An introduction to ergonomics for mobile UX (Ux in the City)

Editor's Notes

• #2: I’m going to be introducing you to ergonomics More specifically ergonomics in terms of designing touch interfaces for mobile devices I’m going to be talking about how we hold and interact our mobile devices And how you can use this information to create ergonomically sound mobile designs
• #4: So what is Ergonomics? This is what Wikipedia has to say It’s the study of designing equipment and devices that fit the human body, rather than the other way around You probably associate the term with desk set-ups and physical things
• #5: I like to think about ergonomics as the art of designing things that fit the human body, rather than the other way around
• #6: So why is ergonomics important? This is my cutlery draw at home And this is always the last fork left in the draw. Why? Because it’s horribly uncomfortable to use I’m always reminded of this fork when I think about the importance of ergonomics because good design is not just about creating things that are useful, usable and beautiful, but comfortable too
• #7: Ergonomics is important for a lot of things, from desk set-up, to designing dashboards and jet fighters But it’s never really been a consideration when it comes to designing digital interfaces The ergonomics has always been someone else’s job, or simply wasn’t considered at all In the very early days of punch cards and then terminals input was very limited The user had to work around the computer, not the other way around
• #8: Then came the personal computer revolution But input was still almost exclusively through a keyword
• #9: The original Mac was the first mainstream personal computer with a mouse Of course the mouse has been around since the 1960s, but it was the Mac that brought it into the mainstream Suddenly the interface wasn’t just about a keyboard, but a mouse as well But computers were still something we sat down to use at a desk And ergonomics was still something that related to the keyboard, the mouse, and the desk set-up
• #10: Then came more portable computers like the Palm PDA These came with a stylus as we were still very attached to our mouse like interactions Ergonomics certainly came into play but as a stylus was used interaction was still quite predictable
• #11: Then everything changed when the iPhone came about in 2007 Of course the iPhone wasn’t the first Smartphone, or the first touchscreen phone But arguably more than anything else it popularised the full screen touch interface that pretty much every Smartphone and Tablet now utilises Now designers had to really think about designing for these things (hold up hands and fingers)
• #12: And physical touch interfaces are now everywhere, from smart watches to touch enabled laptops Ergonomics has now become a very key consideration for interface design Not just creating interfaces that are usable and beautiful, but comfortable to use too
• #13: And in our increasingly digital world we are using mobile and touch screen devices more and more (spot the one guy not on their phone)
• #14: How many times on average do you think that someone looks at their mobile? There’s a lolly pop available for everyone that guesses correctly
• #15: According to a 2015 study at the Uni of Lincoln which logged smartphone use using an app So with mobiles being used so much, and so often it’s pretty important that interfaces are comfortable to use An interface that is not very comfortable to use is bad enough once or twice a day, times that by 10 and you have a real problem
• #16: Predominately mobile, could be tablet or even desktop
• #17: If you go out and observe people using mobile devices You find lots of different ways that people use their mobiles and tablets The beauty of mobile devices is that they’re er mobile They can be used at home, at work and out and about Someone might be using their mobile whilst waiting for a bus
• #18: Or a particular bug bear of mine while riding their bike
• #19: Or even in the bedroom Apparently 1 in 9 Americans have used their mobile during sex And as you might guess how you hold your mobile is going to differ depending on whether you’re waiting for the bus, on your bike or having a bit of rumpy pumpy
• #20: In 2013 Steven Hoober did just that and carried out over 1300 observations of people using their Smartphone He found the following three main grips One handed, two handed with fingers and two handed with thumbs Mind that this was a few years ago when mobiles were perhaps a bit smaller, so it’s likely that two handed use is now more common And how we hold a device impacts where on the screen we can comfortably touch
• #21: And even though about 90% of people are right-handed, left handed use is quite high Makes sense as people often doing something with their dominant hand e.g. holding coffee
• #22: A separate study in 2014 found that 88% of iPad use is whilst seated Usually propped up on table or holding with two hands
• #23: Unsurprisingly people will change how they hold a mobile device depending on what they’re doing And as we’ll see it also depends on the sort of device they’re using And this is tricky, because it makes it harder to predict how someone will be interacting with your mobile design But the good news is that you can make some educated guesses
• #24: Firstly that they are likely to be holding the device vertically, rather than horizontally A study a few years ago by Steven Hoober found that we use mobiles vertically about 90% of the time In a different study Hoober and Patti Shank found that tablets are used vertically about 60% of the time
• #25: So we can say that whilst orientation might change depending on task e.g. view a video or photos Usually people hold their device vertically And for this 90% of the time, how do people hold their device vertically?
