at each movement of the
shipment from the supplier’s place of business to your place of business. Similar
charts are often available from banks and logistics companies.
Links to services:
International Chamber of Commerce http://www.iccbooks.com
Canadian Chamber of Commerce (ICC Incoterms chart)
http://www.chamber.ca/article.asp?id=3607
TIP: Ask your customs broker, bank or freight forwarder for a free chart of
Incoterms, to help guide your negotiations, but always check the official
meaning of the Incoterm that you use in the contract.
Brief definitions of Incoterms:
EXW
Ex Works (named place)
This Incoterm puts the most responsibility on the buyer.
Title and risk pass to buyer including payment of all
transportation and insurance cost from the seller's door.
FCA
Free Carrier (named port)
Similar to FOB, except the seller’s obligations are met
when the goods are delivered into the custody of the
carrier at the port. The risk of loss/damage is transferred
at the buyer at this time, not at the ship’s rail.
FAS
Free Alongside Ship (named
port of shipment)
transportation and insurance cost once delivered
alongside ship by the seller.

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FOB
Free On Board (named port of
shipment)
transportation and insurance cost once delivered on
board the ship by the seller. Free On Rail (FOR) and
Free On Truck (FOT) are used when goods are carried
by rail or road.
CFR
Cost and Freight (named port
of destination)
Title, risk and insurance cost pass to buyer when
delivered on board the ship by seller who pays the
transportation cost to the destination port.
CIF
Cost Insurance and Freight
(named port of destination)
Title and risk pass to buyer when delivered on board the
ship by seller who pays transportation and insurance
cost to destination port.
CPT
Carriage Paid To (named
place of destination)
Title, risk and insurance cost pass to buyer when
delivered to carrier by seller who pays transportation
cost to destination.
CIP
Carriage Insurance Paid
(named port of destination)
Title and risk pass to buyer when delivered to carrier by
seller who pays transportation and insurance cost to
destination.
DAF
Delivered At Frontier (named
place)
Title, risk and responsibility for import clearance pass to
buyer when delivered to named border point by seller,
but before they reach the “customs border” of the
importing country named in the sales contract.
DES
Delivered Ex Ship (named
port of destination)
Title, risk, responsibility for vessel discharge and import
clearance pass to buyer when seller delivers goods on
board the ship to destination port.
DEQ
Delivered Ex Quay (named
port of destination)
Title and risk pass to buyer when delivered on board the
ship at the destination point by the seller who delivers
goods on dock at destination point cleared for import.
DDU
Delivered Duty Unpaid
(named place of destination)
Title, risk and responsibility of import clearance pass to
buyer when seller delivers goods to named destination
point. Buyer is obligated for import clearance.
DDP
Delivered Duty Paid
(named place of destination)
This Incoterm puts the least responsibility on the buyer.
Title and risk pass to buyer when seller delivers goods
to named destination point cleared for import.

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3.2 Transportation costs
Source: Importing into Canada, I.E.Canada, 2005
“ There are three aspects to importing:
first, the physical movement of goods across the border;
second, the costs associated with the entire shipment;
and third, the optimization of the import process.”
– Logistics service provider

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3.3 Insurance
Insurance is essential to protect you against potential losses.
• Freight insurance will usually cover possible loss of goods, or damage to
goods, for the entire trip, including time spent in warehouses during shipment.
• Note that a “marine policy insurance” covers transportation by road, rail and
air, as well as by sea.

TIP: Make sure you inspect the goods on receipt, so you can remedy any
problems promptly.
Who Arranges the Insurance?
The responsibility for organizing insurance can be shared between the import/buyer
and exporter/seller, or be undertaken by just one. Make sure the contract confirms
which option has been chosen. Incoterms clarify to what extent a party must take
responsibility for particular risks during transportation.

Insurance you may need to consider:

Loss or damage to goods in transit
Short-shipment by the supplier
Failure of the seller to supply
Transport delays and hold-ups at ports
Import duties
Storage of goods in bonded warehouses
Unloading, examination, and re-loading charges
Performance problems with the finished products
Health and safety problems with the product
Currency fluctuations

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Points to consider:
• If you arrange insurance yourself, you’ll know how much you’re paying and
what’s included.
• If your supplier arranges insurance, make sure you know the details of the
insurance cover.
• Carriers, freight forwarders and third party service providers will only arrange
insurance if so instructed in writing; they do not do so automatically.
• Check with your business insurance provider, for coverage already available
to you.
Finding an insurance company
To find a business insurance provider, check one of the following specialty
directories, online or in the business section of your public library:
Special Markets Directory
online from Stone & Cox / Canadian Insurance at
http://www.cdnins.com/directory/specialmarket.htm
Insurance Marketer
online from Business Information Group / Canadian Underwriter at
http://www.canadianunderwriter.ca/esource/default.asp
General Insurance Register
published by Stone & Cox / Canadian Insurance
Western Canada Insurance Market Finder, online at
http://www.insurancewest.ca/marketfinder.shtml
Ontario Insurance Directory
published by Business Information Group / Canadian Underwriter
TIP: A certificate of insurance, prepared by the exporter or freight forwarder
to indicate the presence of insurance against loss of or damage to the
goods, may be required as part of the documentation specified under
the terms of a letter of credit.

