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Prepared by Aon Hewitt
Tuesday April 24, 2012

Part three of a three-part webcast series


© 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Three-Part Webcast Series
 Part One – Building and Engaging Great Leaders – March 7
 Part Two – People Manager Effectiveness
 Part Three – Connecting with Employees through Social Media




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Our Speakers

                            Jacqueline Taggart, Communication Practice Lead
                            jacqueline.taggart@aonhewitt.com

                                        http://ca.linkedin.com/in/jacquelinetaggart

                                      @threemadhats



                            Cathy McKnight, Partner & Principal Analyst with DCG
                            cmcknight@digitalclaritygroup.com

                                      http://ca.linkedin.com/in/cathymcknight

                                      @cathymcknight




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Agenda
    Social Media 101 – Rapid Fire
    The Basics
    Building the right solution for your organization
    Social Media and Talent Acquisition (and Retention) in action
    Questions




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Social Media 101 –
Rapid Fire
Social Media
History 101
Let's level set …


                      Social media                                                                       Social media
                          is…                                                                              is not…
                 •     Access on demand                                                              •   Labour intensive
                 •     Dialogue                                                                      •   A monologue
                 •     Transparent                                                                   •   Controlled
                 •     Inclusive                                                                     •   Contrived
                 •     Authentic                                                                     •   Exclusive
                 •     Dynamic                                                                       •   Product driven
                 •     Mobile                                                                        •   Static
                 •     Listening device                                                              •   To be feared
                 •     To be embraced



Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
How does social media work?



           Push                      You decide …

                         Email




                         Websites
            Pull




     Traditional Media              Social Media
Why consider Social Media for
HR communication?


  80% of North
 Americans visit
      social media
          monthly
                                            2/3 of the world’s
                                                  population
                                              use social networks
  Time spent on social
   networks is growing
       3 times faster
    than time spent online
                                                           Sources:
                                Forrester, The Broad Reach of Social Technologies, August 25,
                                                             2009
                                       Neilsen, Global Place & Networked Places, 2009




                                          9
By the numbers…

                         70 languages
                        translations done by
                              FB users
      More than                                              #1 entry point
   845 million                                                   to the web –
  active users                                                 ahead of Google



                                                                    Ages 35 &
                                                                  Older: Fastest
        50% of active                                                         growing
        users log on                                                      demographic
          each day                                                    Source:
                                       Facebook Press Room - http://www.facebook.com/press/info.php?statistics
By the numbers…

                                                       4 Billion
                                                   videos viewed
      More than
                                                      everyday
   800 million
 unique users

                                                60 hour of video
                                                uploaded/minute =
                                                 1 hour of video
                                                 uploaded/second
           3 Billion
        hours of video
        watched each
                                                        Source:
                month    Facebook Press Room - http://www.facebook.com/press/info.php?statistics
By the numbers…


                                          Average of
                                            1 Billion
                                   tweets per week




    Average of:             Year-over-year
  456 tweets             growth = 280%
                       from March 2010 to
  per second                February 2011

                                            Source:
                  Aon Consulting Web 2.0 and Employee Communications Survey,
                                          March 2009
By the numbers…


   A new member                                 4.2 Billion
   joins every                              professional
                                        searches in 2011
       second



                                                             More than
                                     150 million users
      Is available in                 in 200 countries
              six
       languages                                  Source:
                        Aon Consulting Web 2.0 and Employee Communications Survey,
                                                March 2009
Just a few Social Media tools




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.   14
What does it all mean?
 It’s the move toward a more social, collaborative, interactive and
  responsive web.
 It’s the process of putting us into the web.
 It’s people connecting with other people.
 It’s an easier Internet or intranet.




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Poll - Active user, lurker or scaredy-cat?
 In Facebook, YouTube, LinkedIn, and Twitter are you:
   – Active (interact at least weekly)
   – Lurker (visit but don’t participate)
   – Scaredy-cat (don’t know where to start!)
   – Non-believer (don’t visit; don’t see a need)




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
The Basics
Reality Check #1

 Employees are having online conversations with
  others inside and outside the firewall regardless if
  a company provides the tools to do so or not …
  Facebook, Twitter, Digg.




