![7
VRM (Self Service) VRM (IAM)
VRM (CRM/KM/UD)
Claims & Benefits
VRM (Self Service)
Benefits Assistance Services (BAS)(Part of VRM Self Service
Workstream; Supporting Outreach)
VIP (Veterans
Information Portal)
Performance Analysis & Integrity (PA&I)
Education Assistance
Compensation Services &
Pension and Fiduciary Service
Loan Guaranty (LGY)
PO SSA db
US Treasury
Financial Institutions
(Lenders/Banks)
[i1017]
Loan
Appl
details
[i1180]Zip code/
addr chk
[i1177]Soc sec#
cross-check result
VADIR
(VA/DOD Identity
Repository)
Veterans Service
history Information
DoD DEERS
database@DMDC
DoD (VIS)
DoD COMPASS
[i1107] Service record/ history
(every 30 min data push)
[i1140] Apply (using self-service application)on-line New Claims for Benefits
VIS (Veterans
Information
Solution)
[i1004] Benefits eligibility
Rules cross check
(yes/no) result
[i1101] Veterans
Demographic
Info
(Batch File)
[i1081] Info on benefits for edu purposes (Weekly)
BEP (Benefits
Enterprise Platform)
(J2EE JPA, Weblogic
etc Thin-Client
Middleware platform)
[i1163],
[i1162]
DoDLoan Guaranty Service
(LGS)
Web/Portal (Production)
ApplicationsWebLGY
(Web Loan Guaranty)
TASR
(The Appraisal System Replatformed)
Replatformed from TAS:7/24/10))
CPTS
(Centralized Property Tracking System)
[i1069]VMI (Vet Mortgage Insurance
[i1015]
Operational
Data
[i1199]School approval info
(Basic allowance for housing,
Highest In-state tuition)
VA-ONCE(VA
On-line Certification
of Enrollment)
Educational
Enrollment Info
[i1018]
Claimant
Payment
Info
[i1080] Receive ret chk data & update individual benefit pymt rec; Chg to fin org bank routing # occurred previous month
Claimant
[i1120]Benefit
Payment
Check
VBA Analyst
[i1059] OLAP/Reports(various types: about Veterans, VBA performance eg backlog etc)
[i1045] Record of all accounting Transactions
(CH1606,1607,30,31,32,35 processed on a daily
basis, CH33 Master Record/Payment info
COVERS/
COVERS FTS
(Control of Veterans
Records System Folder
Tracking System)
Detailed Claims File
Tracking info (Regional
office, Desk, role)
[i1026]
[i1029]
Claim Pkg
Development
[i1008]Developed Claim package
[i1188]
New
claims
application
[i1032]Receive claim award info
[i1161] CUD C&P data
[i1037]Read C&P data
[i1001]Claim award info
Document Capture
Technician
[i1165] Scanned original
Veteran benefits claims and/or
pension maintenance docs
Customer Service/
VRM Person
[i1166]Claims
Status info
Vocational Rehabilitation &
Employment (VR&E)
Insurance
[i1023]Access Authentication
[i1191]CH 31participant & record tracking info
[i1000] Initial verification of eligibility for claims (cross-check) data
[i1058] Query BDN data
[i1047] Demographic info on veterans
[i1013]
[i1092] Payment Information(status, last day pay)
[i1079] Request to cut check for benefit payment(name, address and $ amt due a claimant on an award)
[i1043]
Claimant
Payment
Info
DMDC (Web)
[i1125] Veterans demographic
Info (incl branch)at time of enlisting
[i1062] (create if new/update if exist) Veteran demographic data
[i1063] CH 31
participant
Info.
[i1064] CH32 Veteran death info request
[i1099] DD214 info
[i1137] SMR info
St. Louis SMR Records Ctr
(Central loc to store Records)
[i1138] SMR info
DOE
(dept of edu)[i1131] SSN to inquire edu
benefits eligibility of Claimant
[i1132] (batch job results) claimant eligibility
status/ssn for edu benefits
Claimant
(Veteran/Eligible
Dependents)
[i1050] App Loc chg within regional office & date; Retired/reloc recs to be deleted
[i1091]
New
Claims
Appl
data
Armed
Services
[i1141]
Discharge
info
[i1144] SMR
Hospitals
[i1136]
Web HINC
& Other
inquiries
Veteran
[1142] Letters/ Correspondence
on benefits eligibility
VARO
[i1108] Reloc/
Retired Rec
info thru WAPS
system(for
BIRLS db
changes)
VICTARS (Veterans
Insurance Claims Tracking
and Response System)
Insurance Claims
Tracking info
IPS (Insurance
Payment System)
Master system of
Records for beneficiaries
& policyholders
IGL (Insurance
General Ledger)
Insurance related
Financial record
keeping data
EPW (Electronic
Paperless Workflow)
(supports Pension Mgmt ctr)
Pension claims
Approval workflow
data
[i1071] Insurance data
Veteran
[i1113]
Insurance filing/
status check
[i1040]Insurance premium
deduction from
Compensation payment
(Sunset after last BDN case
moves to Corp DB)
[i1060]
SSA
DFAS
Federal Reserve
[i1148]
Insurance Info
[i1149]
[i1104]Insurance payment
[i1103]Insurance payment
[i1038] CH 31
Suggested Awards
(Transition to FAS as source
Spring 2011)
Veteran/Employers
(All not just CH31) [i1151], [i1152] Employment/tools info
[i1070] Payment to
facilities/vendors
(for services
& materials)
[i1049]
[i1170]
[i1033]
DPRIS (Web
enabled)
(Defense Personnel
Records Information
Retrieval system)
Defense Personnel
Profile
SMRTS (Service
Medical Record
Tracking System
Service Medical/dental
(Treatment) records
My
HealtheVet.va.gov
(Portal)
[i1127]
VADIR data
[i1129]
[i1078]
ELR
VCE
[i1102] View BAH data
[i1126]
authentication
Historical VA Home Loan records
Property Data
including appraisals
[i1111]
[i1112]
VA properties servicing tracking
info, sale proceeds info
Note:Authentication
for access to these
Apps is through VIP
[i1066] Folder
loc &
date
IHL
(Institutions of
Higher Learning)
TIMS (The Image
Mgmt System – 1 at
each VA RPO)
Images of Claim docs
[i1095] View docs/images/enroll data
[i1147] Update BAH data
IRS[i1077] Payment Info expected for Claimant
[1119] Payment
Change Request
[i1039] CH1606,
1607,30
SSA master
for matching
Veteran
deaths
CARS (Centralized
Accounts
Receivable System)
Debt Collection/
Accounts Overpayments
Accounts Receivables[i1133] (daily batch job)Info/reports/statistical data on
collection of govt overpayments to Veterans
[i1053] Payment info to FAS
[i1139] Service & Identifying information
[i1074] Policy
numbers,
Insurance
file, etc
[i1135] Veteran Demographic data
[i1109]
Stop payment
when terminate
or amend applied
to payment
US Mail
[i1171] (All) Benefits
Application
[i1172]Benefit Application data
[i1065] Scanned Claim Document Image(edu claims only)
VARO(58)/
VARPO(4, edu only)
[i1145] Edu Enrollment Info
[i1067] To Claims approval workflow
[i1048] CH33 data to VBA DW
[i1068] Pending Claims Info file (PIF)
[i1028]
Participant
Info
[i1030]Developed Claim Pkg
[i1031]Rated Claim
[i1016] Payment History
[i1096] (12 month goal to field) Vet login for CH33 claim status
[i1094] Update CH33 master record/issue payment info
[i1097] Review CH33 work products & service record
[i1041] Flat file with verification of no chg enrollments(CH31)
[i1042] Daily update of active recs for 12 mos
[i1086] Rejects
[i1085] Daily update Pending docs
VA Call center
Student
[i1105] Input based on call
[i1090] Verify enrollment[i1005] Disability
cases
[i1022]Claims data
[i1044] Acct transactions reconciliation file
Veteran
Service Orgs
Acces to VBA apps
(via BEA Tuxedo Service)
View only Access
to VBA apps (MAP-D etc.)
