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Articles
Recommendations for Healthcare System and Self-
Management Education Interventions to Reduce
Morbidity and Mortality from Diabetes
Task Force on Community Preventive Services
Medical Subject Headings (MeSH): diabetes mellitus, delivery of health care, health
education, community health services, decision making, evidence-based medicine, preven-
tive health services, public health practice, review literature (Am J Prev Med 2002;22(4S):
10–14) © 2002 American Journal of Preventive Medicine
Introduction
D
iabetes mellitus (diabetes) is a prevalent, costly
condition that causes significant morbidity and
mortality. In the United States, an estimated
15.7 million people (5.9% of the total population) have
diabetes,1
of whom 5.4 million are undiagnosed. In
1997 alone, 789,000 new cases were diagnosed.1
More-
over, according to 1996 death certificates, diabetes is
the seventh leading cause of death in the United
States.1
The costs of diabetes to the American health-
care system are enormous, with total (direct and indi-
rect) costs estimated at $98 billion in 1997.2
Reducing morbidity and mortality and improving
quality of life for people with diabetes is a major public
health objective. As part of the Healthy People 2010
initiative,3
goals have been set to prevent diabetes,
increase early diagnosis, improve rates of screening for
its complications, and decrease morbidity and mortal-
ity. By implementing interventions shown to be effec-
tive, policymakers and healthcare providers can help
their communities achieve these goals while using
community resources efficiently.
The recommendations in this report represent the
work of the Task Force on Community Preventive
Services (the Task Force). An independent, nonfederal
group, the Task Force is developing the Guide to
Community Preventive Services (the Community Guide) with
the support of the U.S. Department of Health and
Human Services (DHHS), in collaboration with public
and private partners. The Centers for Disease Control
and Prevention (CDC) provides staff support to the
Task Force for developing the Community Guide. The
recommendations presented in this report, however,
do not necessarily represent the recommendations of
the CDC or DHHS.
These systematic reviews focus on population-ori-
ented strategies to improve the care of people with
either type 1 or type 2 diabetes. (Type 1 diabetes results
from cellular-mediated autoimmume destruction of the
␤ cells of the pancreas, and type 2 is characterized by
insulin resistance and relative insulin deficiency.4
) The
interventions reviewed were conducted both in health-
care systems and in community settings.
Primary prevention is clearly the best way to avoid
morbidity and mortality from diabetes. The best strat-
egies for prevention of type 2 diabetes are weight
control and adequate physical activity among people at
high risk or with impaired glucose tolerance5,6
; these
topics will be addressed in other reviews in the Commu-
nity Guide. The Community Guide focuses on population-
oriented approaches to improving health and minimiz-
ing disability and premature death, rather than the
clinical care of individuals. Recommendations for clin-
ical care of people with diabetes can be obtained from
the American Diabetes Association (ADA),7
and screen-
ing recommendations are available from the U.S. Pre-
ventive Services Task Force.8
Intervention Recommendations
A group of consultants (see Acknowledgments) repre-
senting a broad spectrum of expertise selected two
areas of focus for the initial systematic review of diabe-
tes: healthcare system interventions to optimize care
and diabetes self-management education (DSME) in-
terventions in community settings. Each of these prior-
ity areas included several specific interventions.
The methods for conducting evidence reviews and
translating the evidence of effectiveness into recom-
mendations for the Community Guide have been pub-
lished previously.9
Evidence of effectiveness is charac-
The names and affiliations of the Task Force members are listed in
the front of this supplement and at www.thecommunityguide.org.
