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International Journal of Trend in Scientific Research and Development (IJTSRD)
Volume 5 Issue 3, March-April 2021 Available Online: www.ijtsrd.com e-ISSN: 2456 – 6470
@ IJTSRD | Unique Paper ID – IJTSRD39921 | Volume – 5 | Issue – 3 | March-April 2021 Page 632
An Empirical Study on Quality Management
Practices Related to Hatsun Products
Saravanan. S1, Menaka. G2
1Assistant Professor, 2Scholar,
1,2Department of Management Studies, Anna University (BIT Campus), Tiruchirappalli, Tamil Nadu, India
ABSTRACT
The objective of this paper is to review the client perception on Total Quality
Management (TQM) and structure performance. Total Quality Management
(TQM) plays a vital role within the Hatsun Agro product trade in rising the
productivityand quality of milk product.Thispaperseekstoconductastudyto
judge the variables of Total Quality Management within the Hatsun Agro
product sector. an intensive literature survey indicates that there are a unit
some vital TQM variables like Quality Culture, worker Focus, and Operations
Focus as well as Continuous Improvement, client Focus and Competitive
Management ways. The study has provided Associate in nursing integrated
framework on the variables that are vital to think about for rising quality
management within the Hatsun Agro product ltd.
KEYWORDS: Total Quality Management, Total Quality Management practices,
Organizational Performance
How to cite this paper: Saravanan. S |
Menaka. G "An Empirical Study on Quality
Management Practices Related to Hatsun
Products" Published
in International
Journal of Trend in
Scientific Research
and Development
(ijtsrd), ISSN: 2456-
6470, Volume-5 |
Issue-3, April 2021,
pp.632-634, URL:
www.ijtsrd.com/papers/ijtsrd39921.pdf
Copyright © 2021 by author(s) and
International Journal ofTrendinScientific
Research and Development Journal. This
is an Open Access article distributed
under the terms of
the Creative
CommonsAttribution
License (CC BY 4.0)
(http://creativecommons.org/licenses/by/4.0)
INTRODUCTION
Quality management practices are completely represented
and similarities between practices are discerned. During a
massive set of articles, we tend to initial outlined an
inventory of all the practices instructed. Then we tend to
took every apply, one at a time, analyzing it and asking
ourselves if it absolutely was completely different orsuchas
the antecedently analyzed practices. The 10 following
practices resulted during this process: high management
commitment and support, quality organization, worker
coaching, worker participation, quality management of
suppliers, client focus, continuous support, quality system
improvement, info and analysis, and also the use of applied
math quality techniques.The farmtradenowadaysismoving
towards delivery innovation in farm product with a selected
specialize in added product, which provides the corporate
huge scope to venture into added product like custards,
desserts, puddings, sauces, mousse stirred food andnectars.
Increasing demand for branded and preplaced farmproduct
is additionally increasing, significantly in urban centers,
because the population withhigherincomeandlargerhealth
awareness will definitely select quality farm product which
will have a positive impact on the line of products of the
corporate.
REVIEW OF LITERATURE
1. "A Literature Review on Quality Management
Practices”, International Journal of Science &
EngineeringDevelopmentResearch(www.ijrti.org),and
ISSN: 2455-2631, Vol.6, Issue 3, page no.145 - 149,
March-2021.
2. M.N.Qureshi, Faisal Talib, and Zillur Rahman For milk
products, a Pareto study of total quality control
variables that are crucial to performance. Volume 4 of
the International Journal of Quality Research was
published in 2016.
3. TQM Implementation and its Effect on Organizational
Efficiency in Developing Countries: A Case Study in
Libya, FuziAbusa, PhD Dissertation. The University of
Wollongong wrote this article in 2017.
4. Critical Success Factors of Complete Quality Control in
Milk Products, Neha Kalra Annoppant, Vol. 2, no. 8,
2017, International Journal of Economy, Management,
and Social Sciences.
5. Dara Schniederjans and Marc Schniederjans , Fresh
Perspectives on a SystemicContingencyProcess.Quality
Control and Creativity. Vol.1, no.2,International Journal
of Quality Innovation, 2017.
6. Amul, An Experiment in Rural Economic Development;
2015 edition, Singh S.P. Kelley L. Paul.
7. Raj Kumar and Mamta Patel., A Literature Review on
TQM Implementation in Milk Products Using the PDCA
Method. No. 2, issue 6, 2018. International Journal of
Research in Technical Studies.
IJTSRD39921
International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
@ IJTSRD | Unique Paper ID – IJTSRD39921 | Volume – 5 | Issue – 3 | March-April 2021 Page 633
8. Complete Quality Control in Jordan's Top Rank of Milk
Products Mujbil Al-Marsumi Jordan Journal of
Mechanical and Industrial Engineering, Volume 3,
Number 1, January 2019.