(via BEA Tuxedo service)
[i1075] Payment recs for statistical data by counties(CH1606,1607,30,32,33,35
FAADS
(Federal assistance
award data system)@
Dept of Commerce
[i1002]Access
authentication
[i1084] Record of all transaction against CARS controlled receivables & chg to chk amts of payee's w/receivables
[i1073] Receive adjusting receivable transactions
[i1083] personal & fin contribution Info of claimant eligible for CH32
[i1106] Veteran’s personnel info
[i1076] Benefits Payment info
[i1051]
BDN
data
[i1122] VAF 22-1999-1 for enrollment of student in next sem; Pymt to schools/facilities with Veteran enrollment
[i1146]
[i1116]
Claimant
[i1117]Letter(s): (all benefits): COE, Award,
Denial letter, Request more Supporting docs
US Mail
[i1118]
[i1087] Updates
(Notifications/Letters
SKIPPES (Skills,
Knowledge, Insurance
Practices &Procedures
Embedded inSystems)
Insurance best
practices/ procedures
info
[i1061] (create if new/updates if exist) Veteran demographic data
VBA Rating
Specialist
[i1167] Request
Regular medical
Exam
[i1168] Medical exam data
[i1169]Veterans Medical Data Records
CAPRI (CS &
PFS Record
Interchange)
(Replaces AMIE II)
PIES
(Personnel Info
Exchange System)
Veteran Personnel
Info.
NPRC
(National Personnel
Records Center)
[i1115] 3101 request
[i1114] 3101 data
VACOLS
(Veterans Appeals
Control System)
Claim appeals
tracking info
EVR
(Claimant
Eligibility
Verification
Report)
[i1110] Claimant Earnings info
BVA
(Board of
Veterans Appeals)
[i1088, i1089]
Rate Claim
VETSNET
(Veteran Services Network (Client/Server Suite)
[i1012]
[i1052]Scanned Document Image data
VCE
[i1158, i1159]
[i1055]
CH 31
[i1156], [i1157]
Obtain personnel/
benefits info
& Apply for benefits
[i1057] CH 31payment data to FAS
[i1020]Veterans Claim/Benefits data
[i1007]Pay award (account) info
VOR
(VETSNET
Operation
Reports) Data
Warehousing
EDW ( Enterprise
Data Warehouse)
Historical Data from
Corp db, BDN, BIRLS
DMC (Debt Mgmt Ctr@ St. Paul, MN)
[i1072] Edu enrollment Info
[i1019] School approval Info
(BAH, High in-state tuition)
Checks payment data
Vereran’s Disability
Medical Records
VHA System(s)
DoD JPTA
(Joint Patient
Tracking Appl)
DoD (TMDS)
[i1143] Patient data
I1251 – Medical
Info from Theater
[i1082] Service
Info
[i1054]
CH31
Subsistence
Allowance Info
[i1153], [i1154]
VBA
personnel
[i1150]
Web based reports
RightNow Web
@Ed srvc callctr)
eBenefits
(Web Portal)
[i1174] Pension write-outs
Prudential/
Office of
Servicepersons
Life Ins[i1175] VGLI Premiums deduction info
[i1192]Claims appl filing
[i1193]Claims
filing data
[i1194]Scanned image of claims appl filed
[i1197]Claimant appl data
[i1196]Correspondence data
[i1182](Single Sign On) Access to eBenefits portal
DoD Personnel info
ClaimantVets Change (move) Request to eBenefits
Submit appl thru VBMS
[i1178]Disability Info
C&P
Service
[i1187]
Unique Id
(for SSO)
HISA
[i1181]VMI (Veteran Mortgage Insurance) Info
[i1195]
Apply for
Healthcare
Benefit
(using
self-service
app)
DoD
Personnel
MVI (Master
Veterans Index)
Veteran Info
Veteran Info
[i1183]Pharmacy benefit filing request
[i1184]Cost sharing
benefit request
(As-Planned) (Integrated)
CRM-UD (includes KM)
IVR Repository – Contact History
(Veterans demographics, payments, claims)
VBRS
(Veterans Benefits
Reference System)
SBRS (State
Benefits Ref
System)
IRIS (Inquiry &
Routing Information
System)
[i1186]Inquiry Info
[i1185]Online Inquiry
I
[i1200]Payment & Claim data
VOA (Veterans
Online
Application)
Phase 1
Healthcare (benefit)
Application form data
VCC (Veteran
Call Ctr)
(prototype)
VetSuccess
.gov
(Portal)
VLER (Virtual
Lifetime Electronic
Records)
N
RBA-2000
(Rating Board
Automation
2000)
TUX
VVA (Virtual VA)
Planned migration to
VBMS FILENET
Veterans’ applications,
Awards, medical &
dependency rec images
[i1189]Rating doc info
[i1190]Info. to add to rating - Issues, adjudicative actn, laws
Rating VSR/VCE
VBA
Finance Analyst
FAS
(Fin & Acct Sys)
(Monthly batch
process) (CH31 BDN
interface & CH33 to
FAS)
TUX
Awards TUX
[i1046]CH32
veteran death info
VBMS
(to replace VETSNET)
VHA Personnel
(in VA Hospitals/Clinic)
[i1176]Claim
folder info
VADS (Veteran Assistance
Discharge System)(plan to
replace this with VADIR data
feed)
DD214 (discharge info,
release date, rank, character
of srvc), benefits eligibility
correspondence
CHAMPVA
System
Claims Processing Results
[i1198]Enrollment Info (Claim)
[i1121] Veteran/Active
Duty Personnel,
Benefit & Health data
S
[i1134] Claim Rating Info
VERIS II
(Veterans
Examination
Request Info
System)
N
BEP
SPP
(Share /Search
Participant Profile)
(is semi-retired
but pulls info)
TUX
St. Paul
RBPS (Rule
Based Processing
System)(replaces
manual work
BEP
Share
(CH 18 Claim
Benefit selection
update to GUI)
TUX
S
[i1203]Claims Application info
* Please send all comments, latest version requests and suggestions to:
Primary Point of Contact – OBPI: Nilijah Carter, Nilijah.Carter@va.gov, 202-461-1462
Version 10, Date: 1/23/13OBPI
VBA Performance Data ?
