AmyStackResume
- 1. Amy R. Stack 1704 Prince Court Naperville, IL 60563 arstack@wowway.com Mobile: (708) 912-9803 PROFESSIONAL SUMMARY Results oriented RN Manager of 45 bed Level 1 trauma center focused on improving processes to meet and exceed the expectations of patients presenting for acute care. Adept in engaging staff and ancillary departments to identify opportunities, develop creative processes, and implement change to improve the patient experience and throughput. Regularly compile data, results, and feedback from team daily and distribute to foster engagement, transparency, and continually identify opportunities for further improvement. EXPERIENCE Advocate Condell Medical Center – Libertyville, IL 2015 – present Manager, Emergency Department Driving positive outcomes by leading team of more than 100 associates to deliver safe, quality care to 60,000 patients seeking acute care annually Promote team engagement in a rapid changing healthcare environment Analyze Key Result Indicators and identify opportunities for improvement Collectively develop processes to achieve goals and results that improve efficiency and positively reflect on the patient experience. Critically evaluating fiscal indicators and implementing cost reduction strategies Redesigned processes to significantly reduce Door to Provider time from 40 minutes to 17 minutes and Length of Stay from 224 minutes to 172 minutes Advocate Condell Medical Center Libertyville, IL 2013-2015 Manager, Immediate Care Centers Lead multiple site operations and care delivery for 3 Immediate Care Centers Improved patient satisfaction scores by improving throughput processes Minimized wasteful spending while managing budgets for each Immediate Care Center Organized efficient staffing to meet and exceed standards established by the organization Provide staff with education, mentoring, and coaching to excel in their roles Advocate Christ Medical Center Oak Lawn, IL 2010-2013 Assistant Clinical Manager, Emergency Department Front Line Leader for staff Participated in several performance improvement projects that resulted in improved patient satisfaction scores and throughput Co-authored, submitted the nomination, and successfully achieved designation of the Best Nursing Team in the Midwest in 2011 Developed and led the Parades and Celebrations committee to enhance and improve associate satisfaction Continuously monitor staffing and volume and implement low census when applicable Advocate Christ Medical Center Oak Lawn, IL 2008-2010 Registered Nurse, Emergency Department Provide care for patients suffering from trauma, acute chest pain, respiratory failure/complaints, psychiatric illnesses, drug overdoses, acute alcohol ingestion, and gastrointestinal bleeds Prepare patients for surgical and radiological procedures, initiate and maintain intravenous therapy, operate 12-lead EKG
- 2. Provena St. Joseph Hospital Elgin, IL 2007-2008 Registered Nurse, Emergency Department Advocate Good Samaritan Hospital/Lemont Walk In Center 2003-2008 Unit Secretary Unit Secretary in Emergency Department responsible for entering physician orders for patients seeking care in the E.D. Retain open communication with ancillary departments in order to have patient procedures completed efficiently Advocate Christ Medical Center 1995-2003 Unit Secretary/Supervisor Registration Department Responsible for processing all tests for E.R. patients in a high volume Emergency Department Maintained open communication with OR, blood bank, and other various ancillary departments in order to allow them preparation for emergencies Collect and verify insurance coverage for patients seeking care in Emergency Department Prudential Insurance Company Chicago, IL 1985-1995 Secretary CERTIFICATIONS Registered Professional Nurse (IL) Certified Emergency Nurse (CEN) August 2012 Current ACLS, ECRN, CPR EDUCATION Loyola University, Chicago, IL Bachelor of Science in Nursing 2014 Waubonsee Community College, Sugar Grove, IL Associate Degree in Applied Science, May 2007 References available upon request