9. Amul and Anand Pattern of Milk Cooperatives, Taimni
K.K (2019).
10. Ahire (2019) Big vs. Small Business QualityControl The
Journal of Small Business Management is a publication
devoted to the management of small businesses.
11. J.H., Kirk, (May-June 2020). TQM is beingused bydairies
to enhance milk consistency and food safety. Vol.53,No.
3 (California Agriculture).
12. Satbir Singh, Euan Fleming and Tim Coelli (2002)
analyze the impact of the liberalization policy on
cooperative dairy plants in India in their paper
"Efficiency and Productivity Analysis of TQM in
Cooperative Dairy Plants in Haryana and Punjab States
of India."
13. Quality without Tears, by Philip Bayard Crosby, was
published in 1984, Quality control methods and
management theory.
14. Zairi (1998) provided a comprehensive tool for
organizations to undergo a two-stage external and
internal benchmarking exercise, and stressedtheroleof
leadership for implementing continuous improvement.
15. Total Quality Management: Key Principles and Case
Studies, D.R. Kiran (2016).
OBJECTIVES
1. To study the socio economic profile of the employees.
2. To study the perception on Quality related milk
products.
3. To study the relationship between perception and socio
economic profile.
METHODOLOGY
Primary and secondary methods were used for data
collection for the purpose of this analysis. From a formal
questionnaire and personal interview, the primarydata was
obtained. Business blogs, newspapers, textbooks and other
publications were obtained with the secondary data.
FRAMEWORK
DISCUSSION AND CONCLUSION
This paper is submitted by key focus of this study was the
introduction of the TQM for Hatsun merchandise, that plays
a crucial role within the economic and social development
method. However, this sector has to follow the instance of
productive organizations worldwide and improve its
structure Performance so as to contend with success in a
very world market. Implementation of TQM Hatsun Agro
product ltd has been shown to be necessary for its survival
and development. Hatsun products should thus take action
on numerous parts associated with worker focus, like
coaching and development, workerparticipationandreward
management, so as to enhance worker morale and to create
them a lot of committed to their work.
Reference
[1] Crosby, P. B., Quality without Tears,McGrawHill,New
York, 1984.
[2] Crosby, P. B., completeness: Quality for 21 century,
Dutton Publisher, New York, 1992.
[3] Dara Schniederjans and Marc Schniederjans. Quality
Management and Innovation: New Insights on a
Structural Contingency Framework. International
Journal of Quality Innovation, vol. 1, no. 2, 2015.
[4] Easton, G. S. and Jarrel, SL., The effect of total quality
management on corporate performance:anempirical
investigation, Journal of Business, Vol. 71, 1988
[5] Faisal Talib, ZillurRahman and M. N. Qureshi. Pareto
Analysis of Total Quality ManagementFactorsCritical
to Success for Service Industries. International
Journal of Quality Research, vol. 4, 2010.
[6] FuziAbusa. TQM Implementation and its Impact on
Organizational PerformanceinDevelopingCountries:
A Case Study in Libya. PhD Thesis. University of
Wollongong, 2011.
[7] Singh S. P., Kelley L. Paul; Amul: An Experiment in
Rural Economic Development; 2015 edition.
[8] NehaKalraAnnoppant. Critical Success Factors of
Total Quality Management in the milk products.
International Journal of Economy, Management and
Social Sciences. Vol. 2, no. 8, 2017.
Quality Management Practices
Socioeconomic profile
Occupation
Income
Education
Relationship
Expectation
Life skills
Sustaining
Customer Perception
Quality
Product Quality Service Quality
Leadership
Employee involvement
Customer focus
Strategic planning
Process management
Supplier relations
Information analysis
International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
@ IJTSRD | Unique Paper ID – IJTSRD39921 | Volume – 5 | Issue – 3 | March-April 2021 Page 634
[9] Mamta Patel and Raj Kumar. TQM Implementation
through PDCA Approach in Milk Products - A
Literature Survey. International Journal of Research
in Technological Studies. Vol. 2, issue. 6, 2018.
[10] DaraSchniederjans and Marc Schniederjans. Quality
Management and Innovation: New Insights on a
Structural Contingency Framework. International
Journal of Quality Innovation, vol. 1, no. 2, 2017.
[11] Ahire (2019) Quality Management in Large vs. Small
Firms. Journal of small business management.Hire et.
al. (2019).
[12] J. H. Kirk, (May-June 2020). Dairies adopt TQM to
improve milk quality and food safety. California
agriculture, Vol. 53, No. 3. J. H Kirk et. al. (2020).
