Amit_Kumar
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Amit Kumar is seeking senior level assignments in project or product delivery management, preferably in the BFSI sector. He has over 16 years of experience in technology, business, management and administration. Currently working in capital markets with Nordic banks, he is responsible for managing agile scrum-based deliveries in a global delivery model. He has extensive experience in product management, package implementation, and project management.
Amit_Kumar
- 1. Amit Kumar E-Mail: amit.akumr@gmail.com Mobile: +91-9689896195 Seeking senior level assignments in Project Delivery and Product Delivery Management with a growth oriented organization preferably in BFSI sector PROFESSIONAL SYNOPSISPROFESSIONAL SYNOPSIS A technology and business visionary, customer focused senior IT professional with 16.5 years of exceptional Technical, Managerial and Administrative abilities in Information Technologies. Presently working in Capital Market domain with some of the big banks in Nordic. Responsible for managing delivery in GDM (Global Delivery Model) following Agile Scrum based practices. Extensive experience in Product Management, Package Implementation and Project Management in AD, AM & Decommissioning projects. Setting up Project Management Practise and Package Implementation COE (Centre Of Excellence) Experience of managing 24X7 Support in onshore-offshore model to provide live support as per ITIL framework. A project planner with demonstrated success in end-to-end project management by ensuring effective management of various resources to meet the project objectives. Insightful experience in IT project management activities including project scoping, estimation, planning and risk management, finalization of technical / functional specifications, resource administration & optimization and quality management of the software applications. Possess good co-ordination skills for global projects and proficiency in building and deploying software solutions and maintaining framework. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. Have extensively worked across in BFSI domain with clients like LBG (Lloyds Banking Group), Aviva Insurance, and RSA (Royal And SunAlliance) at client locations in UK. Portfolio size of 36M Euros and team of 100+ people. Professional ExperienceProfessional Experience Since June’11 with Tieto Software Technologies Limited as Delivery Manager Feb’11-May’11 with Polaris Software Labs, Pune as Senior Project Manager July’05-Jan’11 with Wipro Technologies, Pune as Senior Project Manager May’98-June’05 with Hexaware Technologies, Mumbai as Project Lead Core CompetenciesCore Competencies Delivery/Product Management Managing product life cycle, planning for customer specific requirement implementation and rolling out to production. Responsible for offshoring and implement GDM plan for better operating margins. Responsible for utilization and productive improvement of product team. Key member of product management team to decide the product roadmap in-line with customer needs. Project Operations Ensuring end to end management of projects from conceptualization and visualization to technology mapping and final execution of projects; managing and leading team members; allocating resources among team members and guiding them during the project till the final delivery. Holding review meetings to monitor progress of the project as per the schedule, and ensuring timely completion and delivery of the project to the client; delivering and implementing the project as per scheduled deadlines; planning and coordinating post-implementation and maintenance support to the technical support team and client.
- 2. Implementing project plans within deadlines, ensuring customer satisfaction and getting repeat /new business; evaluating the right vendor based on client requirements and negotiating the cost with the vendor. Academic QualificationsAcademic Qualifications B.E. (Electrical Engineering) from Pt. RaviShankar Shukla University, Raipur. 1993 – 1997, Secured 72%. Professional EnhancementsProfessional Enhancements Trainings Residential training in three high powered internationally renowned certification programs like: o Stephen Covey’s “The Seven Habits of Highly Effective People” o Edward de Bono’s “Six Thinking Hats” o Dale Carnegie’s “High Impact Presentations” 16 hrs session on “Leadership Development Program” at onsite, Norwich (UK) in 2006. Four months intensive training on Oracle 8.0 and Developer 2000 at SSI, Mumbai in 1999. Two months intensive training on Visual Basic 6.0 at SSI, Mumbai in 1999. DB2 (Mainframe database) conducted by Hexaware Technologies Ltd., India in 1999. Two months intensive training on IBM Mainframe Topics, COBOL and Y2K Conversion at GEBBS, Mumbai in year 1998 (QMS) Quality Management System for General Quality Awareness related to ISO 9000-3 conducted by Hexaware Technologies Ltd., India in 1998. Certificate Scrum Alliance Certified Scrum Master (CSM) ITIL Foundation Certificate in IT Service Management PM Elite Certified (Wipro Certification) Project Delivery Management function in Wipro, a SixSigma process oriented company. Personal ProfilePersonal Profile Date of Birth : 4th October, 1973 Address : A4/604, Mirchandani Palms, Pimple Saudagar, Aundh Annexe, Pune - 411017