C&P Performance Data ?
Private Vendor
Make BDD
(Benefits Delivery Discharge)
exam request
Generated Request for BDD exam
FMS
Financial Data
(on CS, PFS, Insurance,
Edu, VR&E)
STAR
(Systematic Technical
Accuracy Review) System
Claims processing
(of rating, authorization,
fiduciary related) data
I
[i1205]
Request
C&P QA
COWC (Committee on
Waivers & Compromises)
Debt Waivers
tracking/case data
SEP
As-Is/As-Planned VBA Systems Diagram
VIERS
Veteran Demographics,
Military Service History,
Benefits Information,
Benefits Eligibility Profile,
Contact History, and
Veteran Benefits Handbook
I
[i1049]
VBMS F
VBMS E
INS (Insurance
Web System)
Insurance data
Autoform
TUXCWINRS (Corporate
WINRS Case Management
Application)
[i1036]
BEP
PCGL(PC
generated ltr)
Notifications
/Letters
WAVE (Web
automated verification
of enrollment)
Enrollment Info
SOC/SSOC
(Statement of the
Case/Supplemental
SOC)
TUX
Benefits Processing
Performance Data at
National/ Regional level
VBA ASPIRE
Fast Track Claims
Processing System
(Agent Orange disability)
Rules base
Veteran Eligibility Info
Payment
request
Acknowledgement
[i1124] Armed Service history info
(SOA service)
S
CH 33 (LTS)
(CH33 Long Term
Solution)
Eligibility, Claimant bio,
Military Service history,
claims payments, enrollment,
benefit transfers (to spouse/
dependent)
[i1093] Claim rates/
caps in high level term
S
[i1098]
Enrollment
data
S
VTA2 (Veterans Tracking Application)
Veteran Healthcare & Demographic data
BDD Homelessness
(case mgmt tool)
CH30 BDN
CH 30 Claim/
Payment data
ECAP
Enroll form
images
VRE QA (VRE
Quality Assurance)
BEP
BDN
CH33 BDN
CH 33
Payment data
BDN
CH1607 BDN
CH 1607
Payment data
BDN
CH35 BDN
CH 35 Claim/
Payment data
BDN
CH32 BDN
CH 32 Claim/
Payment data
BDN
CH1606 BDN
CH 1606
Payment data
BDN
CH18
BDN
CH 18
Payment data
BDN
Benefit pymt
sys-BDN
C&P
Payment data
BDN
CH31 BDN
CH 31 Claim &
Payment data
BDN
REPS
(BDN)
Payment
data
BDN
MAP-D
(Modern Awards
Processing
Development)
TUX
(Function: On-line Transaction
Processing)
Data on:
·Veteran demographics, Claimant
demographics
·Claims, Claims Process, Awards,
Rating, Payment (CS & PFS)
·Education assistance data
·Vocational Rehab & Employment
(VR&E) data
·Loan Guarantee (LGY) data
#Core Tables: 600, Addl Journal Tables
CSS (Common Security Service)
(Perform authentication for access to Corpdb)
(Component apps: CSUM,CSAM,CSEM)
CSS Tables:
Users/Roles/Access info
Payment History DB
CSUM CSAM CSEM
VA CORPORATE DATABASE
(Initiatives: Data Conversion)
Education Benefits Data (IHL, NCD,
all edu payment related to CH1606,
1607, 30, 31, 32, 33, 35), Certain pieces
of C&P (incl CH18, REPS)
BDN (Benefits Delivery Network)
FOCAS (FLT, OJT, COR
and APP award claims
System) (Replaces PC
based systems at VARPOs -
Ch30, 1606, 1607:
correspondence schools,
flight schools apprenticeship
/ OJT programs &
accelerated pymt cases)
External
Stakeholders
VBI (Vet
Business
Info) VOR
reports
[i1204]C&P master records
(Vet benefit, type, % paid) data
C&P Field Personnel
Veteran Personnel data
[i1201] All Vet Info(schedules, audit etc.)