[13] "A Literature Review on Quality Management
Practices”, International Journal of Science &
Engineering Development Research (www. ijrti.org),
and ISSN: 2455-2631, Vol. 6, Issue 3, page no. 145 -
149, March-2021.

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An Empirical Study on Quality Management Practices Related to Hatsun Products

  • 1. International Journal of Trend in Scientific Research and Development (IJTSRD) Volume 5 Issue 3, March-April 2021 Available Online: www.ijtsrd.com e-ISSN: 2456 – 6470 @ IJTSRD | Unique Paper ID – IJTSRD39921 | Volume – 5 | Issue – 3 | March-April 2021 Page 632 An Empirical Study on Quality Management Practices Related to Hatsun Products Saravanan. S1, Menaka. G2 1Assistant Professor, 2Scholar, 1,2Department of Management Studies, Anna University (BIT Campus), Tiruchirappalli, Tamil Nadu, India ABSTRACT The objective of this paper is to review the client perception on Total Quality Management (TQM) and structure performance. Total Quality Management (TQM) plays a vital role within the Hatsun Agro product trade in rising the productivityand quality of milk product.Thispaperseekstoconductastudyto judge the variables of Total Quality Management within the Hatsun Agro product sector. an intensive literature survey indicates that there are a unit some vital TQM variables like Quality Culture, worker Focus, and Operations Focus as well as Continuous Improvement, client Focus and Competitive Management ways. The study has provided Associate in nursing integrated framework on the variables that are vital to think about for rising quality management within the Hatsun Agro product ltd. KEYWORDS: Total Quality Management, Total Quality Management practices, Organizational Performance How to cite this paper: Saravanan. S | Menaka. G "An Empirical Study on Quality Management Practices Related to Hatsun Products" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456- 6470, Volume-5 | Issue-3, April 2021, pp.632-634, URL: www.ijtsrd.com/papers/ijtsrd39921.pdf Copyright © 2021 by author(s) and International Journal ofTrendinScientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative CommonsAttribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0) INTRODUCTION Quality management practices are completely represented and similarities between practices are discerned. During a massive set of articles, we tend to initial outlined an inventory of all the practices instructed. Then we tend to took every apply, one at a time, analyzing it and asking ourselves if it absolutely was completely different orsuchas the antecedently analyzed practices. The 10 following practices resulted during this process: high management commitment and support, quality organization, worker coaching, worker participation, quality management of suppliers, client focus, continuous support, quality system improvement, info and analysis, and also the use of applied math quality techniques.The farmtradenowadaysismoving towards delivery innovation in farm product with a selected specialize in added product, which provides the corporate huge scope to venture into added product like custards, desserts, puddings, sauces, mousse stirred food andnectars. Increasing demand for branded and preplaced farmproduct is additionally increasing, significantly in urban centers, because the population withhigherincomeandlargerhealth awareness will definitely select quality farm product which will have a positive impact on the line of products of the corporate. REVIEW OF LITERATURE 1. "A Literature Review on Quality Management Practices”, International Journal of Science & EngineeringDevelopmentResearch(www.ijrti.org),and ISSN: 2455-2631, Vol.6, Issue 3, page no.145 - 149, March-2021. 2. M.N.Qureshi, Faisal Talib, and Zillur Rahman For milk products, a Pareto study of total quality control variables that are crucial to performance. Volume 4 of the International Journal of Quality Research was published in 2016. 3. TQM Implementation and its Effect on Organizational Efficiency in Developing Countries: A Case Study in Libya, FuziAbusa, PhD Dissertation. The University of Wollongong wrote this article in 2017. 4. Critical Success Factors of Complete Quality Control in Milk Products, Neha Kalra Annoppant, Vol. 2, no. 8, 2017, International Journal of Economy, Management, and Social Sciences. 5. Dara Schniederjans and Marc Schniederjans , Fresh Perspectives on a SystemicContingencyProcess.Quality Control and Creativity. Vol.1, no.2,International Journal of Quality Innovation, 2017. 6. Amul, An Experiment in Rural Economic Development; 2015 edition, Singh S.P. Kelley L. Paul. 7. Raj Kumar and Mamta Patel., A Literature Review on TQM Implementation in Milk Products Using the PDCA Method. No. 2, issue 6, 2018. International Journal of Research in Technical Studies. IJTSRD39921
