Healthcare - Beauty - Medical Equipments
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Al Manara, established in 1988, revolutionized pharmacy retail in Abu Dhabi with a customer-friendly approach, allowing shoppers to freely navigate aisles and consult with knowledgeable staff. The brand has expanded its services, promoting 'uncompromised wellness' through unique product offerings and personalized consultations, while maintaining a commitment to quality and accessibility across the UAE. With a focus on continuous improvement and community engagement, Al Manara has become a trusted name in healthcare retail, recognized for its exceptional service and innovative practices.
Healthcare - Beauty - Medical Equipments
- 2. TABLE OF CONTENTS - History - Business Divisions - Organization Flowchart: - The Journey of Wellness - Products - The Personal Touch - The Al Manara Difference - Touch of Nature - Locations - New Locations - Activities and Events - Warehousing and Distribution - Community Recognition - Regulatory Recognition - Contact Details
- 3. History In the late 80’s, the concept of walking through the aisles of a pharmacy and interacting with products up close was foreign to the residents of Abu Dhabi. Al Manara set a benchmark in pharmacy retail with the opening of its first branch in 1988. This new concept of allowing the customer to walk freely through the aisles and scrutinize products they were interested in before purchasing them soon became very popular, as it was much more desirable than the standard over-the-counter method of sales. Al Manara grew from success to success and opened several more branches, including the then largest pharmacy in 1999. This branch of Al Manara is still located in Al Ain Mall and was officially the largest in the UAE at the time of its opening in terms of total area and product mix. Al Manara’s innovative approach to “lifestyle maintenance” is what sets them apart, and with each passing milestone, the brand expands itself and continuously improves its service offering. A few classic examples of such would be the simplistic and aesthetic Italian-designed interiors, the state of the art IT system, which was developed in-house and is now adopted by almost 300 pharmacies in UAE simply because of its ease of use, and even the fact that Al Manara was the pioneer in introducing consultation and treatment rooms within pharmacies, once again a hugely successful concept. Till date, Al Manara is open to new ideas and constantly looks at improving services to intensify the feeling of wellbeing. These milestones have led the brand to become one of the most trusted and dependable pharmacy retail chains in the country.
- 4. Business Divisions The group comprises of four major divisions, which are all interlinked and support each other in various dynamics. Each division is an entity in itself and an independent brand, but overall managed by a team of qualified experts with international experience in the field of business and healthcare. Director Delta Medical Est. Distribution Manager Al Manara Pharmacy Retail Manager IBN Sina Medical Centre Service Manager ADNOC Category Manager Finance IT Administration HR Logistics Retail In-Charge AUH/AA private Retail In-Charge Northern Emirates Retail In-Charge Dubai Chief Pharmacist Pharmacist(s) Staff Assistant Pharmacist(s) Organization Flowchart
- 5. The Journey of Wellness From the day we are born, we constantly endeavor to maintain our health and protect our bodies against the harsh elements of the living world. Advances in medicine have surpassed all expectations and boundaries in the past few decades, and as a result, has had a very positive impact on our lives. For over 20 years, Al Manara Pharmacy has promoted the concept of “uncompromised wellness”, which, in essence, means that we are committed to providing you and your family with a better, healthier lifestyle no matter where you are from or what your age group may be. Each member of our staff has undergone training to understand UAE’s unique climatic conditions and its effect on the body. This critical knowledge, along with access to the best international brands, is our way of ensuring a holistic wellness experience for all our customers.
- 6. Products Al Manara is known for its unique formulations, international brand names, state of the art processing and distinctive natural ingredients. All of the products we stock are carefully screened for quality and effectiveness, particularly since the UAE is home to a diverse mix of nationalities. Al Manara is the exclusive agent for several niche healthcare products from around the globe, and with a variety of premium local brand names, you can find the entire spectrum of individualized skin and hair care, and personal health and wellness solutions at every branch.
- 7. The Personal Touch When you visit Al Manara, you have the opportunity of discussing your concerns with a consultant, who is equipped with the expertise to give you information and advice regarding any question you might have. The one-on-one consultations are done within each branch without the need to set up any kind of appointment “The pharmacist helped me in selecting the best topical cream for my acne problem. I was really glad to find such helpful and friendly service at Al Manara.” -Huda Al Sayed, Housewife “When I was looking something to help me with hair fall, a friend suggested I visit Al Manara, as they have the best collection of international brands. The consultant helped me out and the problem’s getting better now.” -Abdullah Hassan, Sales Manager
- 8. The Al Manara Difference The healthcare industry is changing on a regular basis and Al Manara is determined to stay abreast with these advancements. Our customers are the core of our business, and we continually strive to maintain our position in the retail pharmacy service sector, improving the quality of life for customers everywhere in the UAE, and matching the global offering with market changing needs.
- 10. Locations Al Manara brand vision is to reach customers in every major area across the UAE. With new branches opening up as new developments emerge; Al Manara is a name you can trust for accessible and quality healthcare products, no matter where you are: Abu Dhabi Marina Mall Abu Dhabi Mall World Trade Centre Mall Deerfields Mall, Al Bahia Capital Mall Global (Mina Coop) One stop (Khalifa city) Nation Tower, Corniche Khalidiyah Khalifa st. Al Ruwais Mall International (Al Nahyan Compound) Saadiyat Community Centre Yas Mall Al Bateen Park Al Manara Morour Community Centre Shamkhah Mall Yas Healthcare (part of Das Holding), Morour st. Bawabat Al Sharq Al Gurm Plaza New York University, Saadiyat Souq Planet Supermarket, Gharbia Region Al Ain Al Ain Mall Al Bawadi Mall Boutik Mall Wahat Hili Mall Al Yahar Mall Sas Investment Centre, Al Yahar Naima Mall, Al Ain Ajman City Life Mall, Al Jurf Dubai Battuta Mall Sunset Mall, Jumeirah Al Remaal Mall, Al Barari Al Ghurair Mall, extension Dragon Mall Phase 2 Al Manzil, Sheikh Mohammed Rashid Blvd. Nakheel Mall, Jumeirah, The Palm Al Ghazal Mall, Al Wasel st. Agora Mall, Jumeirah Maktoum, Concorde Hotel Healthcare City Twin Tower Silicon Oasis Elite Tower, Sofouh st. Sharjah Matajer Mall Al Mirgab Matajer Mall Al Juraina Matajer Mall Al Khan My City Centre, Nasseria Al Manara Corniche American University Matajer Al Majaz Ras Al Kaimah Corniche Fujairah Century Mall Fujairah Mall Muscat, Oman Muscat City Centre, New extension Masdar City Ruwais Ruwais Mall Dubai Mall Madinat Zayed Planet Market
- 15. Warehousing and Distribution • Well equipped with adequate stocking facilities • Follows the FIFO system • Well-guarded to counter pilferage, fire and other mishaps • Convenient location and well connected to major roadways to ensure quick delivery • Capable of handling growth and expansion effectively and smoothly • Full Fledged temperature-controlled state of the art storage facility to ensure uninterrupted supply. • Enough buffer stocks to take care of market emergencies. • Logistic experts cater to the needs of the remotest parts of the country.
- 16. Community Recognition Our quality, dedication and exceptional standards of customer service have been routinely awarded and recognized by the community. These accolades are a symbol of our commitment to our customers.
- 18. We’d love to hear from you. Please get in touch with us for any enquiries. Tel. : +971 2 6814644 Fax : +971 2 6814645 PO Box : 3084 Abu Dhabi, UAE e mail : deltamed@delta-uae.com Website : www.delta-uae.com www.almanarapharmacy.com Contact Details