Advanced Metering Infrastructure (AMI) - Utility Implementation and Customer Engagement: Sharing AMI Data with Customers to Improve Water Use Awareness
- 1. Sharing AMI Data with Customers to Improve Water Use Awareness Abby Owens Sustainability & Environmental Education Supervisor
- 2. Population 274,000+ 72 square miles 84,000+ accounts City of Plano, Texas Purchase 100% treated water
- 3. 38 MGD 135 MGD 138 GPCD 486 GPCD Residential 60% Commercial 36% Public/ Institutional 3% Industrial 0% Wholesale 1% Breakdown of Water Use 2015 metered sales
- 4. Drought and Watering Guidelines June 7, 2016 June 2, 2015 June 3, 2014 June 4, 2013
- 5. 2015 Customer Service Call Volume 0 2000 4000 6000 8000 10000 12000 July August September Callspermonth
- 6. 2016 Education and Outreach • Utility bill insert • Direct-mail newsletter • E-news • Social media • Classes/workshops
- 7. Our AMI System • Implemented during meter change-out – Neptune Meters – Aclara AMI Software • 6-hour reads • Data uploaded 24-hour delay • Customers access through online portal
- 8. COP Test Account 1234 Plano Way Plano, TX 75086 1234 Plano Way Plano, TX Cycle: 33 – Route:22 Account: 123456-123456 123456-123456: 1234 PLANO WAY Previous Landing Page
- 9. COP Test Account 1234 Plano Way Plano, TX 75086 1234 Plano Way Plano, TX Cycle: 33 – Route:22 Account: 123456-123456 123456-123456: 1234 PLANO WAY Previous Consumption Page Click Here
- 10. COP Test Account 1234 Plano Way Plano, TX 75086 1234 Plano Way Plano, TX Cycle: 33 – Route:22 Account: 123456-123456 123456-123456: 1234 PLANO WAY Click Here Choose your timeframe and data view Previous Consumption Graphs
- 12. Account Number: XXXXXX Name: COP Test Account Address: 1234 Plano Way City/State/Zip: Plano, TX 75086 Cycle/Route: XX/XXX New Portal Landing Page
- 13. Pick Your Timeframe Click to update the chart and graph.
- 14. Graph at the bottom will update… Export the graph Change the format
- 16. Subscribers/Usage Commercial 9% Residential 91% 88,000 active billing accounts 58% registered online
- 17. Consumption charts added to landing page
- 18. Consumption charts added to landing page Customers called about high water bills
- 20. Customer Service Call Volume 0 2000 4000 6000 8000 10000 12000 July August September 2015 2016
- 21. Lessons Learned… • Incorporate with utility bill logon • Show consumption details on landing page • Educate homeowners about the data when they call • Promote the data availability as much as you can
- 22. Possible Next Steps… • Currently working to add feature for customers to set alert notifications • Allow customers to export data • Incorporate rate tier information
- 23. Questions? Abby Owens Sustainability & Environmental Education Supervisor abbyo@plano.gov 972-769-4328