All in one Odoo Advanced Helpdesk Support Ticket and Issue Management Module
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The document describes the Odoo Advanced Website Helpdesk module, which enables customers to create and manage support tickets easily across supported Odoo versions (13, 14, and 15). It offers features such as ticket assignment, SLA policies, integration of customer queries, and comprehensive support management including invoicing via timesheet tracking. The module supports multiple languages and provides various views for monitoring activities, enhancing communication between customers and support teams.
All in one Odoo Advanced Helpdesk Support Ticket and Issue Management Module
- 1. : https://www.axistechnolabs.com : business@axistechnolabs.com : +91-910-664-9361
- 3. Advance website helpdesk ticket and issue management odoo module This odoo advance website helpdesk helps customers to create and manage support tickets and recorded their issues to wards products in just few clicks . odoo advance support tickets portal helpdesk module also allow customers to create tickets with odoo website . Advance odoo website helpdesk odoo module supported in odoo version 15, 14 and 13 with enterprise and community both
- 4. Odoo Advance website Helpdesk Support Ticket Module allows you to manage and create Support Tickets for customers and access Ticket Portal for complete Issue Management. Customer also able to create support tickets with odoo website. Advance website helpdesk integrate companies and customers digitally customers can create tickets and record their query and at other companies can see customers quarries in tickets and resolve this quarries on time .
- 5. Helpdesk Support Ticket management module supported Odoo V15, V14, V13 with Multiple anguages supported (English, Arabic, Chinese Traditional, Chinese Simplified, Danish-dansk, Dutch-Nederlands, Spanish - Español, French- français,Russia-Russian) in odoo backend.
- 6. Customers can create support tickets with attachment of documents from the odoo website. Create Teams, Support Manager for assign tickets, track status of tickets. Team manager, Team Leader, users create tickets from the odoo website helpdesk admin and from the portal system.
- 7. Add SLA policy for finish tickets on time. Team member only see his tickets, automatically assign tikets, manually assign tickets. Support manager assign tickets, track tickets status, track team activity. Customers can create support tickets via support email and received Created ticket detail in email. Team member only see his tickets, automatically assign tikets, manually assign tickets. Support manager assign tickets, track tickets status, track team activity.
- 8. Odoo Helpdesk dashboard with chart available for monitoring all activity of the helpdesk system in odoo backend. Allow customers to create a ticket by odoo Helpdesk Website form, the ticket automatically creates at odoo backend Customers can check the status of all submitted support tickets in the Account section of the odoo website
- 9. Admin user, Support manager assign tickets to support agents, team from odoo backend. Customer upload document file in attachment and Support team can check document to provide support to customers. Support Agent, Team or technician fill timesheets on a ticket to provides paid support to customers
- 10. Chatterbox for customers and support agents, technicians manage tickets with tech support portal, and support managers can communicate to team. The Support Manager or Support Agent can close tickets and send the invoice to customers through the customer support system Email notification settings for every activity of support tickets
- 11. Create customer support ticket invoices from timesheets in the Customer Support and Helpdesk system in Odoo Odoo helpdesk comes with the feature of call center management within the odoo website helpdesk support ticket and Issue management module, which allows creating tasks for helpdesk tickets
- 12. The support manager easily creates an invoice with the help of timesheets with a few clicks The support agent can inform customers to manage helpdesk ticket stages under support tickets in odoo The customer submits the ticket subject so the support agent or support manager can understand the customer ticket and provide support
- 13. The customer can submit rating and review/ comments on particular ticket The customer can login and close their ticket from website helpdesk frontend Filter option in odoo backend for view customer ratings and review/comments
- 14. With the help of an Online ticketing system for customer support in Odoo, you can create tickets, show tickets and search tickets by filling up the customer ticket form Odoo Website Helpdesk and Support System Module allows you to view tickets with data such as Kanban View, Calendar View, List view, Activity View, and much more
- 15. Roles and Rights - set roles and rights to support agent/helpdesk employee for work in helpdesk system Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display Create Sale Orders, Invoices, Purchase Orders from Tickets
- 21. (New feature)
- 24. Helpdesk Advance Setting for SLA Policy, Sales, Invoice and Purchase Order Creation..
- 31. Create Purchase Orders from Ticket. Create Sale Orders from Ticket.
- 32. Create Invoices from Ticket.
- 33. Manage Timesheet for Support User/ Support Manager
- 34. Close Support ticket Close Your Ticket
- 35. Add Your Rate and Comment
- 36. Report View in Different Chart View in Bar Chart View in Pie Chart View in Line Chart
- 38. Odoo Advanced Helpdesk Support Ticket and Issue Management Module
- 39. : https://www.axistechnolabs.com : +91-910-664-9361 For watching this Odoo Advanced Website Helpdesk presentation