24
3.4 Tariff classification
For each item you are importing, you’ll need to determine the 10-digit classification
number, which determines the rate of duty payable.
The current version of Canada’s Customs Tariff, which conforms to the Harmonized
System (HS) developed by the World Customs Organization (WCO), is on the CBSA
website.
For example, if you are importing silver lockets from a manufacturer in Italy, the HS
code is 7113.11.00.00. No preferential tariffs apply, so the duty rate is 8.5%.
Example: Tariff Schedule
Tariff
Item
SS Description of Goods
Unit of
Meas.
MFN
Tariff
Applicable
Preferential Tariffs
III. –Jeweller, Goldsmiths’ and Silversmiths’
Wares and Other Articles
71.13 Articles of jewellery and parts thereof, or
precious metal or of metal clad with precious
metal:
7113.11 - -Of silver, whether or not plated of clad with
other precious metal
7113.11.10 00 - - -Findings, not plated or clad - 5% CCCT, LDCT, GPT,
UST, MT, MUST,
CIAT, CT, CRT: Free
7113.11.90 00 - - -Other - 8.5% CCCT, LDCT, UST,
MT, MUST, CIAT,
CT, CRT: Free
GPT: 5%
7113.19 - -Of other precious metal, whether or not
plated or clad with precious metal
7113.19.10 00 - - -Findings, not plated or clad - 5% CCCT, LDCT, GPT,
UST, MT, MUST,
CIAT, CT, CRT: Free
7113.19.90 00 - - -Other 6.5% CCCT, LDCT, UST,
MT, MUST, CIAT,
CT, CRT: Free
GPT: 5%
7113.20 - -Of base metal clad with precious metal
7113.20.10 00 - - -Findings - 5% CCCT, LDCT, GPT,
UST, MT, MUST,
CIAT, CT, CRT: Free
7113.20.90 00 - - -Other - 8.5% CCCT, LDCT, UST,
MT, MUST, CIAT,
CT, CRT: Free
GPT: 5%

25
TIP: To find where to start in the Tariff Schedule, use the Commodity Search tool
on Statistics Canada’s website.
For CBSA to determine that you have used the right classification, you must provide
a detailed description of the product on the invoice – “silver lockets” as the product
description is insufficient for customs purposes. The description must include
• Type of product (metal)
• Use of product (jewellery – not ornaments, under heading 7114)
• Condition (new – not antiques, which are classified in chapter 97)
• Manufacture (mass-produced – not works of art, also in chapter 97)
• Composition (silver – not base metal, in chapters 72-83)
Before your shipment arrives, a CBSA specialist can help you determine the duties
you’ll have to pay on the goods. You’ll need to give CBSA a detailed description of
the goods, and know their value and origin – see Memorandum D11-11-1 National
Customs Rulings.
CBSA also offers free seminars on classification.
Customs Tariff
http://www.cbsa-asfc.gc.ca/trade-commerce/tariff-tarif/menu-eng.html
…includes List of Countries and applicable tariff treatments
http://www.cbsa-asfc.gc.ca/trade-commerce/tariff-tarif/2008/01-99/countries-pays-eng.pdf
Commodity Search
http://www.statcan.ca/trade/scripts/trade_search.cgi
Memorandum D11-11-1 National Customs Rulings
CBSA seminars
http://www.cbsa-asfc.gc.ca/events-evenements/menu-eng.html

26
3.5 Import cost and ultimate pricing
The import cost of the goods includes more than the purchase price of the goods
themselves:
• The total cost will include the cost of packing, transport, insurance and
customs duties.
• The exchange rate may fluctuate between your placing the order, and
paying for it.
• The method of payment may involve additional costs – for example, your
bank may charge you for making a foreign currency payment.
• Delays in goods arriving at specified points en route may result in additional
charges – for example, unanticipated storage costs.
• Canada Border Services Agency may examine your shipment, incurring
costs.
• There may be penalties for incorrect documentation or late accounting, or
interest owed on late payment of duties.
• GST (goods and services tax) is payable on most goods at the time of
importation.
• Excise tax or excise duty may be payable – for example on tobacco and
alcohol products.
The price you set for your goods in the Canadian market should take into account all
costs that are additional to the purchase price, as well as your profit margin.

27
Product Costing Worksheet
Reference number: Product:
Name of supplier: Unit volume quoted:
Address: Gross weight:
Cubic measure:
RESPONSIBILITY: IMPORTER COST:
Supplier Importer Canadian $
Foreign charges
Unit cost
Overseas agent’s commission
Export packaging
Labelling
Factory loading charges
Transport charges
Cartage
Freight to port
Outbound customs brokerage fees
Unloading charges
Terminal charges
Storage fees
Loading charges
Ocean freight
Marine insurance
All risks insurance
Forwarding agent’s fee
Border charges
Customs duties
Goods and Services Tax
Excise tax
Customs broker charges
Other charges
Bank charges
Financing charges
Provincial tax
TOTAL COST
Source: adapted from Importing Into Canada, I.E. Canada, 2005.

28
3.6 Paying Your Supplier
There are four main methods for paying foreign suppliers for the goods you import
from them:
For importers, the risk increases as you move down the list.
Open account
• The supplier ships goods and passes title to the goods to the importer, and
then requires payment within an agreed period (30, 60, 90 days or even
longer).
Documentary collection
• When the goods are shipped, the supplier sends the shipping documents to
the importer’s bank. Next, the importer pays the bank with a sight or term draft,
in exchange for the documents. The importer then has title to the goods.
Letter of credit (LC)
• Letters of credit provide some security to both supplier and importer, because
they rely on the supplier’s bank and the importer’s bank to receive and check
shipping documents, and to guarantee payment. The importer’s bank
guarantees to pay when presented with a set of specified export documents by
the supplier’s bank. The bank guarantee is an added cost.
Advance payment
• The supplier ships only when payment has been received – this is also known
as “cash in advance”.