  * Pew Internet & American Life, 2009
Reality Check #2

 Employees are collaborating online with
  colleagues and others regardless if a company
  provides the secure tools to do so or not …
  Slideshare, Delicious, Flickr.




  * Pew Internet & American Life, 2009
Reality Check #3

 96% of Millennials belong to some kind of social
  network*, and expect to have access to these
  capabilities … as many as 40% of them will
  consider not taking a job if they won't.




  * Pew Internet & American Life, 2009
Who’s in your workforce today?

                                                                          •
       Generation Y/                                                      •
                                                                               1982 through 2001
                                                                               80 million
                                                                          •    Fastest growing worker segment
        Millennials                                                       •    Tech savvy, achievement oriented, team oriented, attention-craving,



                                                                          •    1982 through 1992
                                                                          •    ―C‖ - connected, content, communicate, change, chameleons,
       Generation C                                                       •
                                                                               collaboration
                                                                               Constant content consumption
                                                                          •    Social networking & tribe behaviour



                                                                          •    1965 through 1981
                                                                          •    49 million
        Generation X                                                      •
                                                                          •
                                                                               Independent
                                                                               Seek work/life balance and real-time feedback




                                                                          •    1946 through 1964
      Babyboomers                                                         •
                                                                          •
                                                                               73 million
                                                                               Self-motivated, driven & high expectations


Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Blogs


   Simple
   Easy
   Personal
   Creates dialogue
   Interactive
   Timely
   Proactive and
    reactive

Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Social Networking




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.   23
Crowdsourcing




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Forums & Discussion Boards

                                                                                                      Generate FAQs to address
                                                                                                       common questions
                                                                                                      Intellectual exchange
                                                                                                      Learning new ideas and
                                                                                                       refining old ones
                                                                                                      Enjoying community
                                                                                                       membership
                                                                                                      Contributing to others
                                                                                                      New business leads
                     Forums need                                                                      Keeping up with current
                      governance
                                                                                                       events
                                                                                                      Learning about new
                                                                                                       opportunities
Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Microblogging

   Quick and timely
   Short messages
   Interactive
   Great for reminders
   Teasers for promotion of
    events, articles, activities
   Keeps web spaces
    (intranet, portal, blogs)
    fresh with new content
    via automatic feeds



Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Other Social Media Outlets




               Widgets                                                                                  Presentation Sharing




                                                                                                     Social Bookmarking
        Online Video

Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Don't forget about your current website


   Update your website
    with more about the
    company
          – A day in the life
          – The recruitment process
          – What you can expect
            your 1st week, 1st month,
            1st year
          – What is your company's
            EVP (employee value
            proposition)

Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
                                                                                                     28
Poll – how deep have you gone?
    Blogs
    Microblogs
    Videos, podcasts
    User forums, Discussion Boards
    Social Networking
    Wikis
    Instant Messaging




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
The Right Solution for
Your Organization
To build a connection you need…



      A rational                                An emotional
 understanding     HEADS               HEARTS     reaction:
of what is being                                 More than
 communicated                                    skin deep




                            HANDS


                      Ability to act on the
                       communication
Building a
company
"Socially"
Social Media Planning
 Creating and maintaining any online presence is a process, not an
  event
   – Confirm the need and value
       • Know how to measure within your business
   – It’s not ―shoot, ready, aim‖
       • Start with a metrics-driven plan
       • Support with strategy and governance
   – Ongoing maintenance
       • You can’t miss what you can’t measure




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.   33
Different channels for different goals




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Top 10 social media rules …
1.         Good relationships take time and effort
2.         Give more than you take
3.         Be a connector not a blocker
4.         Reciprocate
5.         Be authentic and transparent
6.         Conversations can be engaged, informed and elevated; not
           controlled or managed
7.         Trust each other
8.         Use common sense
9.         Don’t be defensive—be open to critical feedback
10.        Audience ≠ community. Network ≠ connection




