![1.1 Overview : Business Automaton
What's Automation?
• Automation is the technology by which a
process or procedure is performed with
minimal human assistance.
Purpose of Automation?
• Make use of automated machinery
[cost1] to produce the most the need at
scale [value] with the least human
effort/intervention [cost2]. E.g. Conduct
10x more GovTech sessions with 10x less
ISS lecturers, by using automated
machinery/technology.
© National University of Singapore 8
What's Business?
• A business is an organization where
people work together. In a business,
people work to make and sell products or
services [value].
Purpose of Business Automation?
• In a business, people work (less) [cost2] to
make and sell (more) products or services
[value], by using automated
machinery/technology [cost1], e.g. RPA,
AI, Robotics.
WHEN [value] > [cost1] + [cost2] THEN Automate](https://image.slidesharecdn.com/advancesinbusinessautomation-nusopenday-210316090941/85/Advances-in-Business-Automation-8-320.jpg)
Advances in Business Automation
- 1. © National University of Singapore GU Zhan 顾 瞻 (Sam) zhan.gu@nus.edu.sg 28 February 2021 Advances in Business Automation 1 OVER GRADUATE ALUMNI 6,620 OFFERING OVER 150 ENTERPRISE IT, INNOVATION & LEADERSHIP PROGRAMMES TRAINING OVER 148,000 DIGITAL LEADERS & PROFESSIONALS
- 2. Agenda 1.1 Overview 1.2 Hard Automation vs. Soft Automation 1.3 New Jobs in Automation Era 1.4 Summary 2 © National University of Singapore
- 3. Agenda 1.1 Overview 1.2 Hard Automation vs. Soft Automation 1.3 New Jobs in Automation Era 1.4 Summary 3 © National University of Singapore
- 4. Automation at Home © National University of Singapore 4 Source https://i.warosu.org/data/biz/img/0012/12/1461543092681.jpg
- 5. © National University of Singapore 5 Air-Con?
- 6. © National University of Singapore 6 Robotic Vacuum?
- 7. 1.1 Overview : Automaton History • The evolution of task automation • Mayans automating water transportation via aqueducts • Henry Ford’s automation of the mechanical assembly line • Now: New age of intelligent automation. © National University of Singapore 7 Source https://direct.astutesolutions.com/ wp- content/uploads/2020/11/mayan- aqueducts-e1605620293474.jpg https://upload.wikimedia.org/wiki pedia/commons/d/d6/A- line1913.jpg
- 8. 1.1 Overview : Business Automaton What's Automation? • Automation is the technology by which a process or procedure is performed with minimal human assistance. Purpose of Automation? • Make use of automated machinery [cost1] to produce the most the need at scale [value] with the least human effort/intervention [cost2]. E.g. Conduct 10x more GovTech sessions with 10x less ISS lecturers, by using automated machinery/technology. © National University of Singapore 8 What's Business? • A business is an organization where people work together. In a business, people work to make and sell products or services [value]. Purpose of Business Automation? • In a business, people work (less) [cost2] to make and sell (more) products or services [value], by using automated machinery/technology [cost1], e.g. RPA, AI, Robotics. WHEN [value] > [cost1] + [cost2] THEN Automate
- 9. 9 The Economist - The advance of automation - Business hopes, fears and realities A survey of 502 C-suite executives https://automationfirst.economist.com/wp- content/uploads/2019/06/EIU-UiPath-The-advance- of-automation-briefing-paper.pdf
- 10. 10 The Economist - The advance of automation - Business hopes, fears and realities A survey of 502 C-suite executives https://automationfirst.economist.com/wp- content/uploads/2019/06/EIU-UiPath-The-advance- of-automation-briefing-paper.pdf
- 11. 11 The Economist - The advance of automation - Business hopes, fears and realities A survey of 502 C-suite executives https://automationfirst.economist.com/wp- content/uploads/2019/06/EIU-UiPath-The-advance- of-automation-briefing-paper.pdf
- 12. Agenda 1.1 Overview 1.2 Hard Automation vs. Soft Automation 1.3 New Jobs in Automation Era 1.4 Summary 12 © National University of Singapore
- 13. 1.2 Hard Automation vs. Soft Automation Hard Automation using physical robots in physical environment, e.g. Factories, Singapore parks • Manipulator Robotics • Mobile Robotics © National University of Singapore 13 Soft Automation using software agents in virtual environment, e.g. Email inbox, Internet Web • Rule-based Automation (RPA Software Agent) • AI-based Automation (Intelligent Process Automation IPA = RPA + AI Software Agent)
- 14. © National University of Singapore 14 1.2.1 Hard Automation (Robotics)
- 15. • Automate 'Hard' Processes © National University of Singapore 15 1.2.1 Hard Automation : Manipulator Robotics
- 16. 1.2.1 Hard Automation : Manipulator Robotics • Automate 'Hard' Processes © National University of Singapore 16 NEWater: A Singapore Success Story https://youtu.be/DWWU-8_4wu0