- 3. ~ ANNEXURE ~ Major Projects with Tieto Software Technologies Delivery/Product Management – AbaSec, Capital Market and Wealth Duration: 3 Years Role: Delivery Manager / Product Manager - Securities, Capital Market Working as Delivery Manager and responsible for all deliveries from Pune in product development and in customer implementations. Managing product life cycle, planning for customer specific requirement implementation and rolling out to production. Responsible for offshoring and implement GDM plan for better margins. Responsible for utilization and productive improvement of product team. Key member of product management team to decide the product roadmap in-line with customer needs. Good experience in handling MS Technologies (.NET, C#, SQL). • Manage/oversee all projects/operations at the site • Participate and contribute to Operational Management team (OMT) in respective product lines • Deliver business expectations from Pune by implementing business strategy at ground level • Bring out Pune prospective for collaborative decision making with Nordic management • Plan and drive the GDM model for cost effective operations • Drive and facilitate initiatives for Operational efficiency, Quality, etc • Work as escalation point at site and escalation channel to DM/OMT • Periodic reporting of Key Performance Indicators as defined • Improve overall competency and maturity levels at the site • Ensure stability and scalability of the site team – business continuity • Ensure planned utilization and better productivity of site resources Major Projects with Wipro Technologies Package Implementation COE– OneShield (Dragon), Pune Duration: 6 Months Role: Program Manager In the Package Implementation COE, Wipro is working on implementing OneShield – Dragon, a Policy Administration Product, for MSA (Main Street America) and Erie Insurance Co. MSA & Erie are multi-line insurance provider in US offering a full range of Commercial Insurance products through the huge network of Insurance Agents across 12 states. Internal & External Stakeholder Management Customer Expectation Management to ensure high customer satisfaction People Management to ensure high employee satisfaction Project Planning and Estimation to ensure delivery on time Financial Management to ensure projects are managed within agreed budgets To ensure successful end-to-end delivery of projects by defining and agreeing specifications and plans Mobilizing and maintaining effective project teams, continuously managing progress against plans and personal involvement in project details Risk Management by developing processes to identify & mitigate risks Performance Management to encourage staff development by agreeing objectives and training requirements and reviewing these periodically To ensure a clear understanding of project status, direction and business impact, by using appropriate channels of communication with business stakeholders and project teams Lloyds Banking Group – Customer Platform, London, UK Duration: 12 Months Role: Onsite Project Manager With the recent acquisition of HBoS, LBG furthers its position as one of the largest financial institutions in the world, but consequently significantly increases the demands on its information and technology infrastructure. The Customer Platform within LBG provides and processes information about customers and hence makes it the most critical platform. This Platform under its current Operating Model has had a number of performance problems and issues that can be addressed to improve it’s capabilities to deal with the LBG Requirements. The objective of this project is to provide 24X7 production support to critical applications in the platform as per agreed SLA. Experienced executive level thought leadership and more proactive management in the Platform Direct accountability for operating key aspects of the Platform Transformational consulting efforts to assess recommend and assist LBG in implementing significant improvement opportunities across organizational, procedural and technical strategy areas
- 4. Managing the expectation of Service Managers and Incident Managers Managed effective internal client relationships & delivering solutions on time and of a high quality. Managing the provision of 24X7 live support to critical application in bank Incident Management: Response and Resolution of P1/P2/P3/P4 incidents as per agreed SLA Problem Management: Fixing of P1/P2/P3/P4 problems as per agreed SLA Change Management: Change Request creation and approval from CAB Release Management: Implementation of logically grouped fixes as a release every quarter Metrics Reporting: Capturing, Analyzing and Reporting various AM metrics Coordination with Service Delivery (SD) and Service Managers (SM) Participation in WAR Room for P1 incidents and facilitation in PMR for permanent fix Execution of Service Improvement Plan (SIP) to improve the level of service provided Offshoring of support with live data access to achieve 80:20 as a part of Partner Optimization Program Creditor – Critical Fixes, Aviva (NUI), Pune Duration: 10 months Role: Project Manager Aviva is the world’s fifth-largest insurance group and the largest insurer in UK. It operates in 30 countries with 30 million customers worldwide. Aviva formed with mergers of Commercial Union (CU), General Accident (GA) and Norwich Union (NU). NUI is rationalizing all their applications that are used for same functionality. This will help NUI to come up with a single and reduced set of