SlideShare a Scribd company logo
IMPLEMENTING
A.I. FOR MARKETING
Edaan Getzel - COO Rikai Labs
edaan@rikai.co
https://www.linkedin.com/in/egetzel
AGENDA
What is Artificial Intelligence?
What are some common myths and realities
of implementing A.I. into marketing?
What questions should I ask myself before
implementing an A.I. strategy?
What is
Artificial Intelligence?
Facial Recognition
Natural Language
Understanding
Natural Language
Generation
Speech to Text
Machine Learning
Sentiment Analysis
Predictive analytics
Artificial Intelligence Components
Deep Learning Sentiment Analysis Speech to Text Facial Recognition
Machine Learning Natural Language Processing Speech Image Processing
Recommendation
Engines
Natural Language Generation Voice Generation Image Generation
Predictive Analytics
Natural Language
Understanding
Text to Speech Image Recognition
MACHINE
LEARNING
IMAGE
PROCESSING
SPEECH
NATURAL
LANGUAGE
PROCESSING
Copy generated by AI used on Alibaba’s e-commerce site.
Rikai Labs chatbot
Myths VS Reality of A.I.
AmCham - Implementing A.I. into Marketing July 11
Myth - “A.I. can solve
my problems tomorrow”
Reality - It probably
can, but it will take
time and resources
美赞臣中国
Myth - “A.I. will get smarter
and smarter over time”
Reality - It can, but be
careful how you train and
clean your data
AmCham - Implementing A.I. into Marketing July 11
Myth - “The A.I. will be able
to replace my staff”
Reality - Not yet… But
they can empower your
staff
5.8% support messages
What should I ask
myself?
BUSINESS
QUESTIONS
What is my business objective? What
is my KPI?
Who owns the A.I.? What resources
do we need?
Do I want A.I.? Or do I need better
integration?
SCOPING
QUESTIONS
Process - How do we do this now?
UX - How do can I break down the user
journey into specific functions?
Testing - How will we know if the A.I. is
effective and is working?
IMPLEMENTATIO
N QUESTIONS
Data - How am I going to train my A.I.?
Where do I get my initial data?
Integration - What systems need to
talk to each other?
Testing - What is our baseline? What
are we comparing against?
STAFFING
QUESTIONS
Internal - Does this person understand
the specifics of a the user journey?
External - Does my vendor have
expertise in the component area of A.I.?
Integration - Does this person
understand all the technical tools and
integration points?
https://www.youtube.com/watch?v=D_7vVOnpyJY
The Test
Click on the link below and see if you
can identify all the A.I. components
edaan@rikai.co
https://www.linkedin.com/in/egetzel
https://rikailabs.com

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AmCham - Implementing A.I. into Marketing July 11