Methods of payment:

Open account
Letter of credit (LC)
Advance payment

29
Open account trading is the least risky – you only pay after receiving the goods. But
few foreign companies are willing to wait so long for payment.
Advance payment is the most risky – there is a chance you’ll pay but not receive the
goods.
Payment methods and terms are frequently a matter of negotiation. For example, you
might offer the supplier an import letter of credit, in return for an extended payment
period, to match your cash flow requirements.
3.7 Import Letter of Credit (LC)
An import letter of credit is a document issued by major bank on behalf of an
importer, or buyer. The import LC guarantees an exporter payment for goods and
services, provided the terms of the LC have been met. It is one way to ensure that
your company doesn’t pay for goods until the supplier provides evidence that the
goods have been shipped.
By using an import letter of credit for your international purchases, you can:
• Avoid advance payments or deposits
• Possibly negotiate a better price from your supplier, since your payment is
guaranteed
• Demonstrate your company’s creditworthiness to the supplier
• Support your supplier’s access to bank credit, since in many countries, letters
of credit are pledged by exporters as security against working capital loans.
Confirmed LC
• LCs can be confirmed or unconfirmed. For example, a foreign bank can
confirm an LC issued by a Canadian bank, thus guaranteeing that the foreign
bank will pay the foreign supplier. Obviously, the foreign supplier will prefer to
have a confirmed LC.
Irrevocable LC
• LCs can also be irrevocable, in which case they can’t be cancelled or
amended without your approval.
TIP: The most secure form of LC is both confirmed and irrevocable.

30
Other financial considerations
• Payment methods can have a major impact on your cash flow.
• You will need a comprehensive financial plan, to ensure that your company
has sufficient cash or operating lines of credit.
• You’ll need to know the timing of inflows and outflows
• Banks offer import finance packages to bridge the period between paying for
your imports, and receiving payment when you sell the goods on to your
customers.
TIP: Check the Canadian trademark database ( http://www.ic.gc.ca/tm ) to
determine if the product brand name will be allowed in Canada – if not, you
may have to change product literature as well as labels. If a similar brand
name is already trademarked in Canada, consult a trademark lawyer.
“ Even if you use third parties, you need to know
the underlying cost of every part of the import process.”
– International trade advisor

Study the LC details carefully:

Are the importer’s and supplier’s names complete, and spelled correctly?
Are the amount and currency of the LC correct?
Are the shipping and expiry dates acceptable?
Is the time period for presentation of the documents sufficient?
Are the goods or services to be supplied described accurately?
Are the insurance specifications acceptable?

31
Logistics and Other Partners
any services are available to help companies involved in global trade with
their logistics functions, including security requirements, financial
documentation, packaging, labelling and transport.
For the importer, there may be many service providers and multiple modes of
transportation.
4.1 Customs brokers
Customs brokers are licensed by Canada Border Services Agency (CBSA) to carry
out customs-related responsibilities on behalf of the companies who are their clients.
Importers may clear their own goods through Customs, but most importers use a
customs broker to pull together all the required information and documents, and to
clear the goods through customs.
Using a customs broker can often speed up the clearance process, since most
brokers have the online systems to submit paperwork ahead of time.
A customs broker’s services include:
• Monitoring the status of shipments
• Obtaining release of imported goods
• Paying any duties that apply
• Obtaining, preparing and presenting or transmitting the necessary document
or data
• Maintaining records, and
• Responding to any CBSA concerns after payment
• Advising the importer on changes in customs regulations.
Chapter
4
M

32
The broker will charge a fee for these services, either a fixed charge or based on the
value of the goods.
Finding a customs broker:
Canadian Society of Customs Brokers (CSCB)
On the CSCB website is a directory of member brokers
http://www.cscb.ca/040/md_e.asp
Export and Import Controls Bureau (EICB)
EICB maintains a list of brokers which have access to the online permit
application system of Foreign Affairs & International Trade Canada.
http://www.dfait-maeci.gc.ca/trade/eicb/general/brokers-en.asp
Yellow Pages
In your telephone book or online, look under “Customs brokers”
http://www.yellowpages.ca
TIP: On the CSCB website is a useful guide to selecting a customs broker,
See http://www.cscb.ca/070/pb_fs02_e.html .
4.2 Freight forwarders, 3PLs and couriers
Freight forwarders
Freight forwarding is the process of transporting goods internationally. This can
include multiple modes of transport, as well as paying fees and insurance charges on
behalf of the importer. Freight forwarders are also an important part of the supply
chain from a security viewpoint.
A freight forwarder’s services include:
• Assisting with freight quotes
• Booking space for freight on airlines, ships and other modes of transport
• Consolidating shipments from different suppliers
• Meeting the documentary requirements of the destination country

33
• Preparing shipping documents, banking and other collection papers necessary
in the transaction
• Processing shipping documents
• Handling certification procedures
• Distributing documents to the necessary parties in the transaction – banks,
offices, buyers, suppliers, etc.
• Arranging for insurance coverage
• Arranging for pre-shipment inspections and customs clearance
• Providing warehouse facilities
• Providing information on hazardous materials, if necessary
TIP: When the service provider acts as both customs broker and freight forwarder,
coordination of shipment clearance will be improved. Delays are common,
however, even with an experienced freight forwarder.
Third party logistics providers (3PLs)
A third party logistics provider (3PL) is a firm that provides outsourced or “third party”
logistics services. The 3PL will undertake activities such as
• Pick and pack
• Warehousing
• Distribution
• Tracking and tracing
• Specific packaging
• Providing a customized security system
Finding a freight forwarder or 3PL:
Canadian International Freight Forwarders Association (CIFFA)
On the CIFFA website is a members directory, searchable by province
http://www.ciffa.com/members_directory.asp