business applications. Some of the critical functionality has been lost during COSMIC claims design and the integrity of the platform compromised for conversion. Critical Fixes was to bring the lost functionality back to restore both confidence and integrity. Project Planning in MPP, Estimation & Sizing and Schedule Preparation Requirement and Change Management Planning which is all about requirement capturing upfront and sign off as appropriate, any impact on schedule and effort because of deviations has to be evaluated/communicated and plan revised Identification of issues and risks for the preparation of mitigation plan and contingency plan Identification of deliverables as a best practice, discussed all templates and form of deliverable before the commencement of each phase Work allocation to team, monitoring and reporting the status on work progress Should Meet Client Specification and Customer Satisfaction should be greater that 6 on 7 Ensured period review meeting and sharing the outcome/action with onshore-offshore team Timely feedback of appreciation and improvement area to the team Managing a team of 30 at offshore, from the total strength of 35 including onshore Creditor – Cosmic Enhancements, Aviva (NUI), Pune Duration: 4 Months Role: Project Manager Norwich Union Insurance (NUI) is rationalizing all their applications that are used for same functionality. This will help NUI to come up with a single and reduced set of business applications. Objective of this project is to enhance the COSMIC system to enable users to have certain enhanced functionalities. Project planning in MPP, estimation & sizing and schedule preparation. Requirement and Change Management planning which is all about requirement capturing upfront and sign off as appropriate, any impact on schedule and effort because of deviations has to be evaluated/communicated and plan revised. Identification of issues and risks for the preparation of mitigation plan and contingency plan. Identification of deliverables as a best practice, discussed all templates and form of deliverable before the commencement of each phase. Work allocation to team, monitoring and reporting the status on work progress. Should Meet Client Specification and Customer Satisfaction should be greater that 6 on 7. Ensured period review meeting and sharing the outcome/action with onshore-offshore team. Timely feedback of appreciation and improvement area to the team. Managing a team of 18 at offshore, from the total strength of 24 including onshore. Technical Decommissioning Factory, Aviva (NUI), Norwich, UK Duration: 11 months Role: Project Manager (Onsite) Many components of the legacy system become obsolete with time and these must be carefully and cleanly removed. The purpose of the NUI decommissioning program is to identify, plan and remove several insurance systems so that
- 5. Business Solutions can focus even greater on supporting strategic systems. Worked closely with Technical Decommissioning team and appropriate Aviva project team and team managers to ensure that decommissioning request for activity through Datacenter teams are actioned in an appropriate timeframe. System wise planned for the execution phase of the system to be decommissioned. Coordinating the decommissioning activities through various Datacenter teams. Planning on the availability of Datacenter team for physical removal of systems. Ensure that sufficient resources are requested, through the appropriate NUI mechanisms, within the Datacenter teams. Planning and allocation of work without any loss of time & effort. Communication plans/channels with the impacted stakeholders. Conducting weekly review meetings with project team to understand the throughput to Datacenter team, document and track action items to closure. Ensure compliance with NUI and Simplify program governance model. Provide input into defining best practice approaches across the Datacenter activities within the decommissioning work-stream. Identify any program level risks or issues and resolve or escalate as appropriate. Provide weekly progress updates showing the status of all system removal packs being processed by Datacentre teams. Processing the decommissioning requests within the timescales as shown in the overall Decommissioning Plan. Managing a team of 10 at onshore and also the NUI Datecentre team. Technical Decommissioning Factory, Aviva (NUI), Norwich, UK Duration: 11 Months Role: Onsite Coordinator Managed and involved in understanding the environment and creating the process of decommissioning systems. Also involved in identifying the phases of decommissioning a systems and to decide the deliverables for each phase. Conducted weekly project review meeting within team and with customer and record and track action items. Achieved average turnaround time of 2 days for customer’s complete response for minor and major queries from team onsite or offshore. Met the deadlines and provided proactive consultancy provided to the client. Conduct the review of offshore deliverables before every project delivery and document findings and action Should Meet Client Specification and Customer Satisfaction should be greater than 6 on 7 Adhere to Wipro and Customers standards and processes. Quality & timeliness of resolution of external and internal customer complaints. Issue highlighting in Weekly Status Reporting to Customer and Wipro PM. Zero Customer complaints regarding