Address correspondence and reprint requests to: Susan L. Norris,
MD, MPH, Division of Diabetes Translation, MS K-10, National
Center for Chronic Disease Prevention and Health Promotion,
Centers for Disease Control and Prevention, 4770 Buford Hwy,
Atlanta, GA 30341. E-mail: Scn5@cdc.gov
10 Am J Prev Med 2002;22(4S) 0749-3797/02/$–see front matter
© 2002 American Journal of Preventive Medicine • Published by Elsevier Science Inc. PII S0749-3797(02)00422-1

terized as strong, sufficient, or insufficient on the basis of
the number of available studies, the suitability of study
designs for evaluating effectiveness, the quality of exe-
cution of the studies, the consistency of the results, and
the effect sizes.9
In the current review, a broad range of
outcomes was examined, including the intermediate
outcomes of knowledge and psychosocial mediators, as
well as the more distal outcomes of lifestyle, short- and
long-term health, and quality of life. The Task Force
used lifestyle, health, and quality of life outcomes to
formulate recommendations; knowledge and psycho-
social mediators, however, are also important outcomes
and were, therefore, included in the review.
A detailed description of the evidence for each
intervention is provided by Norris et al.10,11
and on the
Community Guide website (www.thecommunityguide.
org). A summary of recommendations about the inter-
ventions reviewed is presented in Table 1.
Healthcare System Interventions
The Task Force reviewed two interventions to improve
the performance of healthcare systems and providers
delivering care to people with diabetes: disease man-
agement and case management. In the last decade, new
systems of heathcare delivery such as these have
emerged for many reasons: Traditional systems have
failed to meet the needs of people with diabetes,
population demographics have changed, new health-
care technology is continually emerging, more atten-
tion is being paid to quality of life and other patient-
oriented outcomes, society demands the minimization
of medical errors, and a desire exists to make the most
of limited healthcare resources.
Disease management: strongly recommended. Disease
management of diabetes in the clinical setting is an
organized, proactive, multicomponent approach to
healthcare delivery for all members of a population
with diabetes or for a subpopulation with specific
health risk factors. It embraces all aspects of the deliv-
ery system. Care is focused on, and integrated across,
the entire spectrum of the disease and its complications
as well as the prevention of comorbid conditions. The
goal is to improve short- and long-term health or
economic outcomes, or both, in the entire population
with diabetes. The essential components of disease
management are (1) identification of individuals or
populations with diabetes (or a subset with certain risk
factors); (2) use of guidelines or performance stan-
dards to manage those identified; (3) information
systems to track and monitor interventions and patient-,
practice-, or population-based outcomes; and (4) mea-
surement and management of patient and population
outcomes. Other interventions may be incorporated
into disease management interventions, and these in-
terventions can be focused on (1) the healthcare system
(e.g., practice redesign, electronic information systems,
changes in models of care), (2) the provider (e.g.,
reminders, education, feedback, decision support), or
(3) the patient or population (e.g., patient-centered
care strategies, DSME, reminders, feedback, telephone
call outreach).
Disease management is strongly recommended by
the Task Force based on strong evidence of its effec-
tiveness in improving glycemic control, provider mon-
itoring of glycated hemoglobin (GHb), and screening
for diabetic retinopathy. Sufficient evidence is also
available of its effectiveness in improving provider
screening of the lower extremities for neuropathy and
vascular changes, urine screening for protein, and
monitoring of lipid concentrations. This recommenda-
tion is applicable to adults with diabetes in the settings
of managed care organizations and community clinics
in the United States and Europe. Although a number of
other important health outcomes were examined, in-
cluding blood pressure and lipid concentrations, data
Table 1. Diabetes healthcare system interventions and self-management education: recommendations of the Task Force on
Community Preventive Services
Intervention Recommendation
Healthcare system
Disease management Strongly recommended
Case management Strongly recommended
Self-management education
In community gathering places Recommended for adults with type 2 diabetes
In the home Recommended for children and adolescents with type 1 diabetes
Insufficient evidence to make a recommendation for people with type 2 diabetes
In camps Insufficient evidence
At the worksite Insufficient evidence
In schools Insufficient evidence
The evidence on which these recommendations are based is described in detail in the accompanying articles.10,11
Primarily on the basis of the
evidence of effectiveness found during a systematic review, the Task Force issues one of four recommendations for the use of each intervention.
