Activ8 - External Presentation v1 0 PM
- 1. COMMERCIAL IN CONFIDENCE © Copyright FUJITSU 2016 Activ8TM Martin Russell Activ8 Team June 2016 Fujitsu’s Customer Centric Innovation Service
- 2. 1 COMMERCIAL IN CONFIDENCE What we mean by innovation “Innovation is the deliberate application of new ideas, either in context or in content, that bring about a positive and transformational change that lasts.” Deliberate New ideas in context or content A positive change that lasts Application
- 3. 2 COMMERCIAL IN CONFIDENCE Activ8 is a vehicle for collaborative innovation A structured innovation framework Innovation Management Specialists Access to specialist crowds via our world-class innovation software Bespoke customer innovation events A digital library of ideas Links to Fujitsu’s Research and Development Opportunities for collaboration and joint investment
- 4. 3 COMMERCIAL IN CONFIDENCE Deliberate New ideas in context or content A positive change that lasts Application Explore – Crowd source potential ideas for solutions. Monitor the flow of ideas, encourage participation and provide updates to the sponsors. Select – Create and implement a prioritisation process to screen potential solutions. Prototype – Implement proof of concept or pilot for selected idea. Adopt – Move successful solutions into a business as usual service. Ignite – Secure senior sponsors to champion the innovation initiative linked to the business strategy. Focus – Agree the scope of the innovation activity, linked to a business challenge the customer faces. Invest – Agree an innovation funding model for the area of focus. Imagine – Identify the business challenge, the ‘crowd source’, evaluation criteria and timescales for the campaign. The Activ8 Innovation Framework
- 5. 4 COMMERCIAL IN CONFIDENCE Linking customers to Fujitsu’s Research and Development Fujitsu has extensive R&D, technology solutions and experts across the globe. As innovation specialists, our role is to join dots across our region and globally, leveraging the full weight of Fujitsu’s resources. Regional R&D SME & partners Global R&D Bringing R&D closer to customers
- 6. 5 COMMERCIAL IN CONFIDENCE Access to specialist crowds via our world-class innovation software When we innovate with our customers we can launch a ‘campaign’ to engage both customer employees and Fujitsu employees to address a defined business challenge. This allows people to discuss a problem and share ideas virtually. We evaluate and review ideas against agreed criteria, building a business case with the customer. Ideas Creation Crowdsourcing Ideas and Tracking Progress Ideas selection Concepts Innovation Projects
- 7. 6 COMMERCIAL IN CONFIDENCE Space and time to innovate Bespoke Customer Innovation Events From experience, we understand that our customers are often keen to innovate but uncertain about where to focus their efforts. Walking through your business strategy is often a great way to help identify key priorities that can form the target area to address. Alternatively, we can help create horizon scanning and vision setting sessions, looking at the art of the possible. Our recently refurbished innovation centre in London provides a perfect environment for these sessions to take place.
- 8. 7 COMMERCIAL IN CONFIDENCE A digital library of ideas All the ideas that are generated during Activ8 activities are retained anonymously in our Ideas Library. This innovation catalogue enables us to explore previous ideas and solutions marrying them to existing business challenges. The library will enable us to track innovation ‘trends’ across sectors and look for opportunities for ‘cross-pollination’ of innovation. We provide a feedback loop to those involved in R&D Ideas Library
- 9. 8 COMMERCIAL IN CONFIDENCE Sponsorship - proactive and engaged Business imperative for tackling specific challenge Comms are key A pipeline of innovation - ideas and solutions can be done in parallel One challenge to fruition v multiple ideas stagnating Fastfail is a good thing – multiple reasons Funding principles from the outset The ‘right’ question Crowdsourcing – engaging the key people An agile and robust governance Lessons Learnt
- 10. 9 COMMERCIAL IN CONFIDENCE Dedicated Innovation Team Innovation Management Specialists If you would like to find out more, please click here to access the Activ8 website If you have any questions or queries, please contact us on Activ8support@uk.fujitsu.com Jeet Rughani Innovation Management Specialist Tel: +44 7867 828568 Martin Russell Innovation Management Specialist Tel: +44 7867 823955 Chris Howard Innovation Analyst Tel: +44 7867 823474 Joachim Box Activ8 Director Tel: +44 7867 839735 Dwayne Dawson Innovation Management Specialist Tel: +44 7867 826530 Jane Dowsett Innovation Management Specialist Tel: +44 7867 830833 Eleanor Tong EMEIA Adoption Lead Tel: +44 7867 830145
- 11. COMMERCIAL IN CONFIDENCE © Copyright FUJITSU 2016 Customer Stories Activ8 Fujitsu’s Customer Centric Innovation Service
- 12. 11 COMMERCIAL IN CONFIDENCE Where Activ8 has made a difference Where we have done this before Major UK AirPort Challenges: Noise Monitoring & Lane Selection (on arrival to Airport) Solutions: Following the Activ8 campaign, three main ideas were presented back to the customer as follows: 1.RFID Tracking of passengers 2.An upgrade mobile app for journey planning 3.Use of noise sensors to monitor engine noise As a result of this campaign the customer described Fujitsu as “the most innovative of our suppliers at this time.” UK Postal Services (ongoing campaign) Challenges: To develop ideas for a mobile phone application that allows the business to create a digital society, reduce queue time, extends service & help create efficiency and grow their financial services portfolio. Current Trending Solutions: 1.2D Barcode to facilitate fast track queues 2.Real time sales monitoring & counter availability to the business 3.Connected society for the customers
- 13. 12 COMMERCIAL IN CONFIDENCE Where we have done this before Government Agency Challenge: They had encountered issues in the process they used to request services from, and bill, their suppliers, resulting in overpayments, underpayments, confusion, and ultimately an internal audit. Solution: The agency has gone from struggling with an issue that was affecting their reputation and affecting them financially, to having implemented a solution (RMP) which will not only solve their immediate issues, but will allow them to bring on additional services in the future. The agency told us that they enjoyed the process “from start to finish”, have recommended that they solve their other business problems in the same way and described it as a “new way of working” in their relationship with us. Large Council Challenge: The account were asked to consider ways in which the council’s Joiners, Movers and Leavers process could be enhanced. Solution: Introducing a web tool for the end user to access and read/enter data directly at key parts of the journey will significantly enhance data quality. An IT manager from the Council said: “Throughout the process, the Activ8 consultant proved to be an outstanding ambassador for Fujitsu...” Where Activ8 has made a difference
- 14. 13 COMMERCIAL IN CONFIDENCE Next steps
- 15. 14 COMMERCIAL IN CONFIDENCE
- 16. 15 COMMERCIAL IN CONFIDENCE The Activ8™ Innovation Framework Explore – Crowd source potential ideas for solutions. Monitor the flow of ideas, encourage participation and provide updates to the sponsors. Select – Create and implement a prioritisation process to screen potential solutions. Prototype – Implement proof of concept or pilot for selected idea. Adopt – Move successful solutions into a business as usual service. Ignite – Secure senior sponsors to champion the innovation initiative linked to the business strategy. Focus – Agree the scope of the innovation activity, linked to a business challenge the customer faces. Imagine – Identify the business challenge, the ‘crowd source’, evaluation criteria and timescales for the campaign. Invest – Agree an innovation funding model for the area of focus.