Andrey ivanov
- 1. ANDREY IVANOV Phone: 347-837-7905 andreyivanov86@hotmail.com 2015 E 7th Street, Brooklyn, NY 11223 COMPUTER SKILLS Technology: MS Visual Basic, C++, TeamViewer, five9 Call Center, Oracle SQL Developer, Pentaho, ETL Process. Packages: MS Office: Word, PowerPoint, Excel, Access, Outlook, Visio, SharePoint. Operating Systems: Windows 7, 8, 10. IT Support: Active Directory, ticketing, printer troubleshooting, account management, network connectivity, OS imaging, upgrade and recovery, driver installation, inventory tracking. EXPERIENCE Claims Conference New York, NY Full-time Information Specialist March 2015-Present Screening of client’s applications by initial review and archive requests. Directly communicating with the clients over the phone, fax, email, and regular mail. Longi Engineering New York, NY Level 1 Help Desk Specialist. Part-time employee October 2014 – December 2014 Received calls from clients via Five9 software. Performed printer troubleshooting, password resetting and shared drives connectivity by using TeamViewer and VMware (Virtual Desktop). Created tickets via MS SharePoint. NYC Payroll Administration New York, NY Technology Intern September 2014 – December 2014 Maintained 50 workstations and 10 printers on the office floor. Performed Windows 7 Imaging. NYC Human Resources Administration (Finance Office) New York, NY Technology Intern October 2013 – May 2014 Tested internal software related to financial operations by creating test cases. Collaborated in process of implementation of the internal contractual system with 2 senior developers. Performed computer station inventory by collecting the software and hardware data. Performed Data analysis and insured proper structure of the Database in MS Access. Setup the computer station by installing network connection, software and office equipment. EDUCATION Bernard Baruch College, CUNY New York, NY Bachelor of Business Administration in Computer Information Systems May 2016 Cumulative GPA: 3.2; Major GPA: 3.3 Related Coursework: Statistics, Object Oriented Programming, Data Base Management, Data Warehousing, Business Network and Communication, IT Audit, System Analysis and Design. PROJECTS Media Production Studio Database New York, NY 2014 Bernard Baruch College, CUNY Final Project for Database Management System class. The Project is built on MS Access 2013 and includes creation of ER Diagram, Data Input forms, reporting, and Macros and SQL programming. Library Information System New York, NY 2015 Bernard Baruch College, CUNY As a group member, created the plan for development of the information environment using the UML. OLAP Implantation New York, NY 2015 Bernard Baruch College, CUNY Final Project for Data Warehousing Class. Worked as a leading member of a group of three. Successfully performed the ETL process using Pentaho and Oracle SQL Developer. Extracurricular Activity Online participation in 2014 IBM Master of Mainframe Contest October 2014 – December 2014 Hands on experience in using the Emulator of zOS and Virtual Machine zVM based of LINIX OS via direct connection to IBM Enterprise Mainframe. Language: Fluent in Russian