Those recommendations, and the corresponding evidence on which the recommendations are based, are: strongly recommended (strong
evidence of effectiveness was found), recommended (sufficient evidence of effectiveness was found), insufficient evidence (available studies
provided insufficient evidence to assess the effectiveness of the intervention), and not recommended (available studies provided sufficient
evidence that the intervention is ineffective or that harms exceed benefits).
Am J Prev Med 2002;22(4S) 11

were insufficient to make recommendations based on
these outcomes.
Case management: strongly recommended. Case man-
agement is “a set of activities whereby the needs of
populations of patients at risk for excessive resource
utilization, poor outcomes, or poor coordination of
services are identified and addressed through improved
planning, coordination, and provision of care.”12
It
usually involves the assignment of authority to a single
professional (the case manager, most commonly a
nurse) who is not a provider of direct health care. The
essential features of case management are (1) the
identification of eligible patients, (2) the assessment of
individual patients’ needs, (3) development of an indi-
vidual care plan, (4) implementation of that care plan,
and (5) monitoring of outcomes. Case management is
often combined with disease management but can also
stand alone as an intervention or be combined with
other clinical care interventions (e.g., practice guide-
lines or patient reminders).
Case management is strongly recommended by the
Task Force based on strong evidence of its effectiveness
in improving glycemic control. Evidence is also avail-
able of its effectiveness in improving provider monitor-
ing of GHb, when case management is combined with
disease management. These findings are applicable
primarily in the U.S. managed care setting for adults
with type 2 diabetes.
Diabetes Self-Management Education
Interventions
The Task Force reviewed several interventions deliv-
ered in community settings to improve the self-manage-
ment of people with diabetes or to increase the under-
standing of diabetes among coworkers or school
personnel. DSME, the process of teaching people to
manage their own diabetes,13
is considered by many to
be “the cornerstone of care for all individuals with
diabetes who want to achieve successful health-related
outcomes.”14
The goals of diabetes education are to
optimize metabolic control, prevent acute and chronic
complications, and achieve an optimal quality of life,
while keeping costs acceptable.15
One of the Healthy
People 2010 goals is to increase to 60% (from the 1998
baseline of 40%) the proportion of people with diabe-
tes who receive formal diabetes education.3
Significant
knowledge and skill deficits are found in 50% to 80% of
people with diabetes,16
and levels of glycemia (as
measured by GHb, which includes hemoglobin A1
[HbA1] and hemoglobin A1c [HbA1c], both formed
nonenzymatically from hemoglobin and glucose17
) are
unacceptably high in both people with type 118
and
type 2 diabetes.19
DSME is provided in a variety of
settings, including recreational camps, schools, the
worksite, the home, and community gathering places.
Although these interventions have some common char-
acteristics, target populations, providers, and content
can differ, and, thus, we have defined them as separate
interventions in this review.
Diabetes self-management education in community
gathering places: recommended for adults with type 2
diabetes. In this intervention, DSME is provided to
people aged 18 years or older in settings other than the
home, clinic, school, or worksite (e.g., community
centers, faith-based institutions, libraries, or private
facilities such as residential cardiovascular risk-reduc-
tion centers). Community gathering places have been
pursued because traditional clinical settings may not be
ideal for DSME of adults, the home setting is conducive
only to individual or family teaching, and education at
the worksite does not reach those not working outside
the home.
On the basis of Community Guide rules of evidence,9
the Task Force concluded that there is sufficient evi-
dence of effectiveness in improving glycemic control to
recommend DSME interventions in community gather-
ing places for adults with type 2 diabetes. It should be
noted, however, that these interventions were rarely
coordinated with the patient’s clinical care provider,
and the nature and extent of care in the clinical setting
was unclear. DSME for adults with type 2 diabetes
delivered in the setting of community gathering places
should be coordinated with the person’s primary care
provider, and these interventions are not meant to
replace education delivered in the clinical setting.
Diabetes self-management education in the home: rec-
ommended for adolescents with type 1 diabetes; insuf-
ficient evidence for people with type 2 diabetes. The
home can be a good setting for DSME interventions
because the educator can address issues that can be
more difficult to deal with in the clinical setting, such as
cultural, family, and environmental factors affecting
lifestyle, self-monitoring of blood glucose, and barriers
to optimal self-care.