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
The online advantage

                                                                                         Audience
                                                                                       segmentation

                                                     Measurable                                            Real-time




                                      More
                                  conversational                                                                  Inexpensive
                                                                                     Connects a
                                                                                       global
                                                                                     workplace


                                            Greater                                                               More
                                           feedback                                                              context



                                                                      Document                        More
                                                                        trail                        dynamic


Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Social Media ROI

  Investment                                                                                         Result
   Time                                                                                              Improved engagement
   Resources                                                                                         More candidates
   Passion                                                                                           Improved brand
   Commitment                                                                                         awareness and perception
                                                                                                      Organizational growth
                                                                                                      Knowledge share
                                                                                                      Client intelligence




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Social Media & HR – A Snapshot


                                                        Facebook                             Twitter   LinkedIn   YouTube

             Attraction

             Promotion/EV
             P
             Recruitment

             Engagement

             Reach


                            Great channel                                       Good channel


Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Why Social Media Matters
    Anytime access to important information
    Creates opportunity for employee dialogue
    Enhances productivity
    Reinforces company values, visions, etc.
    Enhance employee experience
    Opportunity to provide continuous learning
    Great for generating new ideas; continuous improvement




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
User channels have changed – have you?




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Talent Retention
(& Attraction)
in Action
Some Statistics
 82.6% of companies asked are using or plan to use social media to
  support their recruitment efforts




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Starbucks – a case study




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Facebook Ads

                                                                                                     Can target ads by:
                                                                                                      • Location
                                                                                                      • Age
                                                                                                      • Gender
                                                                                                      • Interests
                                                                                                      • FB Connections

                                                                                                     Choose your budget




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Culture and engagement




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Peer-to-peer knowledge-sharing




                                                                                                     Source: Newsgator




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
IBM's Beehive




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.   48
SabreTown




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Is this you?
  Today                                                                                              Things to consider…
   Facebook:                                                                                         Facebook:
          – Corporate page with little                                                                  – Careers page
            functionality or interactivity                                                              – Community page
   YouTube                                                                                           YouTube
          – Basic Company Channel                                                                       – Personas; day in the life
                   • A few company videos and/or                                                        – Training videos
                     commercials.                                                                       – Marketing pieces
                                                                                                        – Customer endorsements
   Twitter                                                                                           Twitter
          – Profile name secured                                                                        – Hashtag use
          – No/minimal tweets or followers                                                              – Connected handles: Community,
                                                                                                          Careers
   LinkedIn                                                                                          LinkedIn
          – Companies                                                                                   – Answers
          – Jobs                                                                                        – Groups


Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
What you need to succeed
 Compelling vision
 Executive support
 Empowered champion
 Coordinated team
 Understanding of audiences
 Alignment with business
  objectives
 Realistic assessment of
  technology
 Phased and executable
  implementation plan
 Communications plan
 Change management plan


Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.   52
But what about …

 Employee negativity
 Personal versus organizational voice
 If nobody uses it
 Perception social/new media tools are a "waste of time"
 People already suffer from information overload
 Lack of understanding on how to use the tools
 Concerns over privacy and security




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
People make mistakes




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
A few helpful hints …

                                     1
                                     Set ground
                                       rules.                                                           2Listen!

                                         3Partner with
                                                            IT.

                                                                                                               5
4 Get the boss                                                                                       Retain some
        on board.                                                                                     old school.


Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.                  55
Thank you.

Any questions?




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Our Speakers

                            Jacqueline Taggart, Communication Practice Lead
                            jacqueline.taggart@aonhewitt.com

                                        http://ca.linkedin.com/in/jacquelinetaggart

                                      @threemadhats



                            Cathy McKnight, Partner & Principal Analyst with DCG
                            cmcknight@digitalclaritygroup.com

                                      http://ca.linkedin.com/in/cathymcknight

                                      @cathymcknight




Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
Thank you




Prepared by Aon Hewitt




© 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.

