[AIESEC HCMC][OGX] EP BUDDY MANAGER JD
- 1. AIESEC HCMC 2014-2015 EP BUDDY MANAGER Job Description Key Job Responsibilities Team management and development Team Representative Set partnership with potential EP takers Keep track quality of exchange and service delivery Strategic Planning and Monitoring AIESEC Experience Stage Team Leader Program Accountable to VP OGX Time Required 25th April – 31st of September 20 hours/ week Background Required OGX member Team Leader experience (preferred) Exchange experience (preferred) Competencies and Skills Required Customer Centric Influence & Negotiation Innovation (Solution oriented and action oriented) Result oriented Country understanding Name of Competency Level Global mindset Proficient Proactive learning Proficient Emotional intelligence Knowledgeable Social responsibility Knowledgeable Entrepreneurial outlook Knowledgeable Responsibilities and Measures of Success
- 2. Responsibilities Measures of Success Team management and development Make clear JD for each member Build and enhance team culture & team connection (team bonding, team sharing…) Build and enhance team synergy/cooperation Conduct 360 degree feedback meeting Keep track performance of all EP BUDDIES Training/Coaching on the job for members Retention rate of Project members No. of Project meetings/bonding NPS score and response rate of member Project Representative Ensure the communication flow and cooperation among team and Quality Management Board Work with VP OGX, VP LCD, IR Manager o Propose the trainings for team o Report weekly o Get consult about problems in team management and EP BUDDIES process No of planning meetings with Quality Management Board. No of advice getting from VPs No of team trainings and personal coaching with VP OGX. Target planning ( together with VP OGX) X pipeline EP profile LEAD framework for EPs EP BUDDY JD and tracking tool Working flow among QMB, IR and EP BUDDY 100% EP BUDDY satisfy and enjoy their role Clear criteria and 100% reflect stakeholders preference Experience delivery Tracking EP BUDDY performance Tracking EP RA/MA/RE in quality and quantity Responsible for LEAD activities for EPs Responsible for EP information in spreadsheet/ myaiesec.net/ podio 100% EP BUDDY commit to their job 80% EPs MA/RE as plan 80% plan implemented 100% information updated in channels
- 3. Review, report, evaluation Responsible for EP information in spreadsheet/my@.net/podio Store Database of matching/service phase Collect feedback from EPs Collect stories from EPs Communication and updates are well on track between stakeholders 100% number of report and update finished No of quailified stories of returnees NPS score + response rate Benefit Mentoring/coaching from VP OGX and other related LCVPs, LCP, MC Training for project and team management Training for other related skills needed for project Next steps Project Leader of oGCDP Recruitment NST LC VPs