An action plan for Knowledge Management

Culture
ProcessTechnology
Leadership

1. Audit through online survey and team interviews
2. Consolidate the results by department and compare
with other business units
3. The low score departments have to improve while the
high score dpt have to share their best practices.

A leader is someone who demonstrates what’s posible.

Natural Knowledge Champions emerge
organically, and they are crucial in supporting
the knowledge programs in the organization.
It is important to identify them based on their
behavior and then encourage a more
prominent role.

The subject-matter expert (SME) are
authority in a particular area. They have the
duty to engage in mentoring and coaching
others about technical subject with real-world
examples, best practices, and tricks of the
trade. They are the go-to resource who helps
resolve complex issues.

KNOWLEDGE
CHAMPIONS
1. Write the champion
guide
2. Open Space session with
the future champions
3. Socialize their scope
within their dpt.
SUBJECT
MATTER EXPERT
1. Elaborate skill matrix
2. Identify the experts
3. Develop internal
training program

Culture eats strategy for breakfast

The single biggest problem in communication
is the illusion that it has taken place
George Bernard Show

You can do what I cannot do.
I can do what you cannot do.
Together we can do great things.
Mother Teresa

Gamification is the use of game mechanics
and design techniques in non-game contexts to
improve knowledge management.
It works by making technology more engaging, by
encouraging behaviors, by showing a path to mastery, and
by taking advantage of humans' psychological
predisposition to engage in gaming.

COMMUNICATION
1. Set internal newsletter
2. Share latest news from
each team
3. Invite for regular
contribution
COLLABORATION
1. Plan a monday meeting to
share weekly objectives
2. Plan punctual learning
session
3. Explore new ways of
working through world café
session

GAMIFICATION
1. Choose rewards
2. Select game mechanics
3. Build a company collaborator framework
4. Decide whether in-house or external implementation
5. Implement analytics program

Quality is not an act, it is an habit

Positive Deviance is based on the observation
that in every community there are certain
individuals or groups whose uncommon
behaviors and strategies enable them to find
better solutions to problems than their peers,
while having access to the same resources and
facing similar or worse challenges.

A group of MBA students are dining with a retired celebrity CEO. One asks him,
“What distinguishes a successful executive?”
 The CEO ponders the question for 10 seconds and answers, “Two words: Good
decisions.”
 The student isn’t satisfied and says, “But what does it take to make good
decisions?”
 The CEO furrows his brow and 20 seconds later replies, “One word: Experience.”
 The student is exasperated at this point and blurts out, “Okay, but what’s it take
to get experience?”
 The CEO frowns and thinks for 30 excruciating seconds. Finally, he replies, “Two
words: Bad decisions.”

If you think of standardization as the best you
know today, but which is to be improved
tomorrow, you get somewhere.
Henry Ford

POSITIVE
DEVIANCE
Implement community
of practice (CoP)
Implement community
of interest (CoI)
LEARNING
FROM FAILURE
Implement After Action
Review (AAR) and Before
Action Review (BAR)
Implement Retrospect &
Feedback SOP

STANDARDIZATION
Implement SOP for every KM initiative cited supra
to determine periodicity, accesibility, formats, and
responsibility
Develop a how to manual per department valid for
every business unit

TECHNOLOGY MAKES THE WORLD A
NEW PLACE

Document Management
System
Createcorporate taxonomy
Implement the DMS
Provide training for new
users
Learning Management
System
Chose e-learning platform
Integrate gamification
Encourage collaboration
through WIKI

INFORMATION
COLLECTION
 List interesting RSS feeds and
add news in internal newsletter
 Choose appropriate content
agregator and integrate them to
corporate portal
 Develop internal social
bookmarking with portal
integration
 Subscribe to industry review
EMAIL DETOX
 Integrate instant messaging
for internal communication
 Start with a pilot team for a
first try
 Integrate it with DMS and e-
mail
 Integrate to internal social
media and corporate calendar

CHANGE
MANAGEMENT
 Write a change management guide
for senior management and KM
teams
 Socialize the guide in small groups
 Design corporate policies for
communication, training and
rewards
PRODUCTIVITY
HACKING
 Implement Getting Things Done
policies
 Propose crowdsourcing to decorate
office with productivity quotes etc.
 Write a productivity hacking guide to
share with employees

An action plan for Knowledge Management

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