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WHAT TRAVEL PAYMENT IS ALL ABOUT.




AirPlus 2020.
How our values will lead us.
Patrick W. Diemer




International Sales Meeting, Berlin, 22 February 2013




AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.              AirPlus Values / Winter ISM 2013
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   AirPlus Values / Winter ISM 2013
Focus areas to improve for raising Employee Satisfaction




Living the values is our key
to success!




AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   AirPlus Values / Winter ISM 2013   P. 3   P. 3
The corporate values we live!


                                             We take Personal
                                             Ownership



         We strive                                    We act
         for Excellence                               with Respect




                               We value
                               Reliability

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.                      AirPlus Values / Winter ISM 2013   P. 4
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   AirPlus Values / Winter ISM 2013
Our Corporate Values
We take Personal Ownership


We are in charge
We are responsible for our customer
We do not take NO for an answer
We accept NO for an answer, and sell it
We are the experts and we make decisions
We are proud of our work


AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   AirPlus Values / Winter ISM 2013
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   AirPlus Values / Winter ISM 2013
Our Corporate Values
We act with Respect


We act ethically and responsibly
We listen to our customers and colleagues
We appreciate each others’ differences and
experience diversity as it broadens our minds
We treat our colleagues with
mutual respect and dignity
We express our
opinion and find
constructive solutions

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.      AirPlus Values / Winter ISM 2013
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   AirPlus Values / Winter ISM 2013
Our Corporate Values
We value Reliability

We deliver on promises and commitments
We do what we say
We build long-term relationships
and we are loyal to our customers,
partners and colleagues
We value effective teamwork
We implement decisions made
You can count on us!
You can count on AirPlus!
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   AirPlus Values / Winter ISM 2013
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   AirPlus Values / Winter ISM 2013
Our Corporate Values
We strive for Excellence

We are our competitor‘s best enemy
We are passionate about being
always a step ahead and perform
better than our competition
We are committed to our customers
who always come first
We are sensitive in recognizing our customers’ needs
We are willing to grow beyond ourselves
and improve ourselves and our actions
We lead by example
AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   AirPlus Values / Winter ISM 2013
Always bear the values in mind

Explorer

Excellence
Personal Ownership
Respect
Reliability

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.   AirPlus Values / Winter ISM 2013   P. 13
WHAT TRAVEL PAYMENT IS ALL ABOUT.




                                      AirPlus Strategy Statement:

                                      We are building the leader in
                                      global corporate &
                                      travel payment solutions




AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.                      AirPlus Values / Winter ISM 2013   P. 14

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AirPlus Values

  • 1. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus 2020. How our values will lead us. Patrick W. Diemer International Sales Meeting, Berlin, 22 February 2013 AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013
  • 2. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013
  • 3. Focus areas to improve for raising Employee Satisfaction Living the values is our key to success! AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013 P. 3 P. 3
  • 4. The corporate values we live! We take Personal Ownership We strive We act for Excellence with Respect We value Reliability AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013 P. 4
  • 5. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013
  • 6. Our Corporate Values We take Personal Ownership We are in charge We are responsible for our customer We do not take NO for an answer We accept NO for an answer, and sell it We are the experts and we make decisions We are proud of our work AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013
  • 7. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013
  • 8. Our Corporate Values We act with Respect We act ethically and responsibly We listen to our customers and colleagues We appreciate each others’ differences and experience diversity as it broadens our minds We treat our colleagues with mutual respect and dignity We express our opinion and find constructive solutions AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013
  • 9. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013
  • 10. Our Corporate Values We value Reliability We deliver on promises and commitments We do what we say We build long-term relationships and we are loyal to our customers, partners and colleagues We value effective teamwork We implement decisions made You can count on us! You can count on AirPlus! AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013
  • 11. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013
  • 12. Our Corporate Values We strive for Excellence We are our competitor‘s best enemy We are passionate about being always a step ahead and perform better than our competition We are committed to our customers who always come first We are sensitive in recognizing our customers’ needs We are willing to grow beyond ourselves and improve ourselves and our actions We lead by example AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013
  • 13. Always bear the values in mind Explorer Excellence Personal Ownership Respect Reliability AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013 P. 13
  • 14. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Strategy Statement: We are building the leader in global corporate & travel payment solutions AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013 P. 14