Individual Productivity, Quality, Schedules and Communication. Build rapport with customer team and come-up with pro-active ideas to add in the value addition of Wipro-NUI relationship. To increased system knowledge and ability to handle the projects with little or no interference from NUI. Positive approach, team work and additional responsibilities taken to mentor the junior team members, onsite and offshore. Major Projects with Hexaware Technologies Management Information System (MIS), Mumbai Duration: 3 Years Role: Module Leader Environment: IBM 3090, MVS/ESA, JCL, ISPF, COBOL, VSAM, DB2, SELCOPY, FOCUS RSA (Royal & Sun Alliance) with a premium income of £5091 million, some 23,000 employees and it’s business based in more than 20 key locations, is one of the UK's largest financial services companies, providing innovative, leading- edge products to customers in the UK. MIS is one of the core systems in RSA that gets its feed from all other systems like SAUNA, CLAIMS etc., and maintains in DB2. MIS maintains all the management-related information and produces appropriate reports to management regarding each and every system. Planning and tracking the project between the onsite and offshore team to meet the tight schedules with excellent quality product Reporting of the project status to management All enhancement and maintenance of the MIS system Involved in Analysis, Debugging, Quality Control and Testing
- 6. For any abend in the production run of SAUNA –DAILY suite Build the SME Knowledge of MIS application and demonstrate the same to customer Managing a team of 10 and transforming 2 under performer to good performer Cruise System – Air Canada, Mumbai Duration: 6 Months Role: Developer Environment: IBM 3270/3090, MVS/XA, COBOL, JCL, IMS, Endevor The CRUSIE system is used for tracking and scheduling pilots and cabin personals consists of two systems. The first one, Flight-ops supports pilots tracking and scheduling and has been in use since 1980’s. The second one In-flight supports cabin personals planning, scheduling and tracking and around 12 years old. The data is feed into the system in real time manner and various reports are generated for the users. The scope of this project covers the services of providing Maintenance support, Enhancements, resolution of trouble reports (TR) for production, Addressing Requests for Services (RFS) from CRUISE end users. Involved in Analysis and Conversion Debugging, Quality Control and Testing Modification of Programs, copybooks, JCL’s, procedures as per the Requirement and Specification document Testing of programs, JCL’s as per the guidelines provided by client Involved actively in determining the process improvement. Air Canada Integration, Air Canada, Mumbai Duration: 6 Months Role: Developer Environment: IBM 3270/3090, MVS/XA, COBOL, JCL, IMS, Endevor Air Canada and Canadian Airlines merged together. As a result of this, system which was maintaining Air Canada data needs to cater for the Canadian Airlines. Air Canada has six bases at Halifax, Montreal, Toronto, Winnipeg, Calgary and Vancouver and Canadian Airlines has three bases at Montreal, Vancouver and Edmonton. Two bases for the two airlines are common. The aim of the project was to modify the programs of Air Canada so that it can cater for all the bases including Edmonton and the databases for Air Canada and Canadian Airlines. Modification of Programs, COPYBOOKS, JCL’s, Procedures as per the Requirement and Specification document. Testing of programs, JCL’s as per the guidelines provided by client. Involved actively in determining the process improvement. Horizontal Portal, Aptech India Limited, Mumbai Duration: 8 Months Role: Developer Environment: HTML, ASP 2.0, JavaScript, VBScript, Internet Information Server, SQL-Server, Internet Explorer 4.0 and above, Netscape Communicator 4.6 and above, Microsoft Visual Interdev 6.0, Pentium – III. www.TringTring.com was executed for Hexaware Technologies Ltd. in co-ordination with Nexxt-Gen. The features/modules include Registration, Personals, Quiz contests, E-mail, Search engine, Graffiti boards, General poll, Cricket, etc. Was responsible for Customer requirement study, preparation of Functional Specification, Program specification, Coding and Integration Testing of Registration and Personals area of the Portal. The work involved creating of various HTML and ASP pages with client side validations using JavaScript and VBScript on server side and creating CSS files. Was also responsible for customization of third party chat server. Analysis, Designing and Functional Specification. Unit Testing and Integrated testing. Conformance to the quality procedures of the organization. Airline System (Y2K Conversion) Air Canada, Mumbai Duration: 8 Months Role: Developer Environment: IBM 3270/3090, MVS/XA.COBOL, CICS, DB2, JCL, IMS, Endevor, Xpediter, ISPF / TSO, SystemVision 2000, WITT, Hourglass. Air Canada is one of the leading airlines of the world. The objective of the project was to perform Y2K (Year 2000) related changes to the impacted application system of Air Canada. The scope of the project included running System Vision 2000 (Impact Analysis Tool), Detailed Analysis of Date Impact, Retrieval from Endevor, Conversion, Testing, Debugging of both online and batch programs. The tested Programs were again restored to Endevor. Involved in Analysis and Conversion, Debugging, Quality Control and Testing.
