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AGILE LEADERSHIP
  Where do managers fit?
20+ Industry
  5+ Agile
               @skipangel
WE KNOW AGILE
FOCUSES ON THE TEAM
YET SOME ARE LEFT ASKING
    “WHERE DO I FIT?”
ONE SUCH GROUP
 MANAGEMENT
HOW DID WE GET HERE?
“EVERY
ORGANIZATION IS
PERFECTLY ALIGNED
TO ACHIEVE THE
RESULTS IT’S
GETTING.”

      Stephen Covey
SO WHAT HAPPENED HERE?
THEORY X
•   If I did not drive my people   •   I find that most people are
    constantly, they would not         unambitious and must be
    get on with their work.            forced to raise their sights.

•   I sometimes have to fire        •   I keep my distance from
    somebody or tongue-lash            the team since it is
    them to encourage others.          necessary for effective Taylor
                                       command.
•   Leaders have to lead by
    making all key decisions
    themselves.
THEORY Y
•   If somebody falls down on the   •   People should appraise their
    job, I must ask myself what I       bosses as well as be appraised
    did wrong.                          by them.

•   I should sometimes take a       •   Anyone can have creative,
    back seat at meetings and let       innovative ideas if they are
    others take the lead.               encouraged.
                                                           Deming

•   If I ask someone for their
    opinion on an issue, I try to          Plan
    do as they suggest.
                                    Act           Do

                                          Check
NEW IDEAS EMERGE

• Delighting   the Customer

• From   Controller to Enabler

• From
     Bureaucracy to
 Dynamic Linking

• Radical Transparency

• FromCommand to
 Conversations
... AND WHERE DO WE GO?
MOVING FROM
 LEADER AS
 DIRECTING
 TOWARD....
LEADER AS
CATALYSING
Directive Leadership         Catalyst Leadership

 Analytical Thinking          Systemic Thinking

     Either/Or                     Both/And
                                Mutuality and
 Unilateral Control
                                Collaboration
 Management through        Management through design of
coordination and control          environments

   Deterministic                   Chaordic
ATTRIBUTES OF A
CATALYST LEADER
INCLUSIVE, COLLABORATIVE
FLEXIBLE,
ADAPTIVE
POSSIBILITY-
 ORIENTED
FACILITATIVE
SELF-REFLECTIVE
COURAGEOUS
FOCUS AT ALL LEVELS
Organization                   Systems Thinking
   level        Increasing throughput and not just cutting costs


                          Servant Leadership
Management
           Serving others — including employees, customers,
   level
             and community — is the number one priority


   Team
               Collaboration       Quality            Focus
   level
CHANGES IN MINDSET
                                            Organizational




                    Systems Thinking    Throughput and not    100% utilization is   Multitasking reduces
                                                                                                                  Emergence
                                            cost cutting          harmful                   ROI




        Center on providing                         Progress visible &
                               Being responsible                           Not Manufacturing           Quality
       value to the customer                           transparent




                                                                                                                                    Team
                     Sense of Urgency         Continuous         Individuals and        Joint ownership
                                             Improvement           interactions                                  Working software




                                   Planning,                                                      Measure the right
                                  not the plans        Rethink teams         Rethink schedules
Middle-Management                                                                                     things
WHERE CAN MANAGERS
  SUPPORT TEAMS?
Outcomes           Principles


Keep it                        Barely Sufficient
 Simple   Minimal Processes
                                    Tools




            daption
          A
           through
                   g
                         Teams
           Learnin
REDUCE TEAM DEPENDENCIES
            Dev
 BA
                        QA



      From Functional
         Teams...
UI                       DB


                   Interfaces

     Services

beyond Component
    Teams to...
Feature Set 1




                                    Feature Set 3
                    Feature Set 2




                Feature Teams
REDUCE DEBT

•Technical   Debt
•Quality   Debt
•Software    Configuration Debt
MINIMIZE WASTE
 • Partial Work

 • Finding   Info
 • Delays

 • Over    Produce
 • Extra   Steps
 • Defects

 • Handoffs
CREATE
COLLABORATIVE
ENVIRONMENTS
F ormal         Re search
Tra ining          Time


INVEST IN LEARNING

                    Set
Comm  unities      Based
      ractice
 of P              D esign
WHERE CAN MANAGERS
    CHANGE THE
  ORGANIZATION?
EVERYBODY
  NEEDS TO
UNDERSTAND
  STRATEGY
Culture of
              Learning



Culture of
  Fear
OPTIMIZE THE WHOLE NOT
                 THE PARTS

          1 Hour                4 Hours            4 Hours              1 Day                 4 Hours
            X
          3 Days                10 X
                                   Days            10 X
                                                      Days                X
                                                                        5 Days                  X
                                                                                              3 Days
                   Approve                                                       Verify and
                                             Tech            Code and                                   Deploy
Request               and                                                           Fix
                                          Assessment           Test
                   Prioritize

10 Min             10 Min                 30 Min         4 Hours            2 Hours                 1 Hour
20 X
   Min                                                  12 Hours
                                                            X               6 Hours
                                                                               X
5 Min                                                    2 Hours             2 Hours
Utilization                               Queues &
                                        rate                                   Bottlenecks
           Hours
           Worked


                                                         Rate of
                                                         Return
                                    Degree of
                                    multitasking
                    Number of                                                  Cycle Time
                    defects
                                                   Time to form
                                                      teams
Burnout



                                                                                Ability to
                                                                               respond to
                                                                                 changes
                                  Effectiveness