[i1202]Vet Info
[i1021]Chk
Pymt History
BFI (Batch File Interface) Portal
[i1206]Electronic BFI (bulk) upload of info. by PMR
Web SAH/SHA
Specially Adapted
Housing/ Special
Housing Assistance
Mortgage assistance
info
VDC
Claims filing info
VR&E data
Counselor (for
approvals/awards)
CH 33benefit enrollment data
CH31 benefit processing request
FBS
(Feduciary
Beneficiary
System)
Fiduciary activities
info
N
(BEA
Tuxedo)
Transaction
Mgr (Client-
Server
Middleware
Platform)
Legend
VHA
Data copied
VA Enterprise
Planned
interface
VBA
Business Process
I
BEP
Manual
interface
Interfaces:
New/As-Planned Systems Names,info exchange,
comments on changes to Systems is shown in blue font
Batch Job/Direct
access
System
- Data Subject
Areas
An Initiative Project
causing changes: P
New System:
Planned System:
Existing
SOA Service(arc -consumer):
BEP Middleware (J2EE Thin client) Platform
N
Planned SOA Service:
(arc -consumer):
S
?Info not validated
BEA Tuxedo (Client/server) Middleware Platform TUX
BDN
Part of System (ex. BDN)
indicated in rectangular
colored (ex. Orange) box
S
Legend
(for LOB grouping)
VRM/BAS
Education
CS
PA&I
VR&E
Loan Guaranty
Insurance
BIRLS (Legacy)
(Beneficiary Identification Record
Locator Subsystem)
DD214, SMR(STR-service medical/
treatment record tracking, folder loc
regional office/date, several types of
insurance policy status tracking,
Demographic Information on Beneficiary
Veterans, All(Ch 18,30,31,32,33,1606,
1607) education Benefits eligibility by ss#
WSMS
(Work Study Mgmt
System: currently being
rehosted as Web app)
BEP
BEP WEAMS (Web
Enabled Approval
Mgmt System)
(Shared w/ VR&E)
[i1207]Veteran benefits info.
[i1208]recurring payment data
VBMS D
VBMS R
VBMS A
VBMS C
VBMS W
VBMAP
[i1060]
[i1060]
[i1060][i1060]
[i1140] Apply (using self-service application)on-line New Claims for Benefits
[i1140] Apply (using self-service
application)on-line New Claims for Benefits
I 1228-1232 SEP Interface to VHA Systems
i1214 SEP Interface to BDN
i1219 SEP Interface to VETSNET (Award, MAPS)
I1248 SEP Interface to Data Warehouse
I1215,23, 24, 35, 43, 44, SEP
Interface to Education
ii1264
DoD Hero2Hire
[i1264]Military Services
DoD Altha
[i1257 VR&E
Information
[i1252]
Insurance
Payment Info
Exchange data with VBA systems
VADIR, Corp DB, VBMS
(Using iEHR Framework,
as it becomes available)
S
DHS - USCG
1121 Veteran/Active
Duty Personnel,
Benefit & Health data
VHS -
VISTA,
CAPRI,
Private Physicians
STR’s, Patient Data,
DBQ’s
S
S
1266 – Aware Info
1268 – Certification Info
PFS
CRM/UD
Connection to Corp DB,
BIRLS, VADIR, Virtual VA,
VETSNET (Share, MAP -D),
VBMS, VACOLS, e-Benefits,
SEP
PROJECT SIZE
YEAR 1: $50M / 80 PPL
YEAR 3: $75M / 120 PPL
USER BASE: ~4-5 MILLION
VETERAN POPULATION: ~20 MILLION
HITS/DAY: 1 MILLION+
YOU ARE HERE
OUR TEAM
PROGRAM MGMT
FOUR TO SIX SCRUM TEAMS
RELEASE MGMT
DEVOPS
HELP DESK
PARTNERS: 90+ SYSTEMS
STAKEHOLDERS: 10+ LINES OF BUSINESS](https://image.slidesharecdn.com/aafa3918-ee6b-4c28-91d0-5f661f8894a7-161026170931/85/AgileDC2016-Agile-Is-Not-Enough-7-320.jpg)
AgileDC2016: Agile Is Not Enough
- 1. 1 Agile is not Enough MICHAEL PETER MPETER88@GMAIL.COM - AGILE DC 2016 - OCTOBER 24, 2016
- 2. 2 Agenda 01 Agile 02 Enterprise 03 Value t o d a y :
- 3. 3 01AGILE AGILEISNOTENOUGH By Klean Denmark - Daily Sprint Meeting, CC BY-SA 2.0, https://commons.wikimedia.org/w/index.php?curid=19838566
- 4. 4 Agile L O O K L I K E AT S C A L E ? Agile Manifesto: Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan W h a t d o e s
- 5. 5 Agile Team By Lakeworks - Own work, GFDL, https://commons.wikimedia.org/w/index.php?curid=3526338
- 6. 6 CUSTOMER: I HIRED PEOPLE TO HELP ME BUILD A SYSTEM - WHY CAN’T THEY GET IT RIGHT? WHY DOESN’T THE PRODUCT MEET EVERYONE’S NEEDS? WHY DON’T THEY KNOW WHAT’S GOING ON? WHAT ARE ALL THESE SCHEDULE CONFLICTS AND DELAYS? WHY DO THEY KEEP PULLING ME INTO BACKLOG GROOMING - CAN’T THEY SEE THE PRIORITIES?
- 7. 7 VRM (Self Service) VRM (IAM) VRM (CRM/KM/UD) Claims & Benefits VRM (Self Service) Benefits Assistance Services (BAS)(Part of VRM Self Service Workstream; Supporting Outreach) VIP (Veterans Information Portal) Performance Analysis & Integrity (PA&I) Education Assistance Compensation Services & Pension and Fiduciary Service Loan Guaranty (LGY) PO SSA db US Treasury Financial Institutions (Lenders/Banks) [i1017] Loan Appl details [i1180]Zip code/ addr chk [i1177]Soc sec# cross-check result VADIR (VA/DOD Identity Repository) Veterans Service history Information DoD DEERS database@DMDC DoD (VIS) DoD COMPASS [i1107] Service record/ history (every 30 min data push) [i1140] Apply (using self-service application)on-line New Claims for Benefits VIS (Veterans Information Solution) [i1004] Benefits eligibility Rules cross check (yes/no) result [i1101] Veterans Demographic Info (Batch File) [i1081] Info on benefits for edu purposes (Weekly) BEP (Benefits Enterprise Platform) (J2EE JPA, Weblogic etc Thin-Client Middleware platform) [i1163], [i1162] DoDLoan Guaranty Service (LGS) Web/Portal (Production) ApplicationsWebLGY (Web Loan Guaranty) TASR (The Appraisal System Replatformed) Replatformed from TAS:7/24/10)) CPTS (Centralized Property Tracking System) [i1069]VMI (Vet Mortgage Insurance [i1015] Operational Data [i1199]School approval info (Basic allowance for housing, Highest In-state tuition) VA-ONCE(VA On-line Certification of Enrollment) Educational Enrollment Info [i1018] Claimant Payment Info [i1080] Receive ret chk data & update individual benefit pymt rec; Chg to fin org bank routing # occurred previous month Claimant [i1120]Benefit Payment Check VBA Analyst [i1059] OLAP/Reports(various types: about Veterans, VBA performance eg backlog etc) [i1045] Record of all accounting Transactions (CH1606,1607,30,31,32,35 processed on a daily basis, CH33 Master Record/Payment info COVERS/ COVERS FTS (Control of Veterans Records System Folder Tracking System) Detailed Claims File Tracking info (Regional office, Desk, role) [i1026] [i1029] Claim Pkg Development [i1008]Developed Claim package [i1188] New claims application [i1032]Receive claim award info [i1161] CUD C&P data [i1037]Read C&P data [i1001]Claim award info Document Capture Technician [i1165] Scanned original Veteran benefits claims and/or pension maintenance docs Customer Service/ VRM Person [i1166]Claims Status info Vocational Rehabilitation & Employment (VR&E) Insurance [i1023]Access Authentication [i1191]CH 31participant & record tracking info [i1000] Initial verification of eligibility for claims (cross-check) data [i1058] Query BDN data [i1047] Demographic info on veterans [i1013] [i1092] Payment Information(status, last day pay) [i1079] Request to cut check for benefit payment(name, address and $ amt due a claimant on an award) [i1043] Claimant Payment Info DMDC (Web) [i1125] Veterans demographic Info (incl branch)at time of enlisting [i1062] (create if new/update if exist) Veteran demographic data [i1063] CH 31 participant Info. [i1064] CH32 Veteran death info request [i1099] DD214 info [i1137] SMR info St. Louis SMR Records Ctr (Central loc to store Records) [i1138] SMR info DOE (dept of edu)[i1131] SSN to inquire edu benefits eligibility of Claimant [i1132] (batch job results) claimant eligibility status/ssn for edu benefits Claimant (Veteran/Eligible Dependents) [i1050] App Loc chg within regional office & date; Retired/reloc recs to be deleted [i1091] New Claims Appl data Armed Services [i1141] Discharge info [i1144] SMR Hospitals [i1136] Web HINC & Other inquiries Veteran [1142] Letters/ Correspondence on benefits eligibility VARO [i1108] Reloc/ Retired Rec info thru WAPS system(for BIRLS db changes) VICTARS (Veterans Insurance Claims Tracking and Response System) Insurance Claims Tracking info IPS (Insurance Payment System) Master system of Records for beneficiaries & policyholders IGL (Insurance General Ledger) Insurance related Financial record keeping data EPW (Electronic Paperless Workflow) (supports Pension Mgmt ctr) Pension claims Approval workflow data [i1071] Insurance data Veteran [i1113] Insurance filing/ status check [i1040]Insurance premium deduction from Compensation payment (Sunset after last BDN case moves to Corp DB) [i1060] SSA DFAS Federal Reserve [i1148] Insurance Info [i1149] [i1104]Insurance payment [i1103]Insurance payment [i1038] CH 31 Suggested Awards (Transition to FAS as source Spring 2011) Veteran/Employers (All not just CH31) [i1151], [i1152] Employment/tools info [i1070] Payment to facilities/vendors (for services & materials) [i1049] [i1170] [i1033] DPRIS (Web enabled) (Defense Personnel Records Information Retrieval system) Defense Personnel Profile SMRTS (Service Medical Record Tracking System Service Medical/dental (Treatment) records My HealtheVet.va.gov (Portal) [i1127] VADIR data [i1129] [i1078] ELR VCE [i1102] View BAH data [i1126] authentication Historical VA Home Loan records Property Data including appraisals [i1111] [i1112] VA properties servicing tracking info, sale proceeds info Note:Authentication for access to these Apps is through VIP [i1066] Folder loc & date IHL (Institutions of Higher Learning) TIMS (The Image Mgmt System – 1 at each VA RPO) Images of Claim docs [i1095] View docs/images/enroll data [i1147] Update BAH data IRS[i1077] Payment Info expected for Claimant [1119] Payment Change Request [i1039] CH1606, 1607,30 SSA master for matching Veteran deaths CARS (Centralized Accounts Receivable System) Debt Collection/ Accounts Overpayments Accounts Receivables[i1133] (daily batch job)Info/reports/statistical data on collection of govt overpayments to Veterans [i1053] Payment info to FAS [i1139] Service & Identifying information [i1074] Policy numbers, Insurance file, etc [i1135] Veteran Demographic data [i1109] Stop payment when terminate or amend applied to payment US Mail [i1171] (All) Benefits Application [i1172]Benefit Application data [i1065] Scanned Claim Document Image(edu claims only) VARO(58)/ VARPO(4, edu only) [i1145] Edu Enrollment Info [i1067] To Claims approval workflow [i1048] CH33 data to VBA DW [i1068] Pending Claims Info file (PIF) [i1028] Participant Info [i1030]Developed Claim Pkg [i1031]Rated Claim [i1016] Payment History [i1096] (12 month goal to field) Vet login for CH33 claim status [i1094] Update CH33 master record/issue payment info [i1097] Review CH33 work products & service record [i1041] Flat file with verification of no chg enrollments(CH31) [i1042] Daily update of active recs for 12 mos [i1086] Rejects [i1085] Daily update Pending docs VA Call center Student [i1105] Input based on call [i1090] Verify enrollment[i1005] Disability cases [i1022]Claims data [i1044] Acct transactions reconciliation file Veteran Service Orgs Acces to VBA apps (via BEA Tuxedo Service) View only Access to VBA apps (MAP-D etc.) (via BEA Tuxedo service) [i1075] Payment recs for statistical data by counties(CH1606,1607,30,32,33,35 FAADS (Federal assistance award data system)@ Dept of Commerce [i1002]Access authentication [i1084] Record of all transaction against CARS controlled receivables & chg to chk amts of payee's w/receivables [i1073] Receive adjusting receivable transactions [i1083] personal & fin contribution Info of claimant eligible for CH32 [i1106] Veteran’s personnel info [i1076] Benefits Payment info [i1051] BDN data [i1122] VAF 22-1999-1 for enrollment of student in next sem; Pymt to schools/facilities with Veteran enrollment [i1146] [i1116] Claimant [i1117]Letter(s): (all benefits): COE, Award, Denial letter, Request more Supporting docs US Mail [i1118] [i1087] Updates (Notifications/Letters SKIPPES (Skills, Knowledge, Insurance Practices &Procedures Embedded inSystems) Insurance best practices/ procedures info [i1061] (create if new/updates if exist) Veteran demographic data VBA Rating Specialist [i1167] Request Regular medical Exam [i1168] Medical exam data [i1169]Veterans Medical Data Records CAPRI (CS & PFS Record Interchange) (Replaces AMIE II) PIES (Personnel Info Exchange System) Veteran Personnel Info. NPRC (National Personnel Records Center) [i1115] 3101 request [i1114] 3101 data VACOLS (Veterans Appeals Control System) Claim appeals tracking info EVR (Claimant Eligibility Verification Report) [i1110] Claimant Earnings info BVA (Board of Veterans Appeals) [i1088, i1089] Rate Claim VETSNET (Veteran Services Network (Client/Server Suite) [i1012] [i1052]Scanned Document Image data VCE [i1158, i1159] [i1055] CH 31 [i1156], [i1157] Obtain personnel/ benefits info & Apply for benefits [i1057] CH 31payment data to FAS [i1020]Veterans Claim/Benefits data [i1007]Pay award (account) info