- 7. For any abend in the production run of SAUNA –DAILY suite Build the SME Knowledge of MIS application and demonstrate the same to customer Managing a team of 10 and transforming 2 under performer to good performer Cruise System – Air Canada, Mumbai Duration: 6 Months Role: Developer Environment: IBM 3270/3090, MVS/XA, COBOL, JCL, IMS, Endevor The CRUSIE system is used for tracking and scheduling pilots and cabin personals consists of two systems. The first one, Flight-ops supports pilots tracking and scheduling and has been in use since 1980’s. The second one In-flight supports cabin personals planning, scheduling and tracking and around 12 years old. The data is feed into the system in real time manner and various reports are generated for the users. The scope of this project covers the services of providing Maintenance support, Enhancements, resolution of trouble reports (TR) for production, Addressing Requests for Services (RFS) from CRUISE end users. Involved in Analysis and Conversion Debugging, Quality Control and Testing Modification of Programs, copybooks, JCL’s, procedures as per the Requirement and Specification document Testing of programs, JCL’s as per the guidelines provided by client Involved actively in determining the process improvement. Air Canada Integration, Air Canada, Mumbai Duration: 6 Months Role: Developer Environment: IBM 3270/3090, MVS/XA, COBOL, JCL, IMS, Endevor Air Canada and Canadian Airlines merged together. As a result of this, system which was maintaining Air Canada data needs to cater for the Canadian Airlines. Air Canada has six bases at Halifax, Montreal, Toronto, Winnipeg, Calgary and Vancouver and Canadian Airlines has three bases at Montreal, Vancouver and Edmonton. Two bases for the two airlines are common. The aim of the project was to modify the programs of Air Canada so that it can cater for all the bases including Edmonton and the databases for Air Canada and Canadian Airlines. Modification of Programs, COPYBOOKS, JCL’s, Procedures as per the Requirement and Specification document. Testing of programs, JCL’s as per the guidelines provided by client. Involved actively in determining the process improvement. Horizontal Portal, Aptech India Limited, Mumbai Duration: 8 Months Role: Developer Environment: HTML, ASP 2.0, JavaScript, VBScript, Internet Information Server, SQL-Server, Internet Explorer 4.0 and above, Netscape Communicator 4.6 and above, Microsoft Visual Interdev 6.0, Pentium – III. www.TringTring.com was executed for Hexaware Technologies Ltd. in co-ordination with Nexxt-Gen. The features/modules include Registration, Personals, Quiz contests, E-mail, Search engine, Graffiti boards, General poll, Cricket, etc. Was responsible for Customer requirement study, preparation of Functional Specification, Program specification, Coding and Integration Testing of Registration and Personals area of the Portal. The work involved creating of various HTML and ASP pages with client side validations using JavaScript and VBScript on server side and creating CSS files. Was also responsible for customization of third party chat server. Analysis, Designing and Functional Specification. Unit Testing and Integrated testing. Conformance to the quality procedures of the organization. Airline System (Y2K Conversion) Air Canada, Mumbai Duration: 8 Months Role: Developer Environment: IBM 3270/3090, MVS/XA.COBOL, CICS, DB2, JCL, IMS, Endevor, Xpediter, ISPF / TSO, SystemVision 2000, WITT, Hourglass. Air Canada is one of the leading airlines of the world. The objective of the project was to perform Y2K (Year 2000) related changes to the impacted application system of Air Canada. The scope of the project included running System Vision 2000 (Impact Analysis Tool), Detailed Analysis of Date Impact, Retrieval from Endevor, Conversion, Testing, Debugging of both online and batch programs. The tested Programs were again restored to Endevor. Involved in Analysis and Conversion, Debugging, Quality Control and Testing.