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Academic program as a key element
of staff development in IT companies
Evgeny Philippov, Director CIS
Valentin Onossovski, GM Russia
                www.ExigenServices.com   November 1-2, 2012
Agenda

• Modern Design Centers and their Staff

• Academic Programs as a Regular Practice in IT Industry

• Best Talents Filtering Funnel

• ROI & Savings

• Key messages




2
Modern Design Centers …




    WHAT IS A MODERN DESIGN CENTER? High quality building,
    good decorations and furniture, latest hardware and software,
    internet access – YES, but these are just necessary attributes

                          STAFF is a key factor!
3
… and their Staff

Having experienced STAFF as
a key factor we have to:
    –   Form it
    –   Keep it
    –   Train it
    –   Satisfy it
    –   Substitute losses and
    –   Be prepared for growing

                        STAFF development is
4
                        critical process for IT!
Staff: hiring practice

Substituting losses and growing
business we use all possible
hiring channels:
    –   Hiring department
    –   Agencies and headhunting
    –   Referral                         Expensive and limited
    –   Relocation
    –   Development of fresh graduates   Profitable and unlimited

                   Profitable STAFF development?
5
                            Is it possible?
Staff development (1 of 2)

• Current staff
    –   Carrier planning
    –   Substitution matrix
    –   Trainings
    –   Performance reviews
    –   Promotions
    –   Relocations (among projects
        or sites)


                  Focus on INTERNAL staff is better
6
                     than “Super Experts” hiring
Staff development (2 OF 2)
New staff development at
Universities
    –   Lectures, practices and seminars
    –   Special labs
    –   Study projects
    –   R&D projects
New staff development at company
    – Summer practice
    – IT-college
    – Internship
                  Focus on INTERNAL staff requires
7                      fresh graduates tuning
Internal Promotions and Relocations

     Academic
                                                Labor Market
     Program

                                                      L1   L2        L3
                                        L3 (Senior)

                              L2 (Intermed)                     L2

                L1 (Junior)                                     L1
      L0/L1
(Technician/Junior)
                                   L1         Labor Market      L2        L3



                        Internal promotions and fresh
 8                    graduates tuning create SYNERGY
Best Talents Filtering Funnel
   Labor Market                    L0                                                      L1
                                                    IT College

                                                               2-6 months internship                Employee


        University Courses          Students’ study projects
                                                                                 Diploma
        Summer Practices                 Company funded R&D

3rd Year         4th Year             5th Year                        6th Year         Graduation
                                                                                                         Time

 Students                    100 - 150                                40 - 60                       25 - 30


                                 Academic Program should cover
    9
                                      major hiring needs
Academic Program as a Key Element of Staff Developmen

• AP should be oriented to PROFITABILITY improvement
• AP should be oriented to THE BEST TALENTS identification
• AP with 115 students, IT College and 25 interns IS COST
     EFFECTIVE:
     – ROI = 300%+
     – 3 years AP savings around $238K


                  Profitability of Academic Program
10
                     is payment for your efforts!
Assumptions for ROI calculation
•    Annual Academic Program budget - $8,000
•    Average internship duration - 4 months
•    Average monthly salary of interns - $600 RUR
•    Average %% if intern hours billed to customer – 10%
•    Average billing rate per month - $4,000
•    Monthly L1 salary level
      – Internal promotion – $800
      – Market average – $1,075
• Monthly L2 salary level
      – Internal promotion– $1,350
      – Market average– $2,000
• Monthly L3 salary level
      – Internal promotion– $2,100
      – Market average– $2800
• Salary increase annual rate – 20%
11             Assumptions are based on St.Pete data
ROI calculation – Staff scenario

• Year 1
     – From 115 AP graduates – 25 interns
     – In 4 months (average) – 25 L1
• Year 2
     – 10 L1 grow to L2
     – 10 L1 remain in the same positions
     – 5 L1 leave company
• Year 3
     –   5 L2 grow to L3
     –   8 L1 grow to L2
     –   2 L1 leave company
     –   2 L2 leave company