On the basis of Community Guide rules of evidence,9
there is sufficient evidence that DSME in the home is
effective for improving glycemic control among adoles-
cents with type 1 diabetes, whether using home visits or
computer-assisted instruction. Too few studies were
available to assess the effectiveness of DSME in the
home for people with type 2 diabetes.
Diabetes self-management education in the camp set-
ting: insufficient evidence. DSME in summer camps
exposes children and adolescents with type 1 diabetes
to intensive self-management education in a short-term
recreational camp setting (usually 1 to 2 weeks). Sum-
mer camps, where education can be readily integrated
into daily routines, have several advantages: medical
treatment and compliance with educational programs
can be optimized, food intake is controlled, physical
activity can be pursued, and medical expertise is usually
readily available.
12 American Journal of Preventive Medicine, Volume 22, Number 4S

The Task Force identified ten qualifying studies, all
of adolescents with type 1 diabetes. An insufficient
number of quality studies demonstrated positive effects
on health outcomes, such as glycemic control. On the
basis of Community Guide rules of evidence,9
the Task
Force concluded there was insufficient evidence to
recommend for or against this intervention because
(1) only a few studies evaluated relevant health out-
comes, (2) there were limitations in study design and
execution, and (3) results were inconsistent.
Diabetes self-management education at the worksite:
insufficient evidence. Worksite interventions can in-
volve DSME, as well as education of coworkers or
supervisors. Because workers spend a significant por-
tion of their time at work, DSME at the worksite can
improve access to health promotion efforts. Education
of supervisors, managers, and coworkers about diabetes
can create a supportive environment for self-manage-
ment, while minimizing discrimination and preparing
fellow employees to respond appropriately to diabetes-
related emergencies.
On the basis od Community Guide rules of evidence,9
the Task Force concluded that evidence was insufficient
to assess the effectiveness of this intervention, as there
was only one qualifying study with design limitations.
Education of school personnel about diabetes: insuffi-
cient evidence. Educating teachers and other school
professionals about diabetes can create a supportive
environment for self-management, minimize disrup-
tion in educational routines attributable to diabetes,
and allow school personnel to respond appropriately to
diabetes-related emergencies. On the basis of Commu-
nity Guide rules of evidence,9
the Task Force concluded
that there was insufficient evidence to assess the effec-
tiveness of this intervention.
Additional Reviews
The Task Force is currently reviewing the evidence of
effectiveness of several additional healthcare system
interventions related to the treatment of people with
diabetes: provider and patient reminder and recall
systems as well as telephone call outreach and telemedi-
cine. In addition, reviews are planned to assess the
effectiveness of family, public policy, and public service
interventions in diabetes care. Completion and release
of the Task Force evaluations and conclusions about
these additional reviews are anticipated in 2003.
Interpreting and Using the Recommendations
Given the large public health burden of diabetes,
improving care for people with diabetes is relevant to
most communities. This report and other related pub-
lications provide guidance from the Task Force to a
variety of important audiences, including personnel in
state and local health departments, managed care
organizations, purchasers of health care, those respon-
sible for funding public health programs, and others
with an interest in, or responsibility for, improving the
health and well-being of people with diabetes. In select-
ing and implementing interventions, communities
should strive to develop a comprehensive strategy to
manage people with diabetes, which includes improv-
ing glycemic control, blood pressure, and lipid concen-
trations; decreasing complications and mortality; and
improving quality of life.
Choosing interventions that work in general and that
are well matched to local culture, needs, and capabili-
ties and then implementing those interventions well
are vital steps for improving outcomes among people
with diabetes. In setting priorities for interventions to
meet local objectives, recommendations and other evi-
dence provided in the Community Guide should be
considered along with such local information as re-
source availability, administrative structures, and the
cultural, economic, social, and regulatory environ-
ments of organizations and practitioners. Information
about applicability can be used to assess the usefulness
of an intervention in a particular setting or population.
