TOCPA 2013 - Towards a Framework for Managing Knowledge Work

Editor's Notes

• #8: Traditional change is an A to B process. A is where you are now. B is a destination. B is either defined (from a methodology definition) or designed (by tailoring a framework).To get from A to B, a change agency* will guide a transition initiative to install destination B into the organization.*either an internal SEPG or external consultants
• #9: The reason is people resist change. The traditional change model would work perfectly well with silicon-based life forms because the benefits could be argued and agreed with logical. But carbon-based life forms resist change because they don't process it logically but with their sensory perception, their emotional intelligence, the older brain function Daniel Kahneman calls "system 1".
• #10: The reason is people resist change. The traditional change model would work perfectly well with silicon-based life forms because the benefits could be argued and agreed with logical. But carbon-based life forms resist change because they don't process it logically but with their sensory perception, their emotional intelligence, the older brain function Daniel Kahneman calls "system 1".
• #11: New roles (defined in the methodology) attack their identityNew responsibilities using new techniques & practices attack their self-esteem and put their social status at riskStatistically, most people resist most change because individually they have more to lose than to gain. Probabilistically, it is safer to be conservative and stick to current practices and avoid shaking up the current social hierarchy. Only the brave or the reckless will pursue grand changes.
• #14: The Kanban Method rejects the traditional change management method and rejects the installation of a new style of working - a new methodology. It does this because it is better to avoid resistance than to push harder against it.The Kanban Method introduces an evolutionary approach to change that is humane. It is designed to work with carbon-based life forms processing change with system 1. The Kanban Method catalyzes improvement through the use of kanban systems and visual boards (also known as "kanban" in Chinese and in Japanese when written with Chinese characters). It is from the use of kanban that the method takes its name, but it is just a name. Anyone who thinks Kanban is just about kanban (boards & systems) is truly mistaken. The Kanban Method is an example of a new approach to improvement. It is a method without methodology.
• #15: The Kanban Method rejects the traditional change management method and rejects the installation of a new style of working - a new methodology. It does this because it is better to avoid resistance than to push harder against it.The Kanban Method introduces an evolutionary approach to change that is humane. It is designed to work with carbon-based life forms processing change with system 1. The Kanban Method catalyzes improvement through the use of kanban systems and visual boards (also known as "kanban" in Chinese and in Japanese when written with Chinese characters). It is from the use of kanban that the method takes its name, but it is just a name. Anyone who thinks Kanban is just about kanban (boards & systems) is truly mistaken. The Kanban Method is an example of a new approach to improvement. It is a method without methodology.
• #16: Bruce Lee was a philosopher. He majored in philosophy at the University of Washington, Seattle. His own personal philosophy was heavily influenced by Taoism and Buddhism. He brought this philosophy to his interpretation of Kung Fu and the heart of JeetKune Do.One of his key teachings was "to be like water". Water flows around the rock. The rock represents resistance - in fighting, the resistance is from the opponent.
• #17: In change management, resistance is from the people involved and it is always emotional.To flow around the rock, we must learn how to avoid emotional resistance.
• #19: Kanban, like JKD, _is_ based on simple principles. As already described, these are: service-orientation service delivery involves workflowand work flows through a series of information discovery activitiesThese principles give us a lens through which to view knowledge work activities and some clues as to the applicability of Kanban. Kanban would be less applicable if a service-orientated view of work were difficult to conceive or the work was without a definable workflow.
• #37: Traditional change is an A to B process. A is where you are now. B is a destination. B is either defined (from a methodology definition) or designed (by tailoring a framework).To get from A to B, a change agency* will guide a transition initiative to install destination B into the organization.*either an internal SEPG or external consultants
• #38: Kanban closes the learning loop using 3 feedback mechanisms:the standup meeting in front of the kanban boardthe manager to subordinate meetings (both 1-1 and 1-team)the operations review meetingIronically, these have come to known as the Kanban Kata. Ironic because Lee was opposed to Kata as they normally represent an open loop system without learning.
• #40: If we order a pizza we want it quickly. We want it to be accurate – if we order a pepperoni, we don’t want a hawaiian. And we want predictability of delivery. If they say they’ll be there in 30 minutes, we expect delivery in 25-35 minutes. And we want the pizza to be still warm.
• #41: Kanban closes the learning loop using 3 feedback mechanisms:the standup meeting in front of the kanban boardthe manager to subordinate meetings (both 1-1 and 1-team)the operations review meetingIronically, these have come to known as the Kanban Kata. Ironic because Lee was opposed to Kata as they normally represent an open loop system without learning.