34
TIP: On the CIFFA website is a publication outlining standard trading
conditions, i.e. the roles and responsibilities of freight forwarder and
client company. See http://www.ciffa.com/about_stc.asp .
Couriers
You may prefer to use a courier service, if the shipment is not of high value.
Canada Border Services Agency (CBSA) offers a Low-Value Shipment program
(LVS) for imports valued at less than $1600 CDN.
One advantage of the LVS program is that the importer can submit a monthly
accounting report to CBSA, rather than accounting for each shipment individually.
Canada Post
Canada Post will also deliver any commercial imports valued at less than $1600
CDN, see the Customs Requirements in Canada Post’s Postal Guide.
On the importer’s behalf, Canada Post completes Form E14 Customs Postal Import
Form, which shows the tariff classification, duty rate, value for duty, and total duty
and taxes owing. Canada Post clears the goods, and charges $5 ($8 for priority post
shipments) for the service – see Memorandum Series D5.
Low Value Shipments (LVS)
http://www.cbsa-asfc.gc.ca/import/courier/lvs-efv/menu-eng.html
Canada Post – Customs requirements
http://www.canadapost.ca/tools/pg/manual/PGcustoms-e.asp
Memorandum Series D5 (importing by mail)
http://www.cbsa-asfc.gc.ca/publications/dm-md/d5-eng.html

35
Warehousing
You may also need the services of a bonded warehouse or a sufferance warehouse.
If the imported goods are destined for re-export, you can store them in a bonded
warehouse, with deferral of all duties including GST. The goods may undergo value-
added alterations while in bond: labelling and marking, packaging, testing, diluting
cutting or trimming, disassembly transportation purposes.
Sufferance warehouses are licensed by Canada Revenue Agency for short-term
storage and examination of imported goods pending release from Customs.
4.3 Security of the Supply Chain
It is important to investigate the security programs that your various service providers
may have in place.

Supply chain security programs:
PIP
Partners in
Protection
A voluntary program run by CBSA, in which participating
companies improve their own security, submit to inspection by
PIP officials, and attest to the security of their supply chain
partners.
ACI
Advance
Commercial
Information
Importing companies provide electronic documentation to
CBSA prior to the arrival of the shipment. The first phases of
ACI covered air and sea carriers. The final phase, eManifest,
requires electronic information on cargo, crew and
conveyance for all modes of transport, and so applies to
importers and customs brokers as well as freight forwarders.
TDG
Transportation of
Dangerous Goods
TDG legislation covers training requirements for all elements
of shipping dangerous goods, from handling the goods to
labeling and documentation. The TDG Directorate of
Transport Canada is responsible.
CSI
Container Security
Initiative
Part of a multinational program, CSI involves CBSA officials
examining cargo containers before they are loaded onto a
Canada-bound ship.

36
Most supply chain security measures involve
• Ensuring each partner in the supply chain is secure
• Advance notification to Customs of the contents of arriving shipments
• Screening and inspection of shipments in transit, and
• Inspection of shipments on entry.
These programs have counterparts in other countries. The ones Canadian importers
are likely to encounter are:
• C-TPAT Customs-Trade Partnership Against Terrorism, in the United States,
and
• the SAFE Framework of the World Customs Organization, in which
participating companies (including importers, carriers and other service
providers) are certified as “authorized economic operators” (AEO).
PIP
http://www.cbsa-asfc.gc.ca/security-securite/pip-pep/menu-eng.html
ACI
http://www.cbsa-asfc.gc.ca/prog/aci-ipec/menu-eng.html
eManifest
http://www.cbsa-asfc.gc.ca/prog/manif/menu-eng.html
TDG
http://www.tc.gc.ca/tdg/menu.htm
CSI
http://www.cbsa-asfc.gc.ca/security-securite/csi-irsc-eng.html
Additional benefits of security compliance:
• CSA – Customs Self Assessment CSA participants use their own systems to
declare shipments, and have streamlined clearance processes, increasing
efficiency and cost savings.
• FAST – Free And Secure Trade Companies participating in both PIP and
CSA may participate in the FAST program, which provides special FAST lanes
at the border, for expedited clearance.

37
There are security companies who can help you ensure that your part of the supply
chain is secure, and evaluate your logistics partners.
Finding a security company:
Yellow Pages
In your telephone book or online, look under “security companies”
http://www.yellowpages.ca
Export Development Canada (EDC)
EDC approves security companies under a program it offers to exporters
http://www.edc.ca/english/financing_9798.htm
4.4 Government agencies and associations
In addition to commercial service providers such as customs brokers, logistics
companies, warehousing and fulfillment services, there are other organizations that
will be helpful when you are planning to import (see Appendix B):
• Small business centre – Your municipality will have a small business centre
where you will find company directories, courses on importing, and business
advisors who can help with your business plan.
• Bilateral business association – Companies who are members of bilateral
business associations are often willing to provide insights into doing business
in foreign countries – look under “associations” in the Yellow Pages, especially
in Ottawa and other major cities.
• Embassies – Embassies of foreign governments in Canada can provide
information on potential suppliers.
• Chamber of commerce – Go to a meeting of your local chamber of
commerce to meet other local companies who are importing, who may share
their insights and experiences.
• Industry association – your industry association may have expertise in
regulatory issues affecting your sector, including import regulations.
• Provincial government – Provincial and regional government agencies offer
services to assist business.

38
• Federal government – Federal government agencies including Canada
Border Services Agency (CBSA), Canadian Food Inspection Agency (CFIA)
and the Competition Bureau, among others, can provide assistance on
specific issues relating to importing, inspecting, and labeling.
TIP: CBSA has several guides in the SME Centre on its website. CBSA also
offers free seminars on importing.
Canadian Food Inspection Agency – Food imports
http://www.inspection.gc.ca/english/fssa/impe.shtml
Canadian Food Inspection Agency – Plant imports
http://www.inspection.gc.ca/english/plaveg/impe.shtml
Competition Bureau – Labelling
http://www.competitionbureau.gc.ca/epic/site/cb-bc.nsf/en/01436e.html
CBSA SME Centre
http://www.cbsa-asfc.gc.ca/sme-pme/import-sme-pme-eng.html
CBSA free seminars
In particular, you should be aware of the other government agencies (OGDs) that
regulate imports, in addition to the CBSA. Contact information for many of these
organizations is provided in Appendix B.