12
             Scenario is based on authors experience
ROI calculation
           P&L: Costs and savings items             Year 1 Balance    Year 2 Balance        Year 3 Balance
IT colledge & summer       # of graduates                       115
practice: Student -> L0    Cost                          -$8 000,00
                           # of people working                   25                    10                    0
                           # of people resigned                                         5                    2
L0 (Interns)->L1           Cost                         -$60 000,00
                           Intern billed (10%)           $40 000,00
                           L1 Salary savings             $55 000,00         $16 560,00                 $0,00
                           # of people working                                      10                    11
L1->L2                     # of people resigned                                                            2
                           L2 salary savings                                $93 600,00            $31 260,00
                           # of people working                                                             5
L2->L3                     # of people resigned
                           L3 salary savings                                                      $42 000,00
Year savings                                             $55 000,00        $110 160,00            $73 260,00
Total savings                                            $55 000,00        $165 160,00           $238 420,00
ROI                                                         39,71%            201,71%               309,44%

Academic Programs annual budget                                              $8 000,00
Average internship duration, months                                                  4
Average %% of Intern hours billed to customer                                     10%
Average billing rate per month                                                  $4 000
Average salary during internship                                              $600,00
                                                         Min                  $800,00
L1 salary level
                                                       Average               $1 075,00
                                                         Min                 $1 350,00
L2 salary level
                                                       Average               $2 000,00
                                                         Min                 $2 100,00
L3 salary level
 13                                                    Average               $2 800,00
Salary increase annual rate (for most productive)                                 20%
Nonmonetary profits

With young talented people passed through our Talent
Filtering Funnel, we get:
• Proved skills and intellectual level
• Adaptation period passed during
  internship
• High degree of loyalty towards
  Exigen Services
• Reliability
• Predictability
• High motivation
                Nonmonetary benefits are very
14
              important in long term perspective
Key Messages
• Experienced Staff is critical for IT Company Success
• Academic Program is a key element of “Staff development conveyer”
  oriented to THE BEST TALENTS identification
• AP with 115 students, IT College and 25 interns is COST EFFECTIVE and
  PROFITABLE:
   – ROI = 300%+
   – 3 years AP SAVINGS are around $238K
   – 25 interns will work productively
      as TECHNITIAN and JUNIOR ENGINEERS
• Additional NONMONETARY BENEFITS
  will support your company in long term
  perspective
 15
Thank you!
                 Questions?
     Evgeny Philippov, Director CIS
     info@exigenservices.ru
     Evgeny.Philippov@Exigenservices.com




16

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Академическая программа – ключевой элемент подготовки персонала в ИТ компаниях

