Advanced ServiceNow Reporting_ A Guide.pdf
- 1. Advanced ServiceNow Reporting: A Guide
- 2. While the platform has out-of-the-box functionality, many enterprise-scale organizations want advanced ServiceNow reporting capabilities for more comprehensive insight. ServiceNow users often invest in reporting and analytics to improve their operations and decision making. ServiceNow reports are an excellent source of real-time information – they visualize ServiceNow data in shareable formats and offer insights into ServiceNow applications and features, including incident management and service catalog requests.
- 3. What Organizations Can Learn from ServiceNow Reporting Organizations can leverage ServiceNow reporting to make actionable decisions based on data trends. Organizations can create and share reports reflecting the real-time status of instances, incidents, change requests, assets, KPIs, Service Desk surveys, etc. With ServiceNow’s out-of-the-box reporting capabilities, business leaders can gain enhanced visibility into and control three core aspects: ● IT infrastructure provisioning – Users can monitor multiple aspects of IT service delivery, like incidents, downtime, service availability, first response time, etc. These insights help IT leaders understand how efficiently the IT department handles the workload and issues. ● IT support resource consumption – This advanced reporting feature allows organizations to track IT expenses.
- 4. How to Create ServiceNow Reports ServiceNow Reports can be created or modified using the platform’s Report Designer, which offers a guided flow to configure, edit, view, and share reports. Admins and users granted the File Type Access to Reporting can create and/or modify reports. To viewing or modify existing reports: 1. Go to the Reports application by navigating to All > Reports – or enter “reports” in the navigation menu search bar. 2. Click View / Run. Here, the “My reports” tab shows reports created by the logged in user. Reports shared globally, or by specific groups can be accessed in the “Global” and “Group” tabs. The “All” tab shows all reports accessible to the logged in user.
- 5. Contact Us Location: 4001 W. Parmer Lane, Suite 125 , Austin, TX 78727 US Contact: +1 888 620 8880 E-mail: info@perspectium.com More information about the topic visit https://www.perspectium.com/blog/advanced-servicenow-reporting/