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Ah talent retention webcast series part three social media final

  • 1. Prepared by Aon Hewitt Tuesday April 24, 2012 Part three of a three-part webcast series © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 2. Three-Part Webcast Series  Part One – Building and Engaging Great Leaders – March 7  Part Two – People Manager Effectiveness  Part Three – Connecting with Employees through Social Media Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 3. Our Speakers Jacqueline Taggart, Communication Practice Lead jacqueline.taggart@aonhewitt.com http://ca.linkedin.com/in/jacquelinetaggart @threemadhats Cathy McKnight, Partner & Principal Analyst with DCG cmcknight@digitalclaritygroup.com http://ca.linkedin.com/in/cathymcknight @cathymcknight Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 4. Agenda  Social Media 101 – Rapid Fire  The Basics  Building the right solution for your organization  Social Media and Talent Acquisition (and Retention) in action  Questions Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 5. Social Media 101 – Rapid Fire
  • 7. Let's level set … Social media Social media is… is not… • Access on demand • Labour intensive • Dialogue • A monologue • Transparent • Controlled • Inclusive • Contrived • Authentic • Exclusive • Dynamic • Product driven • Mobile • Static • Listening device • To be feared • To be embraced Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 8. How does social media work? Push You decide … Email Websites Pull Traditional Media Social Media
  • 9. Why consider Social Media for HR communication? 80% of North Americans visit social media monthly 2/3 of the world’s population use social networks Time spent on social networks is growing 3 times faster than time spent online Sources: Forrester, The Broad Reach of Social Technologies, August 25, 2009 Neilsen, Global Place & Networked Places, 2009 9
  • 10. By the numbers… 70 languages translations done by FB users More than #1 entry point 845 million to the web – active users ahead of Google Ages 35 & Older: Fastest 50% of active growing users log on demographic each day Source: Facebook Press Room - http://www.facebook.com/press/info.php?statistics
  • 11. By the numbers… 4 Billion videos viewed More than everyday 800 million unique users 60 hour of video uploaded/minute = 1 hour of video uploaded/second 3 Billion hours of video watched each Source: month Facebook Press Room - http://www.facebook.com/press/info.php?statistics
  • 12. By the numbers… Average of 1 Billion tweets per week Average of: Year-over-year 456 tweets growth = 280% from March 2010 to per second February 2011 Source: Aon Consulting Web 2.0 and Employee Communications Survey, March 2009
  • 13. By the numbers… A new member 4.2 Billion joins every professional searches in 2011 second More than 150 million users Is available in in 200 countries six languages Source: Aon Consulting Web 2.0 and Employee Communications Survey, March 2009
  • 14. Just a few Social Media tools Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved. 14
  • 15. What does it all mean?  It’s the move toward a more social, collaborative, interactive and responsive web.  It’s the process of putting us into the web.  It’s people connecting with other people.  It’s an easier Internet or intranet. Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 16. Poll - Active user, lurker or scaredy-cat?  In Facebook, YouTube, LinkedIn, and Twitter are you: – Active (interact at least weekly) – Lurker (visit but don’t participate) – Scaredy-cat (don’t know where to start!) – Non-believer (don’t visit; don’t see a need) Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 18. Reality Check #1  Employees are having online conversations with others inside and outside the firewall regardless if a company provides the tools to do so or not … Facebook, Twitter, Digg. * Pew Internet & American Life, 2009
  • 19. Reality Check #2  Employees are collaborating online with colleagues and others regardless if a company provides the secure tools to do so or not … Slideshare, Delicious, Flickr. * Pew Internet & American Life, 2009
  • 20. Reality Check #3  96% of Millennials belong to some kind of social network*, and expect to have access to these capabilities … as many as 40% of them will consider not taking a job if they won't. * Pew Internet & American Life, 2009
  • 21. Who’s in your workforce today? • Generation Y/ • 1982 through 2001 80 million • Fastest growing worker segment Millennials • Tech savvy, achievement oriented, team oriented, attention-craving, • 1982 through 1992 • ―C‖ - connected, content, communicate, change, chameleons, Generation C • collaboration Constant content consumption • Social networking & tribe behaviour • 1965 through 1981 • 49 million Generation X • • Independent Seek work/life balance and real-time feedback • 1946 through 1964 Babyboomers • • 73 million Self-motivated, driven & high expectations Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 22. Blogs  Simple  Easy  Personal  Creates dialogue  Interactive  Timely  Proactive and reactive Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 23. Social Networking Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved. 23
  • 24. Crowdsourcing Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 25. Forums & Discussion Boards  Generate FAQs to address common questions  Intellectual exchange  Learning new ideas and refining old ones  Enjoying community membership  Contributing to others  New business leads Forums need  Keeping up with current governance events  Learning about new opportunities Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 26. Microblogging  Quick and timely  Short messages  Interactive  Great for reminders  Teasers for promotion of events, articles, activities  Keeps web spaces (intranet, portal, blogs) fresh with new content via automatic feeds Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 27. Other Social Media Outlets Widgets Presentation Sharing Social Bookmarking Online Video Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 28. Don't forget about your current website  Update your website with more about the company – A day in the life – The recruitment process – What you can expect your 1st week, 1st month, 1st year – What is your company's EVP (employee value proposition) Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved. 28