• #26: These graphics show the tap areas depending on the hold Green is most comfortable to tap, unless you have exceeding large hands the red is hard to impossible to tap
• #27: And as mobile devices get larger the red area increases (show own mobile) This is probably why we’re likely to see more two handed use as mobiles get larger
• #28: You should place frequently used controls in this easy to reach area You should also place them together to avoid having to reach all over the device
• #29: We can see that Facebook do this for their mobile app For a friend the common controls are in the middle and bottom of the screen where they are relatively easy to reach
• #30: Going back to our different grips we can see that hand placement also affects what is visible on the screen For example the one hand grip obscures the bottom right of the screen
• #31: So even if we don’t know how a device is being held it’s important not to obscure important information For example, notifications or key information
• #32: Another thing you’ll see if you observe people using their mobiles Is that most of the time (70%) it’s with a thumb, not a finger
• #33: Which is not very surprising when we go back to consider the main grips used
• #34: So design for fat fingers and thumbs Because if you design a nice big touch target, then it will be easier to tap
• #35: Microsoft carried out some research to see how easy it was to tap targets of increasing sizes Unsurprisingly it’s much harder to accurately hit small targets At 3 mm up to 1 in 5 taps were missed and 1 in 30 missed at 5 mm
• #36: So your minimum should really be 44px by 44px Although if you really need to, you can get away with a narrower or shorter target You should also have at least 8px of spacing between targets (unless very large)
• #37: The bigger the touch target the better
• #38: Mail app for iPhone is a nice example of maximise tap targets and supporting big gestures Can tap anywhere in message Can also swipe to perform actions and to bring up side menu
• #39: We’ve been talking about finger and thumb sizes Anthropometry is an important part of ergonomics It’s basically the measurement of people and their body size and shape It’s used to ensure that a design fits a large percentage of the population
• #40: What you can do is design something that fits most people e.g. 95% of the population So if a design is comfortable for someone at the 97.5% and someone at the 2.5%, it should fit the rest Which is why it’s often more useful to focus on making a design comfortable for the more challenging users
• #41: For example this sort of a scenario If you can create a mobile design that can be used one handed whilst walking down the street, it should be usable for most other scenarios
• #42: Which brings me to another rule of thumb Design with challenging users and scenarios in mind e.g. mobility impared Like designing to fit 95% of the population, if you can create a design that is comfortable and usable for challenging users and scenarios, it should work well for the rest
• #43: And when we’re designing for challenging users we should consider eyesight as well as dexterity Important aspect of ergonomics is also being able to see a screen at holding distance Remember that a mobile might not always be very steady in the hand e.g. in motion
• #44: Bigger text, bigger buttons, bigger controls
• #45: Your base font should really be a minimum of 16px Your line height should be at least 200%
• #46: Is it a tap, swipe, button press?
• #47: It’s no interaction at all…
• #48: This is a great quote from Don Norman, who is one of the forefathers of usability and UX and indeed coined the UX term
• #49: You see the less interface there is, the less ergonomics you have to consider So try to keep taps and interactions to a minimum Think about things like notifications and alerts How can you utilise mobile capabilities like GPS and a camera to cut down interactions? How can you second guess the user so that they can leave their mobile device in their back pocket?
• #50: If you’re interested in this I can recommend the book – The best interface is no interface by Golden Krishna I’ll provide a link to an article about this at the end of the presentation
• #51: So you have a design You’re pretty happy with it You’ve followed good mobile UX design practice But how do you know if the ergonomics are any good?
• #52: Prototype it… For example Jeff Hawkins, one of the inventors of the Palm Pilot initially walked around with a wooden mock-up of the device to test the concept You can also of course quickly test paper prototypes, or quick mock-ups using one of the many mobile prototyping tools out there
• #53: So my penultimate and most important rule of the thumb is to test designs Try to test with a range of people, devices and scenarios Also try to test realistic scenarios and environment For a mobile device you want to get out of the usability lab for testing
• #54: Of course the only way to tell if a design works is to test it These are often referred to as field trials within ergonomics
• #55: So my penultimate and most important rule of the thumb is to test designs Try to test with a range of people, devices and scenarios Also try to test realistic scenarios and environment For a mobile device you want to get out of the usability lab for testing
• #56: So here once again are my 10 rules of thumb for good mobile UX ergonomics
• #58: If you want to find out more here are some articles I recommend I’ll keep this slide up for a while in case you want to take a photo
• #59: And this is an excellent book to read Designing for touch by Josh Clark
• #60: Thank you once again for coming along I’ll upload the slides over the next few days to both my website and to slideshare