39
Customs Documentation
& Clearance
ustoms documents are the set of documents required by a customs authority
to accurately and completely identify goods which are being imported. Some of
the documents will come from the supplier, others will be provided by the
carrier.
5.1 Accounting package
You must submit a final accounting package with your shipment.

Contents of the accounting package:
Two copies of the cargo control document (CCD)
Two copies of the invoice
Two copies of a completed Form B3 – Canada Customs Coding Form
Any import permits, health certificates, or forms that other federal government
departments (OGDs) may require
If necessary, Form A – Certificate of Origin
TIP: Make sure you have contacted the appropriate OGDs before the goods
are shipped, so that you have time to obtain the necessary documentation.
Chapter
5
C

40
Cargo Control Document
Your carrier uses the Cargo Control document to report your shipment to Canada
Border Services agency (CBSA), and will also send you a copy to inform you that
your shipment has arrived. The cargo control document may also take the form of a
manifest, waybill or other approved document.
Customs Invoice
The importer and seller should work together, if possible, to complete the customs
invoice, as the information on this document will determine the duties and taxes
owing. You can avoid later reassessments by ensuring that the invoice has enough
detail to identify the goods, determine the quantity, and establish the tariff
classification correctly.
The invoice can be
• A Canada Customs Invoice (CCI), completed by either you or the seller (for
instructions on how to complete the CCI, see Memorandum D1-4-1); or
• A commercial invoice containing the same information as a CCI; or
• A commercial invoice which indicates the buyer, seller, country of origin, price
paid or payable, and a detailed description of the goods, including quantity,
plus a CCI that provides the remaining information.
Form B3 Canada Customs Coding Form
To account for commercial goods, you have to document the importation on
Form B3 Canada Customs Coding Form.
As a new importer, you may need help completing Form B3 – determining some of
the elements, including tariff classification, value for duty, and the origin of your
goods, can be complex.
Brochure RC4229 Importing Commercial Goods Into Canada provides step-by-
step instructions on how to complete Form B3.
TIP: CBSA offers free seminars on completing form B3

41
Links to online forms and guides:
Memorandum D1-4-1, Canada Customs Invoice Requirements
http://www.cbsa-asfc.gc.ca/publications/dm-md/d1/d1-4-1-eng.html
Form B3, Canada Customs Coding Form
http://www.cbsa-asfc.gc.ca/E/pbg/cf/b3-3/README.html
Importing Commercial Goods Into Canada
http://www.cbsa-asfc.gc.ca/publications/pub/rc4229-eng.html
CBSA free seminars
Certificate of origin
The country of origin must be clearly indicated on the goods.
Canada Border Services Agency (CBSA) uses the certificate of origin to support the
tariff treatment you claim on Form B3. Certificates of origin for NAFTA, CIFTA or
CCFTA apply if you are claiming lower customs duty rates under those free trade
agreements.

Form B3 – Canada Customs Coding Form includes:

Your importer name and import/export account number
A description of the goods
The direct shipment date
The tariff treatment
The country of origin
The value for duty
The appropriate duty or tax rates; and
The calculation of duties owing.

42
Forms and guides relating to proof of origin are in Memorandum Series D11.
Form A – Certificate of Origin, or the Exporter’s Statement of Origin, apply to goods
covered by the General Preferential Tariff or the Least Developed Country Tariff.
Memorandum Series D11
Form A, Certificate of Origin
http://www.cbsa-asfc.gc.ca/E/pub/cm/d11-4-2/README.html (see page 11)
5.2 Importer of Record
The importer of record is the party who is
• responsible for the payment of all duties and taxes to Canada Border Services
Agency (CBSA);
• responsible for the accuracy of the information presented to CBSA;
• liable for any fines or penalties resulting from missing or inaccurate
information.
Even if you use a customs broker or freight forwarder or other service provider to
prepare the paperwork and clear the goods, you are responsible for producing the
correct documents, accurately completed, when required.
The importer of record may also claim input tax credits with respect to GST paid on
goods imported into Canada.
Importance of accurate completion
Completing forms accurately and honestly will mean faster release of your goods.
Your compliance record, as well as the type of goods you are importing, will affect the
frequency of CBSA examinations of your imported shipments.
If your goods are examined, you may incur additional charges, such as the costs
associated with loading and unloading cargo.

43
In particular, it is important to declare the value for duty correctly. This is basically
the price you paid for the goods, converted into Canadian funds. Memorandum
Series D13 covers valuation.
If you have consolidated shipments – that is, two or more shipments, possibly with
different products, dispatched together under one bill of lading – you must provide
details of all products. This is important even if your supplier has enclosed non-
commercial goods, such as samples, in the commercial shipment.
Input tax credits
http://www.cra-arc.gc.ca/E/pub/gl/p-125/README.html
Memorandum Series D13 (valuation)
Record-keeping
You are responsible for keeping all records on reporting, releasing, accounting and
paying for the imported goods, for 6 years after the year you import the goods. Even
if a customs broker clears your shipment, you should keep the records yourself.
Records that are created electronically are recognized by Canada Border Services
Agency (CBSA), so long as there are supporting source documents or hard copy
documents, and the electronic records can be produced as “accessible and readable
copy”.
Documentation that originates in paper format must be kept as such, though
permission to microfilm can be obtained from CBSA.
Your carrier must keep paper or electronic records for three years, including charts of
accounts, trip, movement history reports and bills of lading.
5.3 Electronic documentation and online service
Increasingly, EDI (electronic dissemination of information) processes are becoming
the norm in importing into Canada. For example, Canada Border Services Agency’s
programs using EDI include Advance Commercial Information (ACI) and Customs
Self Assessment (CSA), security-related programs described in Chapter 4.