  • 29. Poll – how deep have you gone?  Blogs  Microblogs  Videos, podcasts  User forums, Discussion Boards  Social Networking  Wikis  Instant Messaging Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 30. The Right Solution for Your Organization
  • 31. To build a connection you need… A rational An emotional understanding HEADS HEARTS reaction: of what is being More than communicated skin deep HANDS Ability to act on the communication
  • 33. Social Media Planning  Creating and maintaining any online presence is a process, not an event – Confirm the need and value • Know how to measure within your business – It’s not ―shoot, ready, aim‖ • Start with a metrics-driven plan • Support with strategy and governance – Ongoing maintenance • You can’t miss what you can’t measure Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved. 33
  • 34. Different channels for different goals Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 35. Top 10 social media rules … 1. Good relationships take time and effort 2. Give more than you take 3. Be a connector not a blocker 4. Reciprocate 5. Be authentic and transparent 6. Conversations can be engaged, informed and elevated; not controlled or managed 7. Trust each other 8. Use common sense 9. Don’t be defensive—be open to critical feedback 10. Audience ≠ community. Network ≠ connection Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 36. The online advantage Audience segmentation Measurable Real-time More conversational Inexpensive Connects a global workplace Greater More feedback context Document More trail dynamic Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 37. Social Media ROI Investment Result  Time  Improved engagement  Resources  More candidates  Passion  Improved brand  Commitment awareness and perception  Organizational growth  Knowledge share  Client intelligence Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 38. Social Media & HR – A Snapshot Facebook Twitter LinkedIn YouTube Attraction Promotion/EV P Recruitment Engagement Reach Great channel Good channel Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 39. Why Social Media Matters  Anytime access to important information  Creates opportunity for employee dialogue  Enhances productivity  Reinforces company values, visions, etc.  Enhance employee experience  Opportunity to provide continuous learning  Great for generating new ideas; continuous improvement Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 40. User channels have changed – have you? Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 42. Some Statistics  82.6% of companies asked are using or plan to use social media to support their recruitment efforts Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 43. Starbucks – a case study Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 44. Facebook Ads Can target ads by: • Location • Age • Gender • Interests • FB Connections Choose your budget Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 45. Culture and engagement Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 46. Peer-to-peer knowledge-sharing Source: Newsgator Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 47. Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 48. IBM's Beehive Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved. 48
  • 49. SabreTown Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 50. Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 51. Is this you? Today Things to consider…  Facebook:  Facebook: – Corporate page with little – Careers page functionality or interactivity – Community page  YouTube  YouTube – Basic Company Channel – Personas; day in the life • A few company videos and/or – Training videos commercials. – Marketing pieces – Customer endorsements  Twitter  Twitter – Profile name secured – Hashtag use – No/minimal tweets or followers – Connected handles: Community, Careers  LinkedIn  LinkedIn – Companies – Answers – Jobs – Groups Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 52. What you need to succeed  Compelling vision  Executive support  Empowered champion  Coordinated team  Understanding of audiences  Alignment with business objectives  Realistic assessment of technology  Phased and executable implementation plan  Communications plan  Change management plan Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved. 52
  • 53. But what about …  Employee negativity  Personal versus organizational voice  If nobody uses it  Perception social/new media tools are a "waste of time"  People already suffer from information overload  Lack of understanding on how to use the tools  Concerns over privacy and security Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 54. People make mistakes Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 55. A few helpful hints … 1 Set ground rules. 2Listen! 3Partner with IT. 5 4 Get the boss Retain some on board. old school. Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved. 55
  • 56. Thank you. Any questions? Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 57. Our Speakers Jacqueline Taggart, Communication Practice Lead jacqueline.taggart@aonhewitt.com http://ca.linkedin.com/in/jacquelinetaggart @threemadhats Cathy McKnight, Partner & Principal Analyst with DCG cmcknight@digitalclaritygroup.com http://ca.linkedin.com/in/cathymcknight @cathymcknight Aon Hewitt | © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.
  • 58. Thank you Prepared by Aon Hewitt © 2012 Aon Consulting Inc./Hewitt Associates Corp. (Aon Hewitt). All Rights Reserved.

