Amr Farag CV
- 1. PERSONAL INFORMATION: Marital Status: Married Nationality: Egyptian Date Of Birth: January 15th , 1982 Place Of Birth: Cairo Military Status: Exempted EDUCATION: Oct. 2016 Certified International Trade Finance (CITF) The London Institute of Banking & Finance Sep. 2014 Credit Course Egyptian Banking Institute ( EBI ) May 2011 MBA in Financial Management Arab Academy for Banking and Financial Services. 1999-2004 BSC in Accounting, Section Major: Accounting Graduation Degree: Good Cairo University , Faculty of Commerce , English LANGUAGE SKILLS: Arabic: Mother Tongue. English: Fluent Amr Farag Hassan Mohamed 20 R Zahraa El Maadi, Maadi, Cairo, Egypt. Tel: 002 02 273 222 40 Mobile: 002 012 233 56 807 E-mail: amrfarag44@yahoo.com
- 2. OTHER SKILLS: Excellent in communication and negotiation skills and ability to develop opportunities through formal and personal contacts Strong track records in achieving impressive sales growth and increasing market share EXPERIENCE: Jan 2016 – Present HSBC – Global Trade and Receivable Finance Head of GTRF Client Services • Managing daily operations of GTRF clients • Deliver on the Client Service model by coordinating the transition from a reactive to a proactive service proposition • Provide creative yet practical Trade /Guarantees solutions to various customer groups • Provide team leadership to the effective and efficient delivery of quality Trade service support functions through telephone/email • Ensure client satisfaction by directing Assistant Managers and Client Service Officers to render consistently excellent client service • Manage operating systems and processes to ensure optimal service availability • Develop and motivate a technically proficient, knowledgeable, positive and self- initiating team • Maintain ongoing business and maximise GTRF revenue by assisting client management/sales with cross-selling • Implementing service indicators, managing personnel and overseeing compliance and regulatory requirements. • Minimize customer complaints and manage customer expectations. April 2014 - Jan 2016 HSBC- global Trade and Receivable Finance Business Development Manager- Global Trade & Receivable Finance • Responsible for the overall relation with identified corporate clients portfolio with regards their trade business • Responsible for growing , maintaining and stream lining trade business for the designated client portfolio • Generating new revenue streams by actively identifying new customers , this includes pricing and structuring of trade financing facilities • To generate sales leads by interacting with Relationship Managers in the Bank and
- 3. within the wider business community. • Generating sales through New To Bank or New to Trade clients. Finds and assess an opportunity within the marketplace. • To fulfill sales leads and gain commitment from new customers in support of introducers. • To structure and recommend new transactions that meets the product proposition and credit guidelines for Receivable Finance products and are deliverable. • To ensure our product proposition continues to meet client needs and we have satisfied clients. • To maintain existing clients through inbound and proactive contact to ensure our product proposition continues to meet their needs. • To identify cross sale opportunities for the Bank and retention risks. • To undertake new business and review audits at customer premises to manage risk and ensure we can deliver our proposition alongside the customer’s operation. • To manage risks using other tools such as statistical analysis and scrutiny of sales ledger information. • To work with colleagues in Receivable Finance Department plus Credit risk and relationship managers to ensure we deliver our proposition and manage risk. • Solving complex existing relationships together with Relationship Managers. Aug 2008 - Apr 2014 HSBC- Supervisor Payment & Cash Management Business Development Manager- Global Trade & Receivable Finance • Cash Management portfolio in Egypt. Introduce a new local products in the Egyptian Market in additional to enhance, modify our existing products. Apply the recent regulatory and internal. Planning mechanism with relationship managers on a periodical events in order to plan for existing and potential opportunities with existing and prospective market segments. Applying related internal controls and audit respects along with best practice and regulatory standards • Responsible for selling payments and receivables solutions to corporate clients in addition to electronic channels and solutions. In the product development field, I was managing the internet trade services products, handling the testing with the