Although available studies are limited in number and
variable in quality, economic information might be
useful in identifying (1) resource requirements for
interventions and (2) interventions that meet public
health goals more efficiently than other available op-
tions. If local goals and resources permit, the use of
strongly recommended and recommended interven-
tions should be initiated or increased.
A starting point for communities and healthcare
systems is to assess the current burden of diabetes in the
community or organization, the level of care and
education provided to residents with diabetes, and
complication rates. Comparison can then be made to
care guidelines and goals of treatment presented by
organizations such as the ADA.7
Community ap-
proaches can then be developed to address health
disparities and to optimize care and quality of life.
Finally, the associated reviews that led to these rec-
ommendations should be useful to researchers and
scientific organizations to identify directions for future
research. We should reiterate that a finding of insuffi-
cient evidence, resulting in no recommendation for
some interventions, is not a conclusion that the inter-
vention was ineffective but rather a reflection of the
insufficient number of high-quality studies on which to
base a conclusion. A finding of insufficient evidence,
therefore, identifies areas in need of further research.
Acknowledgments
The Task Force acknowledges the following people for their
extensive contributions to the preparation of this manuscript:
Am J Prev Med 2002;22(4S) 13

Susan L. Norris, MD, MPH, Phyllis J. Nichols, MPH, Kristi
Riccio, BSc, Michael M. Engelgau, MD, MSc, Carl J.
Caspersen, PhD, MPH, Leonard Jack Jr., PhD, Division of
Diabetes Translation, National Center for Chronic Disease
Prevention and Health Promotion, Centers for Disease Con-
trol and Prevention, Atlanta, GA; George Isham, MD, Health-
Partners, Minneapolis, MN; Russell Glasgow, PhD, AMC Can-
cer Research Center, Denver, CO; Sanford Garfield, PhD,
Diabetes Program Branch, National Institute of Diabetes and
Digestive and Kidney Diseases, National Institutes of Health,
Bethesda, MD; David McCulloch, MD, Group Health Coop-
erative, Seattle, WA; Kate W. Harris, BA, Peter A. Briss, MD,
Division of Prevention Research and Analytic Methods, Epi-
demiology Program Office, CDC, Atlanta, GA.
Consultants for this systematic review were Tanya Agurs-
Collins, PhD, Howard University Cancer Center, Washington,
DC; Ann Albright, PhD, RD, California Department of Health
Services, Sacramento; Pam Allweiss, MD, Lexington, KY;
Elizabeth Barrett-Connor, MD, University of California, San
Diego; Richard Eastman, MD, Cygnus, San Francisco, CA;
Luis Escobedo, MD, New Mexico Department of Health, Las
Cruces; Wilfred Fujimoto, MD, University of Washington,
Seattle; Richard Kahn, PhD, American Diabetes Association,
Alexandria, VA; Robert Kaplan, PhD, University of California,
San Diego; Shiriki Kumanyika, PhD, University of Pennsylva-
nia, Philadelphia; David Marrerro, PhD, Indiana University,
Indianapolis; Marjorie Mau, MD, Honolulu, HI; Nicolaas
Pronk, PhD, HealthPartners, Minneapolis, MN; Laverne
Reid, PhD, MPH, North Carolina Central University,
Durham; Yvette Roubideaux, MD, MPH, University of Ari-
zona, Tucson.
We also thank the following people for assisting in abstract-
ing data from the studies included in this review: Semra
Aytur, MPH; Inkyung Baik, PhD; Holly Murphy MD, MPH;
Cora Roelofs, ScD; Kelly Welch, BSc.
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14 American Journal of Preventive Medicine, Volume 22, Number 4S

Reprinted by permission of Elsevier Science from:
Recommendations for healthcare system and self-management education interventions to
reduce morbidity and mortality from diabetes. Task Force on Community Preventive
Services., American Journal of Prevention Medicine. Vol 22 No 4S, pp 10-14.

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