  • 2. International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470 @ IJTSRD | Unique Paper ID – IJTSRD39921 | Volume – 5 | Issue – 3 | March-April 2021 Page 633 8. Complete Quality Control in Jordan's Top Rank of Milk Products Mujbil Al-Marsumi Jordan Journal of Mechanical and Industrial Engineering, Volume 3, Number 1, January 2019. 9. Amul and Anand Pattern of Milk Cooperatives, Taimni K.K (2019). 10. Ahire (2019) Big vs. Small Business QualityControl The Journal of Small Business Management is a publication devoted to the management of small businesses. 11. J.H., Kirk, (May-June 2020). TQM is beingused bydairies to enhance milk consistency and food safety. Vol.53,No. 3 (California Agriculture). 12. Satbir Singh, Euan Fleming and Tim Coelli (2002) analyze the impact of the liberalization policy on cooperative dairy plants in India in their paper "Efficiency and Productivity Analysis of TQM in Cooperative Dairy Plants in Haryana and Punjab States of India." 13. Quality without Tears, by Philip Bayard Crosby, was published in 1984, Quality control methods and management theory. 14. Zairi (1998) provided a comprehensive tool for organizations to undergo a two-stage external and internal benchmarking exercise, and stressedtheroleof leadership for implementing continuous improvement. 15. Total Quality Management: Key Principles and Case Studies, D.R. Kiran (2016). OBJECTIVES 1. To study the socio economic profile of the employees. 2. To study the perception on Quality related milk products. 3. To study the relationship between perception and socio economic profile. METHODOLOGY Primary and secondary methods were used for data collection for the purpose of this analysis. From a formal questionnaire and personal interview, the primarydata was obtained. Business blogs, newspapers, textbooks and other publications were obtained with the secondary data. FRAMEWORK DISCUSSION AND CONCLUSION This paper is submitted by key focus of this study was the introduction of the TQM for Hatsun merchandise, that plays a crucial role within the economic and social development method. However, this sector has to follow the instance of productive organizations worldwide and improve its structure Performance so as to contend with success in a very world market. Implementation of TQM Hatsun Agro product ltd has been shown to be necessary for its survival and development. Hatsun products should thus take action on numerous parts associated with worker focus, like coaching and development, workerparticipationandreward management, so as to enhance worker morale and to create them a lot of committed to their work. Reference [1] Crosby, P. B., Quality without Tears,McGrawHill,New York, 1984. [2] Crosby, P. B., completeness: Quality for 21 century, Dutton Publisher, New York, 1992. [3] Dara Schniederjans and Marc Schniederjans. Quality Management and Innovation: New Insights on a Structural Contingency Framework. International Journal of Quality Innovation, vol. 1, no. 2, 2015. [4] Easton, G. S. and Jarrel, SL., The effect of total quality management on corporate performance:anempirical investigation, Journal of Business, Vol. 71, 1988 [5] Faisal Talib, ZillurRahman and M. N. Qureshi. Pareto Analysis of Total Quality ManagementFactorsCritical to Success for Service Industries. International Journal of Quality Research, vol. 4, 2010. [6] FuziAbusa. TQM Implementation and its Impact on Organizational PerformanceinDevelopingCountries: A Case Study in Libya. PhD Thesis. University of Wollongong, 2011. [7] Singh S. P., Kelley L. Paul; Amul: An Experiment in Rural Economic Development; 2015 edition. [8] NehaKalraAnnoppant. Critical Success Factors of Total Quality Management in the milk products. International Journal of Economy, Management and Social Sciences. Vol. 2, no. 8, 2017. Quality Management Practices Socioeconomic profile Occupation Income Education Relationship Expectation Life skills Sustaining Customer Perception Quality Product Quality Service Quality Leadership Employee involvement Customer focus Strategic planning Process management Supplier relations Information analysis
  • 3. International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470 @ IJTSRD | Unique Paper ID – IJTSRD39921 | Volume – 5 | Issue – 3 | March-April 2021 Page 634 [9] Mamta Patel and Raj Kumar. TQM Implementation through PDCA Approach in Milk Products - A Literature Survey. International Journal of Research in Technological Studies. Vol. 2, issue. 6, 2018. [10] DaraSchniederjans and Marc Schniederjans. Quality Management and Innovation: New Insights on a Structural Contingency Framework. International Journal of Quality Innovation, vol. 1, no. 2, 2017. [11] Ahire (2019) Quality Management in Large vs. Small Firms. Journal of small business management.Hire et. al. (2019). [12] J. H. Kirk, (May-June 2020). Dairies adopt TQM to improve milk quality and food safety. California agriculture, Vol. 53, No. 3. J. H Kirk et. al. (2020). [13] "A Literature Review on Quality Management Practices”, International Journal of Science & Engineering Development Research (www. ijrti.org), and ISSN: 2455-2631, Vol. 6, Issue 3, page no. 145 - 149, March-2021.