Abhishek_Solanki
- 1. Resume Name : Abhishek Solanki Contact : +91 7276801255 Email : solanki.abhishek@hotmail.com Career objective Seeking a position within a company, where professional experience, education and abilities stand as an advantage for personal growth. Personal Summary Possessing an outstanding track record of understanding, defining and shaping a customer' needs. Pro-active and having a proven ability to improve processes and people by promoting best practice procedures. Professional Experience Currently Employed with Sela Technology Solutions Total Experience 1.5 years Designation Service Operations Engineer Job Description Variegated experience in the areas of Support and Integration with ITIL methods, processes, tools Hands on experience on various Tools Platforms: Windows XP/Vista/7, UNIX (Solaris), Linux (Red Hat) Database: Oracle 10g/11g Languages: Unix Shell Scripting, SQL Tools: Nagios, PuTty, SQL Developer, weblogic, Oracle OP5 Operating Systems: - Unix/Linux , Windows Current Experience Employer : Sela Technology Solution India Pvt Ltd Duration: January 2014 till date Designation: Service Operation Engineer Client Gemalto Domain: Telecommunication 3G/LTE Role: Service Operation Engineer (L1) Responsibilities: Provide first line Technical Support to Customers on Hosted Services & manage First Level Incidents Ensure High Availability & Performance of Production Servers adhering to agreed SLA and KPI’s. Ensure the platform stability Do preventive, corrective and evaluative maintenance Write Working Instructions for On Call individuals & maintain Technical Notes Work with the Austin and Singapore team to capitalize, share experience and information Implement the improvements and ensure their good application Personal attributes: Having the required confidence, drive and enthusiasm. E-mail: solanki.abhishek@hotmail.com Page 1
- 2. Comfortable with working on a new set of challenges for completely different industries and sectors. Excellent analytical, problem solving and communication skills. Adaptable to change. Can work independently. Able to quickly identify problems and weaknesses that afflict a business Having a positive ‘can do’ attitude. Very organized or methodical. Good at communicating with clients from various walks of life and professions. Professional Achievements: CSAT survey ratings at the highest for last 2 years on the global scale for the clients Operations team received the good overall satisfaction rating from client team. Other Achievements: Apart from project work, I have also been active player in organizational activities and won prizes and got recognized. Presentations on Basic Concepts of SIM. Personal Strengths:- Ability to deal with people diplomatically and poses good verbal and written communication skills, fast learner, hard working, keenness to acquire more knowledge, and a good team player. Exposure to client interaction frequently, Skilled in building client relations Detailed-oriented , Solution-oriented Can adapt to new situations and changes without any stubbornness. Good soft skill and positive approach. Willingness to take up new responsibilities in project. Excellent presentation skills Ability to work within a team environment as well as independently Educational Details: Degree Institution Year of Passing Percentage BE Maharashtra Academy of Engineering 2013 First Class HSC CBSE board 2009 63.20 10th CBSE board 2007 67.20 Personal Details: Name : Abhishek Solanki Father’s Name : Prakash Solanki E-mail: solanki.abhishek@hotmail.com Page 2
- 3. Mother’s Name : Babita Solanki Date of Birth : 22-04-1991 Gender : Male Nationality : Indian Marital Status : Single Languages Known : English, Hindi. Hobbies : Playing table tennis , Reading novels Address : B-601, Satyam Shivam Sundram, opp. Navi bhaji mandai,Manjari (Bk), Pune Contact No : +91 7276801255 Declaration: I hereby declare that all the above information furnished by me is true to the best of my knowledge and belief. E-mail: solanki.abhishek@hotmail.com Page 3