VOR (VETSNET Operation Reports) Data Warehousing EDW ( Enterprise Data Warehouse) Historical Data from Corp db, BDN, BIRLS DMC (Debt Mgmt Ctr@ St. Paul, MN) [i1072] Edu enrollment Info [i1019] School approval Info (BAH, High in-state tuition) Checks payment data Vereran’s Disability Medical Records VHA System(s) DoD JPTA (Joint Patient Tracking Appl) DoD (TMDS) [i1143] Patient data I1251 – Medical Info from Theater [i1082] Service Info [i1054] CH31 Subsistence Allowance Info [i1153], [i1154] VBA personnel [i1150] Web based reports RightNow Web @Ed srvc callctr) eBenefits (Web Portal) [i1174] Pension write-outs Prudential/ Office of Servicepersons Life Ins[i1175] VGLI Premiums deduction info [i1192]Claims appl filing [i1193]Claims filing data [i1194]Scanned image of claims appl filed [i1197]Claimant appl data [i1196]Correspondence data [i1182](Single Sign On) Access to eBenefits portal DoD Personnel info ClaimantVets Change (move) Request to eBenefits Submit appl thru VBMS [i1178]Disability Info C&P Service [i1187] Unique Id (for SSO) HISA [i1181]VMI (Veteran Mortgage Insurance) Info [i1195] Apply for Healthcare Benefit (using self-service app) DoD Personnel MVI (Master Veterans Index) Veteran Info Veteran Info [i1183]Pharmacy benefit filing request [i1184]Cost sharing benefit request (As-Planned) (Integrated) CRM-UD (includes KM) IVR Repository – Contact History (Veterans demographics, payments, claims) VBRS (Veterans Benefits Reference System) SBRS (State Benefits Ref System) IRIS (Inquiry & Routing Information System) [i1186]Inquiry Info [i1185]Online Inquiry I [i1200]Payment & Claim data VOA (Veterans Online Application) Phase 1 Healthcare (benefit) Application form data VCC (Veteran Call Ctr) (prototype) VetSuccess .gov (Portal) VLER (Virtual Lifetime Electronic Records) N RBA-2000 (Rating Board Automation 2000) TUX VVA (Virtual VA) Planned migration to VBMS FILENET Veterans’ applications, Awards, medical & dependency rec images [i1189]Rating doc info [i1190]Info. to add to rating - Issues, adjudicative actn, laws Rating VSR/VCE VBA Finance Analyst FAS (Fin & Acct Sys) (Monthly batch process) (CH31 BDN interface & CH33 to FAS) TUX Awards TUX [i1046]CH32 veteran death info VBMS (to replace VETSNET) VHA Personnel (in VA Hospitals/Clinic) [i1176]Claim folder info VADS (Veteran Assistance Discharge System)(plan to replace this with VADIR data feed) DD214 (discharge info, release date, rank, character of srvc), benefits eligibility correspondence CHAMPVA System Claims Processing Results [i1198]Enrollment Info (Claim) [i1121] Veteran/Active Duty Personnel, Benefit & Health data S [i1134] Claim Rating Info VERIS II (Veterans Examination Request Info System) N BEP SPP (Share /Search Participant Profile) (is semi-retired but pulls info) TUX St. Paul RBPS (Rule Based Processing System)(replaces manual work BEP Share (CH 18 Claim Benefit selection update to GUI) TUX S [i1203]Claims Application info * Please send all comments, latest version requests and suggestions to: Primary Point of Contact – OBPI: Nilijah Carter, Nilijah.Carter@va.gov, 202-461-1462 Version 10, Date: 1/23/13OBPI VBA Performance Data ? C&P Performance Data ? Private Vendor Make BDD (Benefits Delivery Discharge) exam request Generated Request for BDD exam FMS Financial Data (on CS, PFS, Insurance, Edu, VR&E) STAR (Systematic Technical Accuracy Review) System Claims processing (of rating, authorization, fiduciary related) data I [i1205] Request C&P QA COWC (Committee on Waivers & Compromises) Debt Waivers tracking/case data SEP As-Is/As-Planned VBA Systems Diagram VIERS Veteran Demographics, Military Service History, Benefits Information, Benefits Eligibility Profile, Contact History, and Veteran Benefits Handbook I [i1049] VBMS F VBMS E INS (Insurance Web System) Insurance data Autoform TUXCWINRS (Corporate WINRS Case Management Application) [i1036] BEP PCGL(PC generated ltr) Notifications /Letters WAVE (Web automated verification of enrollment) Enrollment Info SOC/SSOC (Statement of the Case/Supplemental SOC) TUX Benefits Processing Performance Data at National/ Regional level VBA ASPIRE Fast Track Claims Processing System (Agent Orange disability) Rules base Veteran Eligibility Info Payment request Acknowledgement [i1124] Armed Service history info (SOA service) S CH 33 (LTS) (CH33 Long Term Solution) Eligibility, Claimant bio, Military Service history, claims payments, enrollment, benefit transfers (to spouse/ dependent) [i1093] Claim rates/ caps in high level term S [i1098] Enrollment data S VTA2 (Veterans Tracking Application) Veteran Healthcare & Demographic data BDD Homelessness (case mgmt tool) CH30 BDN CH 30 Claim/ Payment data ECAP Enroll form images VRE QA (VRE Quality Assurance) BEP BDN CH33 BDN CH 33 Payment data BDN CH1607 BDN CH 1607 Payment data BDN CH35 BDN CH 35 Claim/ Payment data BDN CH32 BDN CH 32 Claim/ Payment data BDN CH1606 BDN CH 1606 Payment data BDN CH18 BDN CH 18 Payment data BDN Benefit pymt sys-BDN C&P Payment data BDN CH31 BDN CH 31 Claim & Payment data BDN REPS (BDN) Payment data BDN MAP-D (Modern Awards Processing Development) TUX (Function: On-line Transaction Processing) Data on: ·Veteran demographics, Claimant demographics ·Claims, Claims Process, Awards, Rating, Payment (CS & PFS) ·Education assistance data ·Vocational Rehab & Employment (VR&E) data ·Loan Guarantee (LGY) data #Core Tables: 600, Addl Journal Tables CSS (Common Security Service) (Perform authentication for access to Corpdb) (Component apps: CSUM,CSAM,CSEM) CSS Tables: Users/Roles/Access info Payment History DB CSUM CSAM CSEM VA CORPORATE DATABASE (Initiatives: Data Conversion) Education Benefits Data (IHL, NCD, all edu payment related to CH1606, 1607, 30, 31, 32, 33, 35), Certain pieces of C&P (incl CH18, REPS) BDN (Benefits Delivery Network) FOCAS (FLT, OJT, COR and APP award claims System) (Replaces PC based systems at VARPOs - Ch30, 1606, 1607: correspondence schools, flight schools apprenticeship / OJT programs & accelerated pymt cases) External Stakeholders VBI (Vet Business Info) VOR reports [i1204]C&P master records (Vet benefit, type, % paid) data C&P Field Personnel Veteran Personnel data [i1201] All Vet Info(schedules, audit etc.) [i1202]Vet Info [i1021]Chk Pymt History BFI (Batch File Interface) Portal [i1206]Electronic BFI (bulk) upload of info. by PMR Web SAH/SHA Specially Adapted Housing/ Special Housing Assistance Mortgage assistance info VDC Claims filing info VR&E data Counselor (for approvals/awards) CH 33benefit enrollment data CH31 benefit processing request FBS (Feduciary Beneficiary System) Fiduciary activities info N (BEA Tuxedo) Transaction Mgr (Client- Server Middleware Platform) Legend VHA Data copied VA Enterprise Planned interface VBA Business Process I BEP Manual interface Interfaces: New/As-Planned Systems Names,info exchange, comments on changes to Systems is shown in blue font Batch Job/Direct access System - Data Subject Areas An Initiative Project causing changes: P New System: Planned System: Existing SOA Service(arc -consumer): BEP Middleware (J2EE Thin client) Platform N Planned SOA Service: (arc -consumer): S ?Info not validated BEA Tuxedo (Client/server) Middleware Platform TUX BDN Part of System (ex. BDN) indicated in rectangular colored (ex. Orange) box S Legend (for LOB grouping) VRM/BAS Education CS PA&I VR&E Loan Guaranty Insurance BIRLS (Legacy) (Beneficiary Identification Record Locator Subsystem) DD214, SMR(STR-service medical/ treatment record tracking, folder loc regional office/date, several types of insurance policy status tracking, Demographic Information on Beneficiary Veterans, All(Ch 18,30,31,32,33,1606, 1607) education Benefits eligibility by ss# WSMS (Work Study Mgmt System: currently being rehosted as Web app) BEP BEP WEAMS (Web Enabled Approval Mgmt System) (Shared w/ VR&E) [i1207]Veteran benefits info. [i1208]recurring payment data VBMS D VBMS R VBMS A VBMS C VBMS W VBMAP [i1060] [i1060] [i1060][i1060] [i1140] Apply (using self-service application)on-line New Claims for Benefits [i1140] Apply (using self-service application)on-line New Claims for Benefits I 1228-1232 SEP Interface to VHA Systems i1214 SEP Interface to BDN i1219 SEP Interface to VETSNET (Award, MAPS) I1248 SEP Interface to Data Warehouse I1215,23, 24, 35, 43, 44, SEP Interface to Education ii1264 DoD Hero2Hire [i1264]Military Services DoD Altha [i1257 VR&E Information [i1252] Insurance Payment Info Exchange data with VBA systems VADIR, Corp DB, VBMS (Using iEHR Framework, as it becomes available) S DHS - USCG 1121 Veteran/Active Duty Personnel, Benefit & Health data VHS - VISTA, CAPRI, Private Physicians STR’s, Patient Data, DBQ’s S S 1266 – Aware Info 1268 – Certification Info PFS CRM/UD Connection to Corp DB, BIRLS, VADIR, Virtual VA, VETSNET (Share, MAP -D), VBMS, VACOLS, e-Benefits, SEP PROJECT SIZE YEAR 1: $50M / 80 PPL YEAR 3: $75M / 120 PPL USER BASE: ~4-5 MILLION VETERAN POPULATION: ~20 MILLION HITS/DAY: 1 MILLION+ YOU ARE HERE OUR TEAM PROGRAM MGMT FOUR TO SIX SCRUM TEAMS RELEASE MGMT DEVOPS HELP DESK PARTNERS: 90+ SYSTEMS STAKEHOLDERS: 10+ LINES OF BUSINESS
- 8. 8 Our Agile Program White House Congress VA Strategic Goals Agency Priority Goals Contract Lines of Business Help Desk Production Defects VA IT Policies Maintenance Initiatives Program Backlog to Production (eventually) 80+ more
- 9. 9 A g i l e a t S c a l e Problems A d H o c D e v O p sA Te a m o f A g i l e I s l a n d s P r o g r a m I s o l a t i o n Data center standards required three weeks to get code into produc=on Deployment processes were 1) manual and 2) undocumented We couldn’t touch produc=on machines Each team es=mated points differently. This made no sense to the client and prevented understanding total release capacity Hard to transfer work between teams. We couldn’t react to changes in priori=es and couldn’t offload work when needed We had to accept more work than we could do Partners have a different release cadences - from 2x faster to months slower Different priori=es from our own Different levels of collabora=on ALL prac=ce agile methods, but none adhere to a coordinated enterprise agile approach
- 10. 10 A g i l e a t S c a l e Our Solutions F o r m a l i z e d D e v O p sS c a l e d A g i l e F r a m e w o r k P a r t n e r C o o r d i n a t o r s Normalized capacity (velocity forecast) across teams Developed capacity model for each release Used Release Planning ceremonies: A highly-visible collabora=ve commitment to all work Business Analysts as proxy Product Owners Well-defined deployment and release processes. Next step would have been to code/script them - customer not ready. All deployments treated like releases - fake auto End-of-sprint requires a deployable increment and a demo Used Blue/Green deployment strategy for cutover on release day Track our schedule and all partners’ schedules. Iden=fy and no=fy partners on need for coordinated work Track each partner work item and issue with a tracking task of our own Weekly stand-up and ad hoc calls for status, schedule/items changes Use our customer to apply pressure
- 11. 11 R E L E A S E S T A T S 50+People on release call / 18Hours on release day / 3Bugs hot fixed in production M A Y 2 0 1 3 /12+Bugs introduced by this release 8People on release call / .5Hours on release day / 0Bugs hot fixed in production A P R I L 2 0 1 6 / <5Bugs introduced by this release
- 12. 12 01AGILE AGILEISNOTENOUGH In a chaotic environment, agile methods work to reliably turn requirements into code In an enterprise environment you need a scaling framework The challenge: Enterprise business processes and data cut across many different programs and systems A change that benefits you can hurt or break other systems/processes Solving this is not the domain of agile or scaled agile
- 13. 13 02ENTERPRISE AGILEISNOTENOUGH By U.S. Air Force/Tech. Sgt. James R Pearson - Public Domain, https://commons.wikimedia.org/w/index.php?curid=1088068
- 14. 14 VHA benefits auto-enrollment allows Veterans to enroll for VHA benefits during applica=on for disability benefits. During elabora=on, a conversa=on: Business architect: “How do you use this data?” VHA lead: “That’s not your concern” One year later… VHA made a change to their automated process and didn’t tell us. Our data got routed to a manual backlog. VHA told us to remove the integra=on. During the course of removal, we discovered that the “process change” made was the addi=on of a few data fields that we could have easily captured. There are 14,000 disability claims submi^ed on line per month.