  • 1. Academic program as a key element of staff development in IT companies Evgeny Philippov, Director CIS Valentin Onossovski, GM Russia www.ExigenServices.com November 1-2, 2012
  • 2. Agenda • Modern Design Centers and their Staff • Academic Programs as a Regular Practice in IT Industry • Best Talents Filtering Funnel • ROI & Savings • Key messages 2
  • 3. Modern Design Centers … WHAT IS A MODERN DESIGN CENTER? High quality building, good decorations and furniture, latest hardware and software, internet access – YES, but these are just necessary attributes STAFF is a key factor! 3
  • 4. … and their Staff Having experienced STAFF as a key factor we have to: – Form it – Keep it – Train it – Satisfy it – Substitute losses and – Be prepared for growing STAFF development is 4 critical process for IT!
  • 5. Staff: hiring practice Substituting losses and growing business we use all possible hiring channels: – Hiring department – Agencies and headhunting – Referral Expensive and limited – Relocation – Development of fresh graduates Profitable and unlimited Profitable STAFF development? 5 Is it possible?
  • 6. Staff development (1 of 2) • Current staff – Carrier planning – Substitution matrix – Trainings – Performance reviews – Promotions – Relocations (among projects or sites) Focus on INTERNAL staff is better 6 than “Super Experts” hiring
  • 7. Staff development (2 OF 2) New staff development at Universities – Lectures, practices and seminars – Special labs – Study projects – R&D projects New staff development at company – Summer practice – IT-college – Internship Focus on INTERNAL staff requires 7 fresh graduates tuning
  • 8. Internal Promotions and Relocations Academic Labor Market Program L1 L2 L3 L3 (Senior) L2 (Intermed) L2 L1 (Junior) L1 L0/L1 (Technician/Junior) L1 Labor Market L2 L3 Internal promotions and fresh 8 graduates tuning create SYNERGY
  • 9. Best Talents Filtering Funnel Labor Market L0 L1 IT College 2-6 months internship Employee University Courses Students’ study projects Diploma Summer Practices Company funded R&D 3rd Year 4th Year 5th Year 6th Year Graduation Time Students 100 - 150 40 - 60 25 - 30 Academic Program should cover 9 major hiring needs
  • 10. Academic Program as a Key Element of Staff Developmen • AP should be oriented to PROFITABILITY improvement • AP should be oriented to THE BEST TALENTS identification • AP with 115 students, IT College and 25 interns IS COST EFFECTIVE: – ROI = 300%+ – 3 years AP savings around $238K Profitability of Academic Program 10 is payment for your efforts!
  • 11. Assumptions for ROI calculation • Annual Academic Program budget - $8,000 • Average internship duration - 4 months • Average monthly salary of interns - $600 RUR • Average %% if intern hours billed to customer – 10% • Average billing rate per month - $4,000 • Monthly L1 salary level – Internal promotion – $800 – Market average – $1,075 • Monthly L2 salary level – Internal promotion– $1,350 – Market average– $2,000 • Monthly L3 salary level – Internal promotion– $2,100 – Market average– $2800 • Salary increase annual rate – 20% 11 Assumptions are based on St.Pete data
  • 12. ROI calculation – Staff scenario • Year 1 – From 115 AP graduates – 25 interns – In 4 months (average) – 25 L1 • Year 2 – 10 L1 grow to L2 – 10 L1 remain in the same positions – 5 L1 leave company • Year 3 – 5 L2 grow to L3 – 8 L1 grow to L2 – 2 L1 leave company – 2 L2 leave company 12 Scenario is based on authors experience
  • 13. ROI calculation P&L: Costs and savings items Year 1 Balance Year 2 Balance Year 3 Balance IT colledge & summer # of graduates 115 practice: Student -> L0 Cost -$8 000,00 # of people working 25 10 0 # of people resigned 5 2 L0 (Interns)->L1 Cost -$60 000,00 Intern billed (10%) $40 000,00 L1 Salary savings $55 000,00 $16 560,00 $0,00 # of people working 10 11 L1->L2 # of people resigned 2 L2 salary savings $93 600,00 $31 260,00 # of people working 5 L2->L3 # of people resigned L3 salary savings $42 000,00 Year savings $55 000,00 $110 160,00 $73 260,00 Total savings $55 000,00 $165 160,00 $238 420,00 ROI 39,71% 201,71% 309,44% Academic Programs annual budget $8 000,00 Average internship duration, months 4 Average %% of Intern hours billed to customer 10% Average billing rate per month $4 000 Average salary during internship $600,00 Min $800,00 L1 salary level Average $1 075,00 Min $1 350,00 L2 salary level Average $2 000,00 Min $2 100,00 L3 salary level 13 Average $2 800,00 Salary increase annual rate (for most productive) 20%
  • 14. Nonmonetary profits With young talented people passed through our Talent Filtering Funnel, we get: • Proved skills and intellectual level • Adaptation period passed during internship • High degree of loyalty towards Exigen Services • Reliability • Predictability • High motivation Nonmonetary benefits are very 14 important in long term perspective
  • 15. Key Messages • Experienced Staff is critical for IT Company Success • Academic Program is a key element of “Staff development conveyer” oriented to THE BEST TALENTS identification • AP with 115 students, IT College and 25 interns is COST EFFECTIVE and PROFITABLE: – ROI = 300%+ – 3 years AP SAVINGS are around $238K – 25 interns will work productively as TECHNITIAN and JUNIOR ENGINEERS • Additional NONMONETARY BENEFITS will support your company in long term perspective 15
  • 16. Thank you! Questions? Evgeny Philippov, Director CIS info@exigenservices.ru Evgeny.Philippov@Exigenservices.com 16