- 17. 1.2.1 Hard Automation : Mobile Robotics • Automate 'Hard' Processes © National University of Singapore 17
- 18. • Automate 'Hard' Processes 1.2.1 Hard Automation : Mobile Robotics © National University of Singapore 18 Source: https://airbus- h.assetsadobe2.com/is/image/content/dam/events/airshows/Airbus-skyways- project-day3-SIN2018-002.jpg Source: https://www.arabnews.com/node/1671696/offbeat Airbus Skyways drone SPOT https://youtu.be/viuR7N6E2LA
- 19. © National University of Singapore 19 1.2.2 Soft Automation (Software Agents)
- 20. 1.2.2 Soft Automation : Rule-based BPA RPA • Automate 'Soft' Processes © National University of Singapore 20
- 21. 1.2.2 Soft Automation : Rule-based BPA RPA • Automate 'Soft' Processes © National University of Singapore 21
- 22. 1.2.2 Soft Automation : AI-based IPA • Automate 'Soft' Processes 22 Source: https://cdn.pocket-lint.com/r/s/1200x/assets/images/146008-feature- google-duplex-release-date-how-to-try-the-human-sounding-ai-bot-image1- gyt9zdpgu4.jpg Source: https://www.gizchina.com/2020/03/11/envision-glass-developed-with- google-will-help-the-blind-to-see/ Google Duplex https://youtu.be/-qCanuYrR0g EnVision Glass S$5,265 https://www.letsenvision.com/envision-glasses
- 23. 1.2.2 Soft Automation : AI-based IPA • Automate 'Soft' Processes 23 Source: https://www.gizchina.com/2020/03/11/envision-glass-developed-with- google-will-help-the-blind-to-see/ NUS-ISS Open Vision Glass S$200 EnVision Glass S$5,265 https://www.letsenvision.com/envision-glasses
- 24. Source https://github.com/bourdakos1/Custom-Object-Detection 1.2.2 Soft Automation : AI-based IPA © National University of Singapore 24 Object Detection Source https://github.com/telescopeuser/object_detector_app
- 25. Source https://github.com/telescopeuser/S-IPA- Workshop/tree/master/workshop1/LocalAI/IPA_a_facedetect 1.2.2 Soft Automation : AI-based IPA © National University of Singapore 25 Face Detection Source https://github.com/ageitgey/face_recognition
- 26. © National University of Singapore 26
- 27. © National University of Singapore 27 Source https://europost.eu/web/files/articles/22274/gallery/thumb_910x0_660410-4.jpg Parcel Tracker
- 28. 28
- 29. 29
- 30. Agenda 1.1 Overview 1.2 Hard Automation vs. Soft Automation 1.3 New Jobs in Automation Era 1.4 Summary 30 © National University of Singapore
- 31. 1.3 New Jobs in Automation Era • Automation administrator: Automation software runs using logical rules, not magic. It does exactly as it is told. And that means that someone needs to tell it what to do. • Automation economist (Statistician, Scientist): The prediction that automation is set to destroy future jobs might be off the mark. But, without automation, we wouldn’t have the experts to measure performance and reassure us of that. • AI trainer: You need to 'teach' our automation tools to translate input into the desired outcome. It’s not unlike the way a dog needs training if you want it to do something. • Business Process Automation (BPA) programmer: AI might be learning how to write code. Automation software might seem extremely able and smart. But as clever and as capable as your automation tool may be, it’s not smart enough to code itself into existence. © National University of Singapore 31 Source: https://www.thinkautomation.com/future-of-work/ten-future-jobs-already-here-thanks- to-automation/
- 32. 1.3 New Jobs in Automation Era • Chatbot copywriter (design dialogs/conversations): As much as chatbots are coming into their own in customer service interactions, they aren’t helpful, friendly, or witty by themselves. Nor are they tone sensitive. • ML/AI engineer: Machine learning is a subsection of artificial intelligence. It’s a core tool that’s helping fuel more and more automated decisions. • Robot technician: The maintenance of the physical automation machines is already a common job in manufacturing. Nowadays, robots are spreading into retail and even the home. As these uses of robots become increasingly commonplace, the role of robot technician is set to rise alongside it. • Machine relations manager (psychologist HR): Humans are increasingly working alongside automation and robots. It might be an obvious side effect of the rise of automation, but that doesn’t mean that it’s a partnership that comes easily. © National University of Singapore 32 Source: https://www.thinkautomation.com/future-of-work/ten-future-jobs-already-here-thanks- to-automation/
- 33. Agenda 1.1 Overview 1.2 Hard Automation vs. Soft Automation 1.3 New Jobs in Automation Era 1.4 Summary 33 © National University of Singapore
- 34. 1.4 Summary 34 Source: https://officefinder.com.sg/wp-content/uploads/2020/02/Marina-Bay- Financial-Centre-Lift-Lobby.jpg Source: https://c8.alamy.com/comp/2C2H896/pyongyang-north-korea-april-29-2019-elevator- operator-girl-invites-to-lift-up-almost-any-mechanism-in-the-country-has-an-operator-as-a-way- to-2C2H896.jpg vs.