- 15. 15 Who needs to understand the enterprise?
- 16. 16
- 17. 17 As many people as possible need an understanding of the domain, its problems, and potential solutions The more the teams understand, the better their ability to: Cover gaps, identify misses or blind spots Move faster and with more agility By J. Allen St. John - Pub by A.C. McClurg & Co., Public Domain, https://commons.wikimedia.org/ w/index.php?curid=2674534
- 18. 18 U n d e r s t a n d i n g t h e E n t e r p r i s e Our Approach: Portfolio A R T I F A C T SW O R K TO O L S Knowledge acquisi=on in a complex system requires specific focus on: - User research - Technical analysis - Business process analysis Design thinking Systems thinking Business process design Con=nuous improvement (Lean, Theory of Constraints) Customer journey maps Process models (BPMN) or value stream maps (Lean) System models and documenta=on Grouped by thema=c epics
- 19. 19 03 AGILEISNOTENOUGH VALUE Image: Staff Sgt. Jason Robertson of 1st Combat Camera Squadron Public Domain, https://commons.wikimedia.org/w/index.php?curid=14913988
- 20. 20 Defining Value The end product or feature should saEsfy the user in terms of accomplishing their task It should also improve, not degrade, business processes and systems The customer may be able to tell you what’s valuable - Product Owner in agile - Epic Owner at the pordolio level in SAFe In a complex system, value can be hard to idenEfy and help is needed to find it
- 21. 21 Agile Team By Lakeworks - Own work, GFDL, https://commons.wikimedia.org/w/index.php?curid=3526338
- 22. 22 Value lives here Agile Team Pipeline Automation PRODUCTION Money and time is burned here
- 23. 23 The Customer is always right Agile Team Pipeline Automation PRODUCTION REQUESTS White House Congress VA Strategic Goals Agency Priority Goals Contract Lines of Business Help Desk Production Defects VA IT Policies Maintenance Initiatives
- 24. 24 Introducing Value Agile Team Pipeline Automation PRODUCTION REQUESTS White House Congress VA Strategic Goals Agency Priority Goals Contract Lines of Business Help Desk Production Defects VA IT Policies Maintenance Initiatives ENTERPRISE KM Waste Portfolio Team
- 25. 25 Value Framework 1. End user value: How does this address the Veteran’s sa=sfac=on as a user? 2. VA business value: How does this improve access to VA benefits and align to strategic goals? 3. Time value: Are there policy deadlines, impacts to at risk popula=ons, or other =me-sensi=ve factors? 4. Opportunity enablement / Risk reduc=on: Does this enable new features later or increase automa=on, reliability, security, or scalability? HIGH VALUE, HIGH COMPLEXITY LOW VALUE, HIGH COMPLEXITY HIGH VALUE, LOW COMPLEXITY LOW VALUE, LOW COMPLEXITY EASE OF IMPLEMENTATION VALUE LARGE EFFORTS TO IMPROVE VETERAN EXPERIENCE QUICK WINS, FIXES TO EXISTING PAIN POINTS LARGE UNNECESSARY CHANGES EASY BUT USELESS CHANGE
- 26. 26
- 27. 27 Why Roadmaps Enterprise understanding -> iden=fy top problems Stop one-offs and build a path to a real solu=on where: Other processes and systems must change Big jumps not prac=cal (business con=nuity) or possible (level of effort) Stakeholders/system owners needed to help plan and drive the work No: “Part of the product owner responsibili=es is to have a vision of what he or she wishes to build, and convey that vision to the scrum team.”
- 28. 28 Develop Roadmaps We used a five-day enterprise design sprint to explore each new space: Enterprise business processes and systems, products, or other epics 40 hrs later… 1. Vision 2. MVP prototype 3. Product Roadmap 4. Business model playbook: Addi=onal solu=on op=ons, business and architectural epics Knowledge outcomes: 1. User profiles - needs, pain points, opportuni=es 2. Business process models 3. System models Design thinking Systems thinking Business process design Con=nuous improvement Theory of Constraints LEAN
- 29. 29 Feeding the Pipeline Product Owners own their respective roadmaps with the goal to make progress down their maps Backlog grooming -> roadmap battle Still needed to handle single item valuation - Congressionals, initiatives, etc EDS continues to expand roadmaps and playbook, and identify new value propositions
- 30. 30 T E A M A team and process for enterprise discovery, data collection, and knowledge management B V F A business value framework to rank work items against key enterprise business and other value factors E D S Cadenced learning, ideation, and prototyping framework that delivers usable outcomes within agile timeframes T E M P L A T E S . . MPETER88@GMAIL.COM