regional products team and all other related stock holders in additional to the launching and marketing campaign • Implement large global transaction banking / cash management solutions for large local Customers and Government and Financial Institution relationships across HSBC’s branch network • Responsible for Internet Trade Services “ITS” activation and training for corporate customers and support ITS sales team with all related monthly reports regarding Active clients, Transacting clients, Volumes and revenues for each client. Acts as a consultant to corporate clients and technical implementation colleagues for complex technical and business issues • Selling large, complex domestic and regional cash management products to corporate customers Develop new products comprising the product background, description, high level business case and go to market plan
- 4. • Assist in Business Development by developing new products and testing them and marketing them • Acting like a consultant for corporate clients in terms of payments,Collections, accounts and liquidity management • Responsible for developing, testing and selling integrated payments and receivables delivery e-channels like HSBCnet, HSBC H2H and SWIFT net. • Responsible for processing all the Electronic Banking Division’s (EBD) operations to provide a reliable, accurate, secure and cost effective service to customers • Handling the above tasks, co-heading leader responsibilities for the sales force in the Egypt market. Such responsibilities needs engagement with the relationship branches managers and other stake holders internally and externally. My main task in that post is to increase wallet share in addition to grab new business from our existing clients. • May 2005 – Aug 2008 HSBC- Trade Servide & Supply Chain Management Business Development Manager- Global Trade & Receivable Finance • HSBC is a Multinational Banking Institution, which got more than one branch in Egypt as well as numerous bank all over the world. The department is responsible for handling all import and export detailed transaction such as Issuance, Amendment, Negotiations, and Payments for the Import and Export L/Cs. Also Inward / Outward bills for collection. • Preparing operational duties to import section such as opening DC's negotiation, amendments and settlement of documentary credit. • HIE Co-coordinator, handling HIE problems and system related issues and follow-up. • Open the LC’s, preparing appropriate SWIFT MSG • Proceed with all D/C amendment requests and customer inquiries. • Check the shipping documents that we receive from the correspondent bank against the DC terms and conditions • Issue shipping guarantees / endorsement of shipping documents. • Single contact point for prime customers (very sensitive A/Cs i.e. GSO and Relation Dept.) • Semi –annual balancing for all import accounts. Physical checking for outstanding DC’s, BR’s, DPB’s and all relative MDC’s when required. • Any other duties that might be assigned by superior. • Handling all administrative work i.e. filing, registering ….etc handling all import D/C’S related to USAID and preparation / of all USAID related reports Training and courses attended: • Many training courses and workshops related to the following topics during the period from 2005 till date:
- 5. - Managerial Skills - At our best modules - Feedback Techniques - Supervision Skills - Leaders in Action Workshop - Wellness Inventory Workshop - Time & Stress Management - Communications Skills - Selling Pitch and Presentation Techniques - Negotiation Skills - Selling In Teams - Introduction to Global Trade and Receivables finance - Financing International Trade . (FIT) HOBBIES AND SPORTS: Travel, Tourism, Reading, Listing Music and Social Activities Swimming, Playing VolleyBall and FootBall COMPUTER SKILLS: A very well knowledge of: Windows 95/98/Me/XP Microsoft Office Package Internet Browsing Web Developing REFRENCES: All References and Certificates are available upon request
- 6. - Managerial Skills - At our best modules - Feedback Techniques - Supervision Skills - Leaders in Action Workshop - Wellness Inventory Workshop - Time & Stress Management - Communications Skills - Selling Pitch and Presentation Techniques - Negotiation Skills - Selling In Teams - Introduction to Global Trade and Receivables finance - Financing International Trade . (FIT) HOBBIES AND SPORTS: Travel, Tourism, Reading, Listing Music and Social Activities Swimming, Playing VolleyBall and FootBall COMPUTER SKILLS: A very well knowledge of: Windows 95/98/Me/XP Microsoft Office Package Internet Browsing Web Developing REFRENCES: All References and Certificates are available upon request