ACRD PPT
Download as PPTX, PDF0 likes134 views
The CSU Health Network implemented the web-based PowerDMS platform to digitally manage their AAAHC accreditation documents and policies. This transition reduced accreditation preparation time from 18 months to 4 months, cut paper and labor costs from $150,000 to $68,000, and improved staff access and preparedness for site surveys. The digital platform also helped drive a culture change where information is now shared more freely and collaboratively across the
ACRD PPT
- 1. Going Digital: Supporting Accreditation with a Digital Platform ALLIS GILBERT, MHA Director of Operations Colorado State University Health Network
- 2. • Introduction • The “Before”: AAAHC accreditation with binders & files • Implementing web-based AAAHC document and policy management: impact on culture, budget, & site survey • The “After”: Life with electronic document management, how to maintain daily readiness Today's Presentation
- 3. SUCCESS IS ACHIEVED WHEN YOU GIVE EVERYONE ACCESS TO THE SAME BINDER. BLUF: Bottom Line Up Front
- 4. • Paper v. Digital: savings, culture changes, and impact on daily life • Improve access to the AAAHC standards • Demonstrate improved preparedness for a site survey • Learn techniques to ensure the knowledge is shared Objective
- 5. • Allis Gilbert, MHA • Director, Operations, CSU Health Network • Four years in current role - 10 in healthcare leadership • U.S. Army in combat support / medical logistics Who am I?
- 6. • Treatment population of 27,000 • AAAHC accredited since 2001 (re-accredited most recently in 2014) • Staff of 250+ people Who is CSU Health Network?
- 7. The Before Binders and Files • 217-page manual • AAAHC site visit preparation began 18 months before site visit • 18-20, 3” binders stored in one location
- 8. The Before Managing People and Processes • Temporary staff to handle sign-off, review, and binder organization • Cost: ($32/hour x 20 hours per week) + paper cost = $150,000+ saved 2011 2014 18 Months, 35 Binders, $218,000 6 Months, 0 Binders, $68,000
- 9. The Before The Culture: Working Hard to Drive Excellence • Limited staff access to policies and standards • Difficult for others to validate level of care throughout the organization • Staff not always able to communicate their standards during site visits • Justifying actions is challenging
- 10. OUR PROCESS WAS SEGMENTED, EXPENSIVE, AND INEFFICIENT. OUR CULTURE WAS DEFENSIVE, AND NOT COLLABORATIVE. INFORMATION WAS POWER. BLUF:
- 11. Electronic Policy Management The Decision for Electronic Policy Management • Sought solutions through AAAHC at 2013 MGMA Conference • Opted for PowerDMS following online demonstration • Quick procurement / activation and reasonable cost
- 12. Electronic Policy Management What is it and how did it help? • AAAHC accreditation documents / content / manual • Internal policy documentation • Training content (videos and documents) and surveys
- 13. PowerDMS What is PowerDMS? • Web-based software ("cloud") that stores, maintains, and routes content (AAAHC manual, internal policies, training videos) • Manages changes to documents and helps track the process • Compiles a pre-survey so auditor can access select information electronically • Single, secure living repository ("one binder")
- 14. The After Site survey: • "I knew who the CSUHN was before I arrived on site. It provided a more holistic site survey process." - Hugh Norsted, AAAHC Surveyor • Quick access to policies via search, tags, etc. - eliminated outdated reference material • Changes, updates, and attestation tracked • Training is streamlined and standard
- 15. The After Improving Accreditation Efficiency • Survey prep time cut from 18 months to 4 months • Surveys provided to examiners a week in advance • Eliminated most temporary labor / cut paper costs - transferred those costs to clinical resources
- 16. The After Driving Accreditation Excellence to the Organization • 217-page manual down to 17 pages • Access to accreditation standards across the organization • University policies linked to policy manual
- 17. The After More Than Accreditation: Managing and Sharing Policy • Sharing important policies & standards with others in the org. • Drives knowledge and excellence in other areas • Standardization of forms and procedures • Organizational culture change
- 18. The After What else are we doing? • Other operational standards (e.g. OSHA) • Survey & certificate tracking • Internal benchmarking
- 19. WE CAN NOW TRACKING, CONTENT, AND HAVE A FULL PREPARATION FOR OUR SITE VISIT - NO SURPRISES. OUR CULTURE IS COLLABORATIVE, INFORMATION IS SHARED FREELY AND OPENLY. PROBLEM SOLVING AND SUPPORTIVE ENVIRONMENT. WE HAVE HIRED MORE MEDICAL ASSISTANT SUPPORT STAFF. ACCREDITATION IS NO LONGER SCARY. BLUF:
- 20. Q&A
- 21. Thank You