                          Team
Turnover                 energy                                    Pressure
                                                                  to deliver



              EVERYBODY NEEDS TO
              SOLVE THE PROBLEMS
AGILE WILL HELP, BUT CANNOT
 ADDRESS ALL CHALLENGES
AGILE IS NOT A “DEV” THING BUT
         A SIGNIFICANT
 ORGANIZATIONAL CHANGE
AGILE IS NOT
      A
DESTINATION
    BUT A
  JOURNEY
AGILE NEEDS
  STRONG
LEADERS TO
 MAKE THE
DIFFERENCE
WILL YOU BE THAT LEADER?
Agile Leadership - Agile Dev Practices 2011

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Agile Leadership - Agile Dev Practices 2011

  • 1. AGILE LEADERSHIP Where do managers fit?
  • 2. 20+ Industry 5+ Agile @skipangel
  • 3. WE KNOW AGILE FOCUSES ON THE TEAM
  • 4. YET SOME ARE LEFT ASKING “WHERE DO I FIT?”
  • 5. ONE SUCH GROUP MANAGEMENT
  • 6. HOW DID WE GET HERE?
  • 7. “EVERY ORGANIZATION IS PERFECTLY ALIGNED TO ACHIEVE THE RESULTS IT’S GETTING.” Stephen Covey
  • 9. THEORY X • If I did not drive my people • I find that most people are constantly, they would not unambitious and must be get on with their work. forced to raise their sights. • I sometimes have to fire • I keep my distance from somebody or tongue-lash the team since it is them to encourage others. necessary for effective Taylor command. • Leaders have to lead by making all key decisions themselves.
  • 10. THEORY Y • If somebody falls down on the • People should appraise their job, I must ask myself what I bosses as well as be appraised did wrong. by them. • I should sometimes take a • Anyone can have creative, back seat at meetings and let innovative ideas if they are others take the lead. encouraged. Deming • If I ask someone for their opinion on an issue, I try to Plan do as they suggest. Act Do Check
  • 11. NEW IDEAS EMERGE • Delighting the Customer • From Controller to Enabler • From Bureaucracy to Dynamic Linking • Radical Transparency • FromCommand to Conversations
  • 12. ... AND WHERE DO WE GO?
  • 13. MOVING FROM LEADER AS DIRECTING TOWARD....
  • 15. Directive Leadership Catalyst Leadership Analytical Thinking Systemic Thinking Either/Or Both/And Mutuality and Unilateral Control Collaboration Management through Management through design of coordination and control environments Deterministic Chaordic
  • 23. FOCUS AT ALL LEVELS Organization Systems Thinking level Increasing throughput and not just cutting costs Servant Leadership Management Serving others — including employees, customers, level and community — is the number one priority Team Collaboration Quality Focus level
  • 24. CHANGES IN MINDSET Organizational Systems Thinking Throughput and not 100% utilization is Multitasking reduces Emergence cost cutting harmful ROI Center on providing Progress visible & Being responsible Not Manufacturing Quality value to the customer transparent Team Sense of Urgency Continuous Individuals and Joint ownership Improvement interactions Working software Planning, Measure the right not the plans Rethink teams Rethink schedules Middle-Management things
  • 25. WHERE CAN MANAGERS SUPPORT TEAMS?
  • 26. Outcomes Principles Keep it Barely Sufficient Simple Minimal Processes Tools daption A through g Teams Learnin
  • 27. REDUCE TEAM DEPENDENCIES Dev BA QA From Functional Teams...
  • 28. UI DB Interfaces Services beyond Component Teams to...
  • 29. Feature Set 1 Feature Set 3 Feature Set 2 Feature Teams
  • 30. REDUCE DEBT •Technical Debt •Quality Debt •Software Configuration Debt
  • 31. MINIMIZE WASTE • Partial Work • Finding Info • Delays • Over Produce • Extra Steps • Defects • Handoffs
  • 33. F ormal Re search Tra ining Time INVEST IN LEARNING Set Comm unities Based ractice of P D esign
  • 34. WHERE CAN MANAGERS CHANGE THE ORGANIZATION?
  • 35. EVERYBODY NEEDS TO UNDERSTAND STRATEGY
  • 36. Culture of Learning Culture of Fear
  • 37. OPTIMIZE THE WHOLE NOT THE PARTS 1 Hour 4 Hours 4 Hours 1 Day 4 Hours X 3 Days 10 X Days 10 X Days X 5 Days X 3 Days Approve Verify and Tech Code and Deploy Request and Fix Assessment Test Prioritize 10 Min 10 Min 30 Min 4 Hours 2 Hours 1 Hour 20 X Min 12 Hours X 6 Hours X 5 Min 2 Hours 2 Hours
  • 38. Utilization Queues & rate Bottlenecks Hours Worked Rate of Return Degree of multitasking Number of Cycle Time defects Time to form teams Burnout Ability to respond to changes Effectiveness Team Turnover energy Pressure to deliver EVERYBODY NEEDS TO SOLVE THE PROBLEMS
  • 39. AGILE WILL HELP, BUT CANNOT ADDRESS ALL CHALLENGES
  • 40. AGILE IS NOT A “DEV” THING BUT A SIGNIFICANT ORGANIZATIONAL CHANGE
  • 41. AGILE IS NOT A DESTINATION BUT A JOURNEY
  • 42. AGILE NEEDS STRONG LEADERS TO MAKE THE DIFFERENCE
  • 43. WILL YOU BE THAT LEADER?