Editor's Notes

  • #14: Students & Recent grads are the fastest growing demographic
  • #23: UsageBenefits blog to communicate key information about benefits, provide reminders, and promote new features.Invite employees ' thoughts, feedback and input.Tips for SuccessSet realistic schedule for postings; a couple times a month to start.Make all posts actionable; informing employees what to do and how.Moderate blog comments if there is concern about type of feedback/comments you will get
  • #24: ProsConnect individualsQuick and efficient way to share informationCan be tailor to connect individuals based on topic, interest or activity Can be used inside and outside the firewallUsageSet up Facebook page for employees & families, prospects, etcConnect company social media outlets (facebook, twitter, linkedin groups) to each otherCreate an internal social network to connect employeesTips for SuccessSocial networks cannot be controlled; you have to let them grow and evolve organicallyKeep social networks current with up to date, useful, relevant information
  • #25: Crowdsourcing has become more and more popular with private companies, non-profit organizations, and even government agencies. It’s a model that is based on many people contributing to an idea, product, or service that would have usually been done by one person. Crowdsourcing has become increasingly more widely used because it helps cultivate creativity and innovation. There are three main reasons why this model works:Crowdsourcing builds competition – In an environment where one person is the one having the power to build something, mediocrity is usually the final result. When you have a group of people submitting their work, there is an awareness that it isn’t just one idea that will work, so the result is a higher quality of work. As they saying goes, competition breeds excellence.It becomes a collective effort – Crowdsourcing also makes people feel like this is a team effort that not just one person is the most important piece to the puzzle. This model allows people to feel comfortable enough to reach out to others and work together for the final work.Learning is key – By having many minds contribute to the final goal, people can learn from one another on other ways to do the same type of work. This is great because it helps everyone be the teacher and the student, so there is an increase sense of education that is a plus for everyone involved.Crowdsourcing is an useful model because it can be used by any group for any reason. Organizations have used it for developing programs, marketing efforts, research, and education. Earlier this month, we saw DARPA release ten balloons and ask people to pinpoint their locations. The results were outstanding and proved that a collective group can solve time-sensitive and critical situations. There have also been doctors that have used social networking tools, like Twitter, during surgery. This is a great use because it allows doctors collaborate together and share their expertise, which can ultimately save a patient’s life and/or help find cures in the future. Another use has been to aid others in fulfilling dreams.Read more: http://www.techipedia.com/2009/social-media-crowdsourcing/#ixzz0kup2xn6B
  • #26: An Internet forum, or message board, is an online discussion site.[1] It originated as the modern equivalent of a traditional bulletin board, and a technological evolution of the dialup bulletin board system.[2][3] From a technological standpoint, forums or boards are web applications managing user-generated content.[3][4]ProsCreates dialogueEnables collaborationEnables continuous improvement through sharing and developing of best practices.Removes barriers: physical, geographic, hierarchicalUsageSharing of ideasPeer to peer information sharing; answering each others' questionsIdea generationTips for SuccessKeep track of the conversations taking placeStimulate the conversation by posing questions on the forumAsk your employees to participate; don't just expect that they
