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Advanced Account
Analysis & Optimizations
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Carrie Albright
• Associate Director of
Services
• @Albright_C
Jacob Fairclough
• Senior Account Analyst
• @RealSecretJake
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Benchmarking Past Performance
Competitive Metrics
Google Analytics
AGENDA
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Benchmarking
Past Performance
Keeping On Track To Keep
Up
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• Benchmarking helps you understand where you
are gaining or losing.
• Understanding past trends helps in developing
projections.
Why It Matters
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• Week Over Week
– Have my changes impacted performance?
• Month Over Month
– Is the account moving in the right direction?
• Quarter over Quarter
– Are we hitting goals?
• Year Over Year
– What should we do next year?
What Each Period Means
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• What am I comparing?
– Don’t settle for aggregates, focus on specifics
• Specific Brands, Channels, Match Types, etc
• Search Vs. Display
• Search Vs. Search Partners
• Why does it matter?
– Is the change good or bad?
– Why did it happen?
– How can you respond?
Considerations
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• Performance by day of week
– User behavior varies by day (Weekend vs.
Weekdays)
• Performance by hour of day
– People might search in free time during the morning
but make purchases from home at night
• Avg and Median Performance for any range
– Having a benchmark for a specific period helps know
if something is off
Diving Deeper
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Diving Into Hours and
Days
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Figuring Out Your
Average Day
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“Lin Rodnitzky Aggressiveness Ratio”
• What content is converting?
– How efficient are the “good” keywords?
• Why content fails to convert?
– Which terms have never converted?
– Why does it matter?
– How much are you wasting on non-performing
content?
Keyword Efficiency
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• Total cost / total conversions = Current CPA
• Total cost of keywords with conversions / total
conversions = Actual CPA
“Lin Rodnitzky
Aggressiveness Ratio”
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Current CPA
÷
Actual CPA 1.5-2.0: Nice
healthy mix
2.0-2.5: Excessive
reach happening
2.5+: Waste abounds!
Findings
1.0-1.5: Scaredy cat approach
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• How thorough is your keyword coverage?
• How effectively are you funneling your search
queries?
Cross Pollution
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Step 1: Search query report Step 2: PIVOT!
Steps
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Partial keyword
match:
Clean up negatives
Popular but
Homeless query:
Break out new campaign or
ad group
Repetitive targeting:
Review what segmentation
is in place. Is it working?
Interpreting Your Results
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Welcome
Competitive
Metrics
Keeping up with the competition
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• Launching new campaigns
• Seasonal periods
• Steep performance changes
When to Check
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• Abrupt Changes In your own IS
– Top of Page vs. Other
– Changes In Total IS
– Surging “Above Rates”
• Changes in CPCs
• Volatile Avg. Position
What To Look For
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Evaluating Performance Over
Time
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Spying On Competitors
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• Auction Insights
• Scripts and Custom Templates
Impression Share Tools
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Google
Analytics
Unleashing the Data
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Set GA Alerts
to tell you what
needs to be
investigated.
Check all GA
metrics
everyday.
Alert Yo’self!
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Ex. 1 General Traffic/
Tracking Change
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Ex. 2 Conversion
Change
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Ta-dah!
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Remarket Smarter
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Choosing your Audience
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Ex. 1 Non-Traditional
Visitors
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Ex. 2 “Special Occasion”
Visitors
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Multi-Channel Story
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15% direct click-to-conversion rate?
78% PPC-initiated conversions?
The Paid Journey matters!
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Multi-Channel Story:
The Next Chapter
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Evaluating Past Performance
• Identify and lose budget-wasters
• Identify and expand on new opportunities
Competitive Metrics
• Find your top competition
• Ensure the health of your accounts
Google Analytics
• Keep yourself informed
• Target and interpret your audiences
properly
SUMMARY
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#ppcheroliveCarrie Albright | @albright_C
Thanks for joining us!
Jacob Fairclough |
@RealSecretJake

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Advanced Account Analysis & Optimizations