- 35. 1.4 Summary Automation Benefits: • (Automatically) produce the required for human survival & development by (automatically) sourcing resources from this planet. • A potential benefit attractive to many managers is the freeing up of employees to focus on higher-level activities. Automation Hurdles: • Technology-specific issues also figure prominently, but nearly as important are human factors: an absence of relevant skills and employee resistance. 35 Source: https://automationfirst.economist.com/wp-content/uploads/2019/06/EIU- UiPath-The-advance-of-automation-briefing-paper.pdf
- 36. 1.4 Summary Moving Forward: • All C-suite respondents emphasize the importance of providing education and reskilling opportunities as a means of lessening resistance. • The types of skills that respondents believe will be most in need revolve around problem solving, creativity and collaboration. 36 Source: https://automationfirst.economist.com/wp-content/uploads/2019/06/EIU- UiPath-The-advance-of-automation-briefing-paper.pdf
- 38. 1.4 Summary Sam’s success story of home automation journey: 38 Return on Investment (ROI): S$600 (TCO) in 1 week only! (our private home tuition S$100/hour)
- 39. www.iss.nus.edu.sg Robotic Systems (SF) 5 days Autonomous Robots & Vehicles 5 days Human-Robot System Engineering 4 days Graduate Certificate in Pattern Recognition Systems Master Degree in Artificial Intelligence / Intelligent Systems Problem Solving using Pattern Recognition (SF) 5 days Intelligent Sensing and Sense Making (SF) 4 days Pattern Recognition and Machine Learning Systems (SF) 5 days Graduate Certificate in Intelligent Robotic Systems Vision Systems (SF) 5 days Spatial Reasoning from Sensor Data (SF) 3 days Speech and Sound Sensing Systems 4 days Graduate Certificate in Intelligent Sensing Systems Intelligent Process Automation 3 days Software Robots 4 days Self-Learning Systems 4 days Graduate Certificate in Intelligent Software Agents Text Analytics (SF) 3 days New Media and Sentiment Mining (SF) 4 days Text Processing Using Machine Learning (SF) 5 days Conversational Interfaces 5 days Graduate Certificate in Practical Language Processing Machine Reasoning (SF) 4 days Cognitive Systems 3 days Reasoning Systems (SF) 5 days Graduate Certificate in Intelligent Reasoning Systems Practice Module 10 man days Practice Module 10 man days Practice Module 10 man days Practice Module 10 man days Practice Module 10 man days Practice Module 10 man days Graduate Certificate in Pattern Recognition Systems NUS MTech Pathway: • 1-year full time • 2-year part time • 7-year flexible stackable
- 40. 40 © National University of Singapore. All Rights Reserved Capstone Project 4 Certificates Courses (Pillars) NUS Master Degree
- 41. © National University of Singapore. All Rights Reserved. www.iss.nus.edu.sg www.facebook.com/ISS.NUS twitter.com/ISSNUS @iss.nus www.linkedin.com/company/iss_nus youtube.com/user/TheISSNUS/ www
- 42. © National University of Singapore 42 Source: https://www.proedgeskills.com/wp-content/uploads/2018/01/ps- questions-answers-800-500.jpg
- 43. © National University of Singapore 43 The End