  • #27: ProsQuickTimelyShort messagesInteractive UsageGreat for reminders. Teasers for promotion of events, articles, activities.Keeps web spaces (intranet, portal, blogs) fresh with new content via automatic feeds.Tips for SuccessGet in the habit of tweeting/yammering/…Educate employees about microbloggingEncourage employee participationTwitterTwitter is the key player in space and the company name is used synonymously with micro-blogging. The free service allows users to post status updates via SMS, e-mail, or web browser. What's more, Twitter has an open platform allowing third party developers to build on top of it.PowncePownce recently launched a micro-blogging platform with added functionality. On top of messaging, users can quickly and easily share links, files, or events with any or all of his/her contacts. See our in-depth review of Pownce for more details.TumblrTumblr is a very clean, slick micro-blogging platform. Its focus is on simplicity and elegance. Similar to Pownce, users can share a variety of things, including text, photos, quotes, links, chats, or even videos.JaikuJaiku is considered by many to be Twitter's closest competitor. Most features and functions are similar. It will be interesting to see how the company plans to emerge from the shadow of its main rival.HictuHictu is a service for video microbloggers. A webcam and a mouse-click are all that is needed to create a videopost. This streamlined solution saves time and effort for traditional vloggers.
  • #28: ProsVisually engagingPortable; download to mobile devicesAccessible anytimeProvides a consistent messageMore dynamic than printUsageHelp explain changes to programs and plansEducation on processes or toolsIntroduction of new programsProvide clarity to complex or misunderstood benefitsTips for SuccessAllow commenting on videos; learn from what people sayUse universal format for play on different devices.Keep it professional and high quality. Engage employees to participate in videos; but know that takes a lot of effort to manage
  • #38: Make sure you’re using social media effectively:Measure – monitor – repeatLet the kids show you Listen and ask questionsTweet like you talk; lose the jargonUse it for outreach, soliciting new ideas, announcementsBe creativeIgnore the rules (most of the time)Pay attention to everyone, not just your immediate friends and followers
  • #41: If you haven’t – you’re missing the best opportunity to connect with all your stakeholders:EmployeesProspectsCandidates (and Clients)
  • #49: Beehive enables IBMers to track friends and share social activities. When an IBMer becomes a bee they get a profile page and at any time can update their status. New users are called ‘New Bees’ and accumulate points for activity including posts, comments, and photos. As they accumulate points, IBMers grow from a new bee into a ‘Working Bee’, to ‘Busy Bee’, and finally a ‘Super Bee’. Over 30,000 people have opted-in, sharing over 40,000 photos in less than a year since Beehive
  • #50: Sabre runs most of the world’s airline flight reservation systems among other systems, is an impressive leader in employee networking. Operates in 59 countries9,000 Employees worldwide2009 – 55% employees work in the USA2005 – 85% employees work in the USA95+% of employees have intranet access
  • #56: Listen! Make choices based on employee input.Retain the old school: high tech won’t replace high touch.Make sure the boss is on board. CEO endorsement builds success.Partner with IT. Get them behind your goals.Establish the rules. Then publicize and stick to them.