44
One of the advantages of using a customs broker, freight forwarder or 3PL company
is that they will already be familiar with these options, which are faster and more
convenient than paper.
Banks also have online systems to help with import letters of credit and other import-
related financial transactions.

CBSA’s EDI services:
ACROSS
Accelerated
Commercial
Release Operations
Support System
You transmit release and invoice data by EDI. ACROSS
is being upgraded to an “OGD single window interface”,
encompassing OGD requirements as well as the
customs documents required by CBSA.
PARS
Pre-Arrival Review
System
You submit the appropriate documentation up to 30
days, but at least one hour, before the goods arrive in
Canada, and the release documentation is ready when
the goods arrive.
RFD
Release on Full
Documentation
You submit release and accounting information in a
single EDI transmission either before, or when, a
shipment arrives, and defer the payment of duties and
taxes to a later date (usually on a monthly basis).
CCEPS
Commercial Cash
Entry Processing
System
A self-serve system at some CBSA offices – you input
the import details of your goods, and CCEPS calculates
the applicable duties and taxes, which you then pay and
take delivery of your goods.
CADEX
Customs
Automated Data
Exchange
For goods already released, you transmit your
accounting documents electronically to CBSA. You can
also use CADEX to query certain CBSA files, receive
accounting data, and receive release notifications.

45
5.4 Release of goods
Canada Border Services Agency (CBSA) processes most shipments at the border
(highway border, rail border, international airport, seaport or customs mail centre).
The carrier reports your shipment to CBSA when it arrives at the international border
entry point, or increasingly, prior to arrival. Your carrier reports the goods either on an
approved cargo control document (CCD), or in the case or marine and rail shipments,
electronically submits the cargo information using EDI, before arrival at the Canadian
border.
The goods are “released” when you have paid the duties and taxes owing.
You can choose to have CBSA release the goods at an inland office – a customs
office not located at the border. For example, your shipment will arrive at Fort Erie,
Ontario, but you want CBSA to release it to you in Toronto. In this case, your carrier
reports the goods at Fort Erie, but must be a bonded carrier (have posted security
with Customs) to carry non-duty-paid goods to one of the approved inland offices in
Toronto.

Cash option – You may take delivery of your goods immediately, when you
• Have a Business Number and an Importer/Exporter account
• Have a complete accounting package
• Pay the duties and taxes owing, with cash or certified cheque
RMD – CBSA may release the goods before you have accounted for them and paid
duties on them, when you
• Electronically report your shipment
• Post an approved amount of security with the CBSA
• Account for shipments within 5 days
• Pay duties and taxes owing based on a monthly bill from CBSA
• Have met the requirements of other government departments (OGDs)

Release of goods:

Release with full accounting payment – cash option
Release on minimum documentation – RMD

46
5.5 Duties Relief, & Dispute Resolution
Canada Border Services Agency (CBSA) has some duties relief programs that may
reduce, eliminate or defer duties on some goods.
Drawback and duty referral
• Memorandum Series D7 describes programs that allow drawback or deferral
of duties paid on goods that you use in a manufactured product that is
subsequently exported.
Refunds
• Memorandum Series D6 explain the circumstances under which you can claim
a refund of duties on goods that are exported, or for defective goods,
shortages, or goods returned to the foreign supplier for credit.
Temporary imports
• Temporary imports may be duty-free, for example goods imported for a trade
show, goods returning from warranty repairs in the United States, or
emergency goods – see Memorandum Series D8
Dispute resolution
You may ask for a review of most decisions made by CBSA with respect to tariff
classification, origin or value for duty, no later than 90 days after the original decision.
Generally you use Form B2 Canada Customs – Adjustment Request.
The dispute resolution process is described in Memorandum D11-6-7.
Links to online guides:
Drawback and duty deferral
Refunds
Temporary imports
Form B2 Canada Customs – Adjustment Request
http://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2.pdf
Dispute resolution

47
Summary: The Importing Procedure

49
Checklist for Importing
Commercial Goods
Source: Canada Border Services Agency
Appendix
A

Before importing:

Obtain your Business Number (BN) with Import/Export account
Know the type of goods you want to import
Identify the country of origin, manufacture and export
Determine whether the goods are controlled, regulated or prohibited by
the Canada Border Services Agency (CBSA) or any other government
department or agency.
Determine the 10-digit tariff classification number and the applicable rate
of duty for your goods from the Customs Tariff
Determine the value for duty
Determine whether the goods are subject to any other duties or taxes
Verify whether the GST (goods and services tax) is applicable
Select the method of shipping and communicate with your transportation
company on cross-border requirements.
Determine if you are using the services of a broker or freight forwarder, and
determine any associated costs.

50

To import:

Obtain invoices, certificates of origin and other required documents
Ensure that the goods are marked and labeled as required
Await notification that your shipment has arrived. Shipments arriving by mail
or courier, and valued at less than CAN $1600 may be assessed and
cleared by the CBSA or the courier company
Submit the required CBSA documents and pay duties and taxes, before the
goods are released
Please Note:
The shipment may be examined by government officials
You can adjust your CBSA documents if errors are made during the release
process
The Administrative Monetary Penalty System (AMPS) secures compliance
with CBSA legislation
Keep records of your imports for six years after the year you imported the
goods

51
Sources of Assistance
Federal Government Agencies
Canada Business network
http://www.canadabusiness.ca
(click on Importing)
Export and Import Controls Bureau
http://www.international.gc.ca/eicb/
Canada Border Services Agency
http://www.cbsa-asfc.gc.ca
Statistics Canada
http://www.statcan.ca
(click on Imports and Exports)
Industry-specific Agencies
Agriculture and Agri-Food Canada
http://www.agr.gc.ca
Competition Bureau
http://competitionbureau.gc.ca (product
labelling)
Canadian Food Inspection Agency
http://www.inspection.gc.ca
Environment Canada
http://www.ec.gc.ca
(hazardous materials, endangered
species, ozone-depleting substances)
Canadian Heritage
http://www.canadianheritage.gc.ca
(cultural property)
Health Canada
http://www.hc-sc.gc.ca
(drugs and health products, consumer
products, nutritional labelling)
Canadian Intellectual Property Office
http://cipo.gc.ca
(trademarks, patents, copyright)
Industry Canada
http://www.ic.gc.ca
Natural Resources Canada
http://www.nrcan.gc.ca/mms/explosif/
(explosives)
Transport Canada
http://www.tc.gc.ca
(vehicles, tires)
Office of Energy Efficiency
http://www.ooe.nrcan.gc.ca
Appendix
A
Appendix
B

52
Regional Development Agencies
Atlantic Canada Opportunities Agency
http://www.acoa.ca
Western Economic Diversification
Canada
http://www.wd.gc.ca
Canada Economic Development
(Quebec)
http://www.dec-ced.gc.ca
FedNor (Northern Ontario)
http://fednor.ic.gc.ca
Provincial Government Agencies
Small Business BC
http://www.smallbusinessbc.ca
Business New Brunswick
http://www.gnb.ca/0398
Alberta Employment, Immigration and
Industry
http://www.alberta-canada.com
Price Edward Island Business
http://www.peibusinessdevelopment.co
m
Saskatchewan Enterprise &
Innovation
http://www.ei.gov.sk.ca
Newfoundland & Labrador: Innovation,
Trade & Rural Development
http://www.intrd.gov.nl.ca
Manitoba
http://www.gov.mb.ca/business
Nunavut: Department of Economic
Development & Transportation
http://edt.gov.nu.ca
Ontario Ministry of Small Business &
Entrepreneurship
http://sbe.gov.on.ca
North West territories: Industry, Tourism
& Investment
http://www.iti.gov.nt.ca/iea
Québec: Développement
Économique, Innovation et
Exportation
http://www.mdeie.gouv.qc.ca
Yukon Economic Development
http://www.economicdevelopment.gov.y
k.ca
Liquor control boards:
Consult the blue pages of your telephone directory.
A useful summary is at http://www.thekirkwoodgroup.com/boards/

53
Trade Representatives in Canada
Below are listed the trade representatives for Canada’s major trading partners.
For a complete list of foreign representatives in Canada, see
http://w01.international.gc.ca/Protocol/main-en.asp
Brazil
http://www.consbrastoronto.org
Korea, Republic
http://www.kotra.ca
China
http://www.chinaembassycanada.org/
eng/
Mexico
http://www.sre.gob.mx/canadaingles/
France
http://www.ambafrance-ca.org
Norway
http://www.emb-
norway.ca/info/trade.htm
Germany
http://www,german-business-
portal.info/
Taipei Economic & Cultural Office
http://www.taiwan-canada.org
India
http://www.hciottawa.ca/taip.htm
United Kingdom
trade@uktradeinvestcanada.org
Italy
http://www.ambottawa.esteri.it
United States of America
http://www.usatrade.gov/canada
Japan External Trade Organization
http://www.jetro.go.jp/canada
Bilateral Business Associations:
There are many bilateral business associations. Below are listed associations for
Canada’s major trading partners.
American Chamber of Commerce in
Canada
http://www.amchamcanada.ca
Brazil-Canada Chamber of Commerce
http://www.ccacanada.com/bcc
http://www.brazcan.org

54
British Canadian Chamber of Trade
and Commerce
http://www.bcctc.ca
French Chamber of Commerce in
Canada
http://www.ccife.org/canada
Canada-China Business Association
http://www.ccba.bc.ca
Indo-Canada Chamber of Commerce
http://www.iccc.org
Canada China Business Council
http://www.ccbc.com
Italian Chamber of Commerce in
Canada
http://www.iccbc.com
Canada-India Business Council
http://www.canada-indiabusiness.ca
Japan-Canada Chamber of Commerce
http://www.jc-coc.com/jc-coc
Canada Korea Business Association
administrator@transpacfibre.com
Mexico-Canada Chamber of
Commerce
ccmcto@yesic.com
ccmco3@hotmail.com
Canadian German Chamber of Industry
& Commerce
http://www.germanchamber.ca
Industry associations
Associations Canada
Grey House Publishing Canada
http://www.greyhouse.ca/assoc.htm
Scott’s Canadian Associations
Scott’s Directories
http://www.scottsdirectories.com/produ
ct.asp?id=229

55
Glossary
General Terms:
All risk
The most comprehensive type of transportation
insurance, providing protection against all loss or
damage from external causes.
Anti-dumping duty
A special duty imposed to offset the price effect of
dumping that has been determined to materially harmful
to domestic producers. (See also Dumping)
Arbitration
The process of resolving a dispute or a grievance outside
of the court system, by presenting it to an impartial third
party or panel for a decision that may or may not be
binding.
Area Control List
A list of countries from which any import requires an
import permit.
Bid bond
When a seller is bidding on a foreign contract, a bid bond
guarantees that the seller will take the contract if the bid
succeeds. A seller who refuses the contract must pay a
penalty equal to the amount of the bond.
Bill of lading
A contract prepared by the carrier or the freight forwarder
with the owner of the goods. The buyer needs this
document to take possession of the goods.
Business Number
Unique identifier for a Canadian company, used by major
revenue programs such as GST and corporate income
tax.
Cash in Advance / advance
payment
A buyer pays a seller prior to receiving the product. It is
the most risky form of payment from the importer’s
perspective.
Certificate of origin
A document that certifies the country where the product
was grown, manufactured or produced.
Commercial invoice
A document prepared by the seller or freight forwarder,
and required by the buyer, to prove ownership and
arrange for payment to the seller. The commercial
invoice is also used to assess customs duties.
Appendix
C

56
Confirming house
A company based in a foreign country that acts as a the
Canadian buyer’s agent, and places confirmed orders
with foreign sellers. They guarantee payment to the
seller.
Consignment
Delivery of goods to the buyer or distributor, who agrees
to sell the goods and only then pay the seller. The seller
retains ownership of the goods until they are sold, but
also carries all financial burden and risk.
Contract A written or oral agreement which the law will enforce.
Copyright
Protection granted to authors and creators of literary,
artistic, dramatic and musical works, and sound
recordings.
Counter-trade The sale or barter of goods on a reciprocal basis.
Countervailing duties
Additional duties imposed by an importing country to
offset government subsidies in an exporting country,
when the subsidized imports cause material injury to
domestic producers in the importing country.
Customs broker
An individual or firm licensed by Canada Border Services
agency to clear goods through Customs on behalf of
another individual or firm.
Customs declaration
A document that traditionally accompanies traded goods.
Required for statistical purposes, it accompanies all
controlled goods being traded under a permit.
Customs invoice
A document used to clear goods through customs in the
importing country, providing documentary evidence of the
value of the goods. In some cases, the commercial
invoice may be used instead.
D Memoranda
Legislation, regulations, policies, and procedures the
Canada Border Services Agency uses to administer
customs programs.
Dock receipt
A receipt issued by an ocean carrier to acknowledge
receipt of a shipment at the carrier’s dock or warehouse
facilities. (see also Warehouse receipt.)
Document of title
A document that provides evidence of entitlement to
ownership of goods, for example a carrier’s bill of lading.
The seller ships the goods to the buyer without a
confirmed letter of credit or any other form of payment
guarantee.
Draft / Bill of exchange
A written, unconditional order for payment from one party
(the drawer) to another (drawee). A sight draft calls for
immediate payment. A term drat requires payment over a
specified period.

57
Dumping
The sale of an imported product at a price lower than that
which it is sold within the exporting country. Anti-dumping
duties may be equal to the difference between the export
price and the normal value in the exporting country.
Ex factory
Used in price quotations, refers to the price of goods at
the seller’s loading dock.
Freight forwarder
A service company that provides a wide range of
advisory, administrative, and physical services to
shippers and to aid the international movement of goods.
Import Control List
Canadian regulation that identifies controlled products,
for which an import permit is required.
Import/export account
Coding on the Business Number that identifies the
Canadian company as an importer or an exporter.
Import permit
Document required to import products that are list on the
Import Control List.
Incoterms
Standard shipping terms that set parameters for
international shipments, specify points of origin and
destination, outline conditions under which title is
transferred from seller to buyer, and determine which
party is responsible for shipping costs. They also indicate
which party assumes cost if goods are lost or damaged in
transit.
Insurance certificate
A document prepared by the seller or freight forwarder to
provide evidence that insurance against loss or damage
has been obtained for the goods.
Intellectual property
A collective term used to refer to the new ideas,
inventions, designs, writings, films and so on, protected
by copyright, patents and trademarks.
Landed cost
The cost of the imported product at the port or point of
entry into the importing country, but before the addition of
duties, local taxes, local packaging and assembly costs.
Product modifications made prior to shipment are
included in the landed cost.
Letter of credit
A financial instrument issued by a bank on behalf of an
importer that guarantees the seller payment for goods or
services, provided the terms of the credit are met.
Low value shipment
Shipment valued at less than $1600 CDN, which qualifies
for simplified customs clearance procedures.
OGDs
Other Government Departments, whose regulations are
enforced by Canada Border Services Agency with
respect to imported goods.

58
Open account
An arrangement under which goods are shipped to the
Canadian buyer before the foreign seller receives
payment. It is the least-risk form of payment from the
importer’s perspective.
Packing list
A document prepared by the seller showing the quantity
and type of merchandise being shipped.
Patent
A right that entitles the patent holder, within the country
that granted or recognizes the patent, to prevent all
others for a set period of time from using, making or
selling the subject matter of the patent.
Preferential tariff treatment
A tariff provision that reduces or eliminates tariffs on
specific goods, under a free trade or other international
agreement.
Pro forma invoice
An invoice prepared by the seller prior to shipping the
goods, informing the buyer of the goods to be sent, their
value, and other key specifications.
Quotas
Specific restrictions or limits imposed on the value or
volume of imports of a specified product, fro example to
protect domestic producers and consumers from
temporary shortages of the goods, or to bolster their price
in world markets.
Quotation
An offer by the seller to sell the goods at a stated price
and under stated conditions.
Subsidy
An economic benefit granted by a government to
producers of goods, either direct (e.g. a cash grant) or
indirect (e.g. low-interest export credits guaranteed by a
government agency).
Surcharge / surtax A tariff or tax on imports in addition to the existing tariff.
Tariff
A duty or tax levied on goods transported from one
customs area to another.
Trademark
Legal protection of a word, logo, shape or design, which
reflects the customer recognition of a particular product,
company or brand.
Value for duty / Valuation
Valuation is the process by which the importer calculates
the value for duty of the imported goods. The value for
duty is the basis on which the duty is assessed.
Warehouse receipt
A receipt identifying the goods deposited in a recognized
warehouse, either non-negotiable (i.e. specifying to
whom the goods will be released) or negotiable (stating
that the goods will be released to the bearer of the
receipt).
3PL
Third